Archive for September 2004

Today on Duct Tape Radio I interviewed Ben McConnell, co-author
of the fabulous book Creating Customer Evangelists, and, while
reading the book in preparation for my interview, I had my first
aha moment when I came across a quote from Guy Kawasaki.

“Sales is rooted in what’s good for me. Evangelism is rooted in
what’s good for you.”

For years I’ve been teaching that the only radio station that our
prospects tune into is WIFM (What in it for me) but what if I
began to build evangelism into my way of thinking. What if
my entire goal was to create a cause for which clients were
willing to drag people to. What if I really could begin to get
clients to think, “what’s good for John?”

Okay, now my head hurts. More on this later I think.

Listen in to my interview with Ben

One the best ways to understand the experience that your
clients or potential clients have with your firm is to become
a client.

Your goal here is to attempt to see your business as the
world does.

In order to do that I suggest you try this exercise first.

Go visit a business that you have never been to before
and, as you do this, make note of all the things that your
brain and your senses are taking in.

Register all the sites, smells, sounds and feelings you
are going through. Read More→

Great post today from Zane Safrit at CCUCEO.

The post, titled Blog like you sing alone in your car is about writing
but perhaps it could be said that it’s about a whole lot more.

Good monday stuff!

One of the quickest ways to grab the attention of a prospect
is to offer a strong guarantee. It doesn’t matter if you sell
hard goods or offer highly technical services, you can benefit
from this tactic.

See, most of the time the buyer believes that they shoulder all
the risk in doing business with your firm. They want to believe
you will do as promised. They want to believe they will get the
benefits outlined in your brochure.

The problem is they just aren’t sure. They aren’t sure they trust
you and they aren’t sure they really trust themselves to make
the right decision.

If they aren’t sure…they won’t buy. Read More→

Everyday in America, tens of thousands of airplanes
take-off and land safely, on time, and without fanfare.

Once or twice a year, something goes terribly wrong
and we get to read about it on the front page of every
media out source in the land.

Yesterday I attended an event that honored a small
business client of mine with the “Ethics in Business Award”
Read More→

You can tune into my weekly small business marketing radio
broadcast each every Thursday at 9:00 am central (GMT -6)
on the web at 1510.com.

This week I will be interviewing:
Mark Victor Hansen – author of the popular Chicken Soup for the Soul
series and the One Minute Millionaire

Jeffrey Fox – author of How to Become and Rainmaker and How to Make
Big Money in your Own Small Business

Should be a great show…later this month I will have Brian Tracy, and
Guy Kawasaki on with me.

Got a question you’de like me to ask one of these bright thinkers? Put
it in the comments section and you too can participate!

The following steps are taken from the Referral Flood
Marketing Program
. Referral Flood is an insider’s shortcut
to referral marketing and features over 4 hours of audio
training, 54 real-world referral marketing systems, and a
host of referral marketing tools, letters, postcards and forms.

Step #1 – Create a referral target market(s) – you must
create a target list of companies and individuals who can be
motivated to refer. This can be clients or a network of related
businesses.

Read More→

Anne Holland and her staff at Marketing Sherpa are some of the
hardest working media folks you will ever encounter. The shear
volume of quality content they crank out in their various newsletters
and such is breathtaking.

Recently, they contacted me to talk about referral marketing. For
a limited time you can view my interview with them.

When you’re there, I suggest you get on several of their email
newsletter lists. And did I mention that the reader’s of Marketing
Sherpa recently voted this blog Best Small Business Marketing
Weblog
. . . I’m sure I mentioned that before though!

Thanks