Archive for August 2007

Twitter for businessTwitter has fascinated many while disgusting as many. Some seemingly normal individuals have become obsessed with it.

In case you’re not familiar – Twitter is a micro-blogging tool that allows you to tell the world, or your best friend, what you are doing now. The most basic tweet, as it is called, is an answer to what you are doing.

I’ve been drawn to it in a curious way, but never put much in it as a business tool because I don’t know that it has any real value, particularly if it’s going to cause me to build a list of followers and then post continuously. (Although I love it for events and meetings because event participants can use it like a news flash and announcement service in real time.)

    Recent updates to the service have made it mildly more interesting from a business standpoint

  1. You can now search and find anyone you know to follow (they have to give permission, but it makes building a list easier)
  2. Alex King’s twitter plug in allows WordPress users, that would be me, to post your tweets to your blog, but, and this is the best part, it also automatically creates an alert on your twitter feed every time you post to your blog – effectively giving your followers notice.
  3. Growing list of Twitter add-ons for the twitterati

I’m still mixed on the tool for small business, but if it has a fan base and it’s really easy for you to use, what the heck, play with it.

You can follow me by going to Twitter and searching on my name.

Inc 500I will be in Chicago next week at the Inc 500 Conference covering as many emerging companies as I can. I want to find out what makes them tick and share that with you here.

    Three places you will find me:

  • The conference is sponsored in part by OPEN from American Express, which will host a session called called Great Entrepreneurial Minds.
  • Dell CMO, Mark Jarvis, will deliver a session called Marketing in a digital worldCheck out SB360
  • Scott Cook, founder of Intuit, speaks about the future of small business in America (nice article in Inc this month)

I also plan to get a word with Chip and Dan Heath, authors of Made to Stick and Jack Stack, godfather of open book management.

If you’re a Duct Tape reader and plan on attending the event (maybe you’re even one of the Inc 500!) I would love to meet you. Drop me a line.

The whole mapping category just keeps getting easier to use. Google Maps, both mapping and local directory, recently added a feature that makes it super easy to embed a map rather than simply copy an image or link to a map. This means that you can use a map with all the functionality right on your web page. Many businesses can benefit from this tool, especially when it comes to local search.

To create a map for your business, simply visit Google Maps, conduct a search for your business (you’ve got to be in the Google Maps directory to show up – get listed), hit the “link to this page” link and copy the HTML code for your map. I’ve simply pasted that code below so the map shows up in this post, but you could put it on any web page. Then create directions in text to your business from various routes and you’ve created some nice local keyword rich content. (This is a good web content strategy even if your clients don’t need to find your office.)


View Larger Map

The Internet has made working, collaborating and sharing down right simple. With it many businesses are living the dream of running multi-million dollar business without any permanent staff. This magic is done increasingly at the hands of a growing world of workers known as virtual assistants. A virtual assistant is someone who is set-up to complete tasks remotely for a fee.

Some folks rely on virtual assistants to do administrative tasks such as bill paying, but virtual assistants also handle marketing tasks such as writing, research and web site maintenance.

I’ve recently started outsourcing some of my marketing tasks to Erin Blaskie, a self-professed techie who provides services more like a partner than a admin.

I thought it would be great to have Erin on an episode of the Duct Tape Marketing podcast so small business owners could learn more about the industry as a whole. VAs are a great way for small business owners to get things done so they can focus on the strategic work of the business.

I wrote about the idea of time management and focusing on work that is the highest payoff in a recent post. I think the idea of utilizing virtual assistants goes very nicely with that thread.

Are you utilizing virtual workers? I would love to hear how it has worked and what kind of work you find you can effectively delegate in this manner.

KickAppsSocial Networks such as Facebook, LinkedIn and MySpace are all the rage at the moment for the potential they offer some businesses. They do offer tremendous applications for building community and even building business but these giants also possess some real limitations for most businesses due to the overwhelming size and potentially unfocused nature of the community inhabitants. (Do you really want some creepy 16 year old reading all the private, intimate details about your products?)

So, maybe you’re like many who think that the idea of building a community with lots of tools that help them share, interact, and create content that is focused on a single, perhaps very niche, topic of interest to all the members of the network is a great idea.

If so, you could easily find a developer to spend hundreds of hours hacking together a network offering just for you or, you could look into a growing list of tools that are made for people who would like to create their own social network branded just for their business or topic needs.

The leaders in this space are Ning and KickApps, but there are others as well. Ning wins the award for simplicity and boasts over 70,000 users. KickApps offers people with just a little bit of web coding skills the best option for creating a social network that integrates more seamlessly with your existing web presence in look and feel.

I am in the process of creating a Duct Tape community offering using KickApps that will allow Duct Tape readers to submit content, including video, share marketing stories, get marketing help and basically interact with like minded small business marketers. More to come on that!

If you have an interest in this topic you might want to start your research by reading this TechCruch article titled the 9 Ways to Build Your Own Social Network

How important is marketing your business?

Oh, I’m guessing at the end of the day you’ve concluded it’s pretty important – the problem is that at the end of the day, you’ve not done a thing that you could call marketing.

I know this is true because I hear it from almost every small business owner I encounter. “I just can’t seem to find time.” My experience is that time comes from priority. There will never be enough time to get everything done – particularly with all that email wasting it. The trick is to get what needs done, done. And marketing really needs done if you plan to create more than a really bad job for yourself.

The only way you can ever begin to give marketing the time priority it deserves is to make it a daily habit. You can’t afford to do marketing when you get free time.

Marketing work, either planning or implementing, needs to be a part of your daily routine or else. Right now, open up whatever calendar tool you use and go schedule a monthly marketing planning meeting, a weekly marketing action meeting and a daily marketing appointment. Put it on the books and keep it.

Then at the beginning of every day, write down 6 things that you must get done today (one must be marketing) and do the hardest one first – I’m guessing for many that’s a marketing task. Get your daily marketing task done before you open the email, return the phone calls, or meet with staff. Do this daily and the collective amount of what you will accomplish will finally start to look and feel something like marketing momentum.

    My favorite books on time:

  • Getting Things Done – David Allen – Allen has built an entire series of products around a simple philosophy affectionately known by users as GTD. His advice really helped me get a handle on my email inbox.
  • 10 Natural Laws of Successful Time and Life Management – Hyrum W. Smith Smith is the original brains behind the Franklin Planner – now Franklin Covey. I’m not that big of a fan of all the planner tools out there (sometimes they become part of the problem) but I love this book because it deals more with priority sorting than execution.

10 Candles for Blogs - Aretha FranklinSam McManis of The Sacramento Bee wrote a little piece today that landed him in a few newspapers around the country. The story is titled 10 Candles for Blogs.

In the story he reveals that blogs have become popular (now there’s a revelation), but then ends it with this statement (I’m not making this up)

So, in another 10 years, maybe blogging will have matured enough to gain the respect to go with the popularity.

What? You mean you don’t actually r-e-s-p-e-c-t me? You just use me cuz I’m popular?

Earth to Sam, that ship sailed a while back!

Most of the time branding comes down to paying attention to the littlest details and putting them into the littlest things – like your voice mail message, fax cover sheet and even your automated out of office email reply.

Andy Sernovitz, author of Word of Mouth Marketing gets this.

In true Andy fashion, here’s his vacation reply that I received recently. Instead of the typical fact based message this made me stop, laugh and think of Andy’s brand. It’s always the little stuff!

Without Andy’s permission (he’s camping somewhere) – I share it with you. Hope he’s ok with that, if asked just tell him you sent him an email and this is the response you got.

I’m off on vacation from Aug. 13-24.
No, really, I am. For real.

I’ll be camping somewhere, with minimal access to phone and email. If it’s an emergency or urgent new business, please send an email and I’ll call you from a Starbucks.

Actually, they recently installed a Starbucks in the trunk of my car, because having a store every 80 yards just wasn’t enough.

Other options:
1. Take a vacation too.
2. Call my office #. It forwards to my cell. I’ll check messages on occasion.
3. Order a shipment from http://www.corkysbbq.com/
4. Procrastinate by writing a silly and long out of office message.
5. Find me a new assistant, hire them, then have them call me. (Seriously, I’m hiring a new team, so send resumes.)
6. Read the funniest thing ever written: http://www.candyboots.com/wwcards.html
7. Buy this album: http://www.amazon.com/Fillmore-East-Frank-Zappa-Mothers/dp/B0000009S9/

Cheers,

Andy