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Robert Moment

Robert Moment has a heart and love for people. Robert doesn’t think out of the box , he “throws the box away”. Robert loves to push the envelope with innovative ideas and concepts that achieve marketing success.  He didn’t color within the lines in school.  Founder of The Moment Group a small business marketing and customer service consulting firm based in Arlington , Virginia  serving clients globally. The Moment Group has a stellar reputation for providing clients with small business marketing ideas and strategies that generate profitable results and customer service training that create ‘wow” customer experiences.


Robert Moment is the author of Invisible Profits: The Power of Exceptional Customer Service and It Only Takes a Moment to Score.  Here’s what Millionaire business mastermind, bestselling author , speaker and consultant Brian Tracy(http://www.briantracy.com)  said about Robert’s book , It Only Takes a Moment to Score , “Your ability to quickly build trust and rapport with customers is the key to your success , and the SCORE (Sincerity, Commitment, Openness , Reliability, Execution) System shows you how to do it quickly”.

Robert Moment was one of the leading small business experts chosen to write a chapter in the bestselling book , Streetwise Small Business Book of List by author Gene Marks. Robert has interviewed on Entrepreneur Magazine Radio a number of times and other radio shows .

 

 

Recent Media Opportunities

 

2008- Forbes. Forbes interviewed and quoted Robert Moment for the entrepreneur article titled, “What To Look for in a  Business Partner”.

 

2008- Start Your Own Business Magazine. Wrote business  article for the Expert Edge section titled , “Avoiding Pitfalls: 7 Costly Mistakes Every Biz Owner Must Avoid”.

 

2008 - Top Five feature in Word of Mouth Marketing Association (WOMMA) newsletter.

 

2008 - The Industry Source Magazine. Wrote marketing  article.

 

2008- RainToday.com – Premier online Marketing Magazine for Service Professionals. Wrote marketing strategy article.

 

2008- Customer First Magazine Global Magazine for Customer Service Professionals based in London- Featured article on customer service.

 

2008- Entrepreneur Magazine Radio Interview

 

2008- Calling All Authors Radio Interview

 

 

As a marketing coach, speaker and author, Mr. Moment’s greatest actual talent is seeing hidden possibilities overlooked assets and underperforming activities and resources – which no one else recognizes.

 

Articles by this Author
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» God’s Big Idea for Your Business
By Robert Moment | Published 06/30/2008 | Marketing Strategy | Unrated
 

Is your "Big Idea" for your business in line with God's idea for your life?Many of us hope and pray that our dreams of starting a business will be successful and we ask for God's help and guidance as we launch our big idea for a successful business.But what if our plans aren't in line with God's Big Idea for what our business should be?How can we tell?

» The Top 10 Ways to Generate Publicity Writing Press Releases
By Robert Moment | Published 05/14/2008 | Marketing Strategy | Unrated
Press is one of those things that can take on a life of its own.  The right press can generate tremendous exposure, opportunity and yes…profits.  The real trick to writing a press release is to have something newsworthy to write about. 
» The Top Ten Small Business Startup Success Secrets
By Robert Moment | Published 05/4/2008 | Business Life | Rating:
Achieving small business success is yours for the taking. Turn your passions into small business profits. Small business startups around the world continues to grow exponentially, the success rate has remained fairly consistent. Are you ready to achieve small business success ?  So what can you do to ensure lasting success for your small business?  Take a look at our top ten small business startup secrets. 
» The Top Ten Customer Service Tips
By Robert Moment | Published 12/27/2007 | Customer Service | Rating:

If customers are your business, then providing the best possible service to keep them coming back is a priority.Great customer service is more than just about the things you say or do for them.It's also about finding out what your customers really want and giving it to them.Keeping this in mind, let's get right into the top ten customer service tips to get your customers coming back for more.

» Seven Steps to Achieving Small Business Success
By Robert Moment | Published 12/26/2007 | Business Life | Unrated

The key to achieving small business success is to take the time to develop a winning formula built on proven strategies and innovative marketing principles.

» Leadership: Seven Rules To Live By
By Robert Moment | Published 10/5/2007 | Business Life | Unrated

In any business, exceptional leadership skills are needed in order to succeed.Whether you own the business, manage it or are an employee looking to make his or her way up the corporate ladder, the right leadership style is essential in order to reach your goals.It can be said without argument that well-honed leadership skills arethe most important component of being a success in the business world.

» Six Keys to Creating “Wow” Customer Service Experiences
By Robert Moment | Published 09/30/2007 | Customer Service | Unrated

Customers of every kind of business imaginable these days bemoan the state of customer service.  While the global economy and the Internet have given businesses the opportunity to serve more clients than ever before, the trend has also given way to impersonal, lackluster customer service.  It’s unfortunate that most businesses today don’t realize that they are regularly losing valuable customers if they don’t focus on providing an exceptional customer service experience.

» 7 Steps to Creating a Successful Small Business Marketing Plan
By Robert Moment | Published 08/20/2007 | Marketing Strategy | Unrated
Small business marketing is all about determining the needs of your target market and then providing solutions to meet those needs. These 7 steps are aimed at entrepreneurs starting a small business and those who want to create a successful small business marketing plan for an existing business.

 

» 7 Costly Small Business Marketing Mistakes to Avoid
By Robert Moment | Published 08/20/2007 | Marketing Strategy | Unrated

Everybody makes mistakes and entrepreneurs are no exception.  But for an entrepreneur with a limited budget, committing mistakes too often can be very costly.  It is an open secret in the business world that most of the mistakes that can be committed in business have been committed; so why not just learn from them, saving you the agony of committing them yourself.

» Writing Business Proposals: Don't Fall Into The Trap
By Robert Moment | Published 10/10/2006 | Marketing Strategy | Unrated

In business, there is a question that no sane person wants to hear: “Could you write me a proposal?”

Proposals are traps, ways to build up and break down dreams.  Sound dramatic? It’s not. In many cases, writing a proposal is a waste of your time and effort.

According to Tom Ranseen, of NoSpin Marketing, there are three reasons why proposals are known as traps.

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