Comments on: Twitter Is My Help Desk

By: no_credit_check_auto_sales

no_credit_check_auto_sales — Wed, 07 Oct 2009 07:31:05 +0000

I have not much time, but I've got many useful things here, love it!

By: Computer Support

Computer Support — Mon, 07 Sep 2009 15:08:57 +0000

Best Buy employees can use their company and Twitter ID to register for the service….

By: barrydalton

barrydalton — Mon, 24 Aug 2009 21:35:23 +0000

“These days I turn to twitter first to engage support for most of the tools I use.” I'd be interested to hear stats on percentage by industry that turn to Twitter first. Tech savvy, for sure. Other verticals, I wonder. Recent survey showed 69% of general public knew what Twitter is. In advising my clients, the biggest question they are grappling with is when to engage vs listen/monitor. From a support perspective, my advise is whenever there is a concrete request for information and you can answer the question, dive in and add value. Thats the easy scenario. Others from customer service perspective are not so clear cut. Any thoughts?

By: RomanStanek (Roman Stanek)

RomanStanek (Roman Stanek) — Sat, 02 May 2009 07:34:09 +0000

RT @JanetJoz: Considering exploring twitter for support? RT @kopuru: Using twitter for customer service http://tinyurl.com/cjjd6g

By: taita80 (Pushan Banerjee)

taita80 (Pushan Banerjee) — Wed, 22 Apr 2009 14:59:56 +0000

Twitter as your Help Desk http://tinyurl.com/cjjd6g

By: jorgeblanco

jorgeblanco — Sun, 19 Apr 2009 12:56:20 +0000

That's an iteresting twitter use. I can definitely see it working for me. Privacy issues might make it hard for some companies though. Maybe a twitter+ticket system mashup is in order…

By: cecilledesma (Cecil Ledesma)

cecilledesma (Cecil Ledesma) — Sat, 18 Apr 2009 20:17:19 +0000

Using twitter for customer service | Small Business Marketing Blog from Duct Tape Marketing – http://tinyurl.com/cjjd6g

By: thatdamnredhead

thatdamnredhead — Fri, 17 Apr 2009 22:54:47 +0000

I occasionally use it purposely for customer service, and sometimes I purposely mention certain brand names just to see if they're listening and take note. Usually it's positive stuff, like the other days I tweeted about how awesome the service was at Murray's Discount Auto Parts and today I talked about the new Dodge Challenger being sexy, but I've yet to receive response from either. Yesterday I got quick help from the folks at Ning, though, and pointed it out to my followers.

I actually use all my followers for crowdsourcing of reviews/opinions more than anything, that's one of my favorite things about Twitter. Last night I was shopping for an external hard drive and asked people for suggestions, and that was super helpful. Most everybody recommended Western Digital and loved that brand, and so that's what I bought.

~ @damnredhead