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  • Tis better to be found than to find

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    Better to be hunted than hunt. Better to let people buy than to sell. I could go on with more lame metaphors, but the point I want to make is that – creating an information rich, education based marketing machine and putting it in the way of ideal prospects is the surest long term marketing momentum generating strategy. (By the way, the Internet is the greatest small business enabler of this strategy ever created.)

    In other words, don’t simply go out and try to find new customers, set your marketing strategies and tactics up in a way that allow your ideal prospects to find you and decide for themselves that you have the perfect solution for them. Done properly you can literally do away with a selling mentality. This strategy, however must pervade every tactic you employ – your ads, your PR, your referrals, your lead nurturing, your lead conversion, even your customer service.

    There are a couple reasons why this is so important.

    1) It’s just a whole lot more fun to pick up the phone and have someone on the other end go on about all the great things they have read, seen and heard about your products and services.
    2) (And I think this is a really big point) Prospects that come to you by way of your information machine, that have logically progressed down a path of education, are probably ten times more likely to be ideal and equally more likely to close than those that you go out and try to convince to buy from you. In fact, your marketing system can be one of the greatest ways to qualify leads – if a lead won’t go down your education path, that might be a red flag that they won’t be an ideal customer either.

    This strategy, or way of doing business really, takes much more work – I mean, you have to write white papers, hold workshops, blog for heaven’s sake – but the payoff for your business is substantial. This strategy also requires much more patience as you may need to wait for your bait to be digested, test the best ways to move people to education, and gently drip progressive amounts of new information rather than just making a few more cold calls each day.

    If you plan to be in business more than a few months than start today to build a marketing system that allows you to be found by your ideal prospects and give up the “hunting tactic of the week” mentality.

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    Posted by: John Jantsch on Apr 01, 08 | 5:05 am
    Category: Marketing Strategy, Small Business Marketing | Tags:

    Comments
    • Hi John - nice post.

      One suggestion - you say: "Prospects that come to you by way of your information machine, that have logically progressed down a path of education, are probably ten times more likely to be ideal and equally more likely to close than those that you go out and try to convince to buy from you" - sadly I think that should be: "Prospects that come to you.... should be ten times more likely to be ideal....".

      Unfortunately, the marketing of many companies tries to be all things to all people and to attract as many potential customers as possible. As a result it ends up generating a set of leads that are just as unqualified and unready to buy that an outbound cold-calling campaign - sometimes even worse.

      Ian
    • Great post John and really good insight from Ian as well.

      what's great about search is that when people find you, it's usually in the context of that which they were searching. If you are not relevant to that specific search they will never come to you in the first place.

      The key to success therefor is to cast a really wide net out there around what you do. I agree with Ian that you need to find the right prospects, but with the long tail there may be thousands of "right" ways to describe what you do.

      Best,

      Chris Baggott
      www.compendiumblogware.com
    • John Jantsch
      Ian, but of course, any Duct Tape Marketing reader knows that I make that assumption!

      Yes, you are right and it can never be mentioned enough that ideal customer means one that you have narrowly defined and communicated as such.
    • Nice post and in my opinion, quite true. I wonder how this might extend beyond small business to corporate selling? Not at the enterprise level, but at the individual salesperson level.

      If you think of each sales person as their own small business, I wonder when they will start using these tools to systematically "pull" prospects and clients rather than the typical push approach of today.

      Blogs, RSS, Twitter, Podcasts and so on, systematically used by an individual in one of those companies would be a real advantage to that person and I suspect, lead to a lot more "pull" business.
    • I have had more positive, income-producing leads last month from people who read my blog, saw my information on my website or were referrals from other clients - FAR MORE than the leads I got a direct mail piece I sent out. I may find out that other leads come indirectly from the direct mail piece, but it's because I put my website & blog on there - I'm being the optimist and saying that while they didn't immediately respond to the direct mail piece (even with a pretty effective easy-to-understand call to action), I am sure they are parousing my site and blog to find out more about me before they make that call. And when they do, I won't have to start from scratch! We'll be alot farther down the road in the relationship. KNOW - LIKE - TRUST . . . the Duct Tape way!!
    • What I've had some success with is generating trend-style press releases that position my company as the expert on the topic in the press release. To find useful fodder for the press releases, I conduct online surveys of prospects and contacts in my database and email list. Then I write the results in a press release, making sure it has a newsworthy angle that pertains to my business (Internet Marketing) and then distribute it online and off. They generate 15 - 20 placements that not only position me as an authority on the subject but when I meet people at networking events many times they've seen the article making them a warmer lead or better source for referrals.
    • I like Patrick Mason's comment.

      What a lot of organizations miss is the cumulative benefit of having all of their employees participating in the dialog. Patrick is also right that the problem is the right toolset to empower this.

      I had the same problem when I was CMO of ExactTarget. I was responsible for lead generation, I knew that blogging drove organic search and that the more people within my organization that could blog the more content and that would directly translate into more SEO and more leads.

      It was perfect except impossible with any of the available blogging tools.

      That's why I started Comependium Blogware in the first place.

      Great Comment Patrick, and great forum John!

      Chris Baggott
      www.compendiumblogware.com
    • I so agree, I mean who would want to go and find clients with all the powerful tools are their fingertips.

      Have an exseollent weekend.
    • It definitely makes more sense to have customers find you, rather than the other way around. Quality content is king, and coupled to an effective optimisation strategy will drive traffic to your site and convert said traffic into leads.
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