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  • Is Mass Personalization Possible?

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    personal URLsOne of the most effective ways to increase the effectiveness of advertising is through personal touches. The goal being that the recipient feels there was some care that went into the mailing and maybe they were the only one who got it. Now, if you need to reach out to your 1000 hottest prospects this is a little tough to pull off.

    But, technology can help you add personal flourishes that can help make a mailing standout, increase response, and then go to work personally nurturing a lead to help move them along.

    I’m not just talking about merge fields – hi [first name] – either.

    A technology called personalized URLs (purl) been around for some time now, but is really getting to the point where even the smallest business can use it very effectively.

    Imagine a prospect, Bob, being enticed to visit a web page from a pay per click, magazine or direct mail ad. Once there he is offered a free report that teaches him the best way to save thousands or dollars doing something he is getting ready to do. 3 days later he automatically receives a postcard with another compelling offer to attend a free seminar. But, this postcard doesn’t just send him to a generic webpage, it tells him about the webpage that’s been created just for him. In fact, the url is bob.ourwebsite.com and when Bob visits the page he is greeted with a welcome Bob message from the CEO of the company that personally invites him to the webinar. In addition, he immediately receives, via email, another special message from the CEO alerting him to the fact that if he wants to invite a guest to the seminar he’ll get $100 of anything he decides to purchase from your company. And, Betty, the crack salesperson for that territory, is already dialing the phone to ask Bob where he would like his pre-seminar materials sent. (She was alerted the moment Bob visited his personal web page)

    The example above might be a little over the top, but I think it gives a little glimpse into some of what’s possible using this newer breed of mass personalization through data-driven advertising, personalized URLs, landing pages, lead tracking and autoresponders. Much of what I’ve described is not that new, but it’s never been more affordable and available to the small business as it is now.

    Some service leaders in this field.

    • SendPepper – I have to admit that this is the one I’m most familiar with because it’s the one I use. Very affordable. You can create forms, landing pages and personalized URLs with Habañero account and visitors can sign-up for something and receive automated email and automated postcard mail several days later.
    • EasyPurl – Design and customize landing pages on the fly
    • MindFire – Personalize your responders initial online visit with variable data and images.

    There is tremendous proof that the use of personalized URLs increases response rates, silly as it may be it’s hard for people to ignore that URL with their name in it, but I also find that the tracking system this employs allows you to focus on the hottest leads and get to them while they are most receptive.

    Image credit: jemsweb

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    Posted by: John Jantsch on May 06, 09 | 7:07 am
    Category: Lead Generation, Web Marketing | Tags: , , , , ,

    Comments
    • At a former role, we implemented a PURL and saw high response rates. I've also responded to a PURL campaign - despite knowing full well what they were doing.

      That said, I think people will tire of it at some point. I expect a marketing pitch to use merge fields and start with 'Hi [my name]', but it's ticket-to-entry at this point. I notice the laziness of a 'Dear Valued Customer' mailer but a campaign using merge fields doesn't stand out since almost of them do. Will we see similar declining response on PURL campaigns over time?
    • Yes, I am sure you will see a decline in all marketing as the public gets trained and develops a blind spot to the marketing, which is why you have to always be one step ahead of the masses. Which is what this does.
    • I can't thank you enough for this excellent post! It really opened my eyes to what a combination of inexpensive, easy-to-use technologies can do for any company! Truly a great bit of information. PURL is the next level of 'Hello, Bob!'!
    • Thanks for the mention John.

      To Russ.. you may be right that the bump in response rates you get from using PURLs could decline over time. But that's just one of the benefits of using them.

      Another biggie is that every visitor that hits their PURL is tracked. Now you know WHO visited your site... even if they don't fill out a form while they're there. These are people who were at the mailbox, found your card, ARE INTERESTED, dragged it over to their computer, and hand-typed in a long web address.

      They've raised their hands. They should be followed up with in a much more thorough way than the non-responders. With the right system, that can be done automatically.

      Another benefit is that because you can track exactly who's coming, you can easily run a split-test of your postcard design and copy to see what's pulling a higher response.

      This is critically important when you're spending money on print and postage. We get to see tests run every day, and I'm here to tell you: 100% increases in response rates - just from little tweaks to the copy or offer - are COMMON.

      That is, you can easily double your response rates (and thus the ROI) of your campaigns with some simple testing. We've seen even big, sophisticated mailers quintuple their response.

      But if you're not testing, you'll never know.

      Can you test without PURLs and an automated system? Of course.. but it's a royal pain. And you'd better be a pretty heavy mailer.

      Last benefit: you can customize the landing page based on the visitor. Well beyond 'Dear Bob'. I won't get into it here, but it DOES make a difference. (So does 'Dear Bob' by the way... that's why everyone now does it.)

      Thanks again for the mention.

      Landon Ray
      CEO
      SendPepper.com
    • Good post because you cited some resources I will have to check out. The process may have something to offer when trying to track the elusive direct mail buyer online!

      However, as a surfer of the web one of the things I like is the sense of anonymity. So, I would agree with other posts that the technique has limited appeal.

      Plus, its gotta cost... Maybe ok for b2b but consumer?
    • We've created a brand new pURL service specifically for direct marketers. We'd love to set up a free demo at http://www.CompletePurl.com
    • It needs to be targeted and permission/ opt in based. Spam is spam. You dont want to be invisible but we know interuption is worse.

      I agree just like direct mail, PURL's will over time have the same feel.

      I do believe if you use the right foundation to it. A value only based vs selling based model would work better. Educational. If it feels like a sales pitch it might as well of been printed.

      Thanks for sharing.
    • Unbelievable, wow, that is awesome. Sendpepper that is. Combining auto-responders with direct mail. I can't wait to get it implemented.

      Thanks
      Scott
    • Unfortunately I must be a 'hard to crack' customer. I personally detest the 'Hi Kris' greeting - as if the message is coming from someone I personally know. It reminds me of the waiters of the 80s who used to get in my face with "Hi, I'm Bob and I'm your waiter for the evening" - I don't want to know the waiter that much; or the marketer for that matter. I'm sure I'm not a typical customer - many probably want that one-to-one messaging.

      I do find the technology amazing and it's growing and changing dynamically and quickly. Thanks for the post!
    • yscan
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    • Anthony CAsimano
      PURLS
      (Personalized URLs)

      The Personalized URL (PURL) is a very powerful Direct Marketing tool. Used in conjunction with Variable Printing Data, PURLs can help you surpass your most ambitious marketing goals. A PURL is really just a simple, personalized website. By adding a PURL (such as CustomerName.GrowYourBiz.com) to a Direct Mail piece, you can create an incomparable cross marketing campaign. As noted by the Direct Marketing Association (DMA), a PURL can:
      ï‚§ Increase response rates by as much as 400%
      ï‚§ Reduce cost per lead by 50%
      ï‚§ Secure invaluable information about each customer
      ï‚§ Convert prospects into loyal customers
      ï‚§ Enhance your Customer Relationship Management (CRM)
      ï‚§ Equip your sales force with highly qualified leads
      ï‚§ Track and measure campaign responses in real-time

      Additionally, recent industry studies reveal that nearly half of direct mail recipients prefer to respond online. In fact, one quarter of recipients will only respond on line. Metro Data & Mailing can help you capture these valuable leads by creating a PURL to reinforce every direct mail piece created through our Variable Data Printing.

      Considering their widespread reach, PURLs are certainly one of the most cost effective means to increase response rates. In fact, they can easily fit into virtually any marketing budget at just a few cents apiece. Metro Data & Mailing can help you create hundreds or thousands of customized PURLs in record time utilizing your customer database or mailing list.

      PURLs will also help propel your marketing efforts to the next level. You can secure information not available through conventional campaigns with a single, general web site link. And you can use this information to determine the effectiveness of your marketing, learn more about your customers, provide your sales force with hot leads and grow your business.
      Two Great Resources for PURL’s are:
      www.metrodm.net
      www.pennyapurl.net
      These systems are far more sophisticated than other software out there, fully customizable, and far less expensive as they are the creators, not distributors.
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