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  • The subtle dynamics of partnering with BigCo

    It’s become essential marketing messaging for big companies to address the needs of small business, to present the good face, to talk the talk in the most empathetic manner possible. We feel you and all. The problem is it’s really tough for most big companies to pull this off with much authenticity. Fact is they don’t really feel you, they can’t, it’s just a matter of physics.

    But, small business is hot. Small business represents almost all of the potential growth for most big companies. Smart organizations, including banks, manufactures and even credit card companies have found that they can gain access to small businesses by partnering with smaller, established brands that already serve this market. Conversely, small companies are finding this trend a great boost to their bottom line. Partnering is potentially a big win for all involved.

    If you’re a small company considering partnering with a much larger provider of goods and services you may be able to strike up a relationship that can add a tremendous amount of credibility to your brand, a flood of new opportunities and increased revenues and profits. This prospect can be pretty exciting for your little venture, but move forward with care and understand fully these two dynamics:

    1) BigCo probably needs you more than you need them

    Now on the surface I don’t really mean that they need you, you, but if BigCo wants to move into your market then they need the trust you’ve developed with your market, your brand. They may need lots of companies like yours, but in the end, what they need to succeed is to borrow your authenticity because, even if they had it once, they probably lost it from years of being BigCo. And that leads me to the next dynamic

    2) You probably have much more to lose than they do

    In many cases BigCo wields the upper hand in negotiating a deal, because you want the promise of what their name can bring, but if they get the first point then in reality you have lots offer. You must understand this and be willing to walk away from a partnership based on you adhering to their rules of engagement if it requires you to risk the authenticity and trust that got you to this point. If the deal goes south, BigCo moves on in a flurry of memos and you’ll be left to try to rebuild your brand, feed your family and send your kids to college.

    I can tell you from some experience, when you partner with an organization that understand the above dynamics, gets the true value that your company brings and treats your brand with the respect it deserves, you’ve found a match made in heaven.

    Be true to your school is your theme song when considering partnering. If it’s good for your customers, readers, prospects, employees, vision then move forward, if not, stay the course.

    I would love to hear your stories or anecdotes on the subject. BigCos and SmallCos welcome to share

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    Posted by: John Jantsch on Dec 02, 07 | 11:11 am
    Category: Strategic Partnering | Tags:

    Comments
    • Small Business is big business, especially in the technology space. My firm IT Matters is a Microsoft Small Business Specialist. We understand that small business has the same requirements or even a higher dependancy on technology.

      Even the larger firms require small business to hit our niche market. The big firms just do not have the reach needed and sometimes do not understand the market.

      Small Business is big business and we should never think anything less.

      Cheers

      Stuart Crawford
      Calgary, Canada
    • John Jantsch
      Stuart - thanks and ditto!
    • In partnering with other businesses, whether small or big, it's important that you protect your reputation & your values, as you mentioned John.

      But I think that all branches from something a little deeper. It's about dealing with good people who have good mindsets and will make good policies.

      A mentor of mine once said to me, "if two people want to work together, they won't let the details get in the way."

      And that is how I approach all partnerships, especially in deciding to take on new clients.

      Step 1 is always: Decide if you want to work with the people involved.

      This goes with communicating the value you bring to the table and seeing if they actually understand and value it.

      If they don't, the relationship will probably never reach its full potential... so you need to make a considered choice. I usually walk-away.

      Below is a scenario where it may not make sense to fully walk-away:

      Email marketing software is a category of marketing software that my company, Volcanic Marketing, offers to my clients.

      I have partnerships with a few different providers but I am most active (90% of my clients) with Constant Contact. I decided not to formally walk-away from other providers because at some point, I'm sure an odd-ball client will need something Constant Contact does not offer. When this happens, I will for the sake of my client, endure the pain of dealing with one of the other providers... so it's better to have a line of communication open.
      So why Constant Contact?

      Constant Contact is a company that really does "get it." I have a great partnership with them because they have their act together (in the form of supporting their partners) & their mindset right (policies make sense from the partners perspective). And from phone call #1, their partner support folks have been a pleasure to work with.

      Also, a friend of mine runs a semi-large I.T. support company called Seismic Computer Management. According him, Microsoft realy treats their partners (who are productive) really well.

      Title companies, such as Chicago Title, also work really hard to get on the good side of realtors. I know from my contacts inside Chicago title, they really understand the value that these partners bring to their business (they know the exact percentage of revenue that comes from realtors.)

      Hope this helps.

      PS: If anyone wants to partner up with Constant Contact, call Michael Eubank at (866) 811-1344. Tell him Melvin Ram w/ Volcanic Marketing sent ya. He's a really good guy.

      Melvin Ram
      Volcanic Internet Marketing
      Sacramento, California
    • John Jantsch
      Melvin.

      Great points

      “if two people want to work together, they won’t let the details get in the way.” Amen to that!
    • this is really usable info and I LOVE this blog for that reason. Regarding this post, this assumes the bigco has the product and they want my list, but if I don't yet have a big list and do have a great product, how can I access the big company to use their list?
      p.s. thanks to Melvin above for his contact!
    • John
      You always have valuable posts yet this one really resonated as it is rarely discussed and even more rarely in this pithy and specific way.

      Years ago American Express partnered with the owners of some of the most picturesque and popular, locally-owned bar and grill restaurants in a co-op advertising program. In this case it was a win-win - and AE "won" more (as you indicated is often true. In a battle with VISA to gain loyalty of the restaurants and upscale card users, AE gained the reflected glow of the "personality" of the many colorful places and people who operated them. At the same time, no connection, publisher did a book on many of the same eatery/watering holes. Inadvertently, I and a friend, dining at the Fog City Diner bar, were featured in it. The local owners were treated very well by AE so they were appreciative. AE badly needed that good will so it was well worth it to them.

      Per your key points, AE made it very easy to partner with them: upfront clear, simple contract. (I had/have no connection to this partnership although I've crafter over 40, 8 between corporations and small business owners.
      - Kare, author, SmartPartnering
    • John Jantsch
      Hi Kara

      Always great to get some feedback from someone with your experience on the subject. I'm a big fan of AE as well.
    • John, great post. One of the hardest thing to manage about a partnership with BigCo is resources. BigCo has infinite numbers of people, cumbersome processes, etc. It's second nature for them to expect their partner to have the same. Therefore, they will ask you to have lots of conference calls, prepare scads of documentation, etc.

      In short, they can bring a small business to its knees in a hurry. Being able to provide good service to BigCo without draining your resources is a key challenge.

      Regards, John
    • John Jantsch
      John,

      Yes, imagine the look you would get if you asked some BigCo partners to sign an NDA before you could pitch them your idea.
    • Thanks for the post! As a marketing manager for a small division of a medium sized company (what a mouthful!), our organization has felt it difficult at times to move into new products when partnering with a larger company. I think at times because we as an organization feel the need to appease the beast, basically giving the larger company all the say because we are afraid to lose the relationship.

      Kudos on the advice! I've shared it with my colleagues!

      -Maile
    • John Jantsch
      Maile - few things are more attractive than knowing you have something of value to offer to the right partner.
    • Thanks for the insightful post. For almost a decade, I managed partnerships with small companies for a Global 100 corporation.

      Big companies need the innovation that small companies provide. More and more large companies are integrators and distributors rather than inventors. However they provide reach and credibility that most small companies cannot achieve on their own.

      After experiencing firsthand what works and doesn't with BigCO and with many clients, I wrote an article, Top Ten Pitfalls to Avoid in Partnering with Large Companies

      http://www.exponentialedge.com/docs/Top10Partne...

      I hope this is helpful.

      Adrian Ott, CEO Exponential Edge, Inc. www.exponentialedge.com</strong>
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