Archive for July 2008

Often times marketers pass up obvious opportunities to up-sell and cross-sell products and services. When someone buys your product you are handed a perfect way to introduce other products or other ways to get more from your products.

I’m always amazed when I open a shipment from someone and it doesn’t have a catalog or flyer in it. You’ve already put a stamp on the invoice, why not drop a little sales incentive in there too. What about those coupons you get on the pizza box delivery? Couldn’t you do something like that as well?

Here are two great examples:
1) Brown lures - Theses fishing lures are packed in a bag with a retail header card on top. When the customer opens the package, the header card becomes a postcard with an offer of free samples of new colors. They tell me they get an astonishing amount of these back and build a great database of buyers who purchase at retail.

2) SCOTTEVEST – This clothing line aimed at techies features tons of pockets for gear. Each pocket has a card suggesting uses for the pocket and vestimonials from happy customers. The card also makes subtle hints about gifting and has all the contact info. By the time you are done going through all the coat pockets you’ve got about 20 cards to give to admiring friends. (And yes, the shipment includes a catalog.)

BONUS Idea: Only sell one product? What about using this as a tool for your strategic partners to promote each other’s goods and services?

Sometimes small business marketing, and all the tactical things that go into it, is a little like cooking for me. People tell me I’m a pretty good cook and here’s my secret. I’m not afraid to take ingredients I like and throw them together and see what happens. I don’t measure so much as I feel. Sometimes I know what I want something to taste like, but I don’t know what it really will taste like. I don’t mind monumental flops and I don’t mind making beautiful accidents.

My mom was a great baker. Her cookies were legend. At some point she took all of her recipes and put them in a cook book. Not long after the daughter-in-laws (I have seven brothers) starting circulating conspiracy theories, because, no matter how hard they tried, they couldn’t duplicate her cookies using her recipes. Upon interrogation she admitted that although she recorded the prescribed amounts of ingredients, she didn’t really know how much of anything she actually put in, she just knew when they seemed right.

I think marketers have to take this approach as well sometimes. You’ve got to be willing to try some things, go off script, take some risks, give up control of the message and be alright with getting results that nobody expected. I’m afraid there is no marketing cookbook just for your business, only a set of proven tools and ingredients. Find your filter, your one word measure of what success feels like, and then go for it. After all, a beautiful accident is still beautiful.

Care to share any of your beautiful accidents?

I casually posted this question on Twitter today and was amused and enlightened by the responses.

“What’s the difference between an expert and a guru?”

Here’s my favorite : “Expert knows his stuff, contributes to industry related publications, but may or may not have fans and followers. Expert becomes a guru when he/she has his own volunteer evangelists and fans who help spread his/her message.” – Varju Luceno

And some more:

  • Expert is what you think of yourself. Guru is when others anoint you as an intellect!
  • when people say ‘expert’ they want me to teach. They say ‘guru’ when they are unwilling to learn & just want me to do it for them
  • A guru wears a robe.
  • Ego :)

So, what’s your take – is one better than another, are they both silly, who gets to decide or should anyone, does the title enhance your marketability?

There’s a lot of talk these days in marketing circles about “green business” practices and marketing. I spent some time talking about this very thing with Tim Sanders whose upcoming release – Saving the World at Work – dives into the topic in a very smart way. (Look for our chat on the Duct Tape Marketing podcast)

Being green isn’t just about recycling, it’s about nurturing, growing things, instead of just using them. In fact, being green has as much to do with purpose and people as it does plastic and paper.

Companies that want to lean on their greeness as a marketing advantage need to do three things, in this order:
1) Grow and nurture their people – hire people who think green, empower and inspire them to make wise choices
2) Grow and nurture their community - involve the purpose of the business in the local community
3) Grow and nurture their planet – only now does recycling and carbon exchanging make a true difference

The beauty of this somewhat expanded view is that even the smallest business can do this and make a meaningful difference.;

Bob BurgBob Burg, author of Endless Referrals and The Go-Giver (with John David Mann) stopped by the Duct Tape Marketing podcast to talk about referrals and simple power of giving as a business practice.

Joe, the protagonist of the Go-Giver, learns that changing his focus from getting to giving—putting others’ interests first and continually adding value to their lives—ultimately leads to unexpected returns.

It’s an important lesson no matter how many times one hears it.

AT&TThis episode of the Duct Tape Marketing podcast is brought to you by att.com/onwardsmallbiz. Resources for the small business owner.

The title of this post is the name of a great free service. Help a Reporter Out (HARO) is the brain-child of East Coast PR pro Peter Shankman. (I did a podcast with Peter that I will publish shortly, but I wanted you to know about this resource right away.)

HARO started out as a Facebook group as a way to keep track of journalist’s looking for a particular expert for a story. The free service, that essentially hooks journalists up with credible sources to interview, grew rapidly and needed a home off Facebook to manage the size. As of this writing HARO is approaching 20,000 members. Hey, it’s free and its works, no surprise it grew.

Journalists go online fill out a form and their request gets added to the three time daily email distribution to members. As a member, If you see a story that you could contribute to, your simply reply directly to the query. A word to the wise, replying off topic may get you kicked off the list. Quality over quantity is what works here.

So, If your looking to promote your business sign up here. Get in the habit of scanning the daily emails quickly and see if any stories jump out at you. Keep your replies brief and to the point. Journalists love trends and ideas backed up with data, so add that as well as a pre-written paragraph of what makes you an exert.

If you’re a journalist and want to start putting your story ideas out for comment, experts or even research, sign up here. Keep in mind this includes podcasters looking for guests, bloggers doing research for a post, authors needing experts and case studies for a book, as well as journalists writing a story for a major daily.

Many people may be familiar with a similar service from industry giant PRNewswire called ProfNet. ProfNet offers a good service, but is simply too expensive for the typical small business to justify.

This may end up with a little David vs. Goliath story line as I’ve been told some folks at ProNet aren’t too happy with HARO.

Aaron Wall of SEOBook puts out some very nice free tools to use in your SEO efforts.

One that I’ve recently started using is Rank Checker. This is a Firefox plug in that sits in your browser ready to go to work. If you visit a site and wonder how that site ranks for any of your target keyword phrases simply click on the plug in icon, type in the phrases or words and hit search. Very shortly you get the ranking of that site for all the phrases you entered on Google, Yahoo and MSNLive.

Of course you can easily keep tabs on how your site ranks for all your important phrases as well.

Side note – MSNLive is really starting to do a better job with search results and I’m experiencing more traffic from them all of a sudden. (See XML sitemap post too.)

A political yardsign with user personalizationThis clever political candidate has produced a unique yardsign. The sign features the candidates’ name and likeness as well as a large white space that allows supporters to fill in their own personal message of why they are voting for him.

This is a brilliant application of offline social media and user generated content and gives the campaign hundreds of potential marketing messages and a variety of eye-catching signs instead of the same old boring uniform sign that blends into the landscape. (I suppose this could be misused, but let’s focus on the positive)

This same approach could be used by a plumber, home remodeler, non-profit agency, school, church, or real estate agent in some pretty creative ways.