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Right and Wrong of PR Pitches

For years I was on the pitching end of PR and, while I still do some for my own promotion, I am more often on the receiving end of pitches these days.

pr pitchesIt’s probably foolish to suggest there is one right way and one wrong way for a PR person, marketer or business owner to do anything, but I know there are solid ways to get my attention and equally solid ways to convince me you are not really that into me covering your story.

I’ll relate a recent engagement with an internal PR professional as an illustration of what I think is a very good way for businesses to approach the practice media relations. Warning: This is the long-term, thoughtful approach and takes some work.

Before I continue I will admit that the lessons in what follows are PR101 obvious for many, but I’m just here to tell you that experience demonstrates I need to share this.

I wrote a blog post recently on the subject of local search directories. In that post I mentioned about six of these directories by name. The post was pretty generic and all positive. Within a few hours I received an email from Chantelle Karl the Public Relations Manager for Yelp, one of the organizations I mentioned. First PR lesson – track, filter, and engage brand mentions.

Her email simply provided deeper and additional information related to the subject I had covered and showed me where I could find more if I desired. There was no pitch or press release involved. PR Lesson – show that you can be a resource of relevant information.

Yelp is a major player in this growing industry and the information she sent revealed some interesting stuff that I did not know, so I reached out and asked for an interview. Karl wrote back with a contact that was appropriate and we scheduled the interview for the Duct Tape podcast. PR (life) Lesson – be responsive and build relationships

On the day of the interview she confirmed that I had everything I needed and she got out of the way. I can’t tell you how many PR firms still think it’s their job to manage the conversation. Minutes after the interview I received an email with a list of fast facts about Yelp. As a writer, this is exactly the kind of information that I can use to quickly add flavor to the article I was working on. If I want the entire company history I probably know where to find to it, but boiling it down for me into snack sized snippets is a great way to be useful to the journalist. PR Lesson – understand what a journalist really needs and how you can make their life easier.

Today’s post is not an attempt to bash the PR industry, far from it. Thankfully I can recount many stories like the one above, but I could also cite the opposite. Today’s business owner and marketer must employ PR as a major leg of lead generation and these lessons apply no matter what your job title.

Image credit: Waldo Jaquith

Trust Me: Four Steps to Authenticity and Charisma

Marketing podcast with Nick Morgan (Click to listen, right click and Save As to download – subscribe now via iTunes

Trust – can’t get enough of that as a brand, business, or person these days. Everyone knows that, but what they may not know is that there are things each of is doing that may be unintentionally eroding trust – particularly when it comes to the topic of speaking and presenting.

In this episode of the Duct Tape Marketing podcast Nick Morgan, author of Trust Me, talks about trust, authenticity and charisma and how anyone can use it to their advantage as a public speaker.

Charisma is a tricky thing, but I love his definition: The expression of emotion. It’s a tool that can be learned and practiced.

Pay close attention to his thoughts on using or not using PowerPoint.

Check out a recent blog post from Nick: 10 Commandments of Public Speaking

Nick Morgan shows how anyone can be an effective speaker by presenting an image of authenticity and respect for their audience, whether in a group presentation or a one-on-one conversation. He presents a four-step process, perfected in his teaching at Harvard, that enables the reader to use their own personal speaking style while becoming a more persuasive and charismatic communicator and leader.

The four steps of Nick’s system
1) Openness
2) Connection
3) Passion
4) Listening

Lead Generation Is About Being Found

Traditional lead generation tactics, directory advertising, trade show participation, half page print ads are quickly loosing appeal with small business marketers. There are two very good reasons for this decline 1) traditional methods are some of the most expensive and 2) traditional methods are proving less effective in terms of lead generation.

Message and information overload, technology to block ads (caller ID, TiVo, XM radio), and the availability of information may make traditional and more expensive outbound marketing efforts a thing of the past.

For the most part, Gen Y doesn’t know how to operate the Yellow Pages, doesn’t read the newspaper, and watches TV like an interactive sport (when not playing Wii or watching commercialess TV online)

Small businesses must change the way they think about and approach lead generation – they must think more in terms of being found and less in terms of finding. People are still looking for solutions, trying out new services and buying things they want, they’ve just changed how they go about doing it. In a way the control of message consumption has changed with it.

Technology has put the phone directory in our pocket, no need to travel to the trade show because the interactive demo is on YouTube, and blogs, search engines and social media sites provide all the product information, answers and reviews you could ever consume.

So, in order to generate leads and be found you must put yourself in the path of people who are learning about, asking about, and shopping about in your industry. You must create a web presence or hub of information for your business and then create spokes, online and offline that lead people to your hub.

The beauty of this approach is that once you master it, the leads you turn up will be much higher value, much more qualified and likely expecting to pay a premium because they have convinced themselves that you are the answer. (Do it now before your competitors figure it out.)

Now, don’t get me wrong here, I’m not saying your lead generation must be done exclusively online, and I am also not say don’t use advertising – what I am saying is that your online presence is the hub of education and that your online and offline adverting, pr, and referral systems must utilize this new reality to its fullest.

Think of it as lighting candles along dark paths so that weary travelers can discover you in the dark.

Those candles are your education based entries in social media hubs like twitter and Facebook – gentle guides of introduction. They are your pr efforts and articles, written to illuminate your expertise. They are your blog posts, designed to attract surfers looking for the way. They are your strategic partnerships, alignments that evoke trust. They are your web conferences, providing interactive discussions with customers and prospects. They are your community building events, places where candles can be re-lit and shared.

You can no longer sit back, dump an offer in the mail and start working the phones, you’ve got to build your inbound marketing machine and start taking advantage of the power of information, networking, trust, connection, and community to generate leads.

Getting Your Pitch to Not Suck

Your Pitch SucksCleveland entrepreneur Jim Kukral has launched another innovative marketing tool called simply Your Pitch Sucks.

Jim explained the service for a recent episode of the Duct Tape Marketing Podcast. In essence, marketers and can upload their press releases and Jim’s band of PR pros will tell you how to make it better. Understand that this is a rewrite, but a review with suggestions.

During this episode we discuss some best practices when it comes to pitching the media, including building highly personalized media lists and hand pitching your stories after Jim’s service helps you turn it into a winner.

The basic service is free although there are add-on services

iLinc Web and Video ConferencingThis episode of the Duct Tape Marketing Podcast is brought to you by iLinc – Web and Video Conferencing that’s easy to use, affordable and powerful enough to make your online meetings really come alive.

Raising Your Visibility Online

Increasing your visibility and raising your expert status via social networks is the subject of a recent episode of the Duct Tape Marketing podcast. My guest is Nancy Marmolejo, CEO of Sizzibility, who I fittingly ran across on several social networking sites.

Online branding, reputation management, content publishing, networking and other social media strategies are quickly becoming required elements in marketing. The ability to find one’s way around a Twitter like tool will become course work in corporate and education classrooms in the near future (one can only hope.)

Nancy shares a very direct, step-by-step approach for anyone wanting to raise their visibility using today’s rich set of Web 2.0 tools. Check out her list of online pr resources too.

We ended this chat with some thoughts on Latino marketing strategies and agreed that the topic would make a great “panel of experts” kind of discussion – more on that later!

iLinc Web and Video ConferencingThis episode of the Duct Tape Marketing Podcast is brought to you by iLinc – Web and Video Conferencing that’s easy to use, affordable and powerful enough to make your online meetings really come alive.

Create a Journalist Listening Station

Garnering great press for your business is a powerful marketing strategy and as such, journalists should be on your radar as a target market. Now, instead of abusing them with buy (press releases) messages, how about starting by building some know, like and trust before you ever ask for the order – that’s just good marketing.

The absolute best way to do this is to become a resource to a select group of journalists that report on your industry or businesses in your community. As a resource your primary job is to help them do their job better by sending along industry information, adding to stories they write and commenting on potential resources and angles they might consider – nothing to do with selling your business or story.

If you do this I can almost guarantee you will start getting calls to provide quotes in stories as a reliable source.

Here’s how to make the job of journalist relationship building easier.

Use Google Alerts and Google Reader to track every story, blog post and mention your target list of journalists create and scan them in five minutes from one location (or, even have them sent to your email inbox as they happen in real time.)

Then you can visit your Reader page, see if anything from one of your journalists pops up and go make a relevant comment on their blog, drop an industry study in mail or suggest a follow-up angle to their story through a hand-written note. This entire process should take just minutes a day and can even be delegated once it’s up and running.

Some tech notes:

    Google Alerts

  • Use quotes around full names to get best results – “bill smith”
  • Check the RSS version to have it sent to Google Reader
    Google Reader

  • Create a folder in Google Reader just for your PR efforts so that you can store the results of your RSS alerts in one handy place
  • Get in the habit of checking and responding at least several times a week.

Duct Tape in the News

Here are a few recent interviews I thought I would share.

Content as a Referral Source

(HARO)I wrote recently about a great new service called Help a Reporter Out (HARO) – this service, founded by PR Geek Peter Shankman, matches journalists on a story with expert sources. Anyone can sign up to get the three daily emails full of stories just waiting for you to contribute to.

Peter’s enthusiasm and New York pace shine through on this episode of the Duct Tape Marketing Podcast. (Although admittedly I had a microphone issue on this recording and Peter’s voice is a bit muffled) This is a great free tool and every small business should subscribe.

And, here’s a killer referral and networking tip. Subscribe to and read the HARO emails with two hats on. One, look for stories you could add to and two, scan through the queries thinking about any of your customers, partners, suppliers or prospects that could be offered up as resources to a journalist. If you would take 5 minutes a day sending off appropriate story ideas to your network, the referral tap will open in your direction in a matter of a few short weeks.

Remember, referrals are about trust and relationship building and nothing does that faster than showing you are thinking of others and trying to find ways to help them get what they want to succeed.

AT&TThis episode of the Duct Tape Marketing podcast is brought to you by att.com/onwardsmallbiz. Resources for the small business owner.