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» What Employers Look For: Performance Skills Are Critical To Career Success
By Kristen Harris | Published 11/8/2009 | Customer Service , Referrals | Unrated

Whether searching for a new position, or looking to advance your current career, it’s necessary to understand the skills and traits employers are looking for.  In an environment where education and training is fairly accessible, it is possible for technical skills to become a commodity. If so, then what will set you apart from all the other candidates when applying for a position?


» Boost Business Online By Adding A Customer Support Forum
By Jonathan Bentz | Published 10/27/2009 | Customer Service | Rating:
Message boards may seem outdated as websites like Twitter and Facebook dominate the headlines and online marketing plans of top companies. But customer support forums can provide a lot of benefit to websites that have a need for customer relations. Jonathan Bentz explains a few reasons why online businesses should consider adding these to their website.
» 5 Tips for Understanding Your Ideal Customer
By Bobette Kyle | Published 10/23/2009 | Customer Service | Unrated
My current project (Daysteps) is a challenge because our first product is a personal planner for people with very different priorities and viewpoints compared to the average, career-focused consumer who uses a traditional planner. Fortunately, two of the four cofounders are in our perfect customer group, so we know firsthand many of the needs of our target market. 
» Just How Different Are You
So how do you effectively pull your prospects out of the box? In other words, how do you define what makes you TRULY different.  Having done many surveys for my clients asking their customers this very pointed questions, I can tell you this. 9 times out of 10 it is in the little things.  
» Plan for Success
By Cidnee Stephen | Published 01/29/2009 | Customer Service | Unrated
January is such an exciting time for businesses.  Owners normally find themselves rejuvenated after the holidays and ready for an even BETTER new year.  The desk gets cleared, the blank pages come out, the pen is poised and the first question that comes to mind is, “where do I start?”


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