Archive for September 2007

Google custom searchSearch is big, right, you know that. Why not create your own search engine using Google’s Custom Search. Custom Search allows you to use the Google search engine as designed by you. You get to determine what is indexed and what gets shown. I hacked together a very simple marketing related search engine I called GoGetMarketing to demonstrate this tool.

GoGetMarketingIn this case I actually created a unique website and am hosting my own search engine. This could be a really great approach for people who want to create very narrow niche search tool that could provide hand picked results based on your own network of bookmarked sights – this could be far more beneficial than what Google would index and return.

Custom search would be a great way to create a local search engine and improve your local search results. You can manage all the sites indexed in your custom search engine or even give access to contributors to edit the site in your engine.

In addition, this tool allow you to place custom search on your own site or blog and create your own search on your site or easily include every blog on your blogroll in the search results.

PayPalSending gift certificates, good towards the purchase of your products and, yes, services too, can be a great way to stimulate additional purchases. It’s also a great tool to use for referrals. Send out gift certificates to customers and ask them to give them away to someone who might use it. Then give your customer additional credits for each one of those gift certificates that comes back by way of a new customer.

PayPal has a feature that makes creating online and printable gift certificates for your products and services pretty simple. Here’s an example on Duct Tape Marketing (Just an example execution not trying to trick you into buying gift certificates – although people have asked!)

The only real downside is that to redeem the certificate the user must be or become a PayPal member.

If you are an existing PayPal merchant the process for creating gift certificates is as simple as completing a form and pasting the buy button into your web page code.

Another promising looking online referral tool is ReferNow. This service allows you to create referral campaigns that make it very easy for customers to refer. The service creates the tools that make it very easy for you to motivate referral sources and track referral activity.

TripItEvery now and then something comes along that works so elegantly I get giddy. I know that’s my inner geek talking, but today I feel compelled to share a new (not really marketing related) resource called TripIt.

I do a fair amount of traveling and anyone who does can tell you that it takes a little work to keep the airline, hotel, car and event confirmations organized and ready when you need to access them. (Am I Cleveland today and was it Hertz or Budget?)

TripIt allows you to organize these details and does it in simple fashion. (Disclaimer, I don’t know how this works so well and I reserve the right to take this back if any puppies were harmed in the creation of this tool.)

    Here’s what you do:

  • You create a free account
  • Set up a trip
  • Reserve your air, hotel, car, etc
  • Forward your confirmation emails to TripIt
  • Magically find all your travel details on one page

And, local weather, Google map from airport to hotel, local info from Wikipedia, local events from Eventful are automatically added to your trip. You can access your trip details from any browser or browser phone.

TripIt has the ability to pull all the details it needs from your confirmation number and currently appears to have system compatibility with most major airlines, car rental companies, hotels, and travel services like Expedia.

Very cool!

Entrepreneur magazineBeginning with the current issue, and most months hereafter, you can find my column titled “Hype” in Entrepreneur. You can also read the article, along with much of the content from the magazine, online at Entrepreneur Magazine: If You Build It . . .

This month’s column covers one of my favorite topics – marketing strategy. If you can focus on an ideal customer and create and communicate how your business is different – the tactical things that do in the name of marketing will get much easier. It really is that easy. Build a proper foundation and almost any house will stand, build a castle on sand and, well, you get the cheesy metaphor.

Jigsaw Direct marketing pros will tell you that a great offer, sent to a lousy list, will most likely get lousy results. But finding great mailing lists is tough, particularly for the small business owner. Compiled lists from companies like InfoUSA are better than nothing, but often produce less than desirable results in terms of accuracy and freshness.

About a year ago I wrote about a start-up called Jigsaw. Jigsaw is out to solve the inaccurate, incomplete and out of date mailing list data problem by employing you to keep the list fresh. Jigsaw’s model for keeping their data records up to date, by offering users an incentive to add to and change records, is so successful they have built a user base of 350,000 members and a mailing database of over 7 million in a little more than a year. I think they might on to something.

Their service is perfect for the small business marketer as they can help you locate very hard to find B2B records and unpublished buyer names at a fraction of the cost of any service I have found. Phone verified leads from some boutique mailing list firms might cost $10-50 each, with Jigsaw, accurate names can be had for a $1 (or free if you contribute data to the list).

Jigsaw records come with mailing address, direct phone numbers and email addresses making them perfect for the kind of multi-channel, education based lead nurturing process that is the most effective way for a small business to market.

When you can successfully target your offerings to right people you can concentrate on working a much smaller mailing list with multiple touches and substantially increase your ROI and response.

Mail Chimp Email is still the killer app, no matter what folks, including me, predict about RSS and the like being email’s demise. Using email as a marketing tool is still very effective, it’s just gotten harder to do. (When I talk about email for marketing I am only referring to legitimate, opt-in email that people have asked to receive.)

Email marketing has become increasingly difficult because email inboxes are flooded with lots of legitimate mail and lots of junk so getting your customer or prospect to pay attention to your mail has become more difficult, but that’s really only half the battle.

A growing challenge for emailers are aggressive spam filters (I use them too, but they aren’t perfect) and countless mail readers with special quirks each unto their own, causing your HTML emails to look funny or not render at all. There are lots of great email services out there that can help marketing send great looking HTML email that gets delivered, gets opened and gets tracked. I like iContact, SwiftPage, Vertical Response, Constant Contact and MailChimp just to name few. It’s a bit maddening at times though because they all seem to do one thing or another really well.

All of these services work very hard to understand the spam filters, help fight spam and help you get your mail delivered. MailChimp recently added a very cool feature called the Inbox Inspector. This add-on, fee based, tool allows you to run your proposed email campaign through the actual filters used by the leading ISPs, get very accurate spam scoring and a snapshot of how your email will actually render for AOL, Outlook 7 or a host of other email clients. The service is available whether you send your email through MailChimp or not.

GotVMailI spent a few minutes with Siamak Taghaddos, CEO and founder of GotVMail for a recent episode of the Duct Tape Marketing podcast. GotVMail is a virtual phone service provider that targets small entrepreneurial firms.

Virtual phone services, meaning online services that take the place of the old PBX phone system, are great for small to mid size companies. A lot of the chatter around these types of services is that they allow you to act bigger than you are, but that’s sort of silly because the smallness of small business is a great selling tool. What a menu type answering system that forwards calls to the appropriate mailbox does is allow the smallest of companies to put forward a more professional front door.

    Most of these types of system can also:

  • route calls to various numbers until a call is answered
  • rotate incoming calls to different sales agents
  • allow virtual teams to work together under one phone number
  • provide options for fax on demand or even full blown recorded presentations

    In short, virtual phone systems can make you more accessible, provide faster access to information and keep your sales folks closer to the prospect – all good marketing things. There are lots of options to choose from and you can expect to pay anywhere from $10-30 per month depending on plans. – look also at VirtuVoice and VirtualPBX

    In the spirit of full disclosure – I use GotVMail and I serve on their advisory board.

QRWith every passing day more and more folks are using a mobile device, such as an iPhone, to do their daily web reading. Web sites and blogs can be visited and read by any browsing phone, but the small window makes it pretty tough to navigate around a page designed for a 21″ monitor.

About a year and half ago I stumbled on a service called WinkSite that takes my RSS feed and makes it mobile browser friendly. They also have an entire social suite of services just for the mobile set. I think it has become pretty important to offer your readers these types of mobile viewing options.

Eric Kintz, HPs Digital blogger, reminded me of this in a recent post – Mobile Social Marketing – Digital Mindset Goes Mobile

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