Archive for October 2007

Harness the InternetYou can find reams and reams of digital paper used up on the topic of search engine optimization (SEO). Unfortunately, much of it is either garbage, dubious in nature or overkill.

The typical small business won’t benefit from the latest way to scam the search engines. The typical small business actually doesn’t have that much competition for search traffic so really just needs to concentrate on doing three things consistently. Three things that, in my opinion, won’t change much as the Internet continues to evolve.

  1. Discover the actual words and phrases that prospects use to find a business like yours and build them into your key page elements – (title tag, H1 tags, anchor text, urls) use tools from Google, Yahoo and services like WordTracker. (Use this link to get 15% off Wordtracker annual subscription)
  2. Create lots of freshly updated, relevant, education based content around these phrases – blogs, articles, and press updates are great for this.
  3. Find ways to get high quality, relevant and organic links back to your site – directories, associations, partners, online networking and social network profiles are great places to start.

Actually, if you want a no BS, practical guide to how to do every element of this plan check out Harness the Internet.

AdSymetrixAdvertising is a very effective way to generate leads, but it remains one of those double edge swords type of things for budget crunched small businesses. On the surface, advertising can represent the single greatest marketing expense – on the other hand, it is how most businesses take it to the next level.

So how do you guarantee you are getting the most bang for the big bucks. In one word, tracking. Now that may sound a little simplistic, but experience tells me few businesses take the time to do this, let alone do it right.

When you systematically measure every possible nuance of your advertising, both creative and placement, two things happen. You begin to develop advertising that is guaranteed to work and you cut out every ounce of advertising fat.

Almost every small business I’ve ever worked with has confessed to buying more than one ad based on the fact that a salesperson walked through the door and convinced them it was a great idea. (This number was significantly higher when the salesperson was young, attractive and of the opposite sex.)

Now, is that any way to spend a significant portion of your precious marketing budget?

When you measure your advertising for very specific results you can begin to test and place ads in new and unique places. You can begin to refine every aspect of your sales process. You can understand exactly why people buy and when. See, tracking becomes endemic when done right. You can measure far more than the response to an ad once you get the hang of it.

You can measure referrals, media mentions, job applications, smiles, handshakes, requests for information – the sky’s the limit. And, it will make you a much more systematic marketer, shielded from the whims of the next person that walks through the door and offers unsolicited marketing advice.

Ok, so now you’re convinced you need to do this you simply need the tools, right?

I’ve discovered a fabulous tool called AdSymetrix. This tracking service allows you to monitor the results of every online and offline campaign you can conceive. You can use it for direct mail, AdWords, magazine ads, email campaigns, and even track conversion from online press releases. To me, this is the missing piece in the marketing puzzle. The founders of AdSymetrix are also busy uncovering and testing new low cost places for you to advertising. Media agencies and publishers are turning to AdSymetrix to provide third party validation on the effectiveness (or not) of their respective publications.

In the spirit of full discloser the founders, Rick Rochan and Andy Schwartz, are also Duct Tape Marketing coaches, but that simply means that they have a much more fully developed appreciation for the marketing aspects of using a tracking tool. Expect to see the AdSymetrix toolset fully baked into the Duct Tape Marketing system.

In fact, the first 10 Duct Tape Marketing readers who want to give AdSymetrix a test, can send me an email to john@ducttapemarketing.com and I’ll make sure you get a free trial.

A lot of marketing folks spend a great deal of time worrying if they’ve got the right look. For many this means mastering the look that is considered acceptable in their industry (AKA – like everyone else.) For others, this might unfold as a quest to look cool, trendy or expensive.

In the end, the right look is simply a matter of discovering the most authentic look, and for that matter, feel, words and experience, for you. Regardless of how it might be perceived by some. If authentic is conservative, embrace it, if authentic is wild and edgy, go for it, if authentic is cheesy, go full on cheddar.

There are few things more painful to witness than someone trying to be something they are not. On the other hand, there is something very approachable about someone just being who and what they are – even if we don’t happen to view ourselves that way.

Most small businesses are people businesses and people being authentically passionate about their brand, their approach, their products and their selves is attractive.

Stop worrying about what everyone else in your industry is doing and dig down and discover what feels authentic to you about your business and get very, very passionate about that. Do that and the right people will find you.

So, what feels authentic to you?

WordPressI happen to think that many small business folks would find networking on the web as valuable as networking at, say, the next Chamber event. There are many ways to do networking on the web but I happen to think one of the easiest is to participate in blogs you enjoy by frequently posting relevant content. Blog comment posting is very much like standing around chatting with a group of folks at a networking event (except you don’t have to balance the Swedish meatball plate on your wine glass.)

When you target blogs you enjoy reading and bloggers you would like to have a relationship with and participate appropriately in the conversation you will find that your writing improves, you gain access to thought leaders and you will likely receive the benefit of spillover traffic from some of the blogs where you leave comments. (Don’t post sales pitches and direct links to your site – the blogging software will point to your site much like a business card, let it do the work of linking)

Now, here’s a tip to make your commenting task go a bit easier. WordPress and TypePad, the two big blog softwares automatically throw off RSS feeds for comments as well as content. You can subscribe to the comment feed of any blog you follow and automatically get new comments in your RSS reader so that you can react to the ones that need your input.

Here’s the URL for mine and the format for any WorpPress blog – http://www.ducttapemarketing.com/blog/comments/feed/

AskJim logoJim Blasingame is the creator and award-winning host of the Small Business Advocate® Show, a weekday radio talk show dedicated to small business. He is one of the pioneers in terms of experts dedicated to small business.

A few months ago he created a unique search engine called AskJim. Now, AskJim isn’t so much a search engine like Google as it is an answer engine. If you have a small business question you can enter it into the search box and the results will come from the archive of small business answers provided by what Jim calls his BrainTrust (experts in assorted fields of business.)

It’s an interesting module and one that many small business owners may find much more useful than the typical Google or Yahoo search.

Lesa KingI visited with Lesa King, editor of the Graphic Reporter, author the Lynda.com training series – Graphic Secrets for Business Professionals and chief evangelist for iStockphoto for a recent edition of the Duct Tape Marketing podcast.

Lesa gave the Duct Tape Marketing Coach network a guided tour of iStockphoto at my annual gathering of coaches. For those of you who may not know about iStockphoto, you simply must. If you use images, illustrations and video clips in your marketing, this is a gold mine. Great, royalty free stock photos, that are easy to find and inexpensive.

    Some of my favorite tips and tricks Lesa shared had to do with ways to find great photos.

  • Do a search and look deeper into the results to find great photos that might not be used by as many folks
  • Search by color to find photos that possess a great deal of a color that better compliments your designs
  • Search by CopySpace to find photos that are composed in a way that lets you add type to certain areas
  • Filter search for shots with people, for orientation and price.

iStockphoto is also a big supporter of Duct Tape Marketing and is offering my readers 10 free credits (good for 5-10 stock photos)

Update: Free credit offer has ended – thanks for such a great response!

Help WantedMost small business marketers think in terms of marketing as a way to get a keep customers. While that is indeed correct, effective marketing is also a great way to attract and keep great talent to your business. No matter how hot your products and services are your growth will be tied very directly to the your ability to get people who are passionate about your company and its story working side by side with you.

Let’s face it, the best and brightest aren’t as a attracted to companies they have never heard of, that don’t have buzz and that don’t seem to have a clear mission or passion for serving a narrowly defined target customer. If you don’t have a strong brand, clear marketing message and active voice in your market you will be left to try to convince people to come to work for you based on price – or in this case salary. Price competition is no fun for customers or employees.

Practicing effective marketing tactics is just as essential for attracting employees as it is for attracting customers.

  • Consistently communicating a core message that differentiates is essential for attracting strong employees
  • Publishing marketing materials that educate is essential for attracting strong employees
  • Effectively creating a web presence is essential for attracting strong employees
  • Generating favorable media coverage is essential for attracting strong employees
  • Educating your entire staff on the elements of your marketing plan is essential for attracting strong employees
  • Constantly reselling your best customers on what a good decision they’ve made to stay loyal is essential for attracting strong employees

So, does any of that sound like effective marketing tactics to you?

video cameraIf content is king, and it is, then what, really, is content these days?

On the web, it’s simply not enough to write hard hitting sales copy and call it content. Content, content that educates and builds trust, has become much more active than that and requires a strategic view to be truly effective.

    To compete in the content is king world small business marketers must consider creating, aggregating and filtering the following forms of content:

  • Written content (blogs, articles, static web pages, RSS feeds and news updates)
  • Spoken content (podcasts, testimonials, case studies, core messages, press releases)
  • Video content (tutorials, case studies, testimonials, customer generated, company story, demos and stunning images)

The bar has been raised and your prospects expect to find information in the format they want. They expect to be able to consume this content in many ways, including on a mobile device like an iPhone. You can’t afford to sit this out.

And, guess what, Google, Yahoo and MSN think so much of the mixed media content strategy they have all begun some form of what is being called Universal Search. Now when a surfer goes to a search engine looking for content they may find local directory results, images and video mixed into the organic results. If you aren’t producing these types of content you may find it tougher to compete.

For a great primer on Universal Search look no further than this post from Lee Odden at TopRank.