Archive for March 2010

UPDATE: This offer is closed, we gave away all the books – thanks partiers

Want to help me celebrate my 50th birthday?

As you may know, I have a new book coming out in May. The title of my new book is The Referral Engine – Teaching Your Business To Market Itself and it’s officially on pre-sale today.

Referral Engine BookI wrote this book because the power of advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business
today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company.

As a Duct Tape Marketing reader and follower I want to let you in on my special 50th birthday celebration. (I know that’s pretty lame, but I thought why not, you only turn 50 once.)

Here’s the deal.

The first 250 people that pre-order a copy of my new book will get a second copy, perhaps to refer to a friend, free. And, you’ll get that copy about two weeks before anyone else can buy it.

So, you give me a gift by purchasing a book and I give you a gift in return. Let’s call it a party!

All you have to do to join the party is:

a) Visit The Referral Engine web site at http://referralenginebook.com and choose your favorite online retailer and pre-order the book. (free book can only be shipped to US addresses and does not include Kindle orders.) You can buy your book directly from one of the following retailers – Barnes & Noble, Amazon, 800-CEO-READ or Indie Bound

b) Send a copy of your receipt to – ReferralEngineBook@gmail.com

c) Once you do you will receive a URL to fill in the shipping details for your free book (Should arrive around April 30th or so)

d) Feel free to spread the word to friends, colleagues, Facebook fans and Twitter followers

The early reviews for the book are very positive (I have a free chapter on the site if you would like to review before pre-ordering) and I think this topic is timeless and very important for marketers and birthday partiers alike!

“Who knew that there’s a science to referrals? Not I–but now that I know, I want you to benefit from John’s expertise. In a sense, a cover blurb is the ultimate referral, and I’m here to blurb this book because it will help you succeed in business.”

Guy Kawasaki

co-founder Alltop

Thanks for all of your past and future support

Effective strategy, be it marketing related or otherwise, is what really sets one company apart from another. I’m not really saying that every successful company plans and implements better strategy, in some cases strategy just happens because a market and a product find each other and grow organically.

spiral strategyHowever, small businesses that understand the power of an overarching marketing strategy, filtered and infused in every tactical process, will usually enjoy greater success.

The problem with strategy however, is that most people don’t really know what it is or, if they do, hobble its effectiveness by viewing its creation as something of a linear event – hold a planning retreat, decide on everything in a vacuum, report back next year.

I don’t think strategy works well like that. Strategy planning is an essential first step, but at best it’s guesswork. You’re obligated to do it to get the ball rolling, but not as some sort of final destination to act rigidly against. The value of a marketing plan and strategy comes into focus through the process of planning coupled with real world analysis and a willingness to shift your thinking as you go.

Strategy is more circular than most people view it. In fact, the upward spiral might actually be the best metaphor.

In my experience there are about seven steps in the ongoing planning and execution of a marketing strategy. When effectively viewed as a tool, these steps are never done, they are just waiting around for the next cycle. These cycles happen for one reason primarily – the market tells you the answer.

That answer can come in the form of growth, an opportunity to seize, or even an economic downturn. Either way, the circular motion needs to stay in tact.

I believe business owners need to continuously monitor these seven elements of the marketing strategy circle.

Who – Are you attracting the ideal customer and can you more narrowly define who that is?

What – Do you have a clear core point of differentiation? What is it and how are you communicating it?

The Plan – What action steps do you need to take today and tomorrow to bring your marketing strategy to life? What goals have your set for success of the strategy?

Execute – Are you executing against the plan?

Measure – What indicators need to be tracked and captured to allow you to determine your success?

Analyze – How will you analyze the data you collect to determine if you are on course, need to make alterations or even move towards a new opportunity?

Shift – How will you change course? How will you start the cycle over again?

Holding the guess, test, and realign state of mind when it comes to marketing strategy is the one of the surest ways to successfully tap the power of effective growth by way of planning.

Image credit: ZeroOne

I have a weekend routine where I share a handful of favorite things I tripped upon online this week. I usually post about three and don’t go into much detail, but suggest you check them out. The image featured in the post is a favorite creative commons image on Flickr.


Image credit:

Good stuff I found this week:

Firefox Personas – A new way to add branding and personality to the Firefox browser. You can pick one or create your own.

Prezi – A very cool and totally new way to create and present ideas online. Your entire presentation goes on one large canvas so you can flip around, add ideas and relationships on the fly, and zoom in on detailed parts of any idea.

Clickdensity – Heat map and web site usibility toolkit

It seems like the only limitation to ways to use Twitter is the imagination. Almost every time I speak to a group of Twitter uses I hear about another innovative way that someone is putting it to use.

This week’s winner is Luis Perezcano, owner of Texas Ribs Restaurants in Mexico. Luis sent me a note telling me that after taking my Social Media Pro course he set up a listening station as instructed and one of the first tweets he picked up was from a young man tweeting about not paying his bill after eating at Texas Ribs.

Luis tells me that not only did he get the money it gave him an idea. Now he uses Twitter and Facebook to promote the idea of paying your bill and turning people in who don’t using the hashtag – #pagatucuenta (payyourbill in Spanish)

What out of the box ideas have you seen used or used yourself when it comes to Twitter?

eBay and Hearst, the magazine publisher, have teamed up to create a the 30 Days of Green Challenge to coincide with Earth Day 2010.

ebay green teamThe Challenge asks participants to consider a variety of ways to act in ways that are friendlier to the environment. The associated web site offers tips and advice as well an opportunity to win $10,000 and a host of other prizes throughout the campaign.

Disclosure: I am a presenter for the eBay: On Location series and witnessed first hand some of eBay’s commitment to environmentally friendly practices first hand.

Marketing podcast with Andrew Mason (Click to play or right click and “Save As” to download – Subscribe now via iTunes

This week’s guest on the Duct Tape Marketing Podcast is Groupon founder Andrew Mason. Groupon is a very unique service that allows individuals to collectively buy discounted, local products and services as long an enough people do it.

The way it works is that people sign up in their community to receive daily updates offering them the ability to buy a deeply discounted local product or service. The hyper-local deal of the day offering points the spotlight on businesses like a city guide with the trick of getting people to go out and experience their community.

Groupon has experienced tremendous success for several reasons. One local business only, enough people have to buy or get their friends to sign-up, and they have to pay for the coupon. So the business may get several hundred new paying customers to try their business. We all know that if you get someone in the door, there’s a great chance they turn into long term buyers. The fact that people pay money to try your business makes them a better prospect because them use the Groupon and then buy a nice bottle of wine.

In just 15 months over 3 million people have signed on, 180 employees now work at Groupon and millions of dollars are being saved and generated in the current list of 30 cities now served (project 80 by end of 2010.) Groupon takes a small piece of each Groupon sold and sends the business owner a check for the entire purchase.

Mason attributes tremendous word or mouth driven by the act of saving, viral social content, such as dining out, and the natural incentive to share so the deals tip.

Businesses are researched to insure faithful participation. Business owners can sign-up or simply learn more at Groupon Works.

This article originally appeared on American Express OPEN Forum and is one of the most retweeted articles I’ve ever written so I thought I would share it with you here.

7 Insanely Useful Ways to Search Twitter for Marketing

As a marketing tool Twitter gets much more interesting and useful when you can filter out 99% of the junk that doesn’t apply to your objectives and focus on the stuff that matters.

The basic search.twitter.com functionality is fine for searching things that are being said about your search terms. The advanced search function offers more ways to slice and dice the stream, but still leaves some room for improvement as it only searches what’s being said and where. From a marketing standpoint who is saying it might be more useful.

Now that the search engines are all pretty geeked up over real time search you can create some very powerful searches and alerts combining Google and Twitter.

1) Target by occupation

Let’s say you have a business that sells an awesome service to attorneys. A simple search on Twitter will turn up thousands of mentions of the word attorney, but many of them will be from people talking about this or that attorney or the need to hire or not hire one. That’s probably not very helpful for your purposes.

However, if you cruise over to Google and use a handful of operators from the Google shortcut library (more on that here) you can create a search that plows through Twitter and gives you a list of all the users that have the word “attorney” in their title (username and/or real name) – Click on this search phrase and see what happens – intitle:”attorney * on twitter” site:twitter.com – what you’ll find is a handy list of attorneys of one sort or another on Twitter.

Without getting too technical, this search basically asks Google to look in the title attribute of profile pages on Twitter – obviously you can use any word to replicate this. The * tells Google to find the words “attorney on Twitter” without regard to order or other words – “on Twitter” appears in the title of every profile page so we need that term to make sure we search profile pages only.

2) Target by bio

In some cases searching through the optional biographical information can be more helpful than the username or real name fields. Maybe you’re looking for a very specific term or some of the folks you are targeting only reference their profession in their bio.

Google search to the rescue here again. This time add the intext attribute, the word bio and our key phrase to search bios – So a search for web designers would look like this – intext:”bio * web designer” site:twitter.com. When you look at this list you might notice that none of the people on the list would have been found by searching in their title, as in the first tip, for web designer. Try it both ways to test for best results.

3) Target by location

Location search by itself is simple using the Twitter advanced search tool – if you want a list of people in Austin you would use this in Twitter – near:”Austin, TX” within:25mi and Twitter would use the location field to show you Austin Tweeters.

But . . . let’s say you wanted to target salons in Austin or maybe the whole of Texas – it’s back to Google to mix and match – (intitle:”salon * on twitter” OR intext:”bio * salon”) intext:”location * TX” site:twitter.com – we search the title, bio and location to get a very targeted list of Salons in Texas on Twitter. Note the OR function for multiple queries.

4) New sign ups

Another handy thing about using any of the searches above is that you can also use the exact operators to create Google Alerts. By going to Google and putting in your search string as described above you’ll get everything they have now, but by setting up an alert you’ll get an email or RSS alert when a new attorney (or whatever you’re targeting) joins Twitter – I can think of some powerful ways to reach out to that new person just trying to find some new friends!

5) Keep up on your industry

Some of the best information shared on Twitter comes in the form of shared links. In other words people tweet out good stuff they find and point people to it using a link. I love to use a filtered Twitter search to further wade through research on entire industries, but reduce the noise by only following tweets that have links in them and eliminating retweets that are essentially duplicates – “small business” OR entrepreneur OR “start up” filter:links – this gets that job done and produces an RSS feed if I want to send it to Google Reader. Don’t forget the “quotation marks” around two or more word phrases or you will get every mention of small and business.

6) Competitive eavesdropping

Lots of people set up basic searches to listen to what their competitors are saying and what others are saying about the competition. I would suggest you take it one step further and create and follow a search that also includes what the conversation they are having with the folks they communicate with – not just what people are saying about them, but to them and vice versa – from:comcastcares OR to:comcastcares.

7) Trending photos

Photos have become very big on Twitter and the real time nature of the tool means photos show up there before they show up most anywhere. If you want to find an image related to a hot trend, or anything for that matter, simply put the search phase you have in mind follow by one of the more well known Twitter image uploading services such as TwitPic and you’ll get nothing but images. So, your search on Twitter might be – olympics twitpic OR ow.ly (You can add more photosharing sites to expand the search).

There, Twitter just go way more interesting didn’t it?

I have a weekend routine where I share a handful of favorite things I tripped upon online this week. I usually post about three and don’t go into much detail, but suggest you check them out.


Wordle Image of yesterday’s blog post on PR – Click to enlarge

Cool stuff I found this week:

Slide Rocket – Online presentation tool that allows you to create, manage, share and measure interaction. Lots of social media features built in as well.

Wordle – Wordle is a toy for generating “word clouds” from text that you provide. The clouds give greater prominence to words that appear more frequently in the source text. You can simply paste a blog post URL into Wordle and produce the cloud.

Prova.fm – Crowdsourced advertising design. This service allows you to create design competitions for your next print, radio or video ad.