There is no bigger source of future revenue and profit than the Ideal Clients you have now—at least the ones you really like to do business with, who don’t beat you up on pricing and who pay on time.
Emerson
called consistency the hobgoblin of little minds, but when it comes to public
relations, consistency is THE most crucial key to success.Why?Because we live in a world of cause and effect.
Well first let's make some assumptions. Are you referrable? You have
heard me say this before, and it is even more true in today's economy.
We must be constantly aiming for EXCEPTIONAL! How do you know you are
referrable? Quite simply you should ALREADY be receiving a healthy
amount of new business from word of mouth referrals.
Your existing customers are your best sales people. They will continue to call you and REFER you if they are reminded to do so. A monthly client newsletter is a friendly reminder in an interesting and non-intrusive way
Think about the last time you and a friend raved about a product or a service. Did you talk about the company's motto or its whole product line? Of course not, more than likely you told a story about your experience with that company. You might have had a personal anecdote about the person you dealt with or their stellar service. Maybe you found their product out of this world!
Stories capture our attention quickly. They are more entertaining than straight facts and allow us to take a complicated topic and explain it in such a way that it is appealing to a listener.
So why does a company need to tell a story? Simply put, it gives you control over what and how people talk about you, your products and services.