Comments on: The Technology of Delegation http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/ Small business marketing blog Sun, 22 Nov 2009 02:06:52 -0500 http://wordpress.org/?v=abc hourly 1 By: Sweet_Home_Improvement http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-409050 Sweet_Home_Improvement Sat, 22 Aug 2009 18:22:50 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-409050 What I can say is very nice and helpful as well as informative post...really help me very much more!! <br><br>Thanks..<br>Cheers,<br><a href="http://sweethomeimprove.com" rel="nofollow">sweethomeimprove.com</a><br><a href="http://sain-web.com" rel="nofollow">sain-web.com</a> What I can say is very nice and helpful as well as informative post…really help me very much more!!

Thanks..
Cheers,
sweethomeimprove.com
sain-web.com

]]> By: Adriana B. http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407399 Adriana B. Mon, 04 May 2009 01:03:05 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407399 Marty, <br><br>Thank you for the heads up! I've been successfully using ProjectPier for a few weeks now at <a href="http://2wtx.com" rel="nofollow">2wtx.com</a>, and it is working wel for our needs (it does help that I am good with PHP and also have a great - if small - tech team that is now investigating why I don't receive comments by email when they are posted by clients - they receive all my comments but I, and admin user don't receive theirs, tsk). Marty,

Thank you for the heads up! I've been successfully using ProjectPier for a few weeks now at 2wtx.com, and it is working wel for our needs (it does help that I am good with PHP and also have a great – if small – tech team that is now investigating why I don't receive comments by email when they are posted by clients – they receive all my comments but I, and admin user don't receive theirs, tsk).

]]> By: Chad Rothschild http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407075 Chad Rothschild Tue, 14 Apr 2009 06:55:57 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407075 Great stuff here. I really believe collaboration is a key to engaging your employees. If you can get them to collaborate then you connect with them on a deeper level and then they feel you understand them and care about them. Nothing will improve your business like engaged employees. As you can probably guess, an engaged employee outperforms and increases customer service levels to nth degrees.<br><br>Keep sharing. I have a post completely dedicated to engaging your audience internally & externally. <a href="http://tinyurl.com/ccqo4n" rel="nofollow">http://tinyurl.com/ccqo4n</a><br><br>Chad Rothschild<br><a href="http://employeeandclientengagement.wordpress.com/" rel="nofollow">http://employeeandclientengagement.wordpress.com/</a> Great stuff here. I really believe collaboration is a key to engaging your employees. If you can get them to collaborate then you connect with them on a deeper level and then they feel you understand them and care about them. Nothing will improve your business like engaged employees. As you can probably guess, an engaged employee outperforms and increases customer service levels to nth degrees.

Keep sharing. I have a post completely dedicated to engaging your audience internally & externally. http://tinyurl.com/ccqo4n

Chad Rothschild
http://employeeandclientengagement.wordpress.com/

]]> By: JustinSMV http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407067 JustinSMV Mon, 13 Apr 2009 01:27:55 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407067 thanks for the suggestions of these 2 management systems. I like the idea of expanding my growth of "Virtual Assistants" as you put it ;-) thanks for the suggestions of these 2 management systems. I like the idea of expanding my growth of “Virtual Assistants” as you put it ;-)

]]> By: Marty Thornley http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407063 Marty Thornley Sat, 11 Apr 2009 08:57:06 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407063 Adriana, Just be aware, projectpier is definitely not perfect and can be a little buggy. I guess it is fairly slow as an open source project with not too many updates and not the greatest support community. But if you're okay with hacking into some php, it is pretty easy to make your own. Adriana,

Just be aware, projectpier is definitely not perfect and can be a little buggy. I guess it is fairly slow as an open source project with not too many updates and not the greatest support community. But if you’re okay with hacking into some php, it is pretty easy to make your own.

]]> By: Adriana B. http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407061 Adriana B. Fri, 10 Apr 2009 23:13:13 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407061 It pays to read the comments on this blog! Thank you, Marty, for making me aware of projectpier.org, which seems a great replacement for the external service I'm using. I find wiki intranets to be an amazing tool for collaboration and boosting productivity. In my experience as a consultant, big companies put so much obstacles for establishing a good wiki platform that most initiatives have to start almost as a "clandestine" effort. Small businesses, on the other hand, can easily deploy and start taking advantage of the wiki many useful features right away. It pays to read the comments on this blog! Thank you, Marty, for making me aware of projectpier.org, which seems a great replacement for the external service I’m using.

I find wiki intranets to be an amazing tool for collaboration and boosting productivity.

In my experience as a consultant, big companies put so much obstacles for establishing a good wiki platform that most initiatives have to start almost as a “clandestine” effort.

Small businesses, on the other hand, can easily deploy and start taking advantage of the wiki many useful features right away.

]]> By: Lloyd Silver http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407060 Lloyd Silver Fri, 10 Apr 2009 22:28:59 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407060 John, I'd appreciate you expanding on the comment about Email Center Pro: "This is far more powerful from a marketing standpoint than help desk software as it still allow us to delegate, but respond as humans to every type of request, even when some of the staff is on vacation." We've been using a help desk system for just over a year. Due to bad customer service we're considering switching to a new (but similar) system. I definitely see value in Email Center Pro and am considering it as an alternative to a traditional help desk. But there are some things a help desk does that I don't see here - online ticket submission, customer support center with ticket history, user groups so that customers in the same office can manage tickets together, etc. Why do you think Email Center Pro is better than a traditional help desk solution for marketing purposes? Thanks, Lloyd John,

I’d appreciate you expanding on the comment about Email Center Pro:

“This is far more powerful from a marketing standpoint than help desk software as it still allow us to delegate, but respond as humans to every type of request, even when some of the staff is on vacation.”

We’ve been using a help desk system for just over a year. Due to bad customer service we’re considering switching to a new (but similar) system. I definitely see value in Email Center Pro and am considering it as an alternative to a traditional help desk. But there are some things a help desk does that I don’t see here – online ticket submission, customer support center with ticket history, user groups so that customers in the same office can manage tickets together, etc.

Why do you think Email Center Pro is better than a traditional help desk solution for marketing purposes?

Thanks,

Lloyd

]]> By: Marty Thornley http://www.ducttapemarketing.com/blog/2009/04/10/the-technology-of-delegation/comment-page-1/#comment-407059 Marty Thornley Fri, 10 Apr 2009 20:55:27 +0000 http://www.ducttapemarketing.com/blog/?p=3224#comment-407059 John, had to comment on your not-todo-list idea. I need to keep track of things so they help me. But I spent SO much time finding a todo list, and tried so many it kind of made me wonder if it was really worth it or not. But I eventually found a system and since I stuck with it, it works pretty well. If you don't use some kind of task list, how do you keep track of the day to day things you need to do? I still find a scrap of paper with a quick list is the best. But it goes back to the system idea this post was originally about for me. Find a system and use it, right? Thanks for the response. - Marty John, had to comment on your not-todo-list idea. I need to keep track of things so they help me. But I spent SO much time finding a todo list, and tried so many it kind of made me wonder if it was really worth it or not. But I eventually found a system and since I stuck with it, it works pretty well.

If you don’t use some kind of task list, how do you keep track of the day to day things you need to do? I still find a scrap of paper with a quick list is the best. But it goes back to the system idea this post was originally about for me. Find a system and use it, right?

Thanks for the response. – Marty

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