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The Duct Tape Marketing Podcast Archive

Scroll through dozens of past shows and subscribe via iTunes or Stitcher.

The Power of Renewable Referrals

Marketing Podcast with co-authors of Renewable Referrals

I love referrals – you might know that already because I write about referral generation all of the time. If fact, I wrote a book on the topic.

renewable referralsBut today, I have the pleasure of introducing you to my guests for this week’s episode of the Duct Tape Marketing Podcast – Rosie Taylor, Kelly Weppler-Hernandez, and Dawn Westerberg, who along with Debbie DeChambeau, Jeff Stec, and Ray Perry, co-authored the book Renewable Referrals.

The book was written by this group of independent marketing consultants who also happen to be members of the Duct Tape Marketing Consultant Network. The collaborative nature of how the book was created is in itself a ringing endorsement of one of the book primary messages.

Renewable Referrals serves as a great reminder of the importance of referral generation while introducing hundreds of ideas about how to systematically generate more referrals.

Perhaps my favorite thing about the book though is the emphasis on building strategic referral relationships with like minded businesses. I’ve long advocated this approach as the single most potent way to generate a steady stream of referrals.

Books are fabulous bargains when it comes to continuing your education and I heartily recommend that you pick up a copy of the just released Renewable Referrals. (It’s currently less than $10)

Just one idea that allows you to amplify your referral efforts will make your investment a pretty wise move.

You can grab a copy of Renewable Referrals here.

How to Create Ridiculously Good Content

Marketing Podcast with Ann Handley

The simple answer to the promise of contained in today’s title is this – get Ann Handley’s latest book – Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content

Ann HandleyHandley is my guest for this week’s episode of the Duct Tape Marketing podcast and she knows a thing or two about writing. She’s a former writer for the Boston Globe and this is her second book. Perhaps more to the point, she’s the cofounder of early web news provider Clickz and currently acts as the Chief Content Officer for MarketingProfs. In those roles she rummages through and sometimes edits hundreds and hundreds of pieces of ridiculously good content and sometimes ridiculously bad content.

By keeping an eye on the types of content people love to consume and share as well as the typical mistakes many first time and long time writers make, she’s gained a pretty keen insight into what works and what doesn’t.

In Everybody Writes she makes the case for the fact that writing is inevitable to success in business and that in some form or another we can all stand to get better at this most basic form of communication. She also sticks a flag in the sand and takes a stand for better writing in general.

The great thing about Handley, and you can hear in the interview, she’s serious about better writing, but doesn’t take the notion too serious at all. In fact, her writing style is down right humorous at times.

In my last book, Duct Tape Selling, I suggested that writing may be the master skill for anyone that needs to communicate an idea. Even if you don’t write for a living, but developing a writing practice you will become a better salesperson, speaker, thinking and communicator.

Everybody Writes is jammed packed with ideas, stories and great advice as well as simple practical tips that every writer can use to improve their written communication. I love the last section of the book that breaks down how to write better landing pages, video scripts, emails and on and on – very practical stuff that everybody writes!

Just for fun I thought I would also toss in this infographic from the grammar checking folks at Grammarly. The graphic attempts to answer the age old question – are women or men better writers? Click on the image below to see the full research and draw your own conclusions.

Better WritingClick to see full infographic from Grammarly

 

The New Rules of Sales and Service

Marketing Podcast with David Meerman Scott

My guest for this week’s episode of the Duct Tape Marketing Podcast is my friend David Meerman Scott, author of the longstanding best seller New Rules of Marketing and PR and the more recent, The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business

Scott and I have been closely aligned since our first books on marketing came out in 2007 so it’s no surprise that we are both back with book on sales and selling around the same time.

In our conversation for the show Scott confirms a theme I’ve been promoting for some time now and I think it’s the driving force in most of conversation around what’s being called “modern selling.” Sales and marketing have changed because buying has changed!

When you fully grasp that idea it’s not hard to understand why sales today looks a lot like useful marketing.

Check out Scott’s amazing 100+ slides below to get a full read on his new book.

What Does Charm Have To Do with Business?

Marketing podcast with Jordan Harbinger

Jordan HarbingerMy guest for this week’s episode of the Duct Tape Marketing Podcast is Jordan Harbinger – cofounder of an amazingly successful business called The Art of Charm – a business with the tagline – where ordinary guys become extraordinary men.

Now, to be fair, some amount of the work The Art of Charm does is teach guys how to meet women, but I for one believe that many of the elements regarding confidence, conversation and networking taught by Harbinger apply to success in business. How you project yourself has a lot to do with how you are heard and who you influence, whether it’s in a one-on-one sales environment or a keynote speech in front of an auditorium audience.

But, the real reason I wanted to have Harbinger on my show is that his business is another fabulous example of one built on the back of content. His Art of Charm Podcast was large and popular before he ever had training to sell.

He built a community and then built a business around their needs. Read and reread that last sentence as it is such a powerful concept for anyone starting or running a business to keep in mind.

Of course the ultimate secret to his success involves the value delivered through his products and services, but it all started with the trust built delivering solid value through his content.

Does Your Business Have a TV Show?

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Kevin Jordan – Enjoy!

If you watch any television at all, chances are you’ve stumbled across one of the many reality TV shows that turn the day-to-day drama of a small business into prime time entertainment. There’s TLC’s Say Yes to the Dress (starring Kleinfeld Bridal in Manhattan) and Cake Boss (featuring Carlo’s Bakery in Hoboken, NJ), the History Channel’s Pawn Stars (Gold and Silver Pawn Shop, Las Vegas) and American Pickers (Antique Archeology in Le Claire, Iowa), and my personal favorite–the Discovery Channel’s Flying Wild Alaska (about the airline Era Alaska, based in Unalakleet, AK). These shows have turned the owners and employees of obscure small businesses into international celebrities, and generated tens of thousands of dollars of revenue for the businesses (if not more). What small business owner hasn’t watched one of these shows and thought to him or herself, “I wish I had a TV show about my business distributed by a media giant to millions of viewers around the world”?

Well, I’ve got great news for you. You can have a TV show about your business, and Apple will deliver it literally into the hands of 1.5 billion people around the world. It’s called a video podcast, and for the business owner who has the time and resources to devote to creating one, it’s a very effective way of delivering educational content to your target audience and establishing yourself as an authority in your niche.

iTunes Video BlogsWhat’s a Podcast?

Before I go any further, perhaps I should clarify what exactly a podcast is, because the name “podcast” actually is no longer a good way of describing it. You see, a podcast is basically a means of distributing content to an audience. That content can take the form of a radio show (audio podcast), a TV show (video podcast), or a newspaper (yes, you can actually distribute PDF documents using a podcast). The reason it’s called a “podcast” is that in the beginning many people were listening to audio podcasts on their iPods. However, there are now many different ways that people can consume podcasts, so that’s a little bit of a misnomer.

Just as is the case with more traditional forms of syndicated content distribution, people can either consume one “episode” of your podcast (like picking up a newspaper from the rack at the news stand), or they can subscribe to your podcast and have each episode automatically delivered to their favorite device when it is released (smartphone, laptop, iPad, iPod, etc).

Why would you want a video podcast?

Now, you may be thinking to yourself, “I already have an email newsletter that people can subscribe to. Why should I have a podcast also?” Unlike an email newsletter, this method of delivering content to your target audience is completely spam-proof, and does not require someone to divulge any personal information (like name and email address) in order to receive it. Therefore, all barriers to entry are essentially removed. It’s a great way to let people “try out” your business at no risk–a key component of the Duct Tape Marketing Hourglass concept.

As to why you should consider a video podcast instead of an audio podcast, there’s a couple compelling reasons:

  • With a video podcast, there are fewer restrictions on the type of content you can produce–think live demos, screen capture videos, virtual tours of your facility, etc.
  • Your personality comes through more powerfully in a video (assuming you appear on-camera) than in an audio broadcast
  • In some cases (depending on your content), you can separate the audio from the video in your editing process and use the audio files to create an audio podcast without any additional editing, thus reaching a wider audience.
  • Right now, there are a lot fewer video podcasts than audio podcasts, meaning less competition. Also, Apple is actively promoting video podcasts in iTunes and has expressed interest in getting more of that type of content on their platform.

What will your show be about?

So, now that you’re convinced that this whole video podcast thing is at least worth investigating, the only thing left to decide is what your show will be about. Here’s a few ideas:

  1. Use your show to teach customers (or potential customers) how to use your products. For example, the Basic Brewing video podcast teaches people how to brew beer, and its host, James Spencer, has an online homebrew supply store.
  2. Use your show to establish authority and credibility in your niche. If you’re a speaker, author, or coach, a video podcast is a great way to position yourself as an expert. See the NutritionFacts.org video podcast for an example.
  3. Your show could simply be a method of broadcasting company events, messages and updates to your employees, strategic partners, vendors, and customers. For example, the White House publishes a video podcast that is simply a recording of all the president’s speeches.

If those examples don’t give you any ideas or inspiration, just go to iTunes and search for video podcasts about topics you are genuinely interested in (you can even find video podcasts about video podcasting). Subscribe to a few and start watching them on a regular basis. Chances are, before long you will start to view the hosts of the shows you subscribe to as experts you can turn to for trusted advice. You may even end up buying products or services from some of them! There’s no reason why you can’t be one of those “trusted experts”. Start a TV show for your business so you can share your knowledge and experience with the world, gain the trust of your target audience, and position your brand at the top of your niche.

Kevin JordanKevin Jordan is an authorized Duct Tape Marketing Consultant living in central Virginia. He’s also the host of the Small Business Marketing Minute, a daily video podcast for small business owners looking for simple, affordable, and practical marketing tips. He teaches several online courses on small business marketing, including video marketing.

How to Sell to a Prospect You Can’t Even See

Marketing Podcast with Tom Martin

For the last few years I’ve been telling business owners that sales and marketing has changed so much because buying has changed so much.

Invisible Sale

photo credit: andres.thor via photopin cc

Today’s buyer doesn’t not call up a company and ask for a brochure or salesperson to come calling. Today’s buyer does their homework online, asks their network for suggestions and essentially creates their own brochure.

So much of what we have to do to attract and be found by that buyer is now what we call inbound marketing and sales and it applies across the business in audience development, sales and even service.

That buyer is constantly adding inputs from our creation, their experience and collective experience of our customers and community.

I cover this idea extensively in Duct Tape Selling and for this week’s episode of the Duct Tape Marketing Podcast I visit with Tom Martin, author of The Invisible Sale: How to Build a Digitally Powered Marketing and Sales System to Better Prospect, Qualify and Close Leads to add even more color to the notion.

Martin’s book reinforces many once novel ideas, such as content creation, teaching vs selling and platform building as the foundational sales and marketing tactics they have become.

Any organization, from solopreneur to marketing and sales department, that is not focused on guiding a customer journey through content and personal connection is bound to be left behind in the buyer driven environment we live in today.

Transcript of podcast below from Pro Transcript:

Why Is Profit Viewed As a Bad Thing?

Marketing podcast with Mike Michalowicz It always amazes me when I see how little focus business owners have on this concept known as profit.

Profit

photo credit: Dave Dugdale via photopin cc

There seems to be a total infatuation with revenue and head count when the true health of a business investment is profit. Far too many business owners come to view profit as what they pay themselves and to me that sounds a lot like a job. My guest on this week’s episode of the Duct Tape Marketing Podcast is Mike Michalowicz, author of The Toilet Paper Entrepreneur, The Pumpkin Plan and Profit First: A Simple System to Transform Any Business from a Cash-Eating Monster to a Money-Making Machine. In this interview Michalowicz reveals several simple, yet powerful ways to change the profit mindset including, most importantly, taking profit from the business first. Michalowicz also talks about his own experience of going from newly minted millionaire entrepreneur to bankruptcy a few short years later. A couple of his tips, such as creating separate bank accounts for things like expenses, salary and profit, may seem like a shell game at first read, but I know first hand that it’s a powerful way to create some financial discipline where there often is none. Several years ago I had Greg Crabtree, a CPA and author of Simple Numbers, on this show and he implied that if a business was not showing at least a 10% profit after all expenses, including the expense of paying the owner a competitive salary, the business was in trouble. I think the key is to view a business as an asset with a pretty big investment on your part. That’s the way that any potential buyer of the business would view it – “could I invest in the business and see that investment pay dividends otherwise known as profit?” The making of profit gets a bad rap for a couple of other reasons too. Many people were raised on the notion that profit is a bad thing – that someone was losing if you were gaining. This mind set is pervasive and does a great deal of harm in the way business owners approach everything from pricing to service models. Another attack on the notion of profit actually comes from well intentioned accountants who view profit as the cause of short term tax burden rather than the cause of long-term health. I know people can get caught up in and consumed by the notion of profit, but the first step is to view profit as the important measure it is in business.

Why How the World Sees You Matters

Marketing Podcast with Sally Hogshead

Have you ever taken one of those personality tests? – Tests with names like DISC, Kolbe Index and Myers-Briggs. While interesting, the focus of the results is ultimately based on determining “how you see the world.”

How the World Sees YouMy friend Sally Hogshead has spent the last few years inventing a test that flips this notion around to help participants learn instead “how the world sees you.”

You can dive deeply into this idea in her latest book How the World Sees You – Discover Your Highest Value Through the Science of Fascination.

Want to find out how the world sees you? Readers of this post are invited to take Fascination Advantage Personality Test completely free of charge (normally $39)

Visit How The World Sees You – use the book code – ducttape to get your free assessment.

The building blocks of Hogshead’s approach are what she calls archetypes. These 49 elements make up your core “advantages” and give you insight into the best way for you to operate in the most authentic way.

How The World Sees You also introduces the concept of a personal anthem based on your personality advantage. This 2 or 3 word tagline can become your filter for how you make decisions that are right for you.

Listen to the interview linked above and hear Sally break down my personality type and anthem.

I believe this type of assessment and introspection is invaluable for business owners or anyone that interacts with other human beings. (How’s that for a broad statement!)

I also believe that this is an idea that could prove valuable to bring to your clients. Helping them understand their unique value could prove to be one of the best gifts you can give them.