Archive for Social Media


Image:One-Fat-Man via Flickr CC

The poll question above is a bit loaded and, not that I want to skew the results, the answer for most lies in the fact that they don’t really know what results they expected or what result they are actually getting. Mostly they know the results aren’t what they had hoped for, but that’s another issue.

Setting expectations

One of the simplest, yet most effective, things you can do is set expectations or goals for your marketing. You can create overall revenue goals, campaign goals or more product or service specific goals, but either way, simply defining a target number will prove to be one of the best first steps.

Goals are like magnets in a way. If we define them and measure our results towards achieving them, they can produce some pretty dramatic pull.

I know this is an obvious bit of advice, but experience tells me that few businesses actually set real, tangible and meaningful targets. How many widgets do you need to sell this month? How many press mentions do you want to add this quarter? How many newsletter subscribers, webinar attendees or trial evaluations must you complete this week?

Measuring results

Once you define your marketing expectations you must define and track the most important indicators that will tell you if you are on track.

You can make this is a simple as a weekly sales total or as complex as the results of multivariate ad element testing, but the key is start measuring something and sharing the numbers.

If you’re not measuring anything, break a few key numbers down and figure out a way to produce a weekly spreadsheet that you use as a guide and also use to share with team members. Then start looking for ways to add key indicators to the list so in addition to simply measuring results you can start measuring individual effectiveness.

Add Google Analytics to your web site and pick up a copy of Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
by Avinash Kaushik.

If you’ve been measuring key indicators and you’re comfortable with a tool like Google Analytics, consider looking at a more advanced form of measurement from the use of a tool like KissMetrics. This tool can measure so many things that it can also overwhelm, so don’t start here unless you’ve mastered the basics.

Yesterday’s post about using a tool called Buffer to schedule Tweets throughout the day had some folks cheering and some folks suggesting that scheduled Tweets ruined the conversation on Twitter and were kind of bot like.

What’s your thinking on this. Take the quick poll and leave your two cents in the comments if you like.


Image: born1945 via FlickrCC

One of the services I believe marketers should provide their followers and community members these days is that of filtering and aggregating good, relevant content.

Buffer AppI subscribe to over 100 blogs and I hear over and over again how much some of the folks that choose to follow me on Twitter and Facebook appreciate that I share what I think some of the best reads from each day.

I share other things in those platforms as well, but I generally find 8-10 blog posts daily that I think people will appreciate.

The problem is that when I scan through my RSS Reader, something I do before most of my readers have had breakfast, I don’t want to Tweet all 8-10 at one time because it kind of overwhelms a handful of people and leaves little for those that get on social networks at other times of the day.

To solve this problem I started using a free app called Buffer and not only am I hooked, I’ve seen its use by many other publishers skyrocket of late as well. (The free version only allows you to have 10 updates in the buffer and is limited to one user.)

Why I use it

The Buffer app is a tool that allows me to easily bookmark and schedule Tweets or Facebook updates from any browser or mobile device. This way I can effectively spread my Tweets out over the course of a day, whether I find something in my morning reading or as I surf around throughout the day.

The times that Buffer posts the updates are preset by me so I simply fill up the Buffer and it does the rest. You can hit the post now option to immediately post and you have total control over when it posts. I have a pretty good feel for the best times to post for my readership but you might want to use a tool like SocialBro to gather some research into the best times for you.

Buffer also produces statistics so you can see how many people clicked on links you shared, the estimated reach and the number of Retweets.

There are some other tools that can accomplish much of what Buffer does, for example TweetDeck allows scheduled Tweets, but Buffer just works much better with the way I work and makes it much easier for me to be more active in sharing.

How I use it

While there is an iPhone app for Buffer the way I choose to use it is a little different than some I suspect.

I do most of my feed reading using the Reeder app on my iPhone. (Note this is different than Google Reader) The reason I love this app is that it allows me tap into my Google Reader account and have all my feeds that I organize there. (You can install Buffer as an option in Google Reader too)

The real feature I love though is that it gives me a handful of options for sharing and handling the posts right from the within the app. I can bookmark and tag it to Delicious or Pinboard, add to Facebook or Twitter, paste to Evernote, copy the link or email the title and link.

To use this app with Buffer I use the fact that Buffer gives every account holder a unique email address that will post items to the their Buffer account. So, as I read my posts I simply hit the “mail link” function in Reeder and it sends the title and link to Buffer. Anything that I put in the subject of the email will be posted as the body of the Tweet.

Buffer then puts all my emailed updates in the queue based on the times I’ve picked and viola – nice bit of posting scheduled throughout the day. Buffer also allows me to connect my branded linked shortener that set up with bit.ly so my Buffered links are shown as ducttape.me – a nice bonus in the scheme of things.

Look around and you’ll see a number of blogs adding the Buffer button to their posts to make it even easier for people who use this tool to share.

You should also grab the Buffer extension for your browser of choice or drag the Buffer bookmarket to your toolbar so that you can add items to Buffer as you surf throughout the day. I use the extension for Firefox and it puts a little Buffer icon at the bottom of the page and gives my one click posting to Buffer.

One of the real underutilized opportunities these days is to use your online presence to drive local offline sales.

Call to ActionIn order to do this you must think beyond the content aspects of your website and start to think about ways to tap local buying behavior and enable local buying tools.

The heart and soul of this kind of thinking is the tried and true call to action. Marketers have been using the simple act now, buy now, call now language to get prospects to take all manner of action since the dawn of advertising.

As Internet use has become the primary way that even local shoppers find information and make buying decisions, it’s become essential for local businesses to integrate local calls to action into their websites.

It’s easy to think this is something that only restaurants and salons can take advantage of, but with mobile and search use so high almost any type of business, even professional services, can benefit from this idea.

Example calls to action

Free pass

Let’s say you have a membership type of offer like a gym. Put a “get a free pass” button and form on your site so that you can put a free trial offer in their hands before they come to your door.

A financial planner could use this same approach for a upcoming seminar on investment advice. Or you could allow customers to grab a “bring a friend” pass for an early bird sale.

The easiest way to handle this would be a button that linked to a print friendly web page, but you could also use a form so you could capture a little info and send the pass to their mobile device.

Coupons

People love coupons and coupons certainly drive sales. This is an approach you can update and rotate with all kinds of new products, sales and sample offers.

A restaurant could place a coupon for a free appetizer on Tuesday night, but an insurance sales person could also place a coupon for a free iTunes card with every rate quote.

You can create your own trackable coupons through services such as Coupontank and don’t forget to use the coupon feature on your Google Places page as well as locally focused networks such as Local.com and Craigslist.

Click to call or chat

Many times people that come to your website either don’t immediately find what they are looking for or wonder whether you have that cute little dress on your homepage in their size.

By adding services like LivePerson, BoldChat or Olark you can make it very easy for people to call or chat with your business and get that one piece of information they needed so that they jump in the car and come into your business.

Schedule now

Businesses that run primarily by appointment must start making it easier for today’s mobile enabled customers to book a time on the fly. This means adding appointment booking functionality to your website so that prospects can schedule when it’s convenient for them and see that you have that perfect spot open in two hours when they are free.

There are a number of click to schedule tools like ClickBook, GenBook  and Schedulicity.  Or use the tool set from a service like Agendize that allows you to add call, chat and schedule options all from one tool.

Driving call to action

In addition to you creating compelling offers and tools you’ll want to promote the fact that you have openings, coupons and special.

Pay per click – Using locally focused Google AdWords in conjunction with your call to action is a tremendous way to get terrific offline bang for your online spend.

SocialFacebook has a very robust local targeting mechanism that offline businesses have been using along with strong offers to act. You can also use tools like the Wildfire app to create calls to action right on your Facebook page.

Don’t forget to Tweet your Tuesday offer and drive customers to your site to get their coupon.

You need lots of content, you know that, but you also know that content creation is one of the more time intensive marketing activities you have to tackle.

While you do need to create your own content as the foundation for your total content and teaching strategy, you can – and should – supplement your content with that from other people.

Other people's content

Image hazel.estrada via Flickr CC

One of the best services marketers can provide these days is to act as a filter for all that’s being produced out there and aggregate the best of the best on behalf of our communities.

Finding and sharing consistently high quality, relevant content and adding insight to this information is not only a great way to increase the volume of your content, it’s a great way build trust in the value of your content.

Here are five ways to add other people’s content to your routine.

Cobrand a winner

Lots of people produce great content in the form of downloadable white papers and eBooks. In some cases they do this to attract newsletter subscribers and links, but quite often they do it because they know something about a topic and want to document it.

With just a little bit of searching you can probably turn up a great eBook that your network would love to get their hands on. Now, some people might simply link to this content, but I’d like to suggest another way.

What if you approached the eBook author and asked if you could send it out to your networks, with full credit to the author, but with the ability to add one simple information page about you or your company at the back?

With this approach you could potentially build a library of content overnight with the right topics and content.

Here’s how to get started.

Use the Google filetype operator to find lots of potential candidates on just about any topic you can imagine. Here’s how it works. If you want to find PDF documents and eBooks about content curation, for example, you would type: content curation filetype:pdf into a Google search box.

This tells Google you are looking for content related to content curation, but you only want results that are pdf files. This way you’ll probably turn up any number of candidates for cobranding projects.

Email newsletter snacks

Publishing a weekly email newsletter is a proven way to stay top of mind with your community. Of course, offering a great free eBook as mentioned above is a great way to build that weekly newsletter list.

As you compete for inbox space you must keep in mind that your newsletter content must be consistently useful, relevant and convenient.

One of the best ways to meet these qualifications is to produce high quality content filtered from other sources and delivered in snack-sized bites. Think in terms of an email newsletter that might contain 5-6 great articles presented with abstracts that lay out in about 100 words with someone might want to click through and read the rest.

Using tools like AllTop, GoogleReader, NewsVine or PopULRs you can easily locate and aggregate content related to topics of interest to your readers. You may also be able to locate local bloggers that could be great candidates for guest content and strategic relationships.

Curate a magazine

The idea of curating content is very hot right now, but in order to really make it pay you’ve got to also be ready to add insight. So many people look at curation as something more closely aligned with republishing.

Republishing content you find does have value, but narrowly targeting a very specific topic and becoming known as a trusted source of insight on the vast array of information being published on any topic is how you take content curation to a new level.

Below are some of my favorite tools for creating your curated online content magazines.

You can also use tools like Delicious, Evernote, Pinterest or Pearltrees to simply clip, bookmark and organize content you find for republication.

If you want to really know how to get great at this follow Robin Good – Here’s a great place to start – What Makes A Great Curator Great?

RSS to HTML

This technique is perhaps a bit more technical, but it also allows you the greatest control.

Just about all online content these days comes powered by RSS making it easy to convert whatever find into a feed that can be converted to HTML code and displayed on any page we like.

For example, if you wanted to publish positive mentions of your firm on a new page on your site you simply set up Google Alerts so that you received notice that your firm was mentioned. Click through to the page and assuming it’s something you want to publish to your site you would bookmark the content using PinBoard and tag like “ournews.”

PinBoard creates tag based RSS feeds so anything you tag with ournews can be displayed in a specific RSS feed. This gives you total control over what you want to appear in the feed.

Once you create the feed you can take it to FeedBurner or RSSInclude to convert the feed to HTML code that you can embed on a page or widget to easily display the content from the feed wherever you choose.

Then any time you bookmark a new item it will publish to the page.

Ask little things

One of the best ways to get lots of people to create content for you around a specific topic is to ask lots of people to answer one very short question.

This can be a great way to collect lots of suggestions, opinions and insights to support or start a topic of interest to your readers.

The other powerful thing about his approach is that you can often get higher profile contributors to participate if all you are asking them to do is answer one question or finish one statement.

Once you collect all of your answers you simply collect them and add context and analysis.

It’s time to make other people’s content one of your content foundation planks.


This is a video compilation of a few of the speaking events I’ve done over the past couple of years.

In 2010 and into 2011 it seemed like all anyone wanted to talk about social media.

This coming year I’ll be talking a great deal about integrating online and offline strategies and tactics and the fact that social media has simply become a given that needs to be considered more like a behavior than a tactic.

I’ll be talking a lot about passion and purpose and how building and promoting a business based on those elements is a powerful way to differentiate.

I’ll be talking a lot about selling by teaching, building your Marketing Hourglass and turning your business into a platform.

Feel free to share the above reel with anyone looking for someone with a decidedly practical spin on marketing or point them to the Duct Tape Marketing Workshop page.

So, if you could design a workshop topic you would love to attend, what would the topic be?

You’ve heard enough about the need to produce content that I’m guessing you’re probably blogging away and curating, aggregating and filtering all manner of content. But there’s one type of content that you may not be focused on and I happen to think it’s some of the most potent to be had – and that’s customer generated content.

Your customers, the ones that already know, like and trust you, are more equipped to tell the real story of your business than an army of writers in any marketing department, so why not engage them to do just that.

Imagine taking your best, most loyal, most vocal, customer with you on your next sales call and asking them to simply explain the real benefits they’ve realized because of the work you’ve done for them. That’s the power of customer generated content when done right and that’s why you need to routinely find ways to acquire it.

Below are five ideas to help you get your customers telling their stories.

One question testimonial

Create a survey that asks every customer one question. On a scale of 1-10 how likely is it that you would refer us. Now, set the survey up so that if the answer is 1-4 the survey taker is redirected to a page that apologizes and sets the expectation that they will hear from someone immediately to find out what went wrong.

If it’s a 5-7, send the customer to a page that says, you’re not happy until they are happier than that and ask them to suggest how you could have done better.

For the 8-10 answers, redirect them to a form that allows them to submit a testimonial and ask them to check a box if they would agree to be interviewed for a case study.

This is a great way to automate testimonial generation and keep a real time pulse on how you’re doing. I use Wufoo forms to run this process, but I’ve heard good things about Formstack as well.

Video appreciation party

I’ve written about this before, but it’s such a great way to get lots of great video content that I thought I would share it again.

Once a year or so hold a client appreciation event to say thanks and create a networking event for your clients and prospects. Hire a video crew for the event and, after a few bottles of wine have been emptied, ask some of your clients to talk about their experience with your firm on camera. Then also let them record a five minute commercial for their own use too.

This is a great way to get lots of testimonials and case studies in one day and your clients will get very engaged in swapping stories and selling each other on the benefits of working with you.

Tell us your story

Getting your customers to share their experience is a very powerful form of content. You can sit across the desk and interview your customers in order to extract this kind of content or you can employ a handful of tools that make it very easy to capture these stories.

For audio only content a testimonial recording line from AudioAcrobat is a great way to go. You simply provide your customer with a phone number that they can call and record their story. The service then produces an mp3 and code to embed on your site for people to play the recordings.

You can also use a tool like MailVu that allows you send a link with a video capture tool so your client’s with a web cam can record a video testimonial or story and submit it with little work on your part.

Community knowledge base

What if you could find a way to get your best customers to willingly shoulder creating answers to questions and best practices? Tools like ZenDesk and GetSatisfaction make it easy for you to enable community members to provide help and archived advice to other customers and prospects.

Robin Robins, founder of Marketing Technology Toolkit in Nashville, TN involves her customer community in an incredible way. She has created a membership program that allows her mostly IT business customers to receive ongoing business building support through coaching, training and tools she provides.

She has created what she calls “accountability groups” in the membership program and customers head up these groups and do a great deal of work keeping participants engaged and on track. Heading up these groups is not a paid position; loyal and committed customers that want to play a bigger role in the community do it.

Help your peers

Using a tool like Google+ Hangouts, Skype Video Conference or GoToMeeting Video Conference you can easily host and facilitate a group video conference where your customers and their peers can discuss important industry and business challenges and trends. You can record and archive the event and create some very useful and engaging content.

This is not a sales event, but by virtue of the fact that you have included customers in the conversation, there will be the inevitable discussions about what you’ve done to help them address a challenge.

Creating opportunities to capture the stories your clients have to tell is an important piece in any fully developed content strategy.

So, what have you done to get your customers talking?

This week Google realigned it’s search results to officially add a feature that many had witnessed leaking into search results

The new functionality is potentially as important as the switch to Universal Search a few years ago. (I say potentially because Google seems to have a knack for live testing.)

The feature is something called Google Search Plus Your World – doesn’t exactly roll off the tongue but most are simply calling it Search Plus.

The idea is that Google is going to give you the option to search with results focused primarily on those in your social circles. Currently, this has heavy focus on Google+ as Facebook and Twitter don’t seem interested in helping Google paint a bigger picture at the moment.

The functionality is switched on and off with a little selector that shows up in the right hand corner of your browser window when you are logged into your Google account. (Oddly, the feature shows up in Chrome and Safari, but not in Firefox for me at the moment.)

The results are sort of fascinating at the moment as it’s fun to see some of this data organized in this manner. Time will tell whether or not this is a killer feature, but there are some things to like and certainly some things to note.

The rel=author attribute is more important than ever. I wrote about adding rel=author a while back but it seems it’s in full swing now. I am seeing search results for generic, but important search terms produce my homepage with my photo next to the results making it stand out even more. (For the time being it appears you can use the attribute on any page you author and eventually create this result – NB: for the time being, we’ll see how sorts out.) See the images below.

Page one results for search term - small business marketing

Page one results for search term - Pinterest for business

Notice my image to the left of the results from my site and the “more from John Jantsch” link embedded in the results. This came about through Google’s author highlighting that ties the rel=author attribute on all my pages to my Google+ profile and it’s hard not to think that highlighting makes that result stand out on the page. (Note: these searches were conducted while signed out of my Google account.)

Google is going to force you to like Google+ – okay that may be a bit strong but right now there is very strong evidence that playing in Google+ will benefit you when it comes to showing in Search Plus. It’s do in part to the vast amount of content that Google has total access to there and I’m sure it will settle down some or Google will damage its search integrity, but for now the connection is pretty blatant. See the image below.

Page one results for search term marketing - with Search Plus on

Go read up on the rel=author attribute and go listen to my interview with Google+ maestro Chris Brogan and you’ll be off and running in the Search Plus game.