Questions? Feedback? powered by Olark live chat software

Five Selling Mistakes that Cost You Marketing Dollars

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Mike Montague– Enjoy!

sales-mistakesMost businesses these days seem to take a sales or marketing approach to business development instead of a sales AND marketing approach. These common mistakes in sales can cost you marketing dollars and a lot of revenue from potential sales. If you are looking for a better return on your marketing budget, you might try looking at your sales department.

You don’t tightly target your prospects.

When business is slow, the temptation to tell your story to whomever will listen is great.  Instead, be choosy about the people to whom you “tell your story.”  Use your existing customer base to identify the characteristics of your best customers.  With that information, have the sales and marketing departments sit down together and develop a profile of your “ideal” customer.  Then, search out prospects that most closely fit the profile.  You may meet with fewer people, but you’ll close more sales.

You’re not sufficiently selective about the prospects with whom you meet.

Expressing an “interest” in your product or service is not a strong enough reason to schedule an appointment with a potential prospect. If prospects’ “interests” aren’t backed by recognized needs or desires for your product or service – now or in the immediate future – then there’s no compelling reasons to meet with them.  Find out why prospects are interested and what trigger event sparked their interest before you schedule sales appointments.  Use the marketing department to score the leads and nurture them until they are “sales ready”.

You neither establish credibility nor demonstrate expertise.

In sales, your job is to help the prospect view their situation from different perspectives and discover elements or aspects of their challenges they didn’t previously recognize.  And most importantly, you can’t just tell them! Prospects can get information from your marketing, but you must be able to ask questions in such a manner as to help prospects make those “discoveries” through a conversation.  Here’s an example:

When you asked your production manager to measure the injection pressure differential between the beginning and end of the production cycle and to what extent it contributed to the casting inconsistencies, what did he report?

Educating your prospects through intelligent questions demonstrates your understanding of their problems and allows the prospect to discover your expertise. It is perhaps the single most important skill to master in modern selling.

You don’t ask “tough” questions.

To be valuable as a salesperson, you must be able to identify elements at the center of controversies, uncover root causes of problems, discover carefully guarded information, and obtain rarely volunteered commitments.  You won’t be able to accomplish any of those tasks without asking tough questions. Again, marketing materials can explain features and benefits, but only great salespeople can ask and answer tough questions.

You rush to make presentations.

Many salespeople are too eager to make presentations.  They view them as opportunities to establish the value of their products or services by demonstrating their unique aspects. However, the real purpose of presentations is to confirm your ability to deliver the solutions prospects are predisposed to buy.

Until you know what and why you are presenting, you should refrain from making presentations.  Don’t cool off your lead from the marketing department by presenting information they don’t care about, instead heat it up by discussing the prospect’s situation and understanding why they are considering your help.

Make the most of your marketing and sales opportunities!

If both departments work together, the harmony can take your organization to the next level. Marketing can become sales enablement specialists who create and nurture leads, and then escort them over to sales at the perfect time. The sales team can relax and become closing conversation masters that bring the expertise of a trusted advisor to remove road blocks for prospects. Both departments can work together to create an environment that allows the customer to buy and enjoy doing so!

These five mistakes are just some of the ways selling mistakes hurt your marketing. If you can think of others, please share them in the comments below.

 

Mike-Montague-2013-smThis is a guest blog by Mike Montague, Associate and Certified Trainer at Sandler Training Kansas City. Sandler Training empowers their clients to achieve higher levels of success through innovative training courses in sales, management, and customer service for companies and individuals around the Kansas City area. They offer public and private courses for individuals and organizations who value lifelong learning and continuous improvement.

How Networking Can Increase Your Sales and Help Your SEO

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Samantha Pena – Enjoy! 

pushing social network structure

photo credit: Thinkstock

You know the saying, “It’s not what you know but who you know”? Although your skills and dedication play a large part in starting your business, your chances of success rise when you know the right people.

Networking is one of the most valuable business tactics in growing your business, because it gives you the opportunity to learn from others and to tell them about your business in return. Consequently, networking can expand the reach of your business, boost your website’s search rankings, and increase your customer referrals. Here’s how:

Collaboration with industry experts increases your brand exposure

Networking gives you the chance to not only discuss your business with professionals but to also offer them something of value, whether that is your help, your service, or your knowledge.

When you meet others whom you think might be a great resource for your business, offer to partner with them on a project that is mutually beneficial to both of you. Although the type of partnership you create will largely depend on your business and your goals, there are so many collaboration opportunities available in real life and in the digital world.

Offering to speak at one of their events or collaborate with them on a white paper gives you the opportunity to showcase your industry expertise while tapping into and connecting with their existing network. Cross-business collaboration is thus a great way to gain greater publicity for your business without coming across as overtly promotional.

Trustworthy referrals influence consumers’ purchasing decision

In an age when reviews are readily accessible on the Internet and the market is inundated by similar products and services, businesses rely on positive referrals to gain new customers. In fact, statistics show that 65 percent of new customers come from referrals, primarily because people gather other people’s opinion before determining whether they should purchase a product.

Therefore, in order to boost your brand trust and increase your referrals, you must establish excellent business partnerships. For example, ask a business connection if they’d be interested in setting up a barter program with you, in which you’ll do work for them and refer new clients to their business and vice versa. Although you’ll be doing some work for free, the high-quality leads that you’ll receive from the partnership will override any monetary loss you may have.

In addition, maintain positive relationships with your loyal customers by offering them referral incentives. Offer a reward or a discount if they refer your business to a friend. A compelling reward and a clear and easy call-to-action will encourage customers to recommend your business to their contacts, increasing your network, brand reach, and leads.

Digital networking encourages brand trust

Building a network between your business, your customers, and experts in your field not only builds up your brand’s credibility but also boosts your SEO efforts. The best way to do this is to create connections with important bloggers and to network with your customers on social media.

In the last year, consumer confidence in social media as a trustworthy source of information increased +75 percent. Therefore, instead of advertising, which don’t work anyway, network on social media. When you connect with consumers on a personal level, you not only gather valuable insight on your their needs and wants but you also earn their trust. In addition, many experts say that there is a correlation between social media and SEO in link opportunity and search volume increase, which is an additional perk of using social media.

You also don’t have to network with just business owners. Sometimes, establishing a connection with thought leaders and influencers in your industry who are willing to write about your product or service and link back to your site is useful in increasing your brand exposure and building up your backlink profile. Especially since SEO and PR are becoming more integrated, it is important to get featured on authoritative sites in order to boost your site ranking.

Networking is a powerful strategy earning you high-quality leads, more customers, and brand trust. Therefore, view every moment as a potential networking opportunity and watch your business grow.

20140319144747_samSamantha Pena is a Content Strategist for Hudson Horizons, a digital agency that offers Web design, development, and marketing for small to mid-sized businesses. In addition to her weekly posts on Hudson, she also writes for various notable digital marketing sites on social media marketing and SEO. You can read her latest posts on Google+.

 

Using Forums to Market New Products and Services to Existing Customers

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Patrick Clinger – Enjoy!

proboardsBusinesses of all stripes are always looking for new customers to buy their products or services. However, sometimes businesses ignore the best place to look for new sales:  through customers who have already purchased products and services in the past.  Tapping into your existing customers to boost your sales is smart because you’ve already done the hardest part of the sales cycle with them:  you made that first sale.

The easiest path to new sales is often found through those who have already made a decision to buy from you.  The key is getting a sense of how the products are perceived by customers, how the services are used, and what add-on or upsell products and services are a good fit to market new offerings to an existing customer base.

Internet Forums

One of the best tools for learning more about customers who already use your products and services is social media, with Internet forums being one of the more dependable tools for gathering information.

According to a 2012 study by Awareness, a marketing firm based in Burlington, Mass., one-third of marketers are looking to social media and Internet forums as the platform of choice to reach customers.  Nativo, a content marketing firm in Long Beach, Calif., says 20 percent of Americans use forums to discuss and recommend products.  Nearly two-thirds of women in online forums make product recommendations on these boards.

Marketing to customers via an Internet forum delivers this proven path and helps ensure success by enabling a series of regular and intimate communications between the company and the customer. Spending time on Internet forums where your customers can be found often reveals relevant marketing information about products in demand, services used, strengths of competitive offerings, and weaknesses in products or services offered by a competitor.  This sort of intelligence is ideal for putting together a sales pitch on new or related products and services, or to make a compelling offer to customers of your chief competition in order to acquire new customers who were unhappy with their offering.

Internet forums also help to build customer loyalty. The seeds you plant today, through the intimate two-way communication forums provide, help make products better and allow the company to fix potential problems, while ensuring product launches are more successful — just by leveraging the loyalty built through the regular interactive engagement with your customers.

Spend some time finding out which forums your customers read regularly and do some “lurking” where you read each post and response without actively participating.  Take careful notes.  Identify current customers on the forum.  From their posts and comments, what other products or services would improve their experience with your company based on the first purchase they made?  Do they offer advice to others buying similar products or do they warn prospects about the purchase they made from you?

Stay in Touch

If you detect something is wrong, you can proactively contact them and fix the problem.  If it’s a competitive offering, how does your product or service address the shortcomings of the competitive solution?  Can you put together a program to encourage these customers to try your company?

Internet forums provide a great way to stay in touch with your customer base.  But there are some “rules of the road” for participating in a forum and using it for marketing purposes.  Follow them or you could risk being banned by the forum staff:

  • Develop a good profile so forum participants know who you are.  Make yourself approachable.  Make sure there is contact information so it makes you accessible to your customers and prospects.
  • Introduce yourself to the forum members in the appropriate section.
  • Be smart about commenting; never insult a poster.
  • If you are alerted to a problem, play a role in getting it resolved; encourage other posters to ask you questions.
  • Make valuable contributions to the forum; provide good information.  Don’t spread rumors or make bold claims.  Be helpful and humble.  Be objective.
  • Don’t hard sell new products and services when you make a new post, and always expose any biases you have.  It’s great to help people who have questions, it’s bad to spam.

Patrick Clinger Headshot - 300dpi-jpg 05-16-13Patrick Clinger is founder and CEO of ProBoards, the world’s largest host of free forums on the Internet (www.proboards.com).  The company has been hosting forums for more than 14 years with over 3.7 million forums created on its platforms.  The company’s forums record billions of page views every year with tens of millions of registered users.  ProBoards’ Forums.net white label forum service allows small business to quickly and easily create their own branded Internet forum that is fully managed by ProBoards.

 

Why Live Chat is a Powerful Sales Tool

It is guest post day here at Duct Tape Marketing and today’s guest is from Sunir Shah – Enjoy! 

As you read this article, potential customers are browsing your website, looking to buy something from you. Lost, confused, skittish, they will abandon your site before buying anything.

If only you had talked to them in time.

If you still think live chat is just for technical support, you’re in the wrong decade. As your ever present salesperson on every page of your website, the new live chat finally gives online companies that shop floor presence the average customer needs before buying.

What live chat has become

bonobosWhen I say live chat, I’m talking about the chat tab in the corner of websites like BonobosHipmunk, and Birchbox.

I’m talking about live chat that is immediate and personable, where real humans answer questions and provide helpful, actionable information. The kind of live chat that provides you with direct, one-on-one conversations with customers.

It’s no surprise that a study conducted by Shopify showed that chatting customers were 3 times more likely to become return shoppers and had 48% larger order sizes.

Why Live Chat Improves Sales

A customer clicking through from search or advertising is not a loyal customer. They just want to know, ‘What’s in it for me?’

Live chat gives you a chance to show you’re more than a landing page by being there, answering their questions, and If you’re not online to answer that question for them, customers will move on to the next website that can.

By simply initiating a chat, a customer instantly qualifies themselves as a lead.  That one-on-one interaction gives you the opportunity to answer a question or solve a problem that converts them from ‘lead’ to ‘customer.’

More importantly, you get the chance to delight them with an amazing experience that might win you a future and returning customer.

How to rock live chat

Be available. If you’re going to do live chat, you need to staff it. Not answering an incoming chat is worse than not answering the phone. It’s gives customers the same feeling as when walking into a store and not being able to find a salesperson.

Make it snappy. Customers expect immediacy, so aim to respond to their first message in under 30 seconds. A few seconds more and they could be on to the next store. Even a simple hello will get the conversation started.

Make it human. Fire the robots. Burn the scripts. Let your staff be natural when they’re helping customers. Like this Netflix customer support rep who managed to delight the customer with a deep knowledge of science fiction programming. This is a chance to build a relationship with your next loyal customer.

Prepare your team to sell. Train your staff to know solutions for common problems and problems the customer hasn’t yet considered. Ideally your operators are good listeners and strong critical thinkers, able to solve immediate problems and anticipate future needs based on conversation context. Share transcripts of good and bad chats to show your team what works and doesn’t.

Practice starting chats. The beauty of live chat is you can see who’s on your site and what pages they’re viewing. You can initiate a sales conversation by posing a targeted sales opener. For instance, if they are looking at bikes, “Hey, we have a big selection of mountain bikes. I can help you find the right one. Are you staying near the city or going offroad?

Close the sale. You can lose a lot of sales at order and fulfillment, either from customers who lose faith in the purchase, don’t trust you, or are having problems. Set an automated rule to initiate a chat for any customer that hesitates on checkout, such as “Hey, want to know more about our money back guarantee?”

Big Finish

There are tens of thousands of companies just like you using live chat for sales. Like Farms Technology, LLC, which uses it to approach sometimes introverted farmers with useful product information. Or WhoIsHostingThis.com who uses live chat to establish trust and build a rapport to boost sales.

Live chat is a powerful, if not the most powerful, sales tool you have. It’s the only tool that lets you talk to customers while they are shopping on your website.

It’s immediate, helpful, human and more like a real world sales experience than any other online channel.

‘Carpe Chatem’ – seize the opportunity in each conversation to win a customer and close more sales.

 

Sunir 1Sunir Shah is a marketer, developer and startup guy who loves making the Internet a more glorious place. Currently he’s the Chief Marketing Olarker at Olark live chat where he spends his days winning markets through engineering and his nights losing Settlers of Catan.

 

4 Ways Creativity Can Help Generate Online Sales

Thursday is guest post day here at Duct Tape Marketing and today’s guest is from Ryan Ernst – Enjoy!  

As digital marketing and advertising has evolved throughout the years, function has slowly gobbled up form, one clicks, like, page view and web lead at a time. It’s 2014. And Don Draper ain’t walking through the doors of your boardroom with a storyboard anytime soon.

But creativity and imagination still play a huge role in digital marketing – a role that can drastically boost online sales in any industry. They’ve certainly helped our business grow.

When it comes to marketing your company, showing off your services and products in a clever manner is a key component to capturing the imagination of the consumer. Creativity will instantly distinguish you from the competition. Not only will your brand appear to be a trendsetter, it will be.

Below, we’ll highlight four creative ways that can help your business generate online sales. They should be key not just to your strategy, but to your overall digital marketing mindset.

graphics

photo credit: BigStock

Stunning Graphics: Having compelling graphics throughout your website and social channels is an absolute must. Invest in graphic design work, photography and above all else, attention to detail. All will provide you with returns. When a visitor comes to your website and sees amazing imagery, they will be captivated by your company. Implementing a creative strategy with graphics will help you soar past the competition and result in more people inquiring about your company. You’ll regret not implementing this creative strategy sooner.

Video

photo credit: BigStock

Video: A study by eyeviewdigital.com shows that using video on landing pages can increase conversion by 80%. Videos increase the length of time people stay on your page, giving your brand message longer to sink in. This rich form of media on your website will make your company seem larger while clarifying your overall brand message.

Copywriting

photo credit: BigStock

Copywriting: Have you ever taken the time to examine the verbiage on your website? Is it clear and concise while helping the visitor navigate through exactly what they are looking for? Keep in mind, you’re losing a reader with every sentence. Keep your image simple and keep the most important information at the top. We strongly recommend setting up a Google Experiment within Google Analytics platform where you can test two different pages to see which one performs better. This will help you gauge which messaging resonates the best with your web audience!

Personality: Let’s face it, so many website are dull and boring. When a brand actually conveys its true personality, the consumer will be more connected with it. In the bio section of your website, in addition to professional photos, add an interesting fact about each associate that actually has some personality! This is also a great conversation piece when meeting with your customers.

Keep in mind, sales is sales. Watch any great salesperson and you’ll see the way they capture the imagination of the person to whom they’re selling. Creativity always will have a place in that process. It might not have the direct correlation in an uptick in business as spending more money on advertising. But in the long run, creativity will make people connect with and share your brand. That means more clicks, more likes, more page view, more web leads. And more sales.

 

Ryan_ Ernst_bio_photoRyan Ernst is the Director of Communications at The Connor Group.

Involve Your Prospect In Their Story to Ignite Inbound Selling

Today is guest post day here at Duct Tape Marketing and today’s guest is from Mike Hanski – Enjoy! 

wiifm

photo credit: flickr

In certain ways, inbound selling is a lot like inbound marketing.  At the very least, they have one very important concept in common – content is king.

The success of any inbound technique – letting potential leads come to you rather than go hunting for them – is quality content.  And the driving force behind quality content is the idea of letting the reader understand “What’s In It For Me” (WIIFM).

Understanding WIIFM

Any business professional will tell you the most important concept of business writing is answering the question, “what’s in it for me?”

Prospects don’t care about how many products you sold last year, the size of your company, the awards you’ve received or anything else that is wholly unrelated to them.  All they care about is what they can get from the deal.

Fortunately, this idea plays right into the hands of inbound sales specialists.  Check out the ways you can use WIIFM writing to enhance the success of your inbound selling strategy.

Using WIIFM Writing to Create Problems

Last year, John wrote a post outlining the anatomy of inbound selling.  He mentioned the following:

“Inbound sales professionals build and sell problems that prospects don’t even know exist.”

If done properly, WIIFM writing creates problems and initiates questions.  You want your content to answer some of the questions the reader might have, but not all of them.  This draws attention to specific areas of need.

For example, you might write…

We can help with your search engine optimization, social media marketing, and other marketing techniques.

The reader would wonder…”what ‘other marketing techniques?’  Can you do my offline/print marketing too?

To get the answer to that question, the prospect will seek you out.  In the meantime, he might realize he does, in fact, need online marketing techniques in addition to the offline marketing he intended to implement.  You’ve created a problem he didn’t know he had.

WIIFM is All about Providing Education

In another post about the correlation between marketing and selling, John mentioned the following:

“Today’s salesperson must be ready to teach, publish and demonstrate expertise.  Every sales person should answer questions via blog posts, engage in social media conversations, and conduct online and offline seminars.”

Again, this idea plays right into the hands of WIIFM business writing.  The best education tactics are centered on how the reader will benefit.

Do you need some ideas for educational blog posts with WIIFM principles?  Try writing about…

  • Industry secrets.  Is there some insider information you can provide?  Are there questions people are dying to know the answer to?  Give away the recipe to the secret sauce and prospects will love you forever.
  • Controversial topics.  Is there something taboo about your industry?  Are there things no one wants to talk about?  Expose those issues.  Educate prospects about topics they didn’t even know they needed to know.
  • Other areas of expertise.  Demonstrations and tutorials are golden.  Teach something and prospects will be hooked.  Consider making a video of your efforts.

Social media is another arena that offers prime learning opportunities.  When you think about providing educational information with your social media account, remember…WIIFM.

That means, less self-promotion and more client-centered content.  A general rule of thumb for any social media marketing effort is 80/20 – 80% of your content should be links and shares of other people’s content and only 20% should be about you and your brand.  If you are going for a true WIIFM approach with the goal of inbound selling, you might want to change the ratio to something even more drastic – maybe 90/10.

Just focus on providing genuinely helpful content.  Link to other leaders in your industry.  Share significant news pieces.  Be helpful.

Writing Stories about Them

Another concept of inbound selling is the idea of switching from lead nurturing to storybuilding.

“Salespeople must be able to relate the organization’s core stories to the world of their customer and they must help the customer build a new story that stars them in the leading role.”

This strategy is the one most likely to cause a WIIFM stumbling block.  While creating the organization’s stories, it can be easy to slip from them-oriented tales to us-oriented success stories.  When you write, remember to make sure your stories are problem creating (them) rather than problem solving (us).

Other WIIFM Web Content

The driving concept behind inbound selling is letting the prospect come to you.  Therefore, you need to make that task as easy as possible.  Again, think about them and what they need to reach you.

  • Make your “Contact Us” page easy to find.  Clearly link to it from the homepage – and each internal page.
  • Provide as much information as possible on your “Contact Us” page – physical address, email addresses, phone number, fax number, GPS coordinates…everything.  You can’t possibly go overboard here.
  • When applicable, give specific contact information.  Do you have different departments to handle different issues?  List all those out with the appropriate contact person and information.  Try to avoid the ambiguous “[email protected]” email address.
  • List basic information – like your phone number and email address – on each page of your website.  Don’t make visitors go to your “Contact Us” page if they don’t want to.
  • Share customer testimonials.  Let other people be your sales rep.  They might connect with the reader in a way you can’t.

When it comes to inbound selling, your website is one of your most powerful tools.  Be sure to keep the content focused on the reader.  Tell them exactly what’s in it for them.  Write with your prospect’s interest at heart and you can’t lose.

 

Mike HanskiArticle by Mike Hanski – content strategist and a blog writer at Bid4papers.com. When not writing about education technology and business, he enjoys American literature and traveling in far countries.  Learn more about Mike at Google+.

How to Get Past Cold Calling

Thursday is guest post day here at Duct Tape Marketing and today’s guest is from Andrea Hewitt – Enjoy! 

Cold calling is proven to lead to high levels of anxiety for at least 40 percent of sales people during their careers. That’s why every company should strive to get to the point where they can stop relying completely on cold calling and finally see hot leads coming down the pipeline.

Unless you become a giant corporation, which is not the case for most companies, you’ll still be tracking down new clients through cold calls. It’s the perfect way to touch base with many potential customers that wouldn’t find you otherwise.

But how do you transition to less cold calling and more customers coming to you? Start with these four steps and you’re sure to see more hot leads coming your way:

1. Provide a great product or service

The easiest way to draw people to your brand is to have an incredible product or service to offer them. Find a need in whatever market you want to break into, and make something great to fill the void. You don’t always have to reinvent the wheel. Find something that needs to be updated and create a better version. If your product is good, people will talk about it and you’ll start to see positive feedback that could attract potential customers.

2. Network every chance you get

If you focus on a specific industry, get to trade shows and use the opportunity to spread the word about your products. If you’re trying to sell to a specific region, go to local festivals, gatherings, and any opportunity for you to mingle with community members and leaders. Hand out as many business cards as you can, then let the customers come to you. Utilize every opportunity to hit the pavement and you’ll be sure to build awareness of your brand.

3. Create an awesome web presence

One of the main ways you can drive leads to you is to have an incredible web presence. If it’s been a couple years since you built your site, create a more modern design. Think of your website like a book—people are judging it by the cover. You also need to make yourself search engine optimized (SEO). For example, if you own an ice cream shop in Duluth, Minnesota, when people search Google for “ice cream in Duluth,” you want to be the first result. Start increasing your SEO by conducting a site audit. This step will point out problem areas that you can work to fix so your site starts performing higher in the rankings.

4. Cultivate a good reputation

Build relationships with the movers and shakers in your industry. If there are publications that many of your potential customers read, contact them with well-written press releases about new products and updates. Or ask if you can write something for them to get your name out there, educate your audience and demonstrate your authority. If there are professional organizations or chambers of commerce that are trusted in your area, get in touch with head honchos and convince them your company deserves public attention. Getting those people on your side and talking about you will lead to more inquiries.

You’ll also create a stellar reputation by having solid customer service. If you consistently go above and beyond for your current customers, they’ll do word-of-mouth marketing for you by bragging to their friends and colleagues.

Once you’ve tackled these first four steps, you’ll be on your way to finding the balance you desire between cold calls and hot leads. This won’t happen overnight but if you take your time and take pride in your exceptional product or service, you’re destined to get where you want your business to go.

Andrea Hewitt Andrea Hewitt is a content writer at StorageAhead, a web marketing company. She spends most of her time writing blogs that help others grow their businesses. She loves tackling a variety of topics and if she’s unfamiliar with one, she’ll do hours and hours of research until she feels like she has enough authority to write about it.

 

Increase Rejection to Grow Your Business

Thursday is guest post day here at Duct Tape Marketing and today’s guest is Andrea Waltz  - Enjoy!

YistheDestinationgraphic-webIt seems ridiculous.  After all, most business owners and salespeople alike operate from a place of fearing or, at best, avoiding opportunities to be rejected.  If the goal is to close sales and build the business, how would getting rejected more often possibly work?

The simple answer is it is in the avoiding rejection that the greatest opportunities are actually lost. The strategy works on the premise that when you increase opportunities to be rejected and hear more ‘no’s’, that your opportunities for yes’s, or whatever it is you are seeking, will also increase. You could say it is a numbers game.

For example, we’ve all heard the line, “Would you like fries with that?” A question so popular, the phrase itself encapsulates the entire philosophy of what it means to “upsell.” Of course, it is true: the mere act of increasing the amount of product you show and services you offer increases both the yes’s and no’s you will hear. It is not only a fool-proof formula, but one of the great undeniable laws of the universe.

What’s the issue?

Most people have grown up in a “Go for Yes” world. In that world, closing is good (the yes) and rejection (no) is bad. If you get a “no” you must be a failure and doing something wrong.   Unfortunately, it’s this emotional baggage and poor belief system that that holds us back from asking more questions, talking about additional products and services, or going after that big, scary client we’ve always wanted to land.

As kids, we had a natural sense of tenacity that has somehow been drummed out of us. So as adults, business owners find themselves doing everything within their power to avoid hearing “no”, sabotaging their growth and ensuring mediocre performance. As we go on, the entire world of opportunities starts to shrink because they only look for the yes’s – the low hanging fruit, the “easy” sales, leading to average results over time.

Try this:

Go out of your way to intentionally increase your failure rate. You read that right; intentionally increase the number of times you hear prospects and clients say “no” to you.  And, if the key to success is to increase our no’s, then it only makes sense to celebrate our setbacks as well. If someone turns you down, celebrate it! When was the last time you rewarded yourself for failing or hearing a no? Probably never!

How many total “no’s” did you personally obtain yesterday?  Last week?  Last month?  Now it’s time to start.  For this to work, you’ve got to get into action and step outside of your comfort zone.  When you start hearing no’s and start thinking differently about no, you will create the mind shift that is required to get back to that persistence you had as a kid. And, in the process opportunities will come into your business and life because you are finally willing to risk and wanting to ‘fail.’

To achieve significant success in today’s world, failure and hearing ‘no’ is not just a possibility…it is a requirement. We must see success and failure for what they truly are: not opposites, but opposite sides of the same coin. In other words: Yes is the Destination, No is how you get there.

AJWHeadShotFeb2013-WEBRichard Fenton & Andrea Waltz are the authors of “Go for No!” a short powerful story written specifically for business owners and sales professionals in every industry who must learn how to face failure and rejection to be successful. Visit http://www.goforno.com or get ongoing NOtivation at www.facebook.com/Goforno.