Archive for March 2009

CattleToday I’m going to take on a topic that may not be altogether popular in some social media circles, but it’s a message that small business owners need to wrestle with.

Like me, you are probably sick of hearing about twitter like it’s the next coming of Sidd Finch. Social media experts will have you believe that if your business is not on twitter for hours each day, then you don’t exist.

Here’s my take, I use twitter to meet a handful of objectives, I try to write about it in practical ways, I enjoy some of the interaction, get some nice insights, get decent return on the time I spend, but it’s not for everyone, not right now at least, and here’s why.

While the odd restaurant or coffee shop may be grabbing some headlines because of their tweeting strategy, most small businesses have far greater pressing foundational needs when it comes to the limited time and resources they can allocate to marketing.

    Do not bother with twitter or Facebook or any other social networking tools right now unless:

  • You have perfected a simple point of differentiation that a narrow market truly values and gets
  • You have a killer white paper that clearly demonstrates your 7 steps to blah, blah, blah expertise
  • You have built relationships with 5 journalists that routinely call you for quotes and tips
  • You are presenting workshops, seminars and web conferences based on white paper above
  • You have a roster of strategic partners that you automatically refer and who refer you
  • Your web site/blog is chock full of education based content, articles and tutorials
  • You have a fully scripted/automated lead conversion process that you can measure
  • You have a marketing action plan and action step calendar that is focused on marketing objectives

I know the fun is in the new thing of the moment, but spending your precious time on something like twitter is likely a giant waste of time for your business if you have not build the foundation that can tap social networks as outposts for your marketing hub.

Now, to some this message may actually be refreshing, so let me throw a little cold water. I am not saying that social networks are on their own waste of time as an essential marketing activity, far from it. My real message is that social networks, including twitter are growing in importance for small business, but hold little value to the business that has not built a strong marketing foundation.

This message gets confused when people see social media gurus, some with thousands of followers and nothing but time on their hands to tweet all day, stand up and condemn those not yet in the twitter fold as somehow strangely out of touch. Here’s your test – follow the tweets and see if you find any cattle before you succumb to this line of thinking. Some of the largest advocates of social media have no real foundation, no return on their tweets, and little business, other than the occasional speaking gig at a social media lovefest – and that should be your warning to keep your eye on the real prize – your business objectives.

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Anyone who is an active twitter user may not remember the day that twitter started to finally make sense and you may certainly look at this post as rather simple, and it is, but . . .

I come across folks that are new to twitter or have been on twitter for months and still don’t get why people are so caught up. By the way, a little disclaimer here – I for one am an active twitter user and I see ROI, but it’s just another tool and is not for everyone – more on that this week.

The light bulb moment I’ve witnessed time and time again when I speak is when I show people the ways you can filter, aggregate, follow, and automate searches with third party tools like tweetdeck or tweetie.

Here’s a very simple introduction to how I have tweetdeck set-up on my laptop. It’s always evolving, but this is the starting point that might be enough to take away the mystery of using twitter for someone trying to wade in. (You might also check out my Twitter for Business ebook.)


Have a look at this post on using advanced twitter search to for some more tips.

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ducttapemattersFirst off, my free friday follow continues – each week I draw one random twitter follower with the help of twitrand.com and send them a copy of my book, Duct Tape Marketing, along with the highly fashionable, ducttapematters t-shirt. This week’s winner is Alaina Green – from Denver, CO, a Marketing & PR Associate for Jewish Family Service of Colo (By the way the image is courtesy of past winners – Avasiare – this was uploaded to twitpic)

I am conducting webinar #2 is a 5 part series for the smbmarketingguide.com site sponsored by HP next Tuesday, March 31 at 9am PDT – the subject of the panel discussion is “Creating Marketing Materials That Educate” and my guest expert panel includes – Chanpory Rith, publisher of Lifeclever, Amy Nelson of LogoWorks, and Cliff Atkinson, author of Beyond Bullet Points. Now more than ever, marketing that educates builds trust. Register here!

“Social media didn’t create criticism, it just makes it easier to hear,” @ambercadabra – I love that quote from Amber Naslund of Radian6 in a comment to my post on the AMEX OpenForum called Reputation, Radars, and Real Estate where I outline new tactics every business should employ to monitor and participate in social media.

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zipWith the precipitous fall of advertising in the mainstream media some are starting to wonder publicly if advertising has once and for all run its course as an effective marketing vehicle. To this I say horsehockey. Advertising still works, always has and always will, what’s changed, however is that now good advertising works much better than bad advertising. I know that may sound silly, but back in the day, when you had one paper and three broadcast TV stations, bad advertising still worked pretty well and that’s what got the mainstream media and some advertisers in trouble today.

Now that consumers have unlimited ways to consume content and be entertained, they have an equal number of ways to tune out ads that do nothing more than interrupt them from going where they are headed. That, and the fact that online advertising, an industry that didn’t exist 10 years ago, is now a $25B business, is why mainstream advertising vehicles are shuffling. So, advertising still works very well, it just works in different ways – adapt, innovate and integrate and advertising can still be a killer component in your lead generation plans.

Today’s smart advertiser understands that advertising is less effective at creating sales, but very effective at creating awareness – awareness of what – awareness of education based, trust building content. Your advertising’s call to action should be one of permission, permission to teach. Even online ads, once a novelty, are starting to blend into the digital landscape when old fashion spinning monkeys are utilized. The most effective online ads are those that engage a viewer in an offer of valuable content from a trusted resource. Sending a prospect to get content that addresses a specific problem or want is the most logical way to allow them to sell themselves on your eventual solution, but it’s not a drive by, it’s a waltz.

Without advertising, without the effective use of advertising, to light the way to useful content, a great deal of it would never be created or found – that’s advertising’s true value. Where a sales pitch might not be trusted, an education based content campaign may be. I think that’s why the recent flap over sponsored content is garnering so much emotion. People tend to put higher trust in content that is seen as editorial – this power can either be harnessed or abused. Content producers must tread lightly, respect their readers, offer full disclosure and work their butts off to create content that gets read, spidered and talked about. Do that and the side effect will be organic search results, another highly trusted, free, but earned form of advertising in today’s marketing mix. (Google wouldn’t call that advertising, but I think you can make the case.)

Another form of content advertising (I’m expanding the classic term, but I personally think it applies) is growing daily on sites such as twitter, LinkedIn, and Facebook. Through careful participation, marketers are growing networks, creating awareness and eventually driving traffic to their content and profit making initiatives. When Brian Clark @copyblogger (great blog, I recommend it all day) tweets this – “Check out today’s Landing Page Makeover Clinic at Copyblogger – http://tinyurl.com/d98yqt” is this not an ad? Don’t get me wrong, it’s perfect, it’s brilliant, he’s earned the right with his followers and the public to draw people to his content. That’s why it works, advertising pure and simple, only the mechanism and implementation has changed.

Use your advertising to start conversations, create content that builds trust and community and you’ll harness the ever effective power of advertising for generating leads and sales, you know, until the next new thing comes along.

Ads that interupt conversations

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Getting leads and business by participating on sites like twitter is a very intriguing notion. Now I’m not talking about barging in and hocking your wares to anyone with an @ – you wouldn’t do that in an offline setting, say at a cocktail party, would you? But, think of that same cocktail party, you’re having a chat with someone who is going on about how they can’t get good help to staff their business, and you just happen to have the answer for them. You might suggest a great solution and viola, land a nice piece of business.

Well, that virtual cocktail party in going on all day long on twitter. The problem is, it’s a bit like a party held in the Rose Bowl, if somebody in section 101 needs what you do, but you’re in section 334, you’ll never meet each other.

This is where some powerful twitter and 3rd party tools can come to help you make sense of it all.

Meet twitter Advanced Search – the basic twitter search function is a great time saving filter and allows you to set-up searches on your name, company name, brands, competitors, all the basic stuff, so you can monitor your business and reputation and even know when people are replying to your tweets.

Advanced search, however, is where the real data mining comes to life.

twitter advanced search

Advanced search allows you to filter everything that’s being said for your keyword phases in your town, for example. Think that might be useful? Let’s say you are a network server specialist in Tucson, AZ – if you set up an advanced search for people in Tucson, AZ complaining about their server – and you got those complaints in real-time – could you develop some hot leads? – here’s the search for that

Creating advanced searches around topics that would identify someone as a hot lead is really pretty easy using the form on the advanced search page or you can use a host of operators in the basic search page to create some interesting searches. For example, want to know if anyone in Detroit is asking about marketing – your search would look like this – near:Detroit within:50mi marketing? Note the question mark after the word marketing.

People are asking questions, complaining, and searching for stuff in every corner of the world on twitter and these people are often more than happy to hear from someone who can provide an answer locally. With a little practice you can set-up a series of tweets that might turn up leads for your business every single day.

Again, this is not an invitation to spam people, but with a little care and the fact that you can identify people through the flood of tweets, people expressing needs and wants, you can proceed to target and educate these folks by starting a conversation and answering their questions thoughtfully.

Build your network – you don’t need to stop at leads, you can also turn up some great potential strategic partners locally using this same approach.

Using the RSS function – because every search produces a unique RSS feed you can subscribe to all the searches you set-up and determine useful and that way you can get them in your RSS reader. I like this because it allows you to keep your searches sorted so you can respond and follow-up appropriately when you have the time.

Another great RSS trick with twitter is to republish search results. Let’s say you are hosting a conference and you want to publish all the buzz in and around your conference or webinar – you simply create a #hastag unique to your event and then search that tap, grab the RSS feed and use Feedburner’s Buzz Boost feature to easily post the dynamic feed on your site – I used this during Make a Referral Week – see the Make a Referral Week on twitter example on the left sidebar.

You can also set your searches up in a twitter client such as tweetdeck so you have desktop view of searches as they come in.

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EnthusemLead nurturing, the act of moving a lead logically along the path of know, like and trust, takes systems thinking. Not every prospect you meet at the Chamber function is going to jump at the change to spend their money with you just because you’ve got a nice business card. Or maybe you’ve finally connected with that big fish at company X on LinkedIn, now what? You’ve got to woo them a bit, get their attention with your follow-up and, in my opinion, your stylish use of technology tools.

Recently, I started using a technology, Enthusem, that I think fits the lead nurturing bill in a very nice way.

At the most basic level Enthusem is a card sending service. You design a greeting type card or cards, input an address and the system sends your card out first class the next day.

Nothing totally new about that approach, but here are few nice differences:

  • The card is very high quality stock and printing
  • Card is delivered in see through vellum envelope – stands out and gives the impact of your message before opened – first class stamp
  • Card carries whatever personal message you wish

But, this is where it becomes a powerful lead nurturing tool:

  • Card invites reader to visit a landing page on your site
  • This landing page can carry any kind of message – ebook download or audio or video greeting
  • Once recipient visits the page, you get an email alerting you to follow-up

enthusem cardsThis type of systematic follow-up and nurturing step makes it easy for you to get a prospect’s attention and focus your follow-up in a timely manner on those most interested in moving to the next step. I might not use this tool in a bulk way, but as a personalized, hi-tech, hi-touch tool, it looks like a winner to me.

World Wide RaveI had a chance to visit with David Meerman Scott, author of The New Rules of Marketing and PR, on a recent episode of the Duct Tape Marketing podcast. The topic of our chat was his follow-up book, World Wide Rave: Creating Triggers that Get Millions of People to Spread Your Ideas and Share Your Stories.

David shares some insights into what viral marketing is and has become and why he didn’t name this book for it.

The book is peppered nicely with 37 real-life examples, mostly of small businesses you may not have heard of. Personally I think this makes the book a very practical read and brings the points he makes to life in an effective way.

Highly recommend World Wide Rave for any business trying to wrap their brains around ways to get people talking about your business in authentic and self-motivated ways.

iLinc Web and Video ConferencingThis episode of the Duct Tape Marketing Podcast is brought to you by iLinc – Web and Video Conferencing that’s easy to use, affordable and powerful enough to make your online meetings really come alive.

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istock_000008107178xsmallOne of the fastest ways to build new business is to farm strategic partner opportunities. Approaching other businesses that have your same ideal customer in mind and proposing ways to cross promote, is something every small business should be pursuing. I write about this often as I feel it has so much potential and there are so many creative ways to approach it.

There is one component of this strategy that is often overlooked, but I think offers some very interesting opportunities.

What if you went out there and looked at the other things your customers need and buy and you recruited a team of partners to give you high value samples or trial products to pair with your core offerings as a way to differentiate and sweeten the deal.

Here’s an example that I’ve seen used effectively: A graphic design firm approaches a print shop and convinces them to give 500 free business cards to each of the design firm’s logo customers. Now the design firm has something to add a little spice to their marketing message. (They can also create an affiliate relationship with the print shop for further purchases.) In this example, the print shop wins because they have very little real cost in the business card printing and, let’s face it, won’t that business get new stationary and other printed items with that new logo on it?

There are hundreds of ways to approach this and, done well, a smart marketer can greatly enhance their own core offerings, create referral relationships and add passive revenue streams.

The key is to focus on value not volume. Anyone can go out and sign up for a bunch of affiliate programs and start pumping those into the mix. Or, gather up promotional materials from other businesses to insert in the products you ship. While these approaches may offer some value, I think you can make this strategy a real winner with a little bit of creative thinking.

There are hundreds of high quality partners that would love the introduction to your customers and one of the best ways to do this is through sample products and services. Think in terms of the online model. Many online companies offer 30-60 free trials. Take this same idea out to businesses in your community and start putting together a package of products and services that turn prospect’s heads.

Some idea starters:

  • Be the electrician that gives its customers a free AC checkup and one free drain unclogged
  • Be the marketing consultant that offers a free product trademark review with an IP attorney
  • Be the accountant that gives its customers a free IT and computer network audit
  • Be the retail store that gives 10 minute massages to weary shoppers

Are you starting to get some ideas on how you might attack this? Don’t stop at one pairing, go for several ways to enhance and differentiate your products and services by adding real value from willing partners.

image: iStockphoto

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