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A Ridiculously Awesome Opportunity for 8 Business Owners

What if you could spend 3 entire days working on your business with only seven other business owners under my guidance. Oh, and what if it was free.

I am conducting and filming a live 3 day workshop in San Francisco June 26-28 and eight lucky business owners get to join me for free as my in-studio business case studies. (Well, you do have to pay your travel, but the workshop is free)

Seven other business owners, you and me working for 3 days on your business while the world looks on. The event will be streamed live to thousands of viewers and recorded in a professional studio. So, in addition to getting to build a complete marketing system with me you just might get famous too!

If this sounds a bit like the chance of a lifetime then I have a task for you.

Visit this form and tell me why your business should be considered for this exclusive group. There’s a place on the form where you can upload a link to a :60 YouTube video and I highly recommend you share your story via video as we will have lots of submissions. (Think – How do I stand out?)

If you want to check out the course promo page you can do so here.

This is not a gimmick, I need a very small group of eager business owners to act as my case subjects in the studio for the live event and for that you get 3 days of consulting – simple as that.

So, go shoot your video and I hope to see you in San Fran. (Deadline to submit your application is May 30th)

How I Podcast and Why I Think You Should

John Jantsch talks about podcasting

Podcasting is making a comeback thanks to a growing consumer demand for content. If you’re not listening to podcasts, or better yet, producing your own audio content, you better reconsider.

podcast

photo credit: Bill Selak via photopin cc

I’ve been publishing the Duct Tape Marketing Podcast since 2005. I got into podcasting as a way to create content and unlock opportunities to get in front of leading authors and industry experts.

Back then, podcasting was new, iTunes had just burst onto the scene and an army of podcasters embraced this new RSS driven way to syndicate content. But then social media came along and things like Twitter and Facebook made podcasting seem so last decade. (Heck, people even starting suggesting that blogging was dead!)

But then, a funny thing happened on the way to the evolution of all things digital. People started to rediscover podcasting as a tremendous way to package and deliver content in a new and intimate way. All of a sudden, everyone had a podcast listening device in their pocket (otherwise known as a smartphone), and the new iPhone even came with the iTunes Podcast app preloaded. As a result to the easy access, podcast listening again began to surge.

Some people still shy away from the term “podcast” much like they did “blog.” Here’s the deal, just like a blog, forget what you call it, creating audio content is a great way to tap the fact that people want to listen to content on their most personal device – their phone – and why wouldn’t you work your tail off to get invited into that place.

How I podcast

There are dozens of ways to podcast and I am by no means an expert on every aspect of the technology, but I will share what seems to work for me.

Blue Yetti USB Mic - This a high quality microphone with lots of professional type settings and will set you back about $100, but the quality sound is worth it.

Skype – I do all of my interviews over Skype as my guests are from around the globe. I use a SkypeIn 9 didget phone number so my guests can call from a phone if they like but more and more people connect directly via Skype these days.

I also use a Skype add on called Call Recorder so I can record directly in Skype and it also lets me split the tracks so I can edit them independently.

Garage Band – I edit on a Mac and Garage Band does a great job. I level the sound, add music, and edit some things out before saving to iTunes.

Libsyn – I use Libsyn to host and stream my podcast. I pay about $10 a month for this and it keeps my podcast separate from my web hosting.

Blubrry PowerPress - This WordPress plugin creates a player for my blog and handles the RSS technical stuff including passing the podcast to iTunes. I run my podcast on my regular blog and use the category RSS feed to splice those posts off.

Rev.com – Sometimes I will transcribe my podcasts as a way to essentially take one form of content and make another. Rev.com is fast and very affordable.

If you want to learn more about the technical aspects of podcasting, check out Podcast Answer Man – Cliff Ravenscraft.

My personal listening list

2012 became the year that a number of very well-known content producers embraced the podcast format, producing and distributing audio content in a very big way.

The following podcasts have become very popular in iTunes and offer tremendous content for those inclined to consume their content while driving, working out or simply hanging out plugged into a pair of earbuds.

Seth Godin’s Startup School: Recently launched on the Earwolf network, the Startup School podcast features highlights from a workshop Godin conducted with 30 up-and-coming entrepreneurs.

Social Media Marketing Podcast by Michael Stelzner: Social Media Examiner’s Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media pros.

The Human Business Way by Chris Brogan: Business with a soul. Improve your impact. Be brave. Tell bigger stories. Discussions and more with today’s top authorities on sales, marketing and much more than just business.

The Work Talk Show: The Work Talk Show is a weekly podcast hosted by DJ Waldow & Nick Westergaard featuring a talk show format along with crazy smart guests who operate outside the lines of what work has traditionally looked like.

This Is Your Life by Michael Hyatt: This Is Your Life with Michael Hyatt is a weekly podcast dedicated to intentional leadership. The goal is to help you live with more passion, work with greater focus and lead with extraordinary influence.

Pat Flynn Smart Passive Income: Reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog.

Online Marketing Made Easy with Amy Porterfield: “Facebook Marketing All in One for Dummies” co-author and online entrepreneur Amy Porterfield shows you exactly how to monetize your online marketing and blogging efforts using her own tested, ACTIONABLE lead generation strategies

Duct Tape Marketing: And of course, I’m partial to my own podcast full of small-business marketing tips, tactics, resources and interviews with some of today’s most inspiring authors, leaders and thinkers.

Download the iTunes Podcast App or Stitcher app and start filling your head with the sounds of content in the form of podcasts.

Who Would You Choose to Be Your Customers?

Much has been said in marketing circles about target markets, demographics, psychographics and other ways to define who and what makes an ideal customer.

personas

photo credit: Fulvio’s photos via photopin cc

The notion mostly implies that you determine the makeup of a market that your business seems suited to attract.

The thing that’s always bothered me about this simple approach is that it sort of has a lowest common denominator element to it – who can we attract?

What if you changed this point of view to something more like – whom do we deserve to work with?

Have you ever considered the following question? – What qualities would our ideal customers have?

I’ve spent the last few years evangelizing this idea of an ideal customer. For me the idea implies behavior as much as demographics.

And here’s the other thing, don’t you deserve to work with customers that appreciate your unique value?

Now some might suggest the idea of choosing your customers as somewhat egotistical, but it’s not at all. If you want to work with the leaders in your marketplace, then you better up your game so that can deserve to do so. It’s actually quite a humbling and centering idea.

I was talking about this very idea with a long time friend the other day. Eric Morgenstern’s firm, Morningstar Communications has experienced tremendous success and his roster of client reads like a “most desired” list.

Eric heard me share my thoughts on ideal customer during a presentation to a group of business owners and he later told me how behavior plays an extremely large part in the clients they seek out and, perhaps as importantly, those they don’t.

“Our clients are nice, smart and successful. Two out of three is not sustainable.”

“We’ve observed:

  • Companies that are “involved in the community” tend to value effective communications, and our high level of service.
  • Companies that are “lifelong learners” tend to value effective communications, and our high level of service.
  • Companies that are true leaders believe, “. . . an educated customer is a great customer.”

Those are correlations that help us assess each individual prospect.

So much is a gut feeling . . . about the organization and its leadership, based on expertise and experience.”

So, gather the troops and start asking about ideal customer behavior, traits and qualities that define success.

Begin by exploring personas that you don’t want to work with. Persona is a term that takes its meaning from the idea of a theatrical role. In marketing the term is used to describe the common characteristics of a customer group much like the make up of a character in a play.

A client of mine did this exercise for his design and consulting business and was able to complete sketches of the kinds of clients they did not want to work with in such a way that it made it much easier to define what ideal looked like.

He used personas with names like Lottery Winners and Destined to Be Small to frame qualities that made up red flag customers. He even went as far as to identify customers that he was no longer going to work with.

That’s the funny thing about getting some clarity around this idea – until you know who you must work with, who you choose to work with, it’s far too easy to take work and customers that drag you away from the work you deserve to be doing.

Saying it doesn’t make it so, but until you are working towards defining, understanding and nurturing who you truly deserve to be working with success will elude.

Digital Marketplaces Becoming a Viable Small Business Channel

Marketplaces have been with us for centuries. Around the time people started trading inside and outside of their village two models developed.

marketplace

photo credit: Bert Kaufmann via photopin cc

You either took your stuff on the road and sold it door to door or you showed up somewhere near the center of town and rented a stall in the market or bazaar.

Even today’s shopping center is based on the marketplace concept – lots of people go to one place where they can go to lots of stores at one time.

You could make a case for the fact that the Internet in general is little more than a really, really big marketplace – containing everything that has ever been made along with everything that’s ever been said.

Unfiltered as it is though, the Internet is a bit like going down to market and finding that if you walk through the stalls for about fifteen years you wouldn’t even make a dent in what’s there.

eBay was one of the first to crack the marketplace code online. eBay aggregated buyers and sellers of stuff, mostly stuff in the attic and garage, and took a fee on the sale.

In recent years others have entered the digital marketplace business and the model, including eBay’s model, has evolved to the point where it represents a significant distribution channel for businesses large and small, B2B and B2C and is no longer limited to physical products.

Today sellers can find viable marketplace distribution in places like Amazon, Buy.com, Newegg, Ariba as well as eBay. Even traditional retailers like Sears and BestBuy are getting into the marketplace game. And, it’s pretty obvious that Facebook has plans to fall into this category as well.

Marketplaces are not limited to sellers either. Marketplaces like Alibaba are making it easier than ever for business to find and source suppliers and manufactures of products from around the globe.

As small businesses consider digital marketplaces for additional distribution, they must weigh the advantages and disadvantages, learn best practices and specifications and tricks of the trade in order to stand out.

Advantages of digital marketplaces

  • Pre-built market – some marketplaces have millions of customers visiting on a daily basis.
  • Shoppers with intent – people often come to a marketplace ready to buy something if not a very specific item.
  • Convenience – Shoppers love the convenience and one stop shopping approach with one login.
  • Niche markets – Some marketplaces build communities interested in very specific types of items.
  • Fulfillment – Marketplaces can become a fulfillment center. Amazon’s Fulfillment by Amazon program is a huge boost for some companies.
  • Credibility – Smaller, lesser known brands can benefit from the trust built by a marketplace.

Disadvantages of digital marketplaces

  • Competitive proximity – Sure there are lots of shoppers, but your competitor might be in the next stall, so to speak, offering a lower price or better options.
  • Commoditization – Some marketplace shoppers are simply looking for the best price on a comparable product.
  • Loss of brand – What makes someone want to do business with you based on an awesome experience can be lost in the matching specs of a marketplace.
  • Listing idiosyncrasies – Every marketplace has it’s own way of getting your stuff listed, priced and highlighted.
  • Order management – Some small businesses don’t have the IT infrastructure to handle order management systems required to play at a high level.
  • Hard to stand out – Winning the digital marketplace game takes a lot of work – uploading your products via a data feed and calling it a day is not going to cut it.

Best practices

If you decide to test a marketplace there are a handful of musts in order to make a go of it.

  • Start slow and build – Unless you’ve got a full time IT staff it’s best to pick a marketplace and try to build your chops one at a time rather than jumping in and distributing your resources in ways that will dilute your time and attention.
  • Go for Gold seller status – Every marketplace has some algorithm that rewards the best sellers. Some of this is sheer volume, but things like ratings and response times play a huge role. Gold status usually affords better placement. (Yet another argument for starting slow and working out the kinks)
  • Need for speed – One of the quickest ways to rise and fall in the ratings game is quickness. Get your products in the customer’s hands as fast as possible.
  • Provide tracking (Holidays!) – Provide lots of communication. Let people know if they can get something by a looming Holiday date. Exceed expectations.
  • Grow with automation – Once you hit any level of volume in one or more markets you’ll need to find and employ tools that help you list, track, manage and reprice your listings based on the real-time activity going in a market. Some suppliers move the price of items up and down multiple times during a day making it tough to stay on top with a spreadsheet as your only tool.

Digital marketplaces can open up a world of opportunities or they can become a fast way to discount your products. The key is to establish your distribution in other places, refine your processes and then look for additional opportunities in the growing world of online maketplaces.

Weekend Favs May Four

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

8703622432_49cb4309bc
1st time it’s snowed in Kansas City in May in over a century!

Good stuff I found this week:

RegReady – Interesting new service that helps you build your email list with like minded businesses.

Trap.it – Content curation tool that allows marketers to personalize content for prospects and customers.

Local SEO Plugin – Easily optimize your WordPress blog pages and posts for local search with plugin from Yoast

How to Choose the Right Business Model for Your Start-up

 FedEx

business model

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Lots of people talk about business models these days, but what does it really mean? When it comes to starting or planning for business success your model is essentially your decision about how you intend to add value – which is another way of saying – how you intend to make money.

Business is a pretty simple thing really, but I think people planning to start one or even those engaged in running one can over think it.

Every business does basically four things:

  • Make stuff – This might mean an actual product, but it also includes making a determination about what markets to enter and how to innovate.
  • Market stuff – Whatever the business is meant to do it can’t survive long unless people know about, understand it and are motivated to buy from it.
  • Deliver stuff – This is where the real value exchange happens. No matter if this is a product or a result, the business must exchange what has been promised.
  • Count stuff – This is what most would call finance, but to me it also includes measuring and analyzing all manner of data, both tangible and intangible.

The basic business models to consider:

Product/service – A business can make and sell its own products and services. This is probably the most common approach. Evernote makes a great software product and distributes it through a free to upgrade approach. A marketing consultant sells a consulting engagement for a monthly retainer fee.

Products and services can be packaged and distributed through a multitude of channels and delivered in physical form, digital form and as one time purchases or ongoing subscriptions.

Reseller – Resellers don’t necessarily make or even warehouse what they sell. They find products or represent brands and generally make profit based on the difference between the price they sell a product for and the price they must pay to acquire or sell the product.

Affiliate marketers fall into this category as do what are commonly referred to as value added resellers (VARs). Microsoft partners, for example, sell and install Microsoft products and add services, such as customization and training, to enhance the basic product.

Many straight up eCommerce companies, such as JustBats.com, fall into this category as do many eBay and Amazon sellers. Most retail establishments also fit this model.

Broker – The broker essentially brings buyer and seller together and takes a transaction fee. They may also provided services that make a transaction happen more smoothly, such as the case of a real estate agent.

This category has exploded with the growth of online platforms that make bringing buyers and sellers together from anywhere in the world much easier. In many cases this business model includes the creation of a marketplace, handling transactions and ensuring security. Clarity.fm is a great example of the new breed of broker as they bring experts and those seeking advice together.

PayPal is another example of brokering services between a buyer and seller. In this case, it’s the actual exchange of money.

Aggregator – An aggregator builds a community and then charges for access to the community. In many ways publications and news sites fit this model as they build a subscriber base and then charge advertisers a fee to gain access, by way of a positioned ad, to their community.

Comparison shopping sites, like Shopzilla, and daily deal sites, like Woot are prime examples of how the Internet has grown this category.

So, how does an entrepreneur decide what business model to adopt?

If you have an idea for a business then you should consider the following elements to help determine your best approach

  • Market Potential – It’s probably a good idea to determine how big the market could be for your idea. There’s nothing wrong with going into a very narrow niche, but you might build a different business than if there is a greater potential.
  • Competitive Landscape – You must understand who else is already doing what you want to do and get a real feel for what their value proposition is. Having competitors who forge and prove demand for your idea is not a bad thing.
  • Ideal Customer – In startup mode this may be a hypothesis, but you need to narrowly define the characteristics and qualities of the customer you intend to serve. From here you can begin to get a better view of the size of the market and how to best access it.
  • Value Proposition – There’s one question you must be able answer in a compelling way – why you? Every entrepreneur falls in love with their concept, but it you can’t very simply explain why a market is going to choose your idea over another you’re destined to wobble around trying to grow.
  • Distribution Channels – There are many, many ways to get your product, service or idea to market. Direct sales force, distributors, eCommerce site, retail store, sales reps, and marketplaces like Newegg. In some cases you might even choose a combination of several. This is a crucial decision as profit and expenses can very greatly depending upon the model that fits.
  • Revenue Streams – Your business should have a core way to make money. But, a strong business model should also consider additional ways to add value and make money. This can be through the sale of related products – Map My Fitness sells a premium upgrade for their core app but also creates a marketplace for 3rd party addons such as heart rate monitors and bike computers. It can also come from the convergence of several assets – a consultant creates blog traffic and notoriety for their point of view and adds advertising, speaking and books as revenue streams while enhancing their core consulting business.
  • Strategic Relationships – Many business models hinge on developing partnerships with companies that have products or services that are central to the model – a software company may need relationships with key software makers in order to build a business. This might also include key competencies – an electrical contractor may find that they must find technicians or partners with low voltage expertise in order to service the growing demand for data and entertainment related installations.

So, the process for determining a business model is really an exercise in understanding the classic models and determining the best fit for your idea through a process of elimination.

3 Books for startups – each of these books come at this idea from different angles and make great reading for startups and season owners alike.

 

The Future of Marketing

Marketing podcast with Brian Solis.

WTF

photo credit: peasap via photopin cc

The more things change, the more they change. That’s my take anyway and it seems like we are in the middle a significant change once again when it comes to marketing.

Search revolutionized the way we find things and altered how companies are chosen.

Blogs and social networks shifted the playing field dramatically once again just a few short years ago.

Today, you can’t open up an RSS reader without bumping into a torrent of content on, well, content.

Marketers get it, they need more content. The problem is, consumers don’t need more content, they need a better experience.

And that’s the future of marketing. Now that we have mastered a new tool set my gut tells me we are preparing for a trip back to the future.

My guest for this week’s episode of the Duct Tape Marketing podcast is Brian Solis, Altimeter Group analyst and author of What’s the Future of Business?: Changing the Way Businesses Create Experiences.

Solis and I discuss the coming fusion of innovation, leadership and engagement.

Our presence in the lives of our customers is approaching a saturation point. The only thing left to invest in is creating better experiences using data, access, culture, sharing and community.

I interviewed Lee Odden for an upcoming episode and he plainly stated – “The best investment you can make in marketing is the quality and experience of your product.”

This is where we are headed and many will continue to play catch up – I’ve been saying this for years now and I believe it’s simply come to pass.

5 Ways to Make Your Advertising Extraordinarily Effective

Advertising is an important part of the lead generation puzzle. Some marketers suggest that you can do without the cost and low returns they attribute to advertising, but done right, advertising is a tremendous tool.

advertising

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I advocate an approach that calls for a mix of lead generation tactics that includes advertising, public relations and a systematic approach to referral generation.

The biggest thing that advertising has going for it over most other forms of lead generation is control. You can control who sees your ad to some degree and you can control when your ad is run or sent. (I’m including direct mail in this statement)

So, if you have a new product launch or sales promotion planned, you may have lots of activities planned but your advertising is the one element that ties your launch to a date.

The key to effective use of advertising lies in how you think about it, what your objectives are and how you adjust your approach in real time.

Below are five elements that you should consider to make any form of advertising more effective.

1. Lower your expectations

I don’t mean you simply need to expect less in general, but you should probably be realistic about what an ad can do. If you are running a small online ad it might be unrealistic to believe you can sell a multi-thousand dollar consulting engagement from 15 words and a link.

The objective of your ads should be to move people from awareness to like and trust by having a small call to action that benefits them such as downloading a checklist or audio. The goal of most advertising should be to capture an email and start a relationship, not sell a product or service.

2. Cast narrowly

Most advertising, online and offline can be targeted at a narrowly defined viewer and this is a must. A radio station that tells you that 75% of its listeners are 18-55 isn’t narrow enough.

If you sell dog collars, select dog owners on Facebook. Group your Google AdWords in very tightly crafted keyword groups to target people looking for very specific things. Find geo targeted mailing lists and then cross them with lists of people that buy a similar product.

3. Promote content

The way to drive the greatest advertising response is to give away something people want. Use your ads to promote free eBooks, how to checklists and events that will help them learn what they want to learn.

Make content your call to action, deliver awesome stuff, capture leads and gently move them on to even more awesome stuff as you introduce everything they need to know about why your products and services cost more than the rest of the market.

4. Measure everything

The most successful marketers I know can tell you exactly how every element of their marketing is performing and why. It takes a great deal of work to get serious about things analytics and tracking, but you won’t really succeed until you do. You’ll either waste a great deal of money and fail or you’ll waste a great deal of money and limit your success (possibly a worse fate.)

By taking the time to create a process that allows you to measure every aspect of your advertising you stop losses, make good better and perfect the best all the while staying tuned in to what your market wants more of.

5. Test everything

This last element goes hand in hand with measurement, but takes it a step further. Once you have a baseline you can start to work on improving your results by simply tweaking things like headlines, calls to offer, visual elements, keywords, content, publications and lists.

Once you know what’s working in one place you can expand to test it in other places. I often recommend using inexpensive Google AdWords campaigns to test out headlines and landing pages before broadcasting more widely.

The online advertising space, particularly in social networks, is changing so rapidly that I believe you also should test out every new social network ad unit as they come online to get a feel for what works and what doesn’t in this evolving space.

As you can see, advertising is for more complex if done well than renting some space and putting up a pretty face.