Why Is Simple So Hard

PB&JThe other I posed this somewhat trick laden question on Twitter – “Is making something easier to understand dumbing it down or smartening it up?” The answers I got were mixed. Some obviously saw that I was suggesting it’s actually harder to make some easy to understand. Others clearly felt that it somewhat of a disservice to try to make things that were complicated seem simple.

That, in a nutshell, is why simple is so hard. As any regular Twitter user will tell you, you have to work sometimes to get your point across in 140 characters, but the real demon is that we feel the need to make things sound more important than they are or to demonstrate in verbose ways how much, in fact, we know about something that others don’t. I can’t tell you how many times the editor of my book suggested that I needed to utilize use simpler language.

The problem with simple is that it actually takes more work. I often quote Mark Twain here – “I have made this letter longer than usual, only because I have not had time to make it shorter . . .”

The most successful companies I know have been able to boil down what they do, what they stand for, what they are trying to do, how they are unique, or the innovation that will rock your world into one succinct and memorable phrase, and that’s the magic. Earnest Hemingway is considered by many to be one of the greatest American writers of all time. It is widely known that one his most famous traits was the use of short sentences. I’ll defer to Copyblogger’s Ernest Hemingway’s Top 5 Tips for Writing Well to act as a resource for this idea.

When I was creating the Duct Tape Marketing system for my small business clients I started off with something that was far more dense than the 7 simple steps that exist today. The paring down was all done by my clients that wanted something simple and doable. That lesson is a central filter for everything I do, but it’s still a challenge.

Open your business up and ask yourself how you could land on one easy to understand and communicate thing that you stand for. One simple, single purpose for doing what you do. One audacious innovation that takes people’s breath away. Don’t complicate it, no matter how trivial it feels. Turn to a 6 year old and ask them what you do and pay close attention to the answer because it’s probably not draped in the mask of importance that we so seem to cling to. Simple has far more value than complex, try it on and see how it feels.

Image credit: redjar

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Posted by: John Jantsch on Jul 29, 10 | 9:09 am
Category: Duct Tape Marketing, Marketing Strategy | Tags: , , ,

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  • I used to work in PR, and one of the big values we offered to clients was to take the role of the uninformed and use that to force clients to be simple & clear in their communications to press & the public. People often accuse PR flaks for being stupid - but there's huge value in forcing simplification.
  • I think we tend to complicate things, its in our nature as humans. And more due to information overloading.
  • "The other I posed . . ."?
    " . . . it’s actually harder to make some easy . . ."?
  • I agree! As a designer, I encourage my clients to pare down both the information they want to present and the format they use to present it to the "bare necessities."

    We live in a world of information overload and visual clutter, so keeping your message simple is a great strategy for making it stand out.

    Now that I find myself teaching design basics to non-designers, I come back to this point over and over again: good communication doesn't involve a lot of bells and whistles. It's a series of decisions, and the end product will work best if it's straightforward and clear.
  • Why Is Simple So HardThis content from: Duct Tape Marketing The other I posed this somewhat trick laden question!
  • Guest
    This article is very ironic although not intentionally by the author. "Dumming" isn't a real word. Please don't be dumb, use a spell checker in future.
  • Actually neither smartening so I guess the use of irony is out of place here too!
  • Guest
    Touche and apologies for the negative comment without any constructive feedback, it was a particularly bad day!!!!

    Anyway thank you for the article and the appropriately witty response to my initial comment.
  • Bluesman3145
    I find a great deal of irony in this post given the 100 or so competing things going on around the text of this article.
  • Those that can successfully turn complex topics into simple phrases or explanations are extremely gifted. A perfect example is Seth Godin's blog. On face value, he doesn't say much. If you think about it further, his topics often trigger a range of questions to ask yourself.

    I find the biggest challenge with simple, is that it often requires more words for explanations. If you want to reduce the words used, you need to get real creative by making sure the lesson, your point or tutorial is minimized without sacrificing important details.
  • You're right. Seth is an artist when it comes to expressing powerful ideas in simple words.
  • kelleyrobertson
    Great post, John. Simpler is always better.
  • I've always loved that Mark Twain quote. It is much easier to write a one hundred words than to convey the same idea in 10 or 20.
    I challenge people to also look at your hypothesis/heading from another angle. Why do we, people, seem to make the simple so much more difficult than it really is. My clients often want to try and make their product or service sound like it is more than it is to differentiate themselves rather than differentiating themselves from their local competition in ways that are possible. Don't play with words to be more than you are. Be the best at what you do and let it shine through and use the on and offline vehicles/mediums to let your customers and potential customers know about it.
  • Clarity of message is the most powerful communication tool you can possess. When you quit focusing on sounding important and focus on effectively communicating, great things happen. Your audience will rarely remember the words you use, but will always remember how you made them feel. Walking away from an interaction (even if that is reading written word) feeling as though we truly understand the message leaves us with a feeling of confidence in the decisions that follow.
  • Susan Lannis
    Simplicity, clarity and focus - the heart of every good communication.
  • John, I think you hit on the basic difference between a "page-turner" and a book that you have to grind-it-out. Although I also hate the short sentence, stacatto approach, the long, verbose, big-word approach always complicates the understanding of a book or article. Having to read a paragraph 2-3 times to get an understanding of the concept is not good writing.
  • Yes I agree, the flip side of that is when you read something wonderfully dense in concept but put in such an easy to understand manner it's like listening to music.
  • I'm working at a crowdsourcing company, and I'd say that explaining our business model in simple terms is one of the hardest things to do. I often found that to explain one concept, I use terms that need explanation themselves. In my opinion, the best way to describe/explain something is by association: "Yes, it works like that, but there are some differences..."
  • Hollywood pitchers have always relied on that approach - The movie Speed was pitched as Die Hard on a Bus
  • Nice example with the 6 year old. That's very good advice, and it can be applied immediately. When creating elevator pitches (for example), so many entrepreneurs or small business owners go on and on and on with elaborate contrived stories about what they do. Having a concise, simple answer, is so much easier to understand; and to communicate. Nice artice John. Simple, yet thought provoking

    Jason
    http://www.facebook.com/pages/StartupSidekick/1... (Follow me on Facebook for more entrepreneurial advice)
  • You have to capture imagination before they will ever hear your game changing symbiotic relational integration features.
  • "Make everything as simple as possible, but not simpler." - Albert Einstein

    Sometimes, being simpler, means being wrong - so we can't over simplify things either.
  • I guess I would like to see people try to over simplify first.
  • Jpohl
    Agree, particularly when trying to attract new customers. Don't try to tell your whole story right away; just try to get noticed and remembered. If you accomplish that, you'll eventually get the opportunity to fill in the details.
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