Archive for April 2010

This article originally appeared on AMEX OPENForum

eeEverybody needs a little help from their friends. Businesses large and small can benefit greatly from the partnering mindset, particularly hyper local businesses.

The partnering mindset is simply a business point of view that suggests a great deal of the organization’s marketing mix will involve seeking out and activating business partners with the same ideal client target.

Understand that this thinking in full form takes in a bigger view than simply referring business to each other.

A total local partner mindset is an approach that starts with your product and service offerings and carries through to both making and give referrals as a total team effort.

There are a number of components involved in the creation of an effective program.

Recruit and introduce – the first step is to recruit your team and introduce them to your program and business. One of the best ways to identify good teammates is to ask your current customers to name other businesses they like to buy from. You don’t want just anyone as a partner, these need to be people you can also confidently refer business to.

Next, send them a letter outlining your plans and inviting them to tell you the best way to introduce their business to your customers – that usually gets their attention.

Create content opportunities – Invite your partners to contribute to your newsletter, act as a guest on your podcast or blog. Giving your partners exposure by way of content gets them exposure and you content. Consider taking this up a notch and create a group blog optimized for all of the partners.

Conduct video interviews – Set a meeting with your partners and use the opportunity to record an introduction video so you can have content to run on your website letting the world know about your partners. This will show you mean business.

Acquire special offers – Get your partners to contribute a product or service that you can use as a way to enhance your offering. Free business cards for every logo purchased or free flowers when you make a reservation for dinner, free tickets to give away in y our marketing, or free HVAC check-up when you get some plumbing work. This is a great way to promote your partners while adding real appeal to what your marketing. Make sure you create real perceived value here.

Make referrals – Make it a habit to consciously go out of your way to refer business to your partners. Don’t wait for people to ask, do it as part of your Monday routine. This is how you become someone that lots of great providers want to partner with, but you also increase your value to your customers by consistently helping get what they need in every aspect of their life.

Rate and review – If at all possible become of a customer of every one of your partners. This will make you a much more authentic referral sources (as a user) and allow you to test and filter the truly great experiences. Follow-up on this by actively writing reviews and ratings on Yelp and other online sites.

Create events – Figure out how to bring your partners together to network and create deeper engagement. Let each partner have a day where they educate everyone in the network. Create workshops and offer to conduct them for your partner’s customers. Develop a day devoted to topics that your partners can present useful information on and have everyone promote the event.

With just a little bit of creativity any organization can tap the awesome power of a partner network as a substantial lead and customer generator.

Image credit: Merelymel13

posterousBy now you’ve likely heard of the online content publishing tool posterous. If not, it’s billed as the dead simple place to post anything – just email us.

Anyone can set up a posterous site and add just about any form of content by simply sending an email to your account. If you want to create a blog, you can get started in about 2 minutes. Families and groups can create a site and start adding all manner of information and pictures without any technical know how at all. You can make your posterous site private if you like, get fancy with professional looking themes and create custom domains. The tool can easily act, as it does for growing numbers, (Here’s Steve Rubel’s Stream built entirely on posterous) as an online business hub.

The feature that I don’t think gets enough attention though is the tool’s ability to easily auto post content of all sorts to many of the social networking platforms you may use as part of your online presence. Note: I’m not suggesting you spray every bit of content automatically to every piece of online real estate. I am suggesting you look at posterous as your dispatch center for placing content from one source.

Here’s how you can do this.

Posterous allows you to tell it where you want your content posted when you send your email. If you’ve enabled your social media sites such as Flickr, Facebook and Twitter (there are more than 30), you can publish to posterous and tell it to send the video to Facebook as well. Or you can add a picture and have it automatically added to Flickr and Facebook.

autopost

To publish content to posterous you send an email to posterous@posterous.com. To add services you just add to the email as such – flickr+facebook+posterous@posterous.com. Or you can simply send it to one service by sending the content to twitter@posterous.com.

Of course there’s a posterous iPhone app that posts picture and videos directly from the camera as well – PicPosterous

For many people, particularly those that rely on email as their primary communication and storage tool, this is a great way to create and curate content.

Marketing podcast with Liz Strauss (Click to play or right click and “Save As” to download – Subscribe now via iTunes

Liz StraussMy guest for this week’s episode of the Duct Tape Marketing podcast is Liz Strauss, CEO and founder of SOBCon and author of the popular Successful-Blog.com. We talk about social media, of course, the upcoming SOBCon Conference in Chicago (April 30), and the blending of online and offline worlds – my current favorite topic.

SOBCon is the think tank of the social web, where the best minds in the Internet space gather to present models, discuss insights, and determine best practices.

I’ve not participated in a SOBCon Conference and my schedule didn’t allow it this year either, but the buzz I hear from the many who have is that it is the coolest thing they do each year.

Video podcaster Steve Cunningham produced a very cool video preview of my new book, The Referral Engine, set for a May 13th launch. Steve is putting together a service called ReadItFor.me that summarizes popular books. As part of the review, Steve is giving away five copies for readers that comment on the post or connect via Facebook – so get over there and do it!

dartboardMarketer extraordinaire Lee Odden sent me an email the other day asking my opinion on the question – Does social strategy need to come before tactics? It was an appeal that went out to any number of folks that write about this kind of stuff.

I pondered the question for a moment and found myself thinking – well, really this is a trick question, but then I put it aside.

Lee’s impressive roster of responses and very tweetable post – Social Media Strategy Before Tactics is a very worthwhile read.

Because I didn’t get around to responding I get the benefit of reading what most of the responses contained before crafting my own, but I certainly found myself compelled to write this after a read of the post. (In fact, the rest of this post won’t make much sense without checking our Lee’s post first.)

As I guessed would be the case, all but a few of the many responses said about the same thing – strategy must come first, it’s like a destination without a map, building a house with no blueprint, wandering in the dark without a light, blah, blah, blah.

Of course you should have a strategy before you employ any tactic, I don’t care what the subject social media or horseshoes, but this same warmed over line being put there by every marketer charged with taking up the social banner isn’t helping anyone.

Before you start to assume I’m taking pot shots out of context let me say two things – I’m as guilty as anyone of falling into this trap, I know most of the people in the post and know they are very smart folks who have tons to add to the total body of this work. All I’m saying is that if we keep telling people they need strategy, but can’t tell them how to get one, we may do more harm than good.

See, here’s what I’ve discovered over the years of working with small business. Most strategy is guessing and while you need to start there, your strategy isn’t worth much until you get out there and throw some tactics at it, listen to the real world and and then change your strategy to meet reality. If you sit around trying to create reality in your garage you’ll never be right.

There is no real linear approach to this stuff except in blog posts and keynote presentation. In my experience there is no way to create a social media strategy that’s more than a guess without tactical experimentation – so, I say get out there and do something.

Don’t let strategy, or your lack of a clear one today, stop you from biting off some tactic to throw into the stew. Strategy, the kind that disrupts entire industries, changes brands and informs cultures, is messy, messy stuff to create.

Image credit: timlewisnm

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr.

Patagonia
Image credit: k1llYRid0ls

Good stuff I found this week:

Keynote for iPad: Best practices for creating a presentation on a Mac for use on an iPad. Keynote pros will quickly learn that there are a few things you need to do a bit differently when designing a presentation for the iPad.

Facebook Open Graph: The Definitive Guide For Publishers, Users and Competitors. So, what does it all mean – anybody’s guess for now.

Facebook Connect WordPress Plugin – Adds the new Open Graph Social Plugins (New!), like, activity and recommendations

Note: There have been some updates since I published this post so I give more current and specific information in this post: Adding the Facebook Like Button Revisited

Some pretty big changes are brewing over at Facebook and I’m working on a full coverage type of piece, but for today I wanted to jump in and cover one little change that makes some sense for you to consider right now.

Mark Zuckerberg FacebookFacebook has changed the idea of becoming a fan to something a little less committed – Like. Now you can like or recommend a fan page to your friends. The net effect is the same as your choice to like something is noted on your wall.

The big change is that Facebook wants you to start sharing your likes from anywhere on the web. Look for web publishers to start installing the FB like button on web sites, blog posts and in reference to individual items and products.

The video below gives an overview of the Like button installation process. You can use the FB tool easily get started or, if you know a little HTML and FBML you can do a fair amount of integration.

I’ve installed both the Like Box (over in the right sidebar) and the Like Button (in each post)

The code that is generated from the FB like tool gives you some flexibility but will only link to the page you give it. If you want to add a button as I have in each post you need to edit the code URL to include the WordPress < ?php the_permalink() ?> code for each individual post.

You can control some of what’s shown on a person’s wall when they click the like button by adding meta data to your page headers. Facebook is using the emerging Open Graph protocol to help this along.

The image below is another implementation of the Like button related to a specific product. In this case the format include pictures and details about who likes the product.

Update: To add the Like button to every post on a WordPress blog, as I’ve done here, open up your index.php and single.php files in the editor and add the code below to install the button. Add it above or below your post content depending on your preference.


This is the code you get from the Facebook Like button tool with the WP permalink added.

Image credit: Mark Zuckerberg – World Economic Forum

The Duct Tape Marketing System is the essence of Duct Tape Marketing in 14 workbooks and 4 audio CDs and is the primary tool the Duct Tape Marketing Coaches use when helping a small business create and implement a marketing plan. (Along with our Marketing Plan Pro software.)

As our network of coaches expands we have chosen to offer the Duct Tape Marketing System workbooks in Spanish as well as English.

Duct Tape Marketing SystemAl presentar el Duct Tape Sistema de Marketing – Un mapa de ruta de marketing para pequeños negocios de probada eficacia consistente en 14 cuadernos y 4 CDs de audio.

Ahora puede tener a uno de los expertos en marketing de pequeños negocios más respetado de los Estados Unidos – quien ha ayudado a miles de dueños de pequeños negocios a hacer crecer su negocio con un sistema probado paso a paso – guiándolo a lo largo del camino de marketing por una parte del costo que otros han pagado para obtener sus consejos y entrenamiento.

Cada lección contiene una explicación detallada de uno de los tópicos de marketing de los pequeños negocios, ejemplos de pequeños negocios, hojas de trabajo, formularios y herramientas de la vida real, necesarios para ayudarlo a implementar la lección.