How To Determine Which Online Channels are Delivering Sales Online and Off

photo credit: Ashleigh Brown

photo credit: Ashleigh Brown

The beauty of online advertising, unlike various other forms of advertising such as TV or radio, is that it is nearly completely trackable. When using Google Analytics as your platform, it is possible to see where website traffic has come from, whether it is from a paid ad on Google, Facebook advertising, an organic listing or referred from another website – the list goes on.

Google is now making that information a lot less complete with the encryption of search terms for organic clicks, so it’s more difficult for website owners and their marketing agencies to know which keywords drove the organic traffic to their site. Some would argue this is to protect privacy online, while others believe it merely encourages advertisers to use Google AdWords. It’s the only way you can see exactly what keyword was entered before the clicks that result / do not result in sales – I guess we’ll never know…

Cross-device tracking

There are parts of the online journey, however, where things do become a little hazy and it’s harder to track exactly what attributed to the final sale. For instance, online to offline sales and also cross-device customer journeys.

Mobile searches are becoming more and more influential within the buying cycle, with 40% of smartphone users’ purchases being influenced by a mobile search, ie. 40% of users who do research on their phone go on to make a purchase.

A huge 90% of people use multiple screens when spending money online, whether that be making a purchase or booking a service. Also, 87% do research online before entering a store to potentially make a purchase and 82% do research on their phone whilst in a store, looking at an item.

This shows that mobile search can be extremely important within the buying cycle, even though it might not convert there and then. That person might visit your shop to complete their purchase or return to your site via desktop to buy. Either way, mobile still attributed to that sale.

But how do we track this? Well, Google is now providing cross-device tracking within the AdWords interface so that advertisers can see how cross-device activity attributed to online sales. Google calculates cross-device conversions using its algorithm to compare the behavioural signals of a sample of signed-in users with a sample of non-signed-in users to estimate other occurrences of cross-device conversions. This information is then reported when Google is 95% sure that the data is accurate – a 95% confidence level.

Advertisers can see this information by adding the ‘Cross-device conv.’ column to their AdWords data.  According to Google “Cross-device conversions happen when a customer interacts with an ad (for example, by clicking on a text ad or viewing a video ad) on one device then converts on a different device or browser.” This allows advertisers to see how many conversions have been influenced by visits on multiple devices.

Store visit conversions

Google is always referring to the micro-moments, which are basically the important moments along the customer’s journey toward conversion. Google’s estimated total conversions across devices was an overall figure and insight into the many different forms of conversions other than just one-click purchases (ie. store visits, phone calls, downloads, sales), something it now refers to as ‘All conversions’.

Toward the end of last year, Google announced that they’ll now be able to better track offline store visits: “… advertisers can get a more detailed view of offline measurement with the ability to breakout store visits at a keyword or ad group level, and the ability to view visits by day, week, or month to better inform bidding and campaign strategy.” – Google Adwords on G+

There are requirements that you need to meet to be able to use store visit conversions:

  • Have multiple physical store locations in eligible countries.
  • Receive thousands of ad clicks and many store visits.
  • Have a Google My Business account linked to your AdWords account.
  • Create each of your store locations in your Google My Business account.

To find out if store visit conversions are available in your location you can ask your Google account manager.

How does it work? It is based on anonymous, aggregated statistics created with modelled numbers using both current and past data on the number of people who click your ads and later come in store. This can’t be linked to individual ad clicks or people – Google uses industry best practices to ensure the privacy of users.

The truth is that we will never be able to be 100% accurate when tracking customers or know exactly which ‘micro-moments’ helped persuade someone to purchase or sign up, but these latest developments from Google means we’re getting closer and closer.


Ashleigh Brown - Browser mediaAshleigh Brown, Head of Biddable Media at Browser Media Ltd, a specialist digital marketing agency. Born in 2005 as a search engine marketing agency, Browser Media still offers search as its core service but provides so much more than just tinkering with meta tags.

How to Build a Steady Stream of Leads for Less Than $100/mo

Facebook Leads

Facebook advertising is perhaps the most powerful lead generation tool available to small business marketers right now. (I, of course, have to add the disclaimer that this could change and probably will within the next 18 months.)

In 2016, however, it is one of the best, simplest, most affordable ways to create awareness, leads and ultimately clients for local and national businesses alike.

I decided to write this post because every time something gets hot you see a rush of internet marketers ready to arm the prospectors with shovels and picks.

Today’s variety is the $2,000 course that promises to bring fame and riches using some secret formula to tap unknown Facebook back doors and loopholes.

Here’s the deal – the only Facebook secret is that advertising on Facebook is about as simple as setting up an email service or creating a blog post on WordPress.

Sure, there are countless ways to make it complex and, even more, ways to wring every last drop out of it, but for today, I want to share a simple, doable, and valuable set of steps that will have you driving some serious ROI out of Facebook in very short order.

See, the key with any new channel is to get using it so you can then decide how to use it better. If you listen to many of the Facebook gurus, you’ll hear that you need to create 357 ad variations, each with a different trip wire, all leading to a complex matrix of upsells and down sells.

While that may be a valuable approach for the person selling a Facebook course, I’m guessing you would rather generate some high-quality leads today or tomorrow rather than six months from now.

Build the PerfecT

Facebook Ad Campaign

This checklist will take you through step-by-step so you can create a great, highly-converting Facebook ad campaign. Download your free checklist now! 

1) Basic Facebook set-up

If you have not done so yet, create a Facebook Ad Account. You’ll, of course, need to use a personal Facebook account as the account owner and then associate your account with a business page. (How to create a Facebook business page)

When setting up your Facebook ad account, you will need to add a form of payment such as a credit card or Paypal account and information such a spending limit. If you want someone else to create ads for you or manage your account, you can add account roles in your ad manager settings.

At some point, you may also want to create a Business Manager account, particularly if you ever want to start managing several accounts or if you have clients that want you to manage their accounts. (Here’s how to create your Business Manager account)

2) Install the Facebook Pixel

If you’ve never created or used the Facebook Pixel here’s how to get started:

Getting set up with the Facebook pixel is a 2-step process.

a) Create your pixel

  • Go to your Facebook Pixel tab in Ads Manager.
  • Click Create a Pixel
  • Enter a name for your pixel. There’s only one pixel per ad account, so choose a name that represents your business.
  • Make sure you’ve checked the box to accept the terms
  • Click Create Pixel.
  • Keep in mind you can only create one Facebook pixel per ad account. If you already have one, you won’t see the Create Pixel button.

b) Add the pixel to your website’s pages

  • Go to your Facebook Pixel tab in Ads Manager.
  • Click Actions > View Pixel Code.
  • Click the code to highlight it.
  • Right-click and select Copy or use Ctrl+C/Cmd+C.
  • Click Done.
  • Go to your website’s HTML and paste the code. If you use WordPress you can paste this code in the same place you likely pasted tracking code such as that for Google Analytics. This varies from theme to theme.

Here’s some great information from Facebook on the many things you can do with the Facebook Pixel.

3) Build your custom audience

With the Facebook Pixel installed you can begin to tap what I think is the real magic of Facebook – something called a custom audience. Think of it as a way to tag everyone that visits your website or takes an action so that you can then adjust what you do specifically for them.

For example, if someone visits your website two or more times in a two-week period there’s a good chance they are a prospect. With custom audiences, you can build an audience of these folks and set up ads just for them.

Now, don’t get overwhelmed here because you can do all manner of ninja things here but let’s start simple. Further down in this post I’m going to suggest that you systematically create some blog posts that you are going to use for this approach. We are going to advertise these blog posts and build custom audiences of people who visit these pages. The beauty of this is that the visitors don’t have to sign-up for anything or download anything for us to know they visited the content.

To create a website Custom Audience with advanced features:

  • Go to your Audiences tab in Ads Manager
  • Click Create Audience > Custom Audience
  • Click Website Traffic
  • Click the Website Traffic drop-down and select Custom Combination
  • Check that Advanced Mode is set to ON
  • Set your rules, including which device people visit your website on
  • Give your audience a name, then click Create Audience

4) Expand through lookalike audience

Now we are going to make all this custom audience work pay. Once enough people meet your custom audience criteria you can tell Facebook to build what’s called a lookalike audience of even more people who seem to have similar demographics and interests. So, let’s say 200 people have visited your awesome content that addresses a problem other people want to solve. You can now show your ads to millions of people that have that same problem. If you only want to show your ad to people in your city, that’s doable too. (Here’s some more info on creating lookalike audiences)

Lookalike audiences can even be built from your current list of email subscribers or customers. Imagine that – you’re a remodeling contractor with 1662 email addresses of past customers. Upload this list to Facebook and let them find other people in the exact zip codes where you work to show your blog post about the five tips to consider when remodeling a kitchen?

Optional – Sign up for an Adespresso account

Adespresso is a fairly low-cost Facebook advertising management tool that is worth every penny in terms of making your life easier. The tool is so much more intuitive than the Facebook Ads Manager or the ridiculously unintuitive Facebook Power Editor. Also, the Adespresso Guides are as good as many paid courses.

5) Prime the pump

Okay, you’ve got the Facebook side pretty much set up so let’s go to work driving traffic and leads.

To execute this plan, you should commit to writing one very useful, very practical, information rich blog post per month for the next 12 months. Here’s an example of a post on Writing Better Blog Posts that we’ve used for this very approach.

For each post, you will need to create a simple one-page checklist or case study to offer as a lead capture device. Most of the traffic you drive to these posts using Facebook ads won’t know much about you or your services so trying to offer an eBook, long video or free evaluation session usually won’t convert well because there is little trust vs. the investment they would have to put in to decide to read an entire eBook to see if it’s any good. Checklists are easy to consume and convert very well.

Make the checklist available via a content upgrade using an inline form through a tool like Thrive Leads. This post on building a Lead Generation System makes use of this technique.

6) Once you have your first post and upgrade completed and set up – Start running ads!

Simply create a status update pointing to your handy post, boost the post for $30 and see what happens – then start to analyze and tweak. Don’t get paralyzed by the array of things you could do, the advice of Facebook gurus, or ads claiming to show you the secret sauce – just start driving traffic. You can start very slowly and learn by doing rather than getting frustrated by the “perfect” approach.

Target 10% conversion on the form to get your checklist and then improve through testing form tweaks and by creating new ads. (Thrive Leads lets you test A/B versions of a forms and tracks conversion for you right in WordPress, so you don’t have to try to figure it out in Google Analytics.)

I’ve seen this approach generate leads for as little as 30 cents and generally less than a dollar. And I’m not talking click or page views; I ‘m talking about sign-ups to get your awesome download. Since you’ve targeted this audience do well in the first place these are likely going to be high-quality leads. So, could you work with 100 high-quality leads a month for less than $100?

7) Moving the journey

Of course, the whole point of generating leads is to build enough trust with this group that they want to become customers.

The first thing you want to do is ask your new list members what they want, what they can’t find, what they are trying to achieve, or why they opted for your content via a poll or simply ask them to tell you from a list what the most useful next piece of content should be.

Now you can create or use an existing series of more significant information shares such as a video series, expanded case study, screencast tutorial or ebook based on the listed topics above and use an email automation tool to offer up the content requested.

8) Setting up for conversion

From this point, you can start to have conversations via email that slowly reveal your ability to guide your subscribers on the journey to get what they want because they’ve told you what it is and you’ve clearly revealed you have the knowledge, experience and empathy to help them get to their destination.

That’s the essence of lead conversion, and it’s a pretty simple game once you’ve built this kind of trust.

And now a final word of tough love – if you can’t commit to writing one awesome blog post a month with an accompanying checklist and throw $100/mo at it, you might want to reconsider what you’re doing owning a business. (And if you’ve got more cash than time, take this post to a marketing or content expert that gets it and pay them to run your system.)

SEO Is An Integral Marketing Channel

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