Comments on: What would the perfect small business CRM look like?

By: Harvy

Harvy — Wed, 23 Sep 2009 22:50:42 +0000

We use 5PMweb as our small CRM tool

By: Perry

Perry — Sun, 29 Jun 2008 06:58:16 +0000

aah… “..the performance of the desktop”. That resonates with me. In our country, with its poor excuse for broadband, SaaS products struggle to gain traction.

By: Charlie Crystle

Charlie Crystle — Sat, 28 Jun 2008 09:59:00 +0000

CRMbrella might be a good choice for those who still favor the performance of the desktop…

By: thaumata

thaumata — Fri, 22 Feb 2008 07:06:57 +0000

Highrise was really promising, but they don’t allow you to add custom fields, which is a total deal breaker for a business like mine. Also, if you’ve been using basecamp for a long time and have some projects in there or contacts, you can’t easily integrate that data between the two sites, which is really unfortunate.

Salesforce looks to do everything but the laundry, but I have a one-woman business and while my needs are unique, they’re just not that complicated, and I don’t have so much time to wade through hundreds of pages of online docs to find how to do simple functions.

Honestly, if Highrise would just become a bit more flexible so that I could add custom fields and reports, and maybe even add in some product tracking, I would be SO happy to support 37signals as they developed it further. As it is, I am still looking for solutions.

By: Alan green

Alan green — Wed, 20 Feb 2008 12:49:51 +0000

Great! Everubody posts his CRM here.
Take a look at LEADSExplorer
This CRM starts from the visits on your website, as 7 out of 10 B2B purchases start with an Internet search. Thus from the moment the potential customers visit, you can start tracking and nurturing them.
A Lead and Customer Relationship Management

By: Eddie Bannerman-Menson

Eddie Bannerman-Menson — Wed, 30 Jan 2008 02:33:37 +0000

Hi all:
You should take a look at Entellium’s RAVE CRM. We are on-demand CRM solution focused primarily on the small business. We have a unique design and UI, based on gamer influenced design. The idea is that if kid can take out a complex game and start playing seriously in 15 min, business software, and for that matter, CRM should not be any more complex.
RAVE is highly customizable, priced right(we do not nickel and dime you to death as some of our competitors like Salesforce.com) and there is a freetrial going on right now at http://www.ravecrm.com .
I pray we are added to John’s list-we are so it.

By: Justin Scott

Justin Scott — Fri, 25 Jan 2008 09:30:13 +0000

Hi John,

Your article was really insightful and highlights that CRM solutions for the small business sector may indeed be over subscribed…but I think we all doing ok business out there hoping that we dont get blasted by a google or some other large player who gives it away as a value add to some other product.

I thought perhaps some of us “smaller” providers should actually get together and look at creating the uber SME CRM solution, combining forces, technologies and solutions. Easily said I know but maybe its worth considering, Like other product life cycles we’ll see consolidation at some stage I think.

Thanks again, going to go looking for the results of the survey now.

PS: We develop NovoCRM…a niche solution for small businesses, generally software development in nature, but able to cater to others too….good to be part of the club. Cheers..!

By: John Clark

John Clark — Thu, 24 Jan 2008 06:09:44 +0000

You missed one that you should add to your list. It's very affordable, works on all OS's (Mac, PC, Linux...). Have a unique way also that is different than all the salesforce.com clones. SalesJunction.com