Archive for January 2009

This is a continuation of my Social Media System Post where I asked other social media users to share what their system looked like (Click here to see all the posts on this)

In this post I was thrilled to find Chris Brogan willing to share his social media routine. Chris is one of the most social, social media users I have encountered and his large following can attest to that.

Chris’s system is frightening overkill for some, but understand that he gets, in his words – (40-60% of my opportunities come from Twitter)

Chris always has something to add to any conversation and you should have his blog at the top of your reading list.

Here’s a point that stuck with me – “In doing the work of defining one’s system, many things come up, and this exercise turned out to be more worth it than I thought.

So, define your system and share it – I’m putting together an ebook on this and would love to include some helpful routines – you don’t need 10,000 twitter followers to share what works for you! Leave it as a comment or post it on your blog and let me know about it.

Vertical ResponseHaving lots of channels and lots of ways for folks to receive relevant, education based content is a must.

While social media and other web based marketing tools are getting most of today’s hype, email marketing to a list of willing recipients is still a very powerful way to market.

Staying top of mind is often half the battle and a steady drip of information via email is a simple, effective and low-cost way to get this done.

There are many great options for tools to use in your email marketing, but today I would like to tell you a little about Vertical Response and a free trial of 500 emails available to Duct Tape readers. You can get your 500 email trial here.

I’ve use Vertical Response over the past few months to send my email newsletter and I can tell you that I really like the simple and very intuitive interface. When I did have a question or two, I found a real person on the phone that got me running right away. They also have a survey tool and recently added the ability to send snail-mail post cards to your list.

They have a nice selection of email templates and monthly pricing as low as $10 per month.

A while back I wrote a post that outlined what I called the hierarchy of social media. In that post I compared the tools commonly employed in social media to Maslow’s Hierarchy of Human Needs. The primary notion being that certain tools were more suited to someone just getting started, meeting basic needs, than someone deeply evolved and more suited to more advanced needs.

As the actual social media tools, blogs, RSS, and social networks evolve over time (twitter is more useful when more people use it), I find myself reevaluating my thinking on this point. I still consider there to be a hierarchy in social media, but one that’s built around actual practices or activities more so than the tools.

So my new hierarchy or pyramid has evolved to this

Until you create a social media strategic plan based on marketing objectives, and find ways to use social media tools to listen and join the conversation going on in your markets, you may find it harder to engage and network and ultimately build relationships and sales through the use of social media tools.

I believe the process for meeting long-term marketing objectives through social media is universal, but the tools needed to meet them are not. Twitter may indeed be a primary social media tool for some, while the Facebook platform or a blog is what allows another to progress through these stages. A third organization may find they can strategically move through the hierarchy by integrating every tool in the toolbox with their offline initiatives.

Plan, listen, join and grow!

In the early 1900s an Austrian economist by the name of Joseph Schumpeter wrote that the lifeblood of capitalism was “creative destruction” and that the rising and falling of companies unleashed innovation that in the end made the economy stronger.

The economic recession facing business right now is amplified by the fact that it is causing people to rethink their buying priorities and re-justify what they decide is a need and what is a luxury.

For many small businesses, well suited to quickly change course, this presents an opportunity and the necessity to reevaluate many of the marketing assets that may have served you well in the past.

Creative destruction of your message

Benefits are what the prospect says they are – in other words, what the customer buys is really determined by them. Right now you may want to re-chart your core messages around the ultimate savings, increased value and low risk benefits you can quantify and less on the “won’t you look swell, live the good life” messages.

Creative destruction of your offerings

As people start doing without or finding ways to get more from what they already have, your market for your core offerings may indeed be shrinking. Now is the time reevaluate ways to create entirely new offerings, pricing models, payment models, configurations, and add-on services.

For many products the writing’s long been on the wall – the recession simply sped up the time table. The web and cloud offerings, sometimes free or very low cost, have forever changed the way people get things done and pay for products and services. Now is the time to start thinking about how you can take advantage of free, web-based and open source models.

Creative destruction of your industry

Ask yourself this question – what’s the one thing that nobody is willing to do in my industry that would involve revolutionary thinking. How could we do what our competitors do with little or no overhead? How could we guarantee and charge for results only? How could we virtualize everything we do? How could we use crowdsourcing to produce a far better widget?

Bold time call for bold thinking!

Market SplashHP launched something called MarketSplash this week and I think it looks very promising and presents a very interesting path for the computer giant. No longer content to depend solely on computers and printers, this initiative allows them to go much deeper into the small business world by provided marketing services.

The MarketSplash program uses HP’s design capabilities brought on through the LogoWorks acquisition and adds the ability to design and print directly from MarketSplash. Business Cards, Letterheads, Rubber Stamps, Web sites and postcards all appear on the initial interface.

“MarketSplash helps small businesses create the high impact look of a big company without requiring the resources of one,” said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. “As part of our Print 2.0 strategy, MarketSplash helps customers easily and affordably access professional design services from the web and print how, where and when they want.”

Once you select and personalize your designs you get several printing options including printing from their own printer, receiving their order via mail delivery, or picking it up at any Staples Copy and Print center in the United States.

Last week I wrote about my way to manage the social media beast and then asked other active social media folks to do that same. Today’s system overview comes by way of Tim Berry, founder of Palo Alto Software blogging at the Huffington Post. Tim’s take is affably title Down the Social Media Rabbit Hole

Tim’s take is so perfect – and one of the reasons I wanted to pursue this – take heart, Tim asks as many questions are proposes solutions and that’s the way most of us, even self or otherwise professed experts of this stuff feel.

For me, though, it’s not so systematic. In fact, my 18-month journey into the soft white underbelly of social media is more like delightful, alluring, distracting, disorderly chaos. I’m 61. If this post had a sound track, it would be White Rabbit, by Jefferson Airplane. In fact, I just put that onto iTunes, while I write this. ~ Tim Berry

Let’s keep this up – who else to we need to harass into sharing their system – have you shared your system?

Get ListedGetListed.org does a nice job of collecting info on your basic local search listing in Google, Yahoo, MSNLive and Best of the Web.

Simply add your business name and zip code and will produce a report showing what listing you have and whether or not you have claimed them (something you should do)

There is also a resource center with some nice information on the subject of local search.

Face ValuesEven within our narrowly defined ideal target market there exists different personality types. One of the jobs of our marketing messages, materials and selling efforts is to find ways to connect with all of the various needs of these different types.

You can accomplish this in marketing materials by making sure that you have different types of information – tips sheets, case studies, FAQs and data sheets.

In selling situations that are face to face it can also be wise to adjust your presentations in ways that help you connect with differing personalities.

After reviewing a fascinating work called Face Values I asked the authors Michael Lovas and Pam Holloway of About People to share some thoughts on the Duct Tape Marketing Podcast about a system that they teach that allows marketers to understand a personal communication style just by reading the lines on their face.

    In this podcast:

  • Face Values – how to read people and connect with them in less than 3 Minutes
  • One can tell a person’s personality type, values, and communication style just by reading a few simple lines on a person’s face
  • Is adopting one’s style of communication part of the process?
  • Understanding one’s own personality traits in order to understand how to interact with others
  • Applying these principles to identify an ideal market segment
  • Including marketing materials that appeal to all 4 personality types

iLinc Web and Video ConferencingThis episode of the Duct Tape Marketing Podcast is brought to you by iLinc – Web and Video Conferencing that’s easy to use, affordable and powerful enough to make your online meetings really come alive.