7 Activities That Don’t Scale but Will Win You Customers


Photo Credit:www.launchsolid.com

Starting a business is hard work and early on you will need to hustle to find your first customers. There is no need to stress right away about what marketing channels will scale because you won’t know which options work best. And even when you do find out what will scale, it’s often the activities that don’t scale that will continue to provide the best ROI.

1. Attend an Industry Conference

For example, if your business is building websites for construction companies, you need to find out the most popular conferences. A quick Google search shows these conferences would be a good bet to attend: Construction Super Conference or the International Conference on Transportation. For your first few conferences, going as an attendee is recommended so you can scope them out and determine if it makes sense for you to come back as a vendor (and possibly rent a booth). Spend time walking the aisles, and I love hanging out by the lunch area, if you sit down at the right table and strike up a good conversation you can make a critical connection.

2. Organize a Q&A with Industry Experts

Create a list of 6-10 questions and reach out to industry experts to see if they want to participate. Package up the responses in a PDF, include bios and photos and make sure to give everyone a copy. Blog about the responses and encourage participants to get the word out. Since you are appealing to the vanity of the experts, it’s very easy to drum up interest, don’t be afraid to ask!

3. Sponsor Relevant Meetup Events

Meetup events all over the world are going on and they are often just a handful of people. If you target relevant Meetup groups and offer to sponsor their next event, you will find a lot of takers. Sometimes money to buy pizza is all you need to do and the organizer will add a special offer on their Meetup page and if you’re lucky and/or persuasive they will announce it at the event.

4. Solicit Individual and Personalized Feedback on Your Product or Service

Early on it’s a struggle to get even 5 or 10 people on board as customers. When you do get the first few customers reach out to each one of them with a personal email and thank them for trying you out. Ask for pointed feedback and if you can get them to spare 10 to 15 minutes on the phone that is fantastic as they will provide helpful insight about your product.

5. Attend Local Meetings/Events

Leverage your hometown or nearest big city to attend marketing groups and meetings. Chamber of Commerce meetings or local business groups are a great place to start. It’s not that you will necessarily find your ideal customer in your backyard, but once you start talking about your new company, your networking may uncover other opportunities. In addition, the people you meet may know other people that will help propel your business forward.

6. Target Tangentially Related Companies for Joint Marketing Efforts

If you own a stock photo site, it would make sense to contact web development companies as they often need stock photos when they are creating new websites. You could create a co-branded landing page that provides a discount to the web development companies if they want to have access to a special offer on your site. You could send their special offer to your email list (and vice versa) if you want to do additional joint marketing.

7. Create Handwritten Letters as a Relationship Builder

The old school approach can win you big points. If you take time to customize handwritten letter like this example here, you have a great shot at making a beneficial introduction. Do your homework and understand what the person likes and dislikes before writing the letter and make sure to send it to their place of business.

11.16 headshotChad Fisher is a co-founder of Content Runner, a marketplace for connecting users and freelance writers for the creation of unique written content. Friends of Duct Tape Marketing can create a free account and receive a $30 credit to try out the writers on Content Runner, click here to learn more!

5 Tips For Improving Franchise SEO Rankings

Franchise secretsIf you are a franchise owner, or even the owner of a multiple-location local business, search engine optimization has its own set of issues and challenges for your business.

The truth is that there are more brands than ever competing for search engine visibility.  Having corporate-backing from a franchise model doesn’t always help with local SEO.

What can you do to improve your rankings?

Plenty, and in this post I’ll outline 5 of the top ranking factors you need to be aware of when it comes to your franchise SEO efforts.

A lot of the work I will discuss wades into the realm of content marketing. That’s the area you want to focus on moving forward.

On the other hand, many sites are still dealing with problems of inaction, or lingering issues from past SEO campaigns.  You’ll need to address those immediately.

As mobile and content marketing continue to dominate, you need to make sure that old-school SEO tactics are not holding you back.

1. Website SEO Problems Franchises Need to Be Aware Of

In July, there was an SEMrush article that laid out the following problems SEO franchises run into.

You’ll want to “focus on and take caution of” these things.  Why? Because they could account for some of those nagging SEO issues that are weighing down your rankings.

Some of those franchise SEO problems include:

  • Duplicate Content
  • Interlinking
  • Domain Health and Risks

The bottom line is that you need original, useful content on each page rather than thin or duplicate content that is republished over and over again – especially on location pages. Consider each location page to be a mini-website for that location and fill it with rich content, such as a unique description, a video(s), and images.

Regarding on-page SEO, you need to “remove all unnecessary interlinking” and do a backlink audit to ensure your site is up to snuff.

If you have the resources, hiring an SEO expert to perform a comprehensive SEO audit is a good idea. That’s what the above SEMrush post suggests, and most in the SEO industry will tell you the same thing.

So…what does such an expert cost?

Typically you’re looking at a couple thousand dollars or more for a professional SEO audit…and that’s if you have a small site. Big sites, or those with lots of backlink clutter, will take more time and effort.

Can you do some of that auditing yourself?

I’m willing to bet you can. A good place to start for a DIY backlink audit would be this 2014 Moz link audit guide.

2. Moving Forward with Mobile

Now that you’ve cleaned up and addressed your site’s link issues, how else can you get ahead?

The answer is with mobile.

Last February, Search Engine Land (SEL) offered several tips for better SEO localization for franchises. These included:

  • Capturing Mobile Users
  • Encouraging Customer Reviews
  • Cleaning Up Directory Listings

More and more it’s about capturing mobile users. In October, it was reported that mobile searches surpassed desktop searches worldwide, with more than 50% of search queries coming from those platforms (tablets and smart phones).

Another tip the SEL post offers is to “localize with purpose,” meaning all your pages should have unique H1 and H2 titles as well as specific and SEO-friendly URLs.

These are great things to think about for your ongoing SEO and content marketing efforts.  Both will be needed to achieve and maintain organic search engine visibility in the future.

3. Location Pages for Franchises

In June, there was a wonderful guide for franchise SEO on Business 2 Community’s blog. It offered these five tips:

  • Get your site right
  • Address your brand’s online footprint
  • Optimize your location pages
  • Calibrate your business listings
  • Leverage other franchise locations

I’ll finish up discussing those last three bullet points.

For location pages, it’s critical that you provide Google with detailed, accurate information about all your physical locations. This is even more critical now with Google My Business pages and the overwhelming rise of mobile over desktop for search.

Google is factoring in all kinds of location-specific information when analyzing a query made from a mobile device. The better your business can tap into this trend, the more online leads you’ll get.

4. Business Listings for Franchises

When it comes to business listings we’re talking about the basics:

  • Name
  • Address
  • Phone number
  • Operating hours

Those are the big four that Google wants to see consistently, and guess why? Your customers demand quick access to them.

Many times when they type in a business-specific word, like your name followed by a location, it’s a strong signal for your business address information.

Yet, many businesses do not track and monitor their NAP (Name Address Phone Number) listings.  This is especially important for franchise SEO, and a key factor to help businesses get ahead online.

You can take NAP listings a step further to gain more real estate in local SERPs (search engine results page).  Check out this post I did a few months ago on SERP Stacking and get some pointers on how to increase your company’s chances to show up several times on the first page of Google.

5. Leveraging The Franchise Model For SEO

When it comes performing SEO tactics, you want to make sure you’re not duplicating efforts or wasting resources.  Why have one franchise spend have a day on a social media campaign when another did the same thing the day before?

Think about ways to consolidate efforts to unlock the power of the network effect that is inherent in every franchise business.  

To the extent possible, make sure your franchise locations are talking with one another so you’re not doing the same thing over and over, or stepping on each others’ toes.


There are many ways for franchise businesses to improve their search engine rankings.  Simple changes to your website and a commitment to content marketing will help your franchise get ahead online. Also, giving Google crystal clear information about your business listings is key to any successful franchise SEO campaign.

If you’re struggling with search engine penalties or off-page SEO in general, you might want to start by checking out your site’s backlink profile.  Don’t forget about localized content that targets mobile users.  Regarding franchise businesses, mobile search is where the action is.  In fact, make sure your site is mobile-friendly right now:


Change comes from within, and you don’t have to sit still while the competition outranks you online.  At the end of the day, all SEO – including franchise SEO – is about applying the basics and having the discipline and commitment to execute the right SEO and content marketing tactics week in and week out.

Phil SingletonPhil Singleton owns and operates Kansas City Web Design, where he and his team provide custom WordPress and Magento web development, and Kansas City SEO, where he provides search engine optimization services to companies with hundreds of thousands in revenues to hundreds of millions.  To get more SEO and Internet marketing tips and advice, and learn more about Phil’s book writing adventures, follow him on Google+.