Comments on: Tracking Your Customer’s Social Media Activity

By: max191

max191 — Sun, 04 Oct 2009 07:25:07 +0000

Thanks for the great post. It reminds me that I have to bring more structure in to my blogging. Your blog is very interesting. Please let me know how to go for your rss blog.
regards
charcoal grill

By: Justin

Justin — Sun, 19 Jul 2009 03:48:54 +0000

Nic epost John. I still enjoy the use of RSS feeders and their usefulness.

By: Kris Bovay

Kris Bovay — Fri, 17 Jul 2009 19:53:33 +0000

Great post. I'd also add that to not only track customers, but also your competitors and suppliers!

By: AmberNaslund

AmberNaslund — Thu, 16 Jul 2009 15:37:10 +0000

John,

Love this discussion; it's a key issue for us as we dive deeper into the world of social CRM. And while it's super important to be tracking how your customers are interacting with YOUR brand, it's every bit as insightful to see how they're reacting to trends in your industry, what your competitors are doing,and how they're participating on the social web outside your brand. It all goes into the big pile of customer insight that makes us communicators better at our jobs.

Thanks for this discussion, and for some great suggestions for your readers. RSS is a powerful thing indeed!

Cheers,
Amber Naslund
Director of Community, Radian6
@ambercadabra

By: KJ Rodgers

KJ Rodgers — Wed, 15 Jul 2009 15:46:23 +0000

I like the possibilities of tracking competitors as well as possible customers.

By: John McTigue

John McTigue — Wed, 15 Jul 2009 15:14:47 +0000

Of course there are relatively expensive tools like Radian6 that do this, but they are more for medium-large companies with money to spend on social media marketing.

By: Socialicious_Sadie

Socialicious_Sadie — Wed, 15 Jul 2009 12:46:56 +0000

I like that you can create your own RSS dashboard. I like to keep things tidy and this is a good way to monitor my customers in one place. Great post.

By: thevideophone (Steve Mason)

thevideophone (Steve Mason) — Wed, 15 Jul 2009 12:05:30 +0000

Tracking Your Customer’s Social Media Activity | Small Business … http://tinyurl.com/lkavvo