It all started off with a need
for Online Customer Support. Today it's Live Text Chat - what
will it be tomorrow? Or the day after?
Availability of Text Chat with
a Live Chat Agent on websites is showing steady growth and, Forrester Research
Inc. estimates, acceptance of Live Chat will grow to 59% of online buyers in
2007 when "chatting teens grow up". As Live Chat grows vertically, it
will start expanding sideways and explore other linked technologies.
Live Voice Chat can be the
next step in the expansion of technical possibilities in the area of Online
Customer Support. Just as technologies like Voice Over IP (VOIP) become more
common, Live Text Chat will naturally move towards the more technically
advanced solution - Live Voice Chat. This is a technology that is being
experimented with but has not surfaced because of bandwidth constraints.
As technology becomes more
accessible to the public, Live Video Chat on websites for Online Customer
Support may be the next stage to look at. Imagine going to a car dealer's
website and a Live Chat Agent greets you with, "How may I help you?” You
reply that you are looking for a used 2006 Nissan Altima. The Live Chat Agent,
with the click of a button, moves the camera to the actual place where the car
is parked and while asking you for contact details so that a consultant can
call you - zooms in on the tires so you can have a look at how used the tires
are.
Envision the opportunities
that technology advancement has to offer, and exploit them, without losing the
personal touch in your website. What could be next? Physical Stimulation,
Holograms, Simulations ... The possibilities of growth are endless here.
Hello, This is Alex, I have done my master in E-Business, then i joined an IT firm as Business Development Manager for online Projects, The I joined a Chicago Based Company Liveadmins as Senior E-Business Consultant, 
