Archive for May 2005

Radio has become a tough advertising vehicle. Radio station formats change like the wind, Internet and satellite radio have begun to take hold offering commercial free listening environment and even the coveted 18-45 age group has become increasingly hooked on the iPod.

There is one radio advertising vehicle that actually will benefit from the above factors and that is public radio. Public radio enjoys one of the few remaining targeted, loyal listening audiences. If your business needs awareness type exposure with a mostly affluent, well-educated, upper management type market, then public radio just may be a great buy.

Public radio stations, as the name implies, receive some public funding and cross the nation in terms of coverage. Almost every American has access to a public radio station and large metropolitan communities may have several to choose from. (I can tune in 4 different ones in Kansas City) – My hometown station

The beauty of public radio is the format. They feature deep news coverage, magazine type interviews, arts coverage and entertainment programs such as Prairie Home Companion, Car Talk and What Do You Know. On top of producing content that really can’t be found elsewhere, they do it everyday, same time, same channel. The audience is so loyal and so consistent that not only can you reach a very targeted group, you can do it without needing to purchase a great deal of frequency. I like to employ an on for month, off for a month strategy.

Recently, I have placed 3 very different clients on public radio with great results. An architect, an office furniture distributor and an upscale home remodeler. All were floored by the results and awareness created in their target audience.

A couple of notes on interest about this vehicle. They do not actually accept advertising. They accept sponsorship and the sponsors receive a message acknowledging their support of the program. The sponsorship message can promote things like a web site address but cannot blatantly sell. (Very few people can write good radio copy anyway, so this is a good thing)

If your target audience fits the public radio listener, I would suggest you take a look at public radio as a great way to promote your business.

Referrals don’t just happen. Well, that’s not entirely true. If you are doing a good job for your clients, the occasional accidental referral will likely come your way.

The idea should be to make referrals happen intentionally. I work with a large number of independent professionals and they seem to have this deep belief that asking for referrals is somehow a bad thing. Get over it. If you provide a service that brings some good into a person’s life, or perhaps even the world, then you owe it that client to make sure that their friends, family and associates receive that good as well.

    So, how do you create a culture of referrals.

  • Make it part of the deal – introduce the fact that you work primarily by referral at the very first contact with a prospect.
  • State it in your marketing materials – Stamp “We love referrals” on your envelopes before you mail them.
  • Make it part of your networking message – “Hey Bill, how’s it going?” “Business is great but we are always looking for more people who want financial independence.”
  • Approach it systematically – Hold referral lunches with your clients. Let them know that once a year you will meet to strategize about referrals.
  • Teach it – Teach your vendors, clients, partners how to refer you and how to get referrals themselves.
  • Give Referrals – One of the greatest ways to cultivate a referral mentality is to be on the lookout for ways to refer others.

If you are like most, when you receive a compliment, you look down at your shoes, shuffle your feet, get a little blushy and stammer something like, shucks, it was nothing. That’s the way most of us are wired, taught by our parents to accept compliments begrudgingly. As a marketer, I’d like to suggest that you start looking at compliments as marketing moments of opportunity.

I believe that when a client reaches out and tells you that you did a good job for them, they are asking you to take the relationship up a notch. Don’t let the opportunity slip on by. You’ve got to get straight in your head that this is the perfect time to ask for and receive a testimonial, a lead, new business or a referral. You don’t have to fall all over yourself acknowledging how smart you are. You can seize the day tastefully by simply being prepared to suggest that your client might know someone else who would like these kinds of results.

The best time to enter the house is when the door is open

Creating localized keywords, internal links and Google Adwords campaigns is a great strategy if you are trying to win local searchers.

You know, the person that is looking for just the right remodeling contractor in their upscale suburb.

One strategy that I’ve employed is to sprinkle targeted suburb names in a visually pleasing, contextual way throughout your web copy. In other words, don’t just list all of the suburbs in your community and expect it to make a difference.

If you write a blog, occasionally mention a local neighborhood, in your internal links, add city names [kansas city pet food] as opposed to [pet food].

Lastly, if you use pay-per-click advertising, (and since you can choose local options for advertising you should!) create keyword lists to bid on that contain all of the zip codes, neighborhoods, suburbs and communities you want to attract visitors from.

Anyone who has created this type of list can tell you that the work is tedious, to say the least. Your eventual list may be 400-500 entries long. Here’s a free tool I stumbled across that automates a fair amount of the work of creating localized keyword lists. You just put in a zip code and determine how far out you want the search to go [how many mile radius], select some other features and presto you get a big fat list of keywords containing all of the localized info you could dream of (I found suburbs I didn’t even know existed.)

Now, many of these very specific keyword terms won’t get much traffic but, when they do, you will own the work and the traffic will be very targeted.

Check out the Free Local Keyword Tool

I know a lot folks still don’t get this whole RSS thing and that’s because, well, it’s a tad confusing.

Part of the problem really is the RSS isn’t a thing really, it’s more like a concept or a tool. What you make of it depends on a lot of things. So, RSS is a lot of things.

Yahoo recently put together a great little primer for RSS

I’d keep on eye on Yahoo as they eventually plan to put a Google AdSense type of offering together.

The more things on the Internet change, the more they get interesting!

Blogs are hot and with reason. They help you tell your story, generate tremendous search engine attention and create content that can be syndicated and read by a growing number of people.

Having said that, let me state that blogs are only a tool and not THE tool that so many “Internet Marketing Gurus” would have you believe. Blogs can and should be on every marketers list as a powerful way to integrate and supplement the primary marketing messages. If you look at blogs that way, then you can begin to understand the true value of adding a blog to your marketing mix.

    Every small business should have in the marketing and communication toolbox:

  • A Blog
  • A Content Rich Web Site
  • An Email Based Newsletter
  • Educational Based Printed Materials
  • White Papers Housed On Their Web Site
  • A Referral Strategy
  • A PR Strategy

. . . and a couple hundred other things!

The point is, let your marketing tools work together and you will find the greatest audience for your marketing message.

I want to tell you about a new service that I ran across that I think could have some very powerful applications for anyone who sells or serves clients – okay, that’s about everyone.

Sales Force Audio is a simple service that allows you to dial a number and record any message. You also record the email address of the person or persons you would like to receive the message. Immediately, the people you choose are sent an audio postcard with your voice message.

Can you imagine how powerful this could be?

  • You make a call on a prospective client and before you even get back to the office they receive a thank you audio postcard in your voice, via email.
  • You meet with an existing client and on your way to your next meeting your first client gets an audio email that details your action steps you agreed upon in your meeting. just 5 minutes ago. (The message is also sent to your assistant for follow-up)
  • You sing happy birthday and send it to a client (on their birthday of course)
  • You run across a lead for someone you network with, so you phone that in and they get your voice email or you send it to both the referral and the referee in the form of an introduction – now that’s a powerful tool.

One of the best things about this new service is that you don’t need to be in front of your computer to put it to work. If you have a cell phone, you can send audio emails. It’s just another tool in your toolbox but, for now, I think it could really help you stand out!

The service costs less than $20/month for unlimited calls/emails and you can try it out for 7 days for $1. – Test it out

Lumps in Gravy, bad. . .lumps in your mail, good!

A simple way to make your mailing stand out is to give is some dimension. That’s a fancy way for saying put something in it. Or put it in a box or bag or some other odd shaped delivery vehicle. Sometimes, letters and postcards are just too darn easy to let slide towards the trash can, but a package, now that gets attention.

Better yet, put something in that mailing that relates to the message you are trying to send. A whistle – a stop watch, a dump truck, a bag of marbles, toy tools are all good conversation starters and metaphor generators. The point is to stand out a bit. One of the most successful direct mail pieces I ever sent was an oversized postcard with a big strip of duct tape on it. Obvious what the tie is was for me but the conversion rate for the action I was looking from was 19.6%.

If you know how much a new client will bring in, you can gauge just how much you can spend to attract them. In many cases, the $4-5 expense of a lumpy mail campaign could be well worth it.