Comments on: Is the Customer Always Right? http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/ Small business marketing blog Thu, 21 Apr 2011 08:39:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: RedHotFranchises http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-410859 RedHotFranchises Mon, 03 Aug 2009 15:32:10 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-410859 The old saying "The Customer Is Always Right" is not always right, but the tuned up saying "The Right Customer is Always Right" definitely makes clear sense, and should be known worldwide. Gratz John! My Hats off to you. The old saying “The Customer Is Always Right” is not always right, but the tuned up saying “The Right Customer is Always Right” definitely makes clear sense, and should be known worldwide. Gratz John! My Hats off to you.

]]> By: RedHotFranchises http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408614 RedHotFranchises Mon, 03 Aug 2009 11:32:10 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408614 The old saying "The Customer Is Always Right" is not always right, but the tuned up saying "The Right Customer is Always Right" definitely makes clear sense, and should be known worldwide. Gratz John! My Hats off to you. The old saying “The Customer Is Always Right” is not always right, but the tuned up saying “The Right Customer is Always Right” definitely makes clear sense, and should be known worldwide. Gratz John! My Hats off to you.

]]> By: Justin http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408528 Justin Mon, 27 Jul 2009 18:20:52 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408528 As a small business, the goal is to create an experience so that the only "Customer is Always Right" comment is when they are raving about you and your services to others. As a small business, the goal is to create an experience so that the only “Customer is Always Right” comment is when they are raving about you and your services to others.

]]> By: davidhurley http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408510 davidhurley Sun, 26 Jul 2009 07:26:09 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408510 I guess a good place to start is to qualify your prospects so that you get the customers you are looking for.<br><br>If you are offering advice or mentoring services, then much of that must be based on showing the customer what he or she is doing wrong as a basis for getting things right from then on.<br><br>So "the customer is always right" should definitely be qualified, as should the customer. I guess a good place to start is to qualify your prospects so that you get the customers you are looking for.

If you are offering advice or mentoring services, then much of that must be based on showing the customer what he or she is doing wrong as a basis for getting things right from then on.

So “the customer is always right” should definitely be qualified, as should the customer.

]]> By: Kris Bovay http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408504 Kris Bovay Fri, 24 Jul 2009 21:35:47 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408504 To Roland - I hope you're recommending your competition when you get to that stage! Great discussion on this topic. I believe that you have to go into the customer/supplier relationship looking for a partnership - in a partnership sometimes you're right, sometimes you're wrong. Provide the best service you are capable of, believe in your service, and believe in the relationship: then make the customer believe. To Roland – I hope you're recommending your competition when you get to that stage! Great discussion on this topic. I believe that you have to go into the customer/supplier relationship looking for a partnership – in a partnership sometimes you're right, sometimes you're wrong. Provide the best service you are capable of, believe in your service, and believe in the relationship: then make the customer believe.

]]> By: Jerry http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408500 Jerry Fri, 24 Jul 2009 18:40:17 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408500 I have to agree with much of what Brett said. I was a Retail Store Manager for many years and you try to make all situations that the customer will be satisfied. However, there are a few people that should not be allowed to shop especially if they make threats to employees ( Few Customers out of millions).<br><br>Also, if you are skilled and have a few customers constantly returning stuff defective, you can convinced them to shop at your competition and increase his loss. I have to agree with much of what Brett said. I was a Retail Store Manager for many years and you try to make all situations that the customer will be satisfied. However, there are a few people that should not be allowed to shop especially if they make threats to employees ( Few Customers out of millions).

Also, if you are skilled and have a few customers constantly returning stuff defective, you can convinced them to shop at your competition and increase his loss.

]]> By: Everything Counts http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408465 Everything Counts Thu, 23 Jul 2009 13:26:18 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408465 Very thought provoking. I really appreciate and agree with your view points. Thanks for sharing. Very thought provoking. I really appreciate and agree with your view points. Thanks for sharing.

]]> By: Roland Hesz http://www.ducttapemarketing.com/blog/2009/07/21/is-the-customer-always-right/#comment-408463 Roland Hesz Thu, 23 Jul 2009 10:09:44 +0000 http://www.ducttapemarketing.com/blog/?p=3841#comment-408463 So true. I have met customers who live by "the customer is always right" idea, and demand outrageous things and when you say that's not right - No, Sir, you can NOT build the complete CRM system from scratch in 3 days - they state that the customer is always right and you better do it.<br><br>That's the moment when I am prompted to say: I'm incredibly sorry Sir that we are not the company you were looking for. May I recommend you someone else?<br><br>And now I am getting close to actually do it. So true. I have met customers who live by “the customer is always right” idea, and demand outrageous things and when you say that's not right – No, Sir, you can NOT build the complete CRM system from scratch in 3 days – they state that the customer is always right and you better do it.

That's the moment when I am prompted to say: I'm incredibly sorry Sir that we are not the company you were looking for. May I recommend you someone else?

And now I am getting close to actually do it.

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