Archive for February 2006

An appropriate logo, and by that I mean one that serves to reinforce what your company stands for and does it in a way that appeals to a chosen target audience, is a foundational marketing element.

There are many ways to acquire a strong identifying logo for you business, but of late, more and more small business owners are finding an online service called LogoWorks.

LogoWorks creates logos and other design by matching several designers to your online request for a logo. You simply go to logoworks.com and complete an online request form.

The process of requesting a logo is fairly simple, but like any design element, you will get a better design if you can specifically describe your target market and core marketing message when you complete the online form.

Depending upon your needs you can expect to get three to five design concepts in about 48 hours. You can revise or accept a concept as done and even allow your clients and associates to vote on the one they like. The entire process of creating a logo costs $299.

LogoWorks also creates stationary, brochures, web pages and promotional products like hats and coffee mugs.

LogoWorks is a very affordable option that provides very nice work. The online system of ordering, reviewing and finalizing your designs just works. LogoWorks gets my highest recommendation.

I just posted a nice interview with FeedBurner exec Brent Hill on the Duct Tape Marketing Podcast – go have a listen.

. . . then why do they need you?

I catch some flack each time I discuss this topic, but I believe it to be core to successful, fulfilling business relationships.

Many business owners have been conditioned to treat the customer as king. Now, king is a good thing until king is a really rotten dictator type of king. If you view, and in turn your clients view, that you are there serve the whim of the one who is paying the money, you may never really discover what a joy it is to do business based on mutual respect.

See, the problem with the customer always being right is that in many instances, they don’t have any idea what they really need, so how could they tell you. Your job is to provide value and sometimes the greatest value comes from showing your clients that they are wrong. If you don’t do this, are you really providing a service?

Your clients need you, you need clients. What if you began to view that reality as a potential partnership in which both parties had a job to do, and some element of that job was to find ways to help each get what they need.

Approach your marketing and lead conversion activities in this mindset and you will find that you will attract clients that value what you do, listen to your advice and communicate what they expect and when they are not getting it.

In that type of relationship nobody has to be right all the time.

Adding to the notion that the Duct Tape metaphor crosses all conceivable socioeconomic and business boundaries, Harvard Business School has featured Duct Tape Marketing on their Working Knowledge site.

In response, one of my alert readers issued this line from the Matt Damon movie – Good Will Hunting – “Hey Johnny, Waddya say we go to Haaved and beat up some smart kids?”

Welcome to the Duct Tape Marketing club!

At some point I couldn’t take the comment robots putting 200 ads for you know what in the comments on my blog so I took measures to try and limit this practice. These measures included user registration and other hoop jumping. While this discouraged the spammers it also slowed the conversation with you the readers.

I have now stopped the spammers and eliminated the comment barriers. Post comments as you wish. Okay, what I really mean is you don’t have to register to comment, just join the conversation.

If you read this blog and enjoy it, take a moment to come on by and post a comment of two to show your support. I need more conversation on this blog and I promise to engage in lively debate when the occasion arises.

Thanks for reading, linking, commenting and telling your friends.

If you’re an RSS reader, just remember that I gave you full feeds like you asked for so, get your butt over here and visit once in a while!

Update:A number of readers have asked how I stopped the comment spam. I wish I could tell you that I had some universal secret. I simply upgraded my blog software and found that they had added some better comment bot and moderation features.

Google finally weighed in with its free web page creator tool. Seems that the latest wave of releases from Yahoo, MSN and even Microsoft’s Office Live are aimed at making it free and easy to create web pages.

On one hand, that might seem like a good thing. On the other, I wonder if all they are really creating is buzz and clutter from which to sell more ads. I know that not all of these services have the business owner in mind but they all add to the noise when a business owner is trying to be heard.

Is a small business owner really going to use these tools to create their “real” online presence and build their brand? Most of what has been created using these tools is scores of abandoned test pages and search engine spam sites.

Creating an online presence that helps you stand out in your market, make a statement, generate leads and integrate with your entire marketing picture, isn’t always easy and it certaintly isn’t free.

At a minimun, your business should invest in:

  • a website with solid hosting and support and a domain name that communicates your brand
  • a website with educational based, keyword rich content that is easy to find and surf
  • a blog with a platform that allows you to take advantage of the latest community building tools
  • a visitor capture system with the ability to automatically follow-up with opt-in subscribers

Lots has been made of late about whether RSS is catching on with mainstream web surfers.

Depending upon who you listen to, only somewhere around 4-5% of Americans know what RSS is – even though they may consume content via this method everyday.

I am reading various theories and predictions about the future of RSS, and why it has not caught on in the main, all the while RSS publishers are experiencing huge subscribers gains from somewhere.

Here’s the deal. Stop worrying about what it’s called, what standard to use, what terms you employ when attempting to help your readers understand RSS and just use smart marketing principles to increase your readership

Biggest smart marketing principle when it comes to RSS?

Forget about the technology and make it easy for people to subscribe in a manner they already understand. Now, having said that, I’m not saying that you can’t cater to the “cutting edge tech crowd,” you can, but make sure that you also cater to the AOL, MSN, MyYahoo and “can’t you just send me an email” crowd.

You don’t do this by trying to convince someone that they “should” know that this is the defacto standard for an RSS feed. Maybe someday, but I doubt it, will mean something to everyone, but right now it says to some, “I’m a blog snob and this is the only way you can subscribe to my blog so, if you don’t know what this is then, go away.”

That’s like saying to a reader of an ad, we have this long distance number and if you call sometime between 2 and 4 on Tuesday, we’ll take your order – would you ever do that? Lower the tech barrier to entry – give them an email contact, web site, toll free number and fax option to place their order!

Here’s my list of ways you should offer you readers access to your RSS feed. (Feel free to add more)

Auto-discovery (started with that one for all the tech people rolling their eyes up to this point) – Add a line of code like this in the head tag of your blog or anywhere else your RSS feed appears (post blog headlines on other web pages!) link rel="alternate" type="application/rss+xml" title="RSS" href="your feed URL" /When you do this Firefox users and IE7 users will be able to find and subscribe to your blog’s feed in their browser window.

Create a subscriber Center – Add links and buttons to your site that allow people to subscribe using , Add to Google, and Add to My AOL. These are tools that many of your readers are already using.

Let them subscribe via email – 4-5% knowingly subscribe to RSS – 100% use email – enough said.

Promote cross subscribing – If you already have an email list, encourage them to subscribe to your RSS feed. Marketing Sherpa has an interesting case study that explains how Travelocity searches its email database for Yahoo and MSN subscribers and then sends them an add to MyYahoo or add to MyMSN link to their RSS feed. They report that over 2/3 of the recipients subscribe. Now you have another access point for your message.

The title for today’s post captures the single greatest small business marketing mistake I encounter – and I encounter it every single day.

Small business owners fall prey to the marketing idea (tactic) of the week because they have no marketing strategy. If I could change anything about the way small business owners view marketing – that would be it.

By strategy I mean your marketing reason for being and I don’t mean to exchange money for something. Far too many people think “we want to sell lots of stuff to lots of people” is a strategy. What do you want your market to know about you, what do you want them to believe, what do want them to feel, experience, think, when they consider what you are about – that’s what comes from strategy and that’s what gets you out of the price shopper bin.

Create a strategy for your marketing for your business and then put every tactic into making that strategy real.

OK, you want some good strategies?

  • Dominate a narrow market niche
  • Package your services like no one else and create a category
  • Become famous for doing one thing

These are examples of strategic business approaches that can inform every single business/marketing decision you make. I guarantee you that if do this, find your strategy, marketing your business will become a whole lot easier.