Comments on: What’s Your Referral Number? http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/ Small business marketing blog Thu, 21 Apr 2011 08:39:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John Jantsch http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1745 John Jantsch Wed, 30 Nov -0001 00:00:00 +0000 #comment-1745 Chuck - Amen - Chocolate Chip with walnuts! Chuck – Amen – Chocolate Chip with walnuts!

]]> By: Jodi http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1746 Jodi Wed, 30 Nov -0001 00:00:00 +0000 #comment-1746 Chuck, chocolate chip cookies sound good to me. A recently served me espresso and French pastries at our meeting. Bribing the consultant with food! That works too. Chuck, chocolate chip cookies sound good to me. A recently served me espresso and French pastries at our meeting. Bribing the consultant with food! That works too.

]]> By: Jodi http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1747 Jodi Wed, 30 Nov -0001 00:00:00 +0000 #comment-1747 Oops, that second sentence should say, "A client recently..." (I think I need more espresso). Oops, that second sentence should say, “A client recently…”

(I think I need more espresso).

]]> By: Mike Jezek http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1748 Mike Jezek Wed, 30 Nov -0001 00:00:00 +0000 #comment-1748 Give clients more than they expected. Give them real value. Ask for referrals while their "high" is still there. Ask repeatedly. Give clients more than they expected.
Give them real value.
Ask for referrals while their “high” is still there. Ask repeatedly.

]]> By: John Jantsch http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1749 John Jantsch Wed, 30 Nov -0001 00:00:00 +0000 #comment-1749 Sanjay, Agreed - even clients that love you need this kind of help just because everyone's got lots of plates spinning. The easy plate gets the meal. Sanjay,

Agreed – even clients that love you need this kind of help just because everyone’s got lots of plates spinning. The easy plate gets the meal.

]]> By: Sanjay Kumar http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1753 Sanjay Kumar Wed, 30 Nov -0001 00:00:00 +0000 #comment-1753 Great post John. One thing that business owners need to see to is how difficult or easy it is for their clients to refer them. How can the businesses facilitate proactive referral! Happy clients would usually be more than willing to provide referrals if it is easy to do so at a time when they 'high' on satisfaction of product/service. I think that majority of referral opportunities are lost because of lacking means for providing referral. Great post John.

One thing that business owners need to see to is how difficult or easy it is for their clients to refer them. How can the businesses facilitate proactive referral! Happy clients would usually be more than willing to provide referrals if it is easy to do so at a time when they ‘high’ on
satisfaction of product/service. I think that majority of referral opportunities are lost because of lacking means for providing referral.

]]> By: Melvin Ram http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1757 Melvin Ram Wed, 30 Nov -0001 00:00:00 +0000 #comment-1757 Can we agree that you probably won't get a high 'referral number' unless you can consistently build & develop great relationships with your clients? That is where I see most companies fall short. They provide a great product or service... and they move on to the next client. They fail to build that transactional relationship into a meaningful relationship. John, as you mentioned, this is where processes & messaging needs fixing for most. From your follow-up process to your feedback soliciting process to your 'serving the customer in a remarkable way' process. As always, great advise John. ~ mel Melvin Rajnesh Ram CEO, Volcanic Internet Marketing Direct: (916) 743 9369 PS: I'm hosting a web seminar called 'Relationship Building Secrets' 2 weeks from now. You can register at: http://www.gotomeeting.com/register/219601529 PS2: I'm looking forward to your webinar on the Duct Tape Marketing Coaching Program Can we agree that you probably won’t get a high ‘referral number’ unless you can consistently build & develop great relationships with your clients?

That is where I see most companies fall short. They provide a great product or service… and they move on to the next client. They fail to build that transactional relationship into a meaningful relationship.

John, as you mentioned, this is where processes & messaging needs fixing for most. From your follow-up process to your feedback soliciting process to your ‘serving the customer in a remarkable way’ process.

As always, great advise John.

~ mel

Melvin Rajnesh Ram
CEO, Volcanic Internet Marketing
Direct: (916) 743 9369

PS: I’m hosting a web seminar called ‘Relationship Building Secrets’ 2 weeks from now. You can register at: http://www.gotomeeting.com/register/219601529

PS2: I’m looking forward to your webinar on the Duct Tape Marketing Coaching Program

]]> By: Frank Fullard http://www.ducttapemarketing.com/blog/2007/06/11/whats-your-referral-number/#comment-1768 Frank Fullard Wed, 30 Nov -0001 00:00:00 +0000 #comment-1768 Your post in a four words - turn WOM into WOW! Your post in a four words – turn WOM into WOW!

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