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Using Social Media to Generate Sales Leads

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Dawn Ellis – Enjoy!

Hand over keyboard

photo credit: Free Images

If you’re looking to generate sale leads successfully, you need to go where the people are. And currently, everybody seems to be on social media. At first glance, social media looks like a place for friends and family members to share pictures of their daily outings – which is true to some degree – as social media is about connecting people digitally through conversation.

With the average Facebook user spending 6.35 hours a month on the social platform, and 260 million active users on Twitter, you cannot afford to avoid social media. Businesses are investing a lot of money and time into their social media strategy. On the other hand, smaller businesses cannot afford to budget marketing and finding leads through social media is overwhelming.

If this sounds like your business, stop putting your head in the sand and find those sale leads through social media by following these four simple steps:

Know your audience

People join social networking websites to socialise. They don’t want to be bombarded with advertisements. Advertisements belong in magazines and not on social media. You should treat your social media accounts like you would your mailing list. Be personal, be engaging and be human. Always remember to reply to customer comments.

Give them what they want

You know who your prospective customers are but they don’t know about you. Why should they come to you? Be interesting, be entertaining and be informative with your content. Be reliable, be dependable and don’t ask for anything in return. Soon your prospective customers will find you.

Become the go-to person

You should have an integrated blog on your website. You should be addressing current issues that your customers are facing, updates on your business and daily ramblings. You should be sharing these posts on social media. People are quick to dismiss the brands that they believe will not deliver the services they require. By becoming the go-to person in your industry, you will attract more customers and strengthen existing relationships.

Utilise multiple channels

It is worth knowing that the most popular networking websites are: Facebook, Twitter, YouTube, LinkedIn, Google+ and Pinterest. Each social media channel boasts their own community. You should adapt your long-term plan to each community accordingly. Have a clear focus, be consistent and prove your expertise. Utilise multiple channels and cross promote. Nonetheless it is better to be actively involved with one or two social channels, than to be spread thinly with no given direction on them all.

Measure your success

There are many free tools to monitor your social media engagement but they do not tell you if people clicked through to your website. Google Analytics is a great tool for learning about your customers. You can see how many people have visited your website through social media. Learn what works for your audience and what doesn’t. By consuming this data you can work to making your social media a triumph.

Finally

Studies show that 70% of businesses generate leads on social media. Productively use social media and your business will see an increase of brand awareness, website traffic and conversation. Follow the above steps and advance your business by attracting more customers and strengthening existing business relationships.

dawnellisDawn Ellis is Content Outreach Executive of AlldayPA, offering businesses a bespoke call handling service, answering calls personally and professionally 24 hours a day, 365 days a year. Dawn is interested in marketing, search engines, social media and all things digital..

 

From Zero to Thousands: 5 Steps to Get Your Social Media Up and Running

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Rachel Wisuri – Enjoy!

Social Media

photo credit:pixabay

Maybe you’re a new business, or maybe you’re an older business who recently decided to get active on social media. Regardless, you face the same problem: how do you build a successful presence on social media when no one on Facebook, Twitter, Pinterest, or Instagram knows who you are?

Below, I’ve outlined 5 steps to get your social media channels up and running.

1. Choose the channels that work best for YOU

Not every social media channel will works for your business. As the Community Manager for a test-prep company, I’ve experienced that firsthand. Pinterest for test prep? Not the most efficient use of my time. (Have you ever heard your friends say, “Oh I saw the most amazing pin about math formulas today”? No? Didn’t think so.) So first, choose the channels that are right for your company.

How? Figure out where your customers already hang out. Set up a Mention or a Google Alert for your company’s name, and find out where conversations about you are already happening. (Or, simply ask your customers what their favorite platforms are!) You can also consider the demographic information for each channel and try to match that up with the demographics of your customer base.

2. Define your goals

As marketers, we know it’s much better to be able to track and define your success with hard numbers. Once you’ve chosen some channels, it’s time to set up your metrics for success. That will help you see if your hard work is paying off and help you decide if you should continue to invest in a channel that is not working as well as you’d like.

Some things to consider when setting up your metrics goals (a.k.a. how will you define success?):

  • Is getting a lot of followers your main goal?
  • Do you want to increase mentions of your brand online?
  • How important are likes, re-tweets, comments, and engagement to you?
  • What is your goal for response time to customers’ questions and comments?
  • Are you trying to increase clicks and drive traffic to your website?

3. Tell everyone you know.

Great, now you’re set up on the best channels for you and have started making your profiles look awesome. But you still have the same problem: no one is following you. :(

How to fix it: start an online conversation with your current customers to get the ball rolling. Move your existing customer base to your social media channels. Email them, put your account names on your business cards, and scream it from the rooftops. By driving their focus to your social media accounts, you’ll start to build a quality follower base that already likes you and what you have to say.

4. Think like a human being, not a social media robot.

Don’t just promote and talk about yourself. Don’t allow your conversations and posts to be one sided. When you act like a human being via social media and use it to interact with other human beings, you’ll be able to reach new potential customers and people who are genuinely interested in what you’re selling.

Engage in conversations like you would with your own friends — “like” relevant comments and statuses, and start conversations with interesting people and companies.

5. Provide useful information to your community.

Now, I’m not saying you should never talk about yourself, but do so in a way that will benefit your community. What are their main concerns? What do they need help with? This comes back to knowing your customers.

Now that you have these 5 steps under your belt, it’s up to you to upkeep your brand new follower relationships and make them last far into the future!

Bonus Tip: people love contests and free stuff, and your followers are no exception. Engage your new social media community by promoting fun competitions. Got some company pens or t-shirts to give away? Create a contest for your followers and promise the winners swag! They might even brag about it to their friends, which just equals more and more mentions for you!

Good luck and happy Tweeting!

My author photoRachel Wisuri is the Community Manager at Magoosh, an online test-prep company in the Bay Area. There, she spends her time making sure the Magoosh community is happy, healthy, and growing. In her free time she can be found eating peanut butter, listening to the Beatles, and lounging in the park.

 

How True Authority Is Actually Gained

The idea of authority has gotten a great deal of attention in business circles the last few years. People who have amassed lots of fans and follows in social networks are seen to have authority. People who have lots of blog readers or who have carved out some niche of expertise are seen to have authority. Authors and speakers are deemed authoritative.

authority

photo credit: Paul Worthington via photopin cc

But the idea of assigning authority based on position has rarely led to long-term positive impact. Think about those who command authority based on an elected role. We may respect the role, but resent the authority.

In this online social world we live in some individuals, by virtue of somewhat arbitrary measurements, have been able to assign and command authority, but I offer that authority, in the end, is earned through a much different path.

Ultimately, over time, authority is gained by how you relate to communities. How you serve and add value – and I sense a significant shift in what and whom we view as actually authoritative.

It’s not about being expert in a world that has no more subjects left to master. It’s about signal, signal that’s clear and true and consistent.

In a time where our reality is increasingly dictated by screens instead of people and experiences, I believe you command authority not by assigning it to yourself, but by practicing the following five habits.

Share an opinion that matters

Instead of picking up on the latest trend or finding a niche that seems wanting, you command authority by having and sharing a point of view that you believe is true and worth holding on to.

This can be your view on work or life or simply your advice to a client. It’s okay to say to the world – this is the one thing everyone must do – if you believe it, practice it and perfect it.

Surround yourself with teachers

This one is a little counterintuitive because people who want to command authority often strive to be seen as the teacher.

I’m here to tell you that growth and your ability to relate to and add to a community comes from spending a great deal of time as the most inexperienced person in the room.

When you become so big that your ego competes with this notion, you’re on your way down.

Stop seeking reinforcement

People who gain some little measure of authority often try to cling to it by surrounding themselves with people and information that supports what they already believe.

When we do things in an effort to please or prove how right we are, we lose the ability to expand and make choices that are evolutionary for us.

You command authority by exploring new ideas and intentionally stretching your level of comfort.

Expect a response

If you share and hold on to opinions that matter and you do so without trying to please others, you should expect people to respond and you should be prepared to nurture and grow that response into a community.

In fact, if you are to command authority you have a responsibility of sorts to deal with the positive and negative responses that come from how you relate to communities.

Be vulnerable

Vulnerability is another one of those terms that’s getting a lot of play and words these days.

One of the ways you command authority is to show the world you don’t need it. Show your community that you can be as silly, frightened, confused and happy as they are and they will trust your intentions even more.

This is a scary one for most leaders, but know that you don’t have to always have the answer – if you are to command authority people simply need to know they can trust you.

How to Use Your Expert Knowledge to Build Authority Online

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Daniel Glickman – Enjoy! 

photo credit: 123rf

No man is an island, entire of itself; every man is a piece of the continent. – John Donne

The internet is a living continent that depends on community contribution to thrive. Without input from participating members, the internet would cease to be relevant. However, the biggest strength of the internet is also its biggest weakness: with almost three billion users, the internet is an enormous global stage, and as participants, we are all competing for a bit of spotlight. However, in our fight to get a moment of glory, too many generate content that is useless and irrelevant. So how do you create important content? Use your expert knowledge to benefit the online community.

First, realize that the online community doesn’t care about you.

Like any other consumers, online audiences are seeking to consume relevant, valuable knowledge. Luckily, you have the power to give them exactly what they want. But first, you need to stop contributing only to benefit yourself. Creating content simply for your own marketing benefits will never get you the same results as contributing genuinely for the benefit of the community.

Ask not what the online community can do for you, but what you can do for the online community.

If you are consistently putting the audience’s needs above your own, you will benefit. The key to being a valuable participant is knowing what you have to offer, why it sets you apart, and how to get it out properly. The most important input you can give to the existing online community is expert knowledge that only you have by contributing content that is unique to your specialty to genuinely help others.

Give fresh perspectives.

A core necessity of any content is that it is valuable and high-quality. However, even the best content can easily be overlooked. A constant challenge is creating fresh and interesting content that offers value to visitors. It’s easy for a great post or infographic to become buried under other online content, so how do you catch the attention of an ever-distracted online audience? Know how the element of surprise can attract attention. A moving graphic, interesting color scheme, or dash of humor in a forum post are all real ways to keep audiences on their toes and interested in what you have to say.

Choose appropriate methods for delivering knowledge.

There are as many topics to contribute about as there are ways to get your insights out there. Informative online presentations, guest blogging, webinars, and active participation in online forums are just a few of the many ways to help the community at large and, if done correctly, can drive long-lasting community engagement. Identify why each method would benefit you, and ask yourself if it’s relevant to your niche. The owner of a medical technology company is probably better suited to contribute knowledge to forums than webinars, but either method works if the owner understands his strengths. A great writer but bad public speaker is probably not suited for a live presentation and should choose an online slideshow with great taglines instead. Know how to play up your strengths and invest in the appropriate methods to benefit the most.

Strive to start conversation.

Putting out content that doesn’t generate audience feedback is like delivering a presentation with zero engagement. Before any post or comment, ask yourself if you are just adding your two-cents or actually participating and driving a conversation. One of the best ways to see this in action is by rephrasing your comments as questions. See how much more participation you get from asking your audience their opinion?

There you have it – to be an authority on your niche, deliver genuine content for the purpose of contributing, not benefitting. The most engaging content – that great TED talk, memorable article, or viral website – was created because of a passion of to share, not benefit. If you can do this successfully, you will not only establish yourself as an authority in your field, but will also draw an engaged audience to you naturally.

08c4341Daniel Glickman is the CMO of emaze. He loves analyzing marketing data and building strategic and tactical plans.

 

7 Networking Tips for Shy People

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Ethan Robinson – Enjoy! 

networking 5

Photo credit: istock photo

Networking is a challenge for shy people. If only they possessed that self-confidence to impress a crowd or charm people at “hello.” Whether you call yourself “shy,” “introverted,” or merely “quiet,” it is still possible for you to master the art of networking. Networking is not based on being outgoing: it’s about building sincere relationships based on trust, sincerity, and generosity. If you’re struggling to meet new people, here’s a few things you could try to improve your network.

1. Don’t sweat the meet and greet

If there’s someone you want to meet for the first time, try to find a common connection and request an introduction. If you’re in a networking event, approach the host or an event organizer to help you with the introduction. Getting introduced will make it easier for you to make a new contact than having to approach someone from out of the blue. Can’t find anyone to introduce you? Take a few deep breaths and take a leap of faith.  It’s always better to try than miss that chance altogether.

2. Write down your questions

It’s a two-way street so you can’t let the other person carry the conversation for you. If you’re not confident about your spontaneity, then try writing down a few questions like:

“What does your typical day look like?”

“What got you into this career path?”

“What hobbies are you into?”

“What do you wish you had more time to do?”

Cliché, overused conversation starters may seem like a drag. But they can be a good way to start a conversation.

3. Your listening skills are your assets

Introverts are often empathic listeners. Being a better listener than most people may not make you stand out in the crowd. But it does leave strong, lasting impressions on people once you engage them in a conversation. Listening attentively and asking a few thoughtful questions can help fast-track your way into a meaningful relationship.

4. Throw in some compliments

From small compliments to sheer flattery, entrepreneurs are always keen to hear something good about themselves. Just be sure to be earnest about your compliments and not to dish out too many flatteries in a conversation. Think about it and if you don’t feel like saying it, don’t.

5. Don’t give unsolicited advice

You can talk about many things but avoid unsolicited advice as much as possible. Giving unsolicited advice like:

“You shouldn’t work too much”

“You should be on TV”

“If I were you, I would…”

This kind of advice is often easier said than done. You’re just starting a relationship, you don’t need to be on their board of directors just yet.

6. Tag a buddy along

A huge business networking event or even a small dinner can be less intimidating if you have a buddy. That way, you’ll have someone to sit with or introduce you to others. If you have to go alone, reach out and make at least one solid connection. It’s always much easier to have a partner than to be lost in a crowd of complete strangers.

7. Remember you’re not the only “shy” guy or girl in the conference

You are more than likely not the only introvert at your table. The guy next to you or the girl from across the table may just be as nervous. Instead of sitting around being scared to death, go ahead and start the conversation. You may be ignored or it may not end up as planned, but it might also lead to a great conversation you would otherwise miss if you remained silent.

If none of these tips has encouraged you to open up to other people, you might want to see a professional business coach or attend a marketing lecture. When you have someone to discuss and explain your specific business challenges, you will find them much easier to overcome with new solutions.

 

IMG_1311Ethan Robinson is an Australia-based digital marketer who splits his time between Sydney and New York. He currently leads the digital marketing team for NY-based The Small Business Expo, US’ largest business trade show.

Why Online Reviews Are Almost As Good As Actual Referrals

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Jason Keeler – Enjoy!

image 2 online business reviewsAs a business owner, there isn’t much better than a good referral. It shows that you’re doing something right, and that your customers think highly enough of you as a partner to tell other people in their circle about their great experience. Referral leads have a tremendously high closing percentage as well versus other cultivated leads. The implied trust factor allows you to skip a lot of the relationship building and get right down to business. Unfortunately, even your most vocal brand advocates will likely only influence a handful of prospective customers at most, and more than likely just one or two. But what if your happy customers were able to influence hundreds or even thousands of prospects?

The Power Of Faceless People

In the absence of a trusted business contact steering a prospect to your door, an online review can be almost as powerful. Never mind that there’s no connection between the reviewer and the prospect reading their review. According to Forrester data from a 2012 study, nearly one third of online consumers trust a stranger as opposed to a brand. That data speaks specifically to consumers buying an online product, but the sentiment holds true for prospects researching brick and mortar businesses on the web. A 20123 study by Bright Local showed that nearly 85% of customers read online reviews before trying a new restaurant, hiring a local contractor or making a major in-home purchase. The impact of positive reviews from total strangers is incredibly powerful, even if their testimonial fails to put a face with a name.

The Impact On Local Search

The value of search engine optimization to any specific business varies, but local SEO – impacting where your business falls in Google’s local search returns – can be a huge driver for both foot traffic and online visits. The online reviews of your business are a big driver for where (or if) your business appears in the pecking order. There are quite a few other factors as well, but total reviews, quality/length of reviews, having variety in the sites where you are reviewed and of course the sentiment of your reviews will play a big role in determining your place. Aside from helping you manipulate local search results, reviews on popular portals like Yelp! can be a source of referral traffic to your website as well.

Ask And You Shall Receive

As is often the case, some things can be acquired simply by asking. Ensuring that your company actively seeks both referrals and reviews will most certainly pay dividends. And for those who need more than a simple ask? There’s certainly nothing wrong with establishing a review reward similar to a referral bonus, as a consideration for their time. Smart companies may even tie it in to a discount on a future order, not only ensuring a good review but also improving the chance that there’s a repeat order from a current customer. Another unique way to improve your review rate is to use surveys. The bonus here is that you can also find out a few interesting things about your business – areas that you’re surprisingly weak or strong in – and either reward those responsible or start making improvements.

As previously noted, referrals are like gold…but good online reviews are at least like silver, or a high-grade copper. There’s real value there. Make sure you spend time focusing on reviews as well as referrals, and you’ll put more prospects in your funnel with relative ease.

Jason Keeler imageJason Keeler is the Director of Digital Marketing at EAG Advertising & Marketing, Kansas City’s small business ad agency. He’s an avid Royals fan and a lover of all things related to internet marketing.

Why This SEO Veteran Is Joining the Duct Tape Marketing Consultant Network

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Phil Singleton – Enjoy!

Certified-ConsultantI recently enrolled in John Jantsch’s Duct Tape Marketing Certified Consultant program.  A couple of my fellow SEO and web design friends asked me why, which almost made my head explode.  The new Duct Tape Marketing Consulting Network is not just for traditional marketing consultants anymore.

There are so many reasons for professional service providers such as web designers and especially SEO and Internet marketing professionals to join:

1.  Staying Ahead Of The SEO Curve

In terms of search engine optimization, volume-based link building is dead and unnatural link building is dying.  For years, Google preached about content being king, while all the while rewarding volume-based link building.  Thankfully, with advanced web spam fighting algorithm updates such as Penguin and Panda, back-room link building is gone and now content really is king.  In order to create and execute an effective content-driven SEO strategy and to succeed in the new age of search engine optimization, we SEOs need a better, more comprehensive understanding of small business marketing.  It’s just that simple.

2. Trust

John Jantsch and Duct Tape Marketing are two of the most trusted names (if not THE most trusted names) in small business marketing.  Yet my niches, specifically search engine optimization and online marketing, suffer from reputational issues.   Years of hard-sell cold-calling and deceptive marketing practices by thousands of domestic and offshore service providers promising SEO gold have tarnished our industry.  So many small businesses have been burned by Internet marketing companies that SEO is perceived as snake-oil.  While I think my own firm’s history, track-record, online visibility and client references help to overcome industry reputation issues, becoming a Duct Tape Marketing Certified SEO and web development professional will inspire confidence and trust.

3. A Killer Sales Pitch

When we walk into a prospective client sales presentation, we are already able to show compelling reasons to choose us through our track record, approach and case studies.  But a Duct Tape Marketing certification will really help elevate our sales pitch.   Would you rather have a hollow design-driven website, or an SEO-driven website developed from the ground up by formally trained and certified Internet marketing professionals?  Yeah, I thought so.

4.  Personal Development

The program isn’t just about leveraging brand power.  There is a formal training program.  John’s Duct Tape Marketing books have already made me better at what I do, but I know the program and network will take my game to another level.  I am also looking forward to learning the system and applying it to my own business.

5. Building Authority & My Own SEO

John has a huge, targeted following in all of the major social media channels.  Additionally, he has several website properties with very strong traffic and search engine authority.  Even without all the other benefits, this is almost enough of a reason by itself to join the network.  I now have access to one of the most powerful content distribution networks in my niche – which gives me the opportunity on occasion to present worthy, high-quality content and get that content posted, promoted and amplified throughout this channel.

6. Differentiation

Check out the Duct Tape Marketing™ badges on my websites: http://kcwebdesigner.com  and http://kcseopro.com.  See what I mean? Our SEO and web design clients immediately see the value of having a web development and SEO services provider that is also certified by the most trusted name in small business marketing.  From a marketing and sales perspective, our Duct Tape Marketing certification will enable us to really ‘stack the deck’ in terms of value-proposition.

7. Network Power

Becoming part of the Duct Tape team not only gets me more personal access to a small business marketing guru, but John is also literally a handshake away from most of the leading influencers in my niche…perhaps giving me the opportunity to see one of these leaders in person at a Duct Tape Marketing event, and dare I say maybe even meet one of them someday.

8. Practical Tools, Online Resources, Events & Discounts

I was lucky enough to get a sneak peek at some of the new tools and systems available to certified consultants.  I also learned that network members will also get meaningful discounts to business services and subscriptions that are relevant to my business.

9. Duct Tape Referral Network

Yes, this is the gift that keeps on giving.  On top of all the other benefits listed above (and probably more I don’t even know about yet), I get to be a member of an exclusive referral network of trusted Duct Tape Marketing consultants.  I kind of view this as one of the many cherries on top, but this could potentially lead to a lot of new business for my company.

10. Great Investment

I am very happy that there is a financial investment associated with joining the Duct Tape Marketing Consulting Network and becoming certified.  Given the massive amount of value, the licensing and certification fees are an absolute no-brainer for serious SEO and web development professionals.  I am very happy that the privilege of joining the network requires you to put a skin in the game and complete a formal training process.  If it were cheap and easy, everybody would do it and it would have a lot less value.

Editor’s Note: Want to learn more about joining the Network – Join John Jantsch for a live Discovery Webinar – enroll here

psPhil Singleton is the owner of Kansas City Web Design®, a web development firm specializing in SEO-friendly WordPress websites and custom website applications, and Kansas City SEO®, a full-service Internet marketing services company that provides organic search engine optimization and other online marketing services.  Contact Phil on his Google+ page or LinkedIn page.

 

The Top Google Analytics Reports for Assessing Mobile Activity

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Mark Hansen – Enjoy!

As the use of mobile devices continues to increase, understanding the needs and behaviors of our mobile visitors is increasingly important. Instinctively, we know that mobile users are on the go, so they’re more likely to lose patience with a slow mobile site or poor user experience (UX). But what we need to learn is how they’re finding our site, what their goals are, and what content engages them. Take a read below to learn how Google Analytics can best help you do just that.

Mobile Overview Report

DTM1The first report to review is the Mobile Overview report (Audience > Mobile > Overview), as this will provide an idea of the kind of impact mobile visitors are currently having on your website. Within this report, click the box next to “mobile” in the device row of the table, and then click “Plot Rows.” You’ll now have a chart that shows sessions from mobile users vs. all sessions. This graph shows how your percentage of mobile traffic has changed over time.

Within the table of this report, you can also compare the Bounce Rate, Pages/Sessions and Average Session Duration across desktop, mobile and tablet users. You’ll immediately be able to tell whether your mobile visitors are engaged, by comparing them to your desktop visitors.

If you have embedded videos or blog posts that aren’t formatted for mobile use, then a high Bounce Rate percentage may be an indication you should investigate further and consider redesigning those pages to improve UX.

Channels Report

DTM2Another useful report is Channels (Acquisition > Channels) with the “Mobile Traffic” segment applied.  This tells you where your mobile users are coming from, which can influence how you design campaigns to attract more visitors.

For example, if you learn that a large percentage of your mobile traffic comes from Twitter, strategically promote landing pages designed for mobile in your Twitter ads.

Within the Channels report, you apply the segment named “Mobile Traffic” by clicking “+Add Segment” at the top right corner of the report. To view only the information relevant to mobile, unselect “All Sessions.”

In the table below the chart, you will see a list showing whether Social, Email or another channel is the primary source for your traffic. You can delve deeper by clicking these terms, like “Social,” to learn what specific websites and networks are driving the most traffic to your site.

For example, you may learn 70% of mobile traffic is from Twitter but that the conversion rate is 0% from this platform. Perhaps then, you need to evaluate your site’s mobile conversion experience. You may also test tweeting links to different pages across your site to see which content performs best for mobile users.

Universal Analytics – User ID

DTM3Google’s Universal Analytics introduced a new tool called User ID that can be essential in understanding your mobile users and tracking conversions. The User ID lets you track a user across multiple devices and browsing sessions. It will give you a better idea of a user’s behavior leading up to their conversion point, helping you adjust your funnel to create more conversions. This functionality requires custom development to set up, which you can read more about here.

For example, you can learn that John Doe first visited your site from a Facebook promotion while on his phone. He scrolls through a couple of pages and provides his email for your newsletter but drops off. Then, a couple of days later you can see that John has revisited your website on his desktop computer by clicking a link within an email you’ve sent him. Universal Analytics will associate the same User ID to both visits. Finally, John goes to your site from his iPad and watches a video on how to start a free trial of your service and signs up.

Knowing that these three visits were all from the same person can help you better understand your leads and make website improvements. You may notice other users like John, who sign up for your newsletter but don’t begin experimenting with your service until they’ve received more information in the form of an email. Perhaps the incentive you included in the newsletter will serve you better on the website, when visitors first begin learning about your business – ultimately shortening the conversion cycle.

Conclusion

It’s imperative to understand how mobile users find your site, how their conversion path differ from desktop users, and how to adjust the mobile experience on your website to encourage these visitors to become customers. When doing this analysis, you may want to put together a full report on mobile traffic, and review it regularly with your team. But as a first step, get familiar with the mobile analytics data in the reports discussed here.

Mark Hansen-headshot-150-x-150Mark Hansen is the Founder and President of Megalytic, the leading tool for building web analytics marketing reports. Megalytic is used by digital agencies, marketers and business owners for faster, more insightful and better looking analytics reports.  Mark writes a regular blog about Google Analytics best practices for marketers and small business owners.