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The Duct Tape Marketing Podcast Archive

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How to Work on Purpose and Why You Must

Marketing podcast with Tom Asacker

A few months ago I started a series of posts I’m calling Recover You. The series is focused on practices and habits that I believe lead to a healthier mind, body and spirit, a healthier business and ultimately a healthier economy. This is the final post in the series. You can catch the entire Recover You series here.

photo credit: JeremyMP via photopin cc

photo credit: JeremyMP via photopin cc

I have spent a great deal of time over the last decade or two trying to understand and sort out the role of purpose as it relates to work.

And you know what? – it’s a lot easier to consider in retrospect than to try to grasp by looking towards some far off horizon.

In this quest I think you can indeed consider what brings you joy the most, where your passion lies and even what legacy you want to leave behind, but until you succumb to the fact that what you are doing right now must be your life’s purpose you’ll always feel cheated somehow.

Now, this isn’t one of those you must live in the moment posts. What I’m saying is that I discovered my purpose in work when I finally realized that it’s the experience of what I’m doing and living my work with passion that defines my purpose. Giving in to that idea is how purpose finds you.

The struggle to find that perfect thing you were meant to be is what causes untold amounts of pressure while the very thing you were meant to do is experience what you’re actually doing more fully.

When you realize that one distinction you can start to change the world around you by building new beliefs. Every thing we do in business and in life is dictated by our beliefs and changing this one belief is how you change your existing reality.

I recently sat down with Tom Asacker author of several critically acclaimed books including his latest, The Business of Belief: How the World’s Best Marketers, Designers, Salespeople, Coaches, Fundraisers, Educators, Entrepreneurs and Other Leaders Get Us to Believe to talk about the subject of purpose and beliefs for an episode of the Duct Tape Marketing Podcast.

Asacker first approaches how our beliefs dictate, right or wrong, every action we take. To me this notion also rules how we think about purpose and passion. Many people don’t find purpose in their work because they don’t think they can or should or that purpose must represent something much grander than what they are about today.

Asacker’s book also shows how marketers and others can use the power of belief for good and evil, but ultimately this short read is all about getting you to take charge of your beliefs so you can change your view of purpose and passion.

To me the missing piece in the struggle to bring purpose to the workplace lies in the words of Buckminster Fuller. “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.”

So, in order to work more fully on purpose you must make your existing model of work obsolete.

I think every business owner should carve that quote into something permanent and persistently visible!

What If Your Customers Were Actually People?

Marketing Podcast with Adele Revella

I think it’s pretty easy to get caught up in marketing speak when it comes to customers and think in terms of target markets and market share and the like, but in the end, even the buyer at the big corporate purchasing department is a person.

photo credit: GuiMeneghelli via photopin cc

photo credit: GuiMeneghelli via photopin cc

Defining and sketching the make up and personality of your ideal customer, you know, the ones you love to work with, is something I’ve been preaching for years.

The impact of narrowly defining who makes a great fit for your business – meaning who you can actually deliver the most value to – is astonishingly simple and profound.

It helps you first and foremost spot business you should not take. It helps you attract the right kind of customer and it guides how you simplify and communicate your marketing message.

Over the years marketers have come to call this sketch of ideal customer segments customer personas. I love the terms as it draws heavily on personality traits and behavior – two of the most important elements of a good fit.

The term persona originates in the theater world, which translates wonderfully to the world of business where character development, story lines and emotional connection are staples.

The idea behind a persona for the sake of marketing is to describe or sketch in elaborate detail exactly what a customer segment looks and acts like as though they are a real person. This might involve a character name like Mary or a descriptive term like Techie as well as an image. But the key is that Mary or Techie’s behavior is described in a way that gives clues to what they expect and how to spot them.

For example in my world you might meet: Bob – The Learning Focused Business Owner – Bob owns a business and realizes that he loves to learn – he soaks up everything he can and knows where to find more. He reads books, attends online seminars and can spout the latest business lingo. He researches before he makes a decision and relies heavily on information from his network. He craves a combination of coaching, teaching and DIY and demands the ability to dive deeper into subjects on his own. He wants help on things he does not understand and validation on the things he is working on to make sure he is on the right course.

To give more insight into the notion of customer personas I visited with Adele Revella, president of Buyer Persona Institute and author of the eBook The Buyer Persona Manifesto

Revella describes what she calls 5 Rings of Insight that are required to accurately create customer personas.

1. Priority initiatives – What’s important to your customer right now
2. Success factors – What would success look like to them
3. Perceived barrier – What might hold them back from buying
4. Buying process – How do gather information and make a purchase
5. Decision criteria – How do they come to a decision

Revella’s work is focused primarily on large organizations but the considerations for any size business are the same. Have you ever considered the factors above as you consider your ideal customer?

Discovering and using customer personas is part gut feeling from your own experience, part stepping back and considering things like Revella’s five rings and part consistently asking your customers and prospect why they do what they do, why they don’t choose you, how they make decision and why they chose you.

Take all of that information and put into a set of characters your business is built to attract and everyone in your organization will learn how to attract the right kinds of clients.

The Future of SEO

Marketing podcast with TopRank’s Lee Odden

photo credit: Simon & His Camera via photopin cc

photo credit: Simon & His Camera via photopin cc

Does it makes sense for companies to invest in SEO as an independent activity? Can you influence search without content and social?

Those are some of the questions I asked Lee Odden, author of Optimize: How to Attract and Engage More Customers by Integrating SEO, Social Media, and Content Marketing and founder of TopRank Online Marketing for this week’s episode of the Duct Tape Marketing Podcast.

I think it’s easy to say SEO is dead. Certainly it’s not practiced the way it once was but does it still have a place as a stand alone marketing practice.

The practical matter is that when you’re in a competitive environment it’s not enough to put up good content. There’s still a need for content and digital assets to align with keywords and that takes intention. Social media participation and authority are increasingly important so as Odden shares in this interview – “you’ve got to be doing it all.”

Content marketing is perhaps the future of SEO right now, but it’s not just content – it’s content marketing. The implication being that the content has a purpose and a specific intent.

Odden’s recent blog post titled – The Truth About Content Marketing and SEO makes this distinction very clear.

Reboot Your Business and Your Life

Marketing podcast with Mitch Joel

I’ve been sensing a change these days. Actually, like most change, it happens in a way that is imperceptible, until you step back and look at something like a six month window. Then you can see it.

photo credit: andjohan via photopin cc

photo credit: andjohan via photopin cc

The world of marketing has changed – social, local, mobile – all powered by content, has happened, it’s not a fad – and yet businesses are still acting as though they can treat it as such. But here’s the really scary thing – it’s changing again.

For this week’s episode of the Duct Tape Marketing Podcast I visit with Mitch Joel, CEO of Twist Image and author of Ctrl Alt Delete: Reboot Your Business. Reboot Your Life. Your Future Depends on It who, in dramatic fashion, describes this state of denial that many business owners and marketers are living in as purgatory.

The change we are undergoing right now will dwarf what we’ve seen over the past five years. Every bit of data and information we share and consume is headed towards a single source or, as Joel calls it, a single pipe. We are moving beyond customer service and marketing messages to a era where businesses must be built to interface directly with the customer at every level.

The customer and the direct relationship with the customer is an organization’s greatest asset and greatest risk. An organization’s ability to respond directly and in real time will determine success and failure. Proactively leveraging opportunities in real time is the new landscape.

One of my favorite lines from the book sums this up – “Instead of asking people to like us Facebook – why not trying liking them first.”

In the world we are heading towards marketing and advertising must become more useful. Advertising must become so useful that people would keep your ad on the home screen of their phone. Messages must become so useful that people are willing to pay for them! Information no longer wants to be free, it wants to be worth paying for.

Media must become both active and passive. The move towards socializing every event or show has created an environment of fatigue. There are times when we just want to read something, or, if we want to engage, it’s got to fit the experience. More content isn’t the answer. Better content, relevant content, content that fits what I am doing right now or content that my trusted friends say is the best, is the answer.

It’s time once again to reboot business and reboot how we do business, how we work and what we call an office and a career.

How I Podcast and Why I Think You Should

John Jantsch talks about podcasting

Podcasting is making a comeback thanks to a growing consumer demand for content. If you’re not listening to podcasts, or better yet, producing your own audio content, you better reconsider.

podcast

photo credit: Bill Selak via photopin cc

I’ve been publishing the Duct Tape Marketing Podcast since 2005. I got into podcasting as a way to create content and unlock opportunities to get in front of leading authors and industry experts.

Back then, podcasting was new, iTunes had just burst onto the scene and an army of podcasters embraced this new RSS driven way to syndicate content. But then social media came along and things like Twitter and Facebook made podcasting seem so last decade. (Heck, people even starting suggesting that blogging was dead!)

But then, a funny thing happened on the way to the evolution of all things digital. People started to rediscover podcasting as a tremendous way to package and deliver content in a new and intimate way. All of a sudden, everyone had a podcast listening device in their pocket (otherwise known as a smartphone), and the new iPhone even came with the iTunes Podcast app preloaded. As a result to the easy access, podcast listening again began to surge.

Some people still shy away from the term “podcast” much like they did “blog.” Here’s the deal, just like a blog, forget what you call it, creating audio content is a great way to tap the fact that people want to listen to content on their most personal device – their phone – and why wouldn’t you work your tail off to get invited into that place.

How I podcast

There are dozens of ways to podcast and I am by no means an expert on every aspect of the technology, but I will share what seems to work for me.

Blue Yetti USB Mic - This a high quality microphone with lots of professional type settings and will set you back about $100, but the quality sound is worth it.

Skype – I do all of my interviews over Skype as my guests are from around the globe. I use a SkypeIn 9 didget phone number so my guests can call from a phone if they like but more and more people connect directly via Skype these days.

I also use a Skype add on called Call Recorder so I can record directly in Skype and it also lets me split the tracks so I can edit them independently.

Garage Band – I edit on a Mac and Garage Band does a great job. I level the sound, add music, and edit some things out before saving to iTunes.

Libsyn – I use Libsyn to host and stream my podcast. I pay about $10 a month for this and it keeps my podcast separate from my web hosting.

Blubrry PowerPress - This WordPress plugin creates a player for my blog and handles the RSS technical stuff including passing the podcast to iTunes. I run my podcast on my regular blog and use the category RSS feed to splice those posts off.

Rev.com – Sometimes I will transcribe my podcasts as a way to essentially take one form of content and make another. Rev.com is fast and very affordable.

If you want to learn more about the technical aspects of podcasting, check out Podcast Answer Man – Cliff Ravenscraft.

My personal listening list

2012 became the year that a number of very well-known content producers embraced the podcast format, producing and distributing audio content in a very big way.

The following podcasts have become very popular in iTunes and offer tremendous content for those inclined to consume their content while driving, working out or simply hanging out plugged into a pair of earbuds.

Seth Godin’s Startup School: Recently launched on the Earwolf network, the Startup School podcast features highlights from a workshop Godin conducted with 30 up-and-coming entrepreneurs.

Social Media Marketing Podcast by Michael Stelzner: Social Media Examiner’s Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media pros.

The Human Business Way by Chris Brogan: Business with a soul. Improve your impact. Be brave. Tell bigger stories. Discussions and more with today’s top authorities on sales, marketing and much more than just business.

The Work Talk Show: The Work Talk Show is a weekly podcast hosted by DJ Waldow & Nick Westergaard featuring a talk show format along with crazy smart guests who operate outside the lines of what work has traditionally looked like.

This Is Your Life by Michael Hyatt: This Is Your Life with Michael Hyatt is a weekly podcast dedicated to intentional leadership. The goal is to help you live with more passion, work with greater focus and lead with extraordinary influence.

Pat Flynn Smart Passive Income: Reveals all of his online business and blogging strategies, income sources and killer marketing tips and tricks so you can be ahead of the curve with your online business or blog.

Online Marketing Made Easy with Amy Porterfield: “Facebook Marketing All in One for Dummies” co-author and online entrepreneur Amy Porterfield shows you exactly how to monetize your online marketing and blogging efforts using her own tested, ACTIONABLE lead generation strategies

Duct Tape Marketing: And of course, I’m partial to my own podcast full of small-business marketing tips, tactics, resources and interviews with some of today’s most inspiring authors, leaders and thinkers.

Download the iTunes Podcast App or Stitcher app and start filling your head with the sounds of content in the form of podcasts.

The Future of Marketing

Marketing podcast with Brian Solis.

WTF

photo credit: peasap via photopin cc

The more things change, the more they change. That’s my take anyway and it seems like we are in the middle a significant change once again when it comes to marketing.

Search revolutionized the way we find things and altered how companies are chosen.

Blogs and social networks shifted the playing field dramatically once again just a few short years ago.

Today, you can’t open up an RSS reader without bumping into a torrent of content on, well, content.

Marketers get it, they need more content. The problem is, consumers don’t need more content, they need a better experience.

And that’s the future of marketing. Now that we have mastered a new tool set my gut tells me we are preparing for a trip back to the future.

My guest for this week’s episode of the Duct Tape Marketing podcast is Brian Solis, Altimeter Group analyst and author of What’s the Future of Business?: Changing the Way Businesses Create Experiences.

Solis and I discuss the coming fusion of innovation, leadership and engagement.

Our presence in the lives of our customers is approaching a saturation point. The only thing left to invest in is creating better experiences using data, access, culture, sharing and community.

I interviewed Lee Odden for an upcoming episode and he plainly stated – “The best investment you can make in marketing is the quality and experience of your product.”

This is where we are headed and many will continue to play catch up – I’ve been saying this for years now and I believe it’s simply come to pass.

How to Make Better Decisions

Podcast interview with Chip Heath

There’s a running joke in my family. When my girls were growing up I would often shout out to each of them as they were off to the next party or outing – “Make good choices!”

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While I was completely sincere in my words it never failed to draw a big smile from them and their friends. (They’ve given me several gifts over the years immortalizing this phrase – see image above!)

While making good decision in life and in business is a great asset I wonder how many people really know how to do it well.

Most of what we do all day long is make choices. We choose when to get up, when to eat, when to go to bed and how to react to every word, deed and thought.

Of course, business only multiplies the choice making buffet.

We get to decide how to position our business, what color our logo should be and even who to hire. Some decisions are certainly more vital than others, but what tools do we generally use to make them.

If you’re like me, it’s mostly gut, experience and a boat load of emotion. Sometimes this works well and other times it plays right into my blind spots.

For this week’s episode of the Duct Tape Marketing Podcast I chose to interview best selling author Chip Heath. You may recall the Heath Brothers penned Made to Stick and Switch.

This month they are back with a new release Decisive: How to Make Better Choices in Life and Work.

As the title and subtitle imply, they aim to teach us all how to make better decision. The book focuses on a 4 part decision making approach that is a bit of a systematic process that can be applied to most any situation.

The trouble with most of us is we make decisions that tend to validate what we already think and doing so blindly or without recognition can lead to trouble or repeating a history of less than stellar decisions.

In Decisive the Heaths suggest the following path:

  1. Widen your options – never limit choices to one narrow set, get options and suggestions from others.
  2. Reality-test your assumptions – this is a great one. Make small choices and see what the market has to say rather than betting the farm.
  3. Attain distance before deciding – this is the good old “sleep on it” option – so many career and relationship ending emails would remain unsent if more of us did this!
  4. Prepare to be wrong – At first I found this odd advice, but what it allows us to do is move to plan B. So often we get so attached to out decisions we dig deeper holes.

Every decision is choice, whether to embrace love or fear, raise your prices, launch a new product, all choices. Next time you face a decision think about the four points above and by all means decide to read this book!

Getting Clarity One Minute at a Time

Marketing podcast with Dan Martell

Have you ever wanted to seek out and find very specific advice for a really big thing you’re wrestling with? Or maybe for just that little thing that needs a specific experience or skill?

Dan Martell

Dan Martell – founder and CEO of Clarity.fm

If you’re in business I’m guessing you have that thought several times a day. What if there were a storehouse of people with all kinds unique expertise just waiting to hear from you? And what if you could dial up one of those experts and “pick their brain” for a minute or two?

Well the good news is there is such a place and it’s called Clarity.fm.

Clarity was founded by Dan Martell, a Canadian entrepreneur and angel investor. Some long time readers might remember another company Dan started called Flowtown, as I profiled it years ago before he successfully sold that venture.

The idea behind clarity is both simple and brilliant. It borrows from the current shared economy trend that creates markets from available capacity – Think AirBnB, Lyft, RelayRides, Uber and Sidecar.

Clarity is a marketplace for available expertise. People with experience register and create a profile, set an hourly rate and make their expertise available to people who need it.

What makes the marketplace run is experts create the product, those in need buy the product and Clarity brokers the process.

While clarity is a potentially lucrative revenue source for consultants and advisors, I think the challenge it really addresses is the “pick your brain” syndrome that can present a problem for any entrepreneur.

Budding entrepreneurs are hungry for advice that successful entrepreneurs often love to share, and Clarity creates the process that makes it work for both. Many experts on Clarity donate proceeds to charity causes and fees range from $1 minute to, well, Mark Cuban prices per minute.

Seems like a Clarity profile would be a natural way to extend and monetize both a blog and a LinkedIn profile.

I got to visit with Martell while he was speaking at a conference and I present his story and advice for this week’s episode of the Duct Tape Marketing Podcast.

By the way, here’s my Clarity profile.