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How to increase conversion rate on your blog

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Giles Thomas   – Enjoy! 

featured-imageDo you often ask yourself:

How do I get more people to sign up to my blog?

Why is no one joining our email list?

Generating leads from your blog is no easy task.

It can be difficult to keep writing content when your conversion rate is low, 1% or even less.

Through testing and trial and error we came up with a technique that not only makes your visitors happy but also increases your conversions rates.

Convert more visitors to email subscribers using the Content Cliffhanger Technique

I struggled with conversion rate just like you, I had a pretty ok conversion rate of 3% until I discovered a fairly unknown marketing technique.

The Content Cliffhanger Technique

In three easy steps I went from 3% to a site-wide conversion rate of 22.46%!

First I’ll explain the psychology behind the technique then I’ll show you how.

Information Loops

Just like in a tv series or film, when it comes to blog conversions cliffhangers work like a charm!

This is due to something called the ‘Zeigarnik effect’.

It is when a piece of information starts but does not finish, our brains then keeps hold of the information, pushing it into our mind time and time again until the information is complete.

It seems to be human nature to finish what we start and if it’s not finished, we can’t forget it.

Bluma Zeigarnik a Russian scientist learned the phenomenon when her tutor Kurt Lewis noticed something very interesting about waiters and waitresses.

After observing them when waiting tables, they realised the waiters had much better recollection of unpaid orders than paid ones.

To the point that, when the table left the restaurant and closed the cheque the staff member would forget their order all together.

The information loop stayed open in the persons mind until the table was complete, because the narrative of that table was not complete.

Get more emails with Zeigarnik’s Findings

We can leverage this technique in our blogs to help us collect emails.

Start a narrative or information loop in the blog post and ask for an email opt-in from the visitor to complete the loop. The ending to the narrative.

The way you do this is simple:

1. Write about niche topics

For example ‘The 6 Most Effective Endurance Exercises’.

In the post start an information loop, the beginning of your narrative, the set up for your cliffhanger.

In this example they talk about 3 of the 6 best ways their readers can improve their abs.

6-best-workouts

They then offer a bonus content area to email subscribers with videos showing in detail how to do all 6 exercises.

Your bonus content could be a PDF, video or even a swipe file.

2. With the Content Cliffhanger plugin give away free bonus content

Create a download for the post that shows the reader in video form all 6 exercises in detail.

This means the reader can close the information loop by downloading the free content.

I created a free wordpress plugin to enable you to easily offer free downloads.

content-cliffhanger

 

3. Record the difference in your email opt-in rate before.

I cannot promise you exact opt in rates, nothing in conversions is a hard and fast rule. There are no one size fits all fixes. But I can say from my experience I have yet to see this make an improvement to a blogs conversion rate.

The difference with this plugin and most others is that you can customize the form and its contents for every post or page. So you can have free downloads that are always aligned with your pages content.

That is the secret behind the technique, when the users search intent is aligned with the opt-in offer, you see much higher conversion rates. Because the giveaway is aligned with what they originally searched for on google.

Start an idea in your blog post but finish it in the download, like a cliffhanger in a good tv series.

People then want to close the information gap or loop, increasing the likelihood of conversion.

This works much better than generic opt-ins like, ‘Join our newsletter’.

You can have increase your blogs conversion rate too…

…but first you must take action on what you learned in this post.

Let me know your thoughts in the comments below. What techniques are you using to get more conversions? What do you offer your customers when asking them to opt-in?

Talk to you soon below!

giles-thomasDownload the free 65 page Guide to List Building, download the guide here. Giles Thomas writes about Content Marketing and Conversion Rate Optimization at Acquireconvert.com. He is also the founder of  the holistic design agency Whole Design Studios.

 

Using Social Media to Generate Sales Leads

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Dawn Ellis – Enjoy!

Hand over keyboard

photo credit: Free Images

If you’re looking to generate sale leads successfully, you need to go where the people are. And currently, everybody seems to be on social media. At first glance, social media looks like a place for friends and family members to share pictures of their daily outings – which is true to some degree – as social media is about connecting people digitally through conversation.

With the average Facebook user spending 6.35 hours a month on the social platform, and 260 million active users on Twitter, you cannot afford to avoid social media. Businesses are investing a lot of money and time into their social media strategy. On the other hand, smaller businesses cannot afford to budget marketing and finding leads through social media is overwhelming.

If this sounds like your business, stop putting your head in the sand and find those sale leads through social media by following these four simple steps:

Know your audience

People join social networking websites to socialise. They don’t want to be bombarded with advertisements. Advertisements belong in magazines and not on social media. You should treat your social media accounts like you would your mailing list. Be personal, be engaging and be human. Always remember to reply to customer comments.

Give them what they want

You know who your prospective customers are but they don’t know about you. Why should they come to you? Be interesting, be entertaining and be informative with your content. Be reliable, be dependable and don’t ask for anything in return. Soon your prospective customers will find you.

Become the go-to person

You should have an integrated blog on your website. You should be addressing current issues that your customers are facing, updates on your business and daily ramblings. You should be sharing these posts on social media. People are quick to dismiss the brands that they believe will not deliver the services they require. By becoming the go-to person in your industry, you will attract more customers and strengthen existing relationships.

Utilise multiple channels

It is worth knowing that the most popular networking websites are: Facebook, Twitter, YouTube, LinkedIn, Google+ and Pinterest. Each social media channel boasts their own community. You should adapt your long-term plan to each community accordingly. Have a clear focus, be consistent and prove your expertise. Utilise multiple channels and cross promote. Nonetheless it is better to be actively involved with one or two social channels, than to be spread thinly with no given direction on them all.

Measure your success

There are many free tools to monitor your social media engagement but they do not tell you if people clicked through to your website. Google Analytics is a great tool for learning about your customers. You can see how many people have visited your website through social media. Learn what works for your audience and what doesn’t. By consuming this data you can work to making your social media a triumph.

Finally

Studies show that 70% of businesses generate leads on social media. Productively use social media and your business will see an increase of brand awareness, website traffic and conversation. Follow the above steps and advance your business by attracting more customers and strengthening existing business relationships.

dawnellisDawn Ellis is Content Outreach Executive of AlldayPA, offering businesses a bespoke call handling service, answering calls personally and professionally 24 hours a day, 365 days a year. Dawn is interested in marketing, search engines, social media and all things digital..

 

How to Create the Happily Ever After with a Genuine Business Referral

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Lisa at PA Promotions – Enjoy!

photo credit: flickr

photo credit: flickr

Once upon a time, an apple was a crunchy fruit available in red or green, but now ‘Apple’ is a global brand that has changed the way people communicate. It is a brand we all know and appear to trust; it currently sits proudly as the number one business at the top of the Interbrand top 100 brands. Apple has been referred to as one of the most valuable companies of all time, it has changed our lives and we enjoy their products and appreciate the fact that they continue to innovate.

So what has this got to do with your business? The truth is everything, even though the Apple management team has undergone significant changes at the top, the business continues to thrive and keep close to its brand ethos, continually delivering even more impressive and up to date technologies. As Steve Jobs’ once said about Apple its “brightest and most innovative days are ahead of it.”

You Might Not Be the Next Branson

I’m guessing if you are reading this you aren’t Richard Branson or Lord Sugar, and the size and stature of Apple is not something your business has achieved… yet. But you can still learn from them and adapt the same type of transparencies to your brand so that you can enjoy repeat business and create a strong system to generate valuable referrals.

Everyone in business is looking for the same thing, a client who will commit to using their products or services. A chance to develop a long lasting relationship with their clients and hopefully an opportunity of third party endorsement which will mean a strong referral scheme and a chance for your business to grow.

Firstly, of course you have to entice the client into your brand, your shop, your showroom or your website. How do you do that? You create a relevant imaginative name, invest in the design of a logo which will appeal to your target audience and make sure you stand out from the crowd. Brilliant, if you have done this well you can sit back and enjoy the rewards, right? Wrong.

A pretty logo alone will not ensure that your business grows or that your relationships develop. For that to happen the client needs to get a sense of your brand. What is it that your company stands for? Are you eco friendly looking to launch a new widget which will make recycling more convenient for end users? Or are you a reliable boiler engineer that will ensure once serviced your boiler will live to survive the long cold winter?

Whoever you are, whatever sector you operate in, you need to be more than just a logo. You need to have a personality that people can connect with, trust and enjoy dealing with. Every interaction with your brand needs to reflect the brand promise, if you are a health care provider, make sure your offices are decorated combining the perfect mix of cleanliness and professionalism if you are a tattoo artist display your work using your walls as your portfolio.

Let Your Brand Do The Talking

Once you have created your logo, don’t just leave it static, confined to your website, newsletters, and business cards. Lift your logo and take it to your target audience, if you can’t afford TV advertising or billboard campaigns then consider your target audience and send them a gift which you are confident they will find useful. The gift will then enjoy a shelf life and even be passed on to third party end users, who will go one step closer to ensuring a business referral.

To make your brand talk to your customers and encourage more referrals consider the following:

  • Be seen, be noticed, be on a product which will not necessarily stay with the end user but travel to hit a wider audience, for example the popular pen or pencil.
  • Create a collection of merchandise that reflects your brand, and ensure each product will enhance the image of the company. For example, if you don’t want to see your brand in the bin always choose a quality ‘stormproof’ umbrella.
  • Consider subtle branding, create a range of promotional items which are subtly branded alongside an attractive pattern so that the end user is more likely to use your mug rather than somebody else’s’.
  • Understand your target audience, what would they genuinely find useful and therefore keep? For example, a trolley coin, a keyring with a torch or a bottle opener.
  • Send them a sweet treat to thank them for their business, let them know you appreciate them.
  • Be creative with the materials that you choose, consider using pencils made out of recycled bank notes or notepads made out of tyres to create an eco friendly feel.

A survey commissioned by the bpma, British Promotional Marketing Association in 2013 found that the UK is a nation of freebie hunters and that brands who use promotional products as part of the marketing mix will reap the benefits. The research found that 3 in 10 consumers had purposely changed their regular brand in order to receive a promotional product.

So while you are waiting to see what amazing new device Apple will create, take a look at your own business, give yourself a brand health check and consider how you can strengthen your relationship with your customers and encourage that all important brand referral. Establish your own brand guidelines, personality and budget to buy products which will lift your logo and encourage brand loyalty.

A final thought from the leader in creating a leading and long lasting brand, Steve Jobs once said: “Being the richest man in the cemetery doesn’t matter to me. Going to bed at night saying we’ve done something wonderful, that is what matters to me.”


Lisa-Author-small
About the Author – Lisa is Creative Director at PA Promotions, she has a passion for content and marketing. PA Promotions have been supplying promotional products and corporate gifts to businesses for almost 30 years.

4 Steps to Leveraging Your Network to Build Your Business

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Jonathan Greechan– Enjoy!

Networking doesn’t have to be about luck, but most people I work with treat it that way. Like any marketing endeavor, some simple planning can greatly increase your chances of success. As Sun Tzu famously said, “Most battles are won before they are fought.”

Unlock the potential of your network to grow your business by following the simple, step-by-step plan below;

1. Define your Goals

Networking takes time, so any business goal that needs to be met within 3 months through networking is usually unrealistic. Therefore, list out two primary goals for the next 3 – 6 months, and then two secondary goals that you foresee being a priority in the 6 – 12 month range.

2. Identify your Targets

photo credit: Bogdan Suditu via photopin cc

photo credit: Bogdan Suditu via photopin cc

You don’t target a company – you target a person. Go narrow and deep (versus wide and broad), and find out who makes the purchasing or partnership decisions at the companies you are targeting. You can usually find this information by checking the speaker roster (and topics) from industry events, corporate press releases, and LinkedIn.

3. Identify Your “Strategic Contacts”

With the prevalence of social media, there is almost no excuse for a cold-call or cold-email anymore. As Mark Suster, a prominent venture capitalist, put it very aptly at my Founder Showcase event, “in the era of social networks, if you can’t figure out how to get access to a venture capitalist, hang up your cleats now. You don’t pass the IQ test.”

“Strategic Contacts” are contacts who can provide introductions to your targets, and creating a list of them is easy with LinkedIn’s “Advanced Search Tools”. Here are some things to keep in mind;

  • Scroll through the contacts of the people who come up in your searches – you’ll often discover positions and companies you didn’t know existed.
  • Once you’ve found a search that works best, be sure to “Save This Search” so you can use it in the future.
  • Use LinkedIn for research, but not for contacting. “InMail” and LinkedIn referral requests have become so bogged down by recruiters that most well connected people I know find them un-usable.

4. Email your Strategic Contacts

Now that you have your list of strategic contacts, it’s time to start your outreach via email, which should come in two parts.

Email 1: Create Value

One of my favorite rules of marketing is to always provide value before asking for it in return. This is doubly true for networking, and it does not even have to require a lot of effort – just a small “out of the blue” gesture to a strategic contact can pay large dividends.

For example:

  • Provide an unsolicited intro to somebody in the same industry (“… you two seem like you would have a lot to talk about.”)
  • Send a link to an interesting article about their industry (“… thought this article was interesting. You’ve been in the industry for a while – do you agree with the author?”)
  • A simple check-in (“… Yesterday I randomly thought about that event we both attended in ‘09, and how funny that emcee was. How are things going with you?  Everything well?”)

Whatever you do, just provide value, respond quickly, and keep the conversation going.

Email 2: The Ask

After you have provided value and some time has passed, it is time to ask your contact for an introduction to your target.

Keep the communication within the previous email stream, and send a simple two-sentence email;

  1. One sentence on your company, and what you are looking for.
  2. One sentence on the intro, which includes a mechanism to make the intro feel natural.

For example:

“[MY COMPANY NAME] is an app that connects parents and family-friendly events, and we’re looking for angel investors interested in mobile B2C apps to close out our seed round. I was hoping you could provide a quick intro to [YOUR TARGET] – she has invested in both parent-focused and event-focused apps, so I think we may fit nicely into her strategy.”

Closing Note

Networking is not a “one-off activity”, but if you follow the steps above, you can start leveraging your contacts to help build your business NOW.

Jonathan_Greechan_headshotJonathan Greechan is a Partner and the Head of Marketing at the Founder Institute – an entrepreneur training and startup launch program that has helped launch over 1250 tech companies across 6 continents. In addition, he is a Partner at TheFunded.com, and the Executive Producer of the Founder Showcase, a leading startup event in Silicon Valley. Jonathan has been heavily involved in startups and online marketing since 2004, and has advised hundreds of technology companies. Follow him on Twitter at @jonnystartup.

 

Why Online Reviews Are Almost As Good As Actual Referrals

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Jason Keeler – Enjoy!

image 2 online business reviewsAs a business owner, there isn’t much better than a good referral. It shows that you’re doing something right, and that your customers think highly enough of you as a partner to tell other people in their circle about their great experience. Referral leads have a tremendously high closing percentage as well versus other cultivated leads. The implied trust factor allows you to skip a lot of the relationship building and get right down to business. Unfortunately, even your most vocal brand advocates will likely only influence a handful of prospective customers at most, and more than likely just one or two. But what if your happy customers were able to influence hundreds or even thousands of prospects?

The Power Of Faceless People

In the absence of a trusted business contact steering a prospect to your door, an online review can be almost as powerful. Never mind that there’s no connection between the reviewer and the prospect reading their review. According to Forrester data from a 2012 study, nearly one third of online consumers trust a stranger as opposed to a brand. That data speaks specifically to consumers buying an online product, but the sentiment holds true for prospects researching brick and mortar businesses on the web. A 20123 study by Bright Local showed that nearly 85% of customers read online reviews before trying a new restaurant, hiring a local contractor or making a major in-home purchase. The impact of positive reviews from total strangers is incredibly powerful, even if their testimonial fails to put a face with a name.

The Impact On Local Search

The value of search engine optimization to any specific business varies, but local SEO – impacting where your business falls in Google’s local search returns – can be a huge driver for both foot traffic and online visits. The online reviews of your business are a big driver for where (or if) your business appears in the pecking order. There are quite a few other factors as well, but total reviews, quality/length of reviews, having variety in the sites where you are reviewed and of course the sentiment of your reviews will play a big role in determining your place. Aside from helping you manipulate local search results, reviews on popular portals like Yelp! can be a source of referral traffic to your website as well.

Ask And You Shall Receive

As is often the case, some things can be acquired simply by asking. Ensuring that your company actively seeks both referrals and reviews will most certainly pay dividends. And for those who need more than a simple ask? There’s certainly nothing wrong with establishing a review reward similar to a referral bonus, as a consideration for their time. Smart companies may even tie it in to a discount on a future order, not only ensuring a good review but also improving the chance that there’s a repeat order from a current customer. Another unique way to improve your review rate is to use surveys. The bonus here is that you can also find out a few interesting things about your business – areas that you’re surprisingly weak or strong in – and either reward those responsible or start making improvements.

As previously noted, referrals are like gold…but good online reviews are at least like silver, or a high-grade copper. There’s real value there. Make sure you spend time focusing on reviews as well as referrals, and you’ll put more prospects in your funnel with relative ease.

Jason Keeler imageJason Keeler is the Director of Digital Marketing at EAG Advertising & Marketing, Kansas City’s small business ad agency. He’s an avid Royals fan and a lover of all things related to internet marketing.

Five Selling Mistakes that Cost You Marketing Dollars

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Mike Montague– Enjoy!

sales-mistakesMost businesses these days seem to take a sales or marketing approach to business development instead of a sales AND marketing approach. These common mistakes in sales can cost you marketing dollars and a lot of revenue from potential sales. If you are looking for a better return on your marketing budget, you might try looking at your sales department.

You don’t tightly target your prospects.

When business is slow, the temptation to tell your story to whomever will listen is great.  Instead, be choosy about the people to whom you “tell your story.”  Use your existing customer base to identify the characteristics of your best customers.  With that information, have the sales and marketing departments sit down together and develop a profile of your “ideal” customer.  Then, search out prospects that most closely fit the profile.  You may meet with fewer people, but you’ll close more sales.

You’re not sufficiently selective about the prospects with whom you meet.

Expressing an “interest” in your product or service is not a strong enough reason to schedule an appointment with a potential prospect. If prospects’ “interests” aren’t backed by recognized needs or desires for your product or service – now or in the immediate future – then there’s no compelling reasons to meet with them.  Find out why prospects are interested and what trigger event sparked their interest before you schedule sales appointments.  Use the marketing department to score the leads and nurture them until they are “sales ready”.

You neither establish credibility nor demonstrate expertise.

In sales, your job is to help the prospect view their situation from different perspectives and discover elements or aspects of their challenges they didn’t previously recognize.  And most importantly, you can’t just tell them! Prospects can get information from your marketing, but you must be able to ask questions in such a manner as to help prospects make those “discoveries” through a conversation.  Here’s an example:

When you asked your production manager to measure the injection pressure differential between the beginning and end of the production cycle and to what extent it contributed to the casting inconsistencies, what did he report?

Educating your prospects through intelligent questions demonstrates your understanding of their problems and allows the prospect to discover your expertise. It is perhaps the single most important skill to master in modern selling.

You don’t ask “tough” questions.

To be valuable as a salesperson, you must be able to identify elements at the center of controversies, uncover root causes of problems, discover carefully guarded information, and obtain rarely volunteered commitments.  You won’t be able to accomplish any of those tasks without asking tough questions. Again, marketing materials can explain features and benefits, but only great salespeople can ask and answer tough questions.

You rush to make presentations.

Many salespeople are too eager to make presentations.  They view them as opportunities to establish the value of their products or services by demonstrating their unique aspects. However, the real purpose of presentations is to confirm your ability to deliver the solutions prospects are predisposed to buy.

Until you know what and why you are presenting, you should refrain from making presentations.  Don’t cool off your lead from the marketing department by presenting information they don’t care about, instead heat it up by discussing the prospect’s situation and understanding why they are considering your help.

Make the most of your marketing and sales opportunities!

If both departments work together, the harmony can take your organization to the next level. Marketing can become sales enablement specialists who create and nurture leads, and then escort them over to sales at the perfect time. The sales team can relax and become closing conversation masters that bring the expertise of a trusted advisor to remove road blocks for prospects. Both departments can work together to create an environment that allows the customer to buy and enjoy doing so!

These five mistakes are just some of the ways selling mistakes hurt your marketing. If you can think of others, please share them in the comments below.

 

Mike-Montague-2013-smThis is a guest blog by Mike Montague, Associate and Certified Trainer at Sandler Training Kansas City. Sandler Training empowers their clients to achieve higher levels of success through innovative training courses in sales, management, and customer service for companies and individuals around the Kansas City area. They offer public and private courses for individuals and organizations who value lifelong learning and continuous improvement.

Are You Building Your Business With a Crock-pot or a Microwave?

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Dan Kraus – Enjoy!
Are you building your business with a Crockpot or Microwave?

Photo Credit: lisaclarke via photopin cc

My Hubspot channel colleague Rachel Cogar at Puma Creative has a phase that I just absolutely love – she describes Inbound Marketing as a crock-pot strategy, not a microwave strategy.  Meaning, quite vividly I would add, that you will get a very tasty meal of inbound traffic and leads if you are willing have patience and put the time in for inbound marketing.

I’d go further than Rachel does with this however, and say that pretty much all marketing in a complex buying process is a crock-pot strategy.  We work with a lot of technology re-sellers/dealers/vars and they sell complex and expensive software, which performs critical functions for mid sized and smaller large businesses.

This is a not a quick turnover process.  A new customer purchase, with software and services, easily runs into the six-figures.  And the process to buy is long, complex and fraught with difficult questions to ask, answer and consider.

We’ve been seeing estimates that customers in complex purchases believe that they have completed anywhere from 60% to 80% of their buying process before they ever talk to a vendor on the phone.  SIXTY TO EIGHTY percent finished before you ever get to talk with them.

If you’ve been in business for about 10 years or more, think back – what was your sales cycle before the search engine ruled the world?  And what is it today? I am willing to guess that if you said your sales cycle used to be 6 months, and you really look at the time from engagement to close today, it probably is 6 to 8 weeks now.  So no, it hasn’t gotten shorter – its gotten hidden.  That engagement you used to have early on, as you educated a prospect, is now engagement the prospect takes upon themselves in a self-directed manner.

The impact of this is pretty profound in 3 key areas:

  1. We have a much more difficult time forecasting our sales future because we get engaged with prospects much later.  If we sell a product that used to have a 6-month sales cycle, we could reasonably do a weighted forecast, six months out.  If you are only seeing prospects now 6 to 8 weeks before they buy, it’s a lot hard to forecast six months.
  2. You don’t get a lot of opportunity to impact your prospects thought process.  The education that your prospect goes through is self-directed.  You don’t get to control the conversation. In fact, you will probably not even be able to impact the conversation unless you are putting out high quality educational materials on a regular basis such that Google sees you as a good source of education.
  3. You have a shorter window of time, space and energy to show why you are different than you have ever had before.  If the sales cycle that you are engaged with is shorter, and the prospect is self-educated, you have to have an extremely clear point of differentiation that is in-your-face obvious (and can be seen on a mobile phone).  If your prospects have to dig around to see why you are different, you lose.  The back button the browser or opening a new tab on my mobile is just too easy.

So back to our crock-pot and microwave.

To help educate these prospects and have them engage with you at the end of their buying process, they need to find you at the beginning.  This is the crock-pot.  You need to know the ingredients and keep adding them to the stew.  And give it time to cook.

Non-metaphorically – you need to know what the knowledge or understanding that your prospect is looking for and make it available when they want it (and in the format they want it).

The challenge with microwave strategies in a complex buying cycle is that sometimes they work.  Your telemarketer looking for leads might stumble upon someone who is ready to buy now.  That lead you purchased from a lead-aggregator may be a perfect fit customer for your organization and purchase next week.  But these results are unpredictable and make it difficult to consistently grow your business.

So by all means, use the microwave, but just like in your kitchen, there are some things that just don’t cook well in three to five minutes of radiation.  To make sure that you will always be well-fed, be sure you also get the crock-pot going, and always keep adding new and tasty ingredients for your prospects to feast on.

Dan KrausDan Kraus is the founder and president of the Leading Results marketing agency and a Master Duct Tape Marketing consultant.  Dan has been a sales and marketing professional for over 25 years, previously working for companies such as Great Plains Software and SAP. Based in Charlotte, NC, Leading Results has worked with Duct Tape Marketing for five years and is a Gold Certified Hubspot partner.  Leading Results helps clients in 14 different time zones to stop wasting money on marketing that doesn’t get results.

Using Forums to Market New Products and Services to Existing Customers

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Patrick Clinger – Enjoy!

proboardsBusinesses of all stripes are always looking for new customers to buy their products or services. However, sometimes businesses ignore the best place to look for new sales:  through customers who have already purchased products and services in the past.  Tapping into your existing customers to boost your sales is smart because you’ve already done the hardest part of the sales cycle with them:  you made that first sale.

The easiest path to new sales is often found through those who have already made a decision to buy from you.  The key is getting a sense of how the products are perceived by customers, how the services are used, and what add-on or upsell products and services are a good fit to market new offerings to an existing customer base.

Internet Forums

One of the best tools for learning more about customers who already use your products and services is social media, with Internet forums being one of the more dependable tools for gathering information.

According to a 2012 study by Awareness, a marketing firm based in Burlington, Mass., one-third of marketers are looking to social media and Internet forums as the platform of choice to reach customers.  Nativo, a content marketing firm in Long Beach, Calif., says 20 percent of Americans use forums to discuss and recommend products.  Nearly two-thirds of women in online forums make product recommendations on these boards.

Marketing to customers via an Internet forum delivers this proven path and helps ensure success by enabling a series of regular and intimate communications between the company and the customer. Spending time on Internet forums where your customers can be found often reveals relevant marketing information about products in demand, services used, strengths of competitive offerings, and weaknesses in products or services offered by a competitor.  This sort of intelligence is ideal for putting together a sales pitch on new or related products and services, or to make a compelling offer to customers of your chief competition in order to acquire new customers who were unhappy with their offering.

Internet forums also help to build customer loyalty. The seeds you plant today, through the intimate two-way communication forums provide, help make products better and allow the company to fix potential problems, while ensuring product launches are more successful — just by leveraging the loyalty built through the regular interactive engagement with your customers.

Spend some time finding out which forums your customers read regularly and do some “lurking” where you read each post and response without actively participating.  Take careful notes.  Identify current customers on the forum.  From their posts and comments, what other products or services would improve their experience with your company based on the first purchase they made?  Do they offer advice to others buying similar products or do they warn prospects about the purchase they made from you?

Stay in Touch

If you detect something is wrong, you can proactively contact them and fix the problem.  If it’s a competitive offering, how does your product or service address the shortcomings of the competitive solution?  Can you put together a program to encourage these customers to try your company?

Internet forums provide a great way to stay in touch with your customer base.  But there are some “rules of the road” for participating in a forum and using it for marketing purposes.  Follow them or you could risk being banned by the forum staff:

  • Develop a good profile so forum participants know who you are.  Make yourself approachable.  Make sure there is contact information so it makes you accessible to your customers and prospects.
  • Introduce yourself to the forum members in the appropriate section.
  • Be smart about commenting; never insult a poster.
  • If you are alerted to a problem, play a role in getting it resolved; encourage other posters to ask you questions.
  • Make valuable contributions to the forum; provide good information.  Don’t spread rumors or make bold claims.  Be helpful and humble.  Be objective.
  • Don’t hard sell new products and services when you make a new post, and always expose any biases you have.  It’s great to help people who have questions, it’s bad to spam.

Patrick Clinger Headshot - 300dpi-jpg 05-16-13Patrick Clinger is founder and CEO of ProBoards, the world’s largest host of free forums on the Internet (www.proboards.com).  The company has been hosting forums for more than 14 years with over 3.7 million forums created on its platforms.  The company’s forums record billions of page views every year with tens of millions of registered users.  ProBoards’ Forums.net white label forum service allows small business to quickly and easily create their own branded Internet forum that is fully managed by ProBoards.