Archive for June 2008

My monthly expert interview series continues in July with a live session with David Meerman Scott on Wednesday, July 16th Noon CDT.

David is an online thought leadership and viral marketing strategist and author of The New Rules of Marketing and PR: How to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly.

David never fails to add valuable insights the world of marketing online. – Enroll here

If you missed it, last month’s guest was Michael Port, author of Book Yourself Solid – listen to all the archives here.

Tom Wilson, Executive Director of AT&T’s Small Business Group, is my guest this week on the Duct Tape Marketing podcast.

I’m a big fan of technology for the small business because I think it’s one of the great ways to level the playing field. In this show we spend time talking about tools the small business owners and sales folks can use to keep working even when they are on the go and out of the office.

The ability to respond to customers and prospects and do it from anywhere is a true competitive advantage. Enabling your staff to work from anywhere is quickly becoming an expectation.

Given my guest for this show the tools we discuss are obviously AT&T centric, but the concepts, important as they are, apply no matter the brand.

The phone or handset or minitop or communication portal, whatever we end up calling it, is certainly moving towards becoming the lifeline for the entrepreneur on the go.

So, what are your favorite tools for staying on the go and getting work done?

Austin SkylineI am doing an interview today with a journalist writing a story about entrepreneurial cities.

You’ve probably seen these kinds of articles before, but to me this is such a tough question. What’s the best place to be an entrepreneur? Most of these types of polls take a look at tangible things like access to capital, learning resources, mentoring facilities, focused government programs and the presence of universities and incubators.

While I think these tangible assets are indeed important, there’s another very large factor that I’ve found as I travel around the globe speaking to groups of entrepreneurs. It’s something I can only classify as a vibe. What I have found in some cities is the entrepreneurs there simply love running a business, are passionate about learning how to do it better, and couldn’t imagine doing anything else. For these folks this is not a job and they are willing to come together and support each other in that mission.

I’m not sure how to bottle that and tell you why it exists, it’s like telling you that in some cities entrepreneurs just seem happier, but that’s my experience.

Recently I’ve found this to be the case in Boston, Austin, San Diego, Phoenix, and Portland.

So my two question to you today are:
1) What cities are great for entrepreneurs?
2) What makes a city great for entrepreneurs?

Maybe you’ve heard of this term that some marketers use called “Lifetime Value.” The idea is to calculate what a customer might be worth over the course of doing business with you perhaps for years as opposed to a single transaction. The determination of this number might change the way you look at how much you are willing to invest to get each new customer.

For businesses that can offer a customer multiple transactions over time this is a significant concept. For businesses such home remodelers, who might only work with a customer once in their lifetime, this might not seem to matter.

Here’s my take. The lifetime value of every single customer is unlimited when you factor in a customer’s ability to make referrals. A logically and emotionally satisfied single transaction customer might be a source of business for years. In fact, I’ve personally witnessed a single customer send substantial amounts of business to a customer of mine over a ten year period.

So how can this concept inform your marketing approach? In a way you could take this concept to the extreme and actually give away your products and services to customers, make certain they are thrilled, set the expectation for referrals and never have to go looking for business again. Could you target customers with significant referral capabilities and test this?

Interesting concept, now how can you apply it?

There are really only four ways to grow a business – Get more leads, close more deals, increase your average transaction or add products and services to your offerings. Of the lot, trying to generate increasing numbers of leads is the most expensive.

Small Business GrowthNow, don’t get me wrong, I’m not suggesting that you drop your lead generation efforts, I’m simply advising you to give more real focus and effort to the other three first.

In other words – fix your message, fix your follow through, and fix your Marketing Hourgalsssm. Do that and you might actually find that you can grow your business while decreasing the number of leads you need to in order do so. Too often a lone fixation on lead generation for growth can attract the wrong kind of prospect and run your resources dry while you chase your tail looking for the next live one.

In most cases, the easiest thing to impact in a small business is lead conversion. By creating a truly systematic way to present, follow-up, transact and thrill your customers and prospects you can almost certainly expect to do substantially more business with the amount of leads you currently generate

With a message that communicates how remarkably unique your business is, targeted at a narrowly defined ideal prospect, price pressure goes out the window. Find you message, raise your prices and grow through increased average dollar per sale.

I use an hourglass image to illustrate the idea that every customer that comes into your funnel and squeezes through that small part to become a customer needs to immediately go into another expanded set of offerings (the bottom widening part of the hourglass) that includes complimentary products or services, introductions to strategic alliances and an acute focus on referral generation – that’s how you build real growth momentum.

So, fix your message, fix your follow through, and fix your hourglass first, figure out how to get bigger this way, and then turn the lead generation tap and prepare to witness a flood of growth.

As frequent readers of this blog know I am building an army of Duct Tape Marketing coaches in an effort to take the message that marketing can be simple, effective and affordable to the legions of small business owners out there trying to grow their companies.

I have to tell you that I am personally very proud of the group of business professionals that have been attracted to this opportunity so I thought I would introduce you to a bunch of them by way of their blogs. (What you didn’t think my coaches would have blogs?)

Go check out this great group of marketing and small business related blogs.

This article on the AP wire is such a good reminder – mid year financial check-ups

The grade school my kids went to used to celebrate 1/2 birthdays – the 6 month date between one birthday and the next – why not celebrate 1/2 vision day for your business.

So, you sat around the fireplace in late December 2007 and made a list of goals, right? July 1 is such a great date to take a look at just how well you are doing. It’s also a great time to create some new goals, realign unrealistic goals, and create a list of action steps that will point you towards realizing your current vision for your business. While you’re at it make sure you work on personal, business, strategic and tactical goals all at the same time – there is no such thing as life/work balance – it’s just all about vision and having fun.

Oh, and don’t forget – marketing is a habit – do it every day, week, month, quarter and do it passionately.

I’m not really that fascinated with Facebook but many of my readers are so here’s a hack that someone noticed I was doing and they asked me how so figured maybe others wanted to know as well.

Each time I write a new blog post it automatically changes my status in Facebook to something like: John New blog post: The Perfect Referral Motivation http://tinyurl.com/5lzajj- 3 hours ago. The link is a link back to the last post I wrote. All of my FB friends get to see this status update in one way or another depending on how they monitor things and each post gets some traffic from Facebook.

The key to making this work for me is a bit of duct tape automation. As always, I’m sure there are multiple ways to get this done, but here’s mine.

I do it using Twitter as a go between – I use a WordPress blog and have a plug in called Twitter Tools that publishes a tweet to Twitter with each new blog post with the title and a tinyURL back to the post. (Ooh side bonus, it updates my Twitter account and my Twitter followers get the notice too.) Then I use the Twitter Facebook application to post my tweets to automatically update my status on Facebook and send a status update to all my FB friends.