5 Winning Strategies for Millennial Marketing

millennial-marketing

photo credit: shutterstock

It’s no secret that millennials — young adults between 18-34 — are a hugely sought-after market segment. With upwards of 200 billion burning a hole in their pockets annually, winning their trust, and ultimately their business is a boon to any company.

Every generation has had its share of quirks, but millennials require a different touch when marketing to them. They are savvy enough to know when they’re being pitched to, and they have built up a resistance to it. The crucial element that makes them so hard to win over is the same thing that will boost your business if you’re successful: they absorb and put out social signals like crazy.

In other words, if you appeal to millennials the right way, you can get their business, as well as the added benefit of word-of-mouth on a potentially viral level. Here are five guaranteed strategies to get you started in the right direction.

Stay Mobile

As clichéd as it has become, millennials are hard-wired to their smartphones, so make sure your marketing strategy complements this behavior. First, think about the basics. If you use landing pages, are they optimized for mobile? They should be quick to load, and have a clear, mobile-friendly call-to-action (CTA.)

With that out of the way, start thinking about interesting ways you can use mobile to your advantage. Kiip, a “mobile rewards network” connects brands with users during “relevant moments” of online game play, essentially allowing a brand to sponsor an in-game reward. This type of seamless brand integration is a very welcome replacement for players being bombarded by intrusive web banners and is just the sort of thing that is likely to get the attention of millennials.

Create Peer Brand Evangelists

The oversaturation of traditional advertising, coupled with a world of options at their fingertips has led millennials to essentially tune out unwanted interruptions. They seek out the information they need, and there is great marketing opportunity here.

Rather than a traditional out-bound advertising model, you should be forming partnerships with online influencers that millennials already trust. Notable bloggers, podcasters, YouTube personalities, and Instagrammers are a fantastic way into the world of millennials. A recent study unsurprisingly found that younger consumers are heavily influenced based on the opinions of their peers and people they follow on social media. If you can successfully tap into that, you can build your word of mouth very widely, and very quickly.

Be Socially Connected

Just about every business has a social presence in 2016, but not everyone is using the right strategy to properly engage the millennial market. Just being in the social sphere isn’t enough — you have to effectively communicate with your audience.

When done correctly, your Twitter, Facebook, YouTube and Instagram channels should make each and every customer feel special. (After all, this is the “me” generation we’re talking about.)

Here are several tactics you can use:

  • Loyalty programs for fans
  • Properly engage with customer comments (beyond canned responses)
  • Hold contests
  • Encourage user generated content by featuring it on your own channels
Apt2b-Instagram

photo credit: instagram

For instance, many successful Instagram campaigns regularly feature photos taken by their followers. Take the example of Los Angeles-based furniture retailer Apt2B. They encourage their customers to snap pics of their purchases so others can see their sofas and accessories in-context in somebody’s real apartment. It’s a win-win proposition because new customers get a no-B.S. view of the product while the photo provider feels good about being seen and heard by the company.

Create Authentic Content

While millennials have tuned out traditional advertising, they still value any information they deem to be authentic. So rather than going in for the hard sell, try providing your millennial audience with content they can learn from, or be entertained by. The more they interact with this type of content, your message can slowly soak in, especially if they get the sense that your business shares their core values.

As with any kind of campaign, you need to know your audience in order to speak their language. When millennials hear words that sound as if they could have come directly from their peers, (rather than from Madison Avenue,) they are much more likely to trust the message. If you can regularly provide this type of content that they not only respond favorably to, but would actually share online, it goes a long way toward building a real relationship with them.

Farmed-Dangerous

photo credit: Farmed & Dangerous

An excellent example of this in practice is Chipotle’s “Farmed and Dangerous” web series. Featuring a millennial sustainable farmer as the lead, doing battle against an ominous corporate food production company, Chipotle gets their brand messaging across in a subtle, entertaining way. Not only that, but it gets shared. A lot.

Give Them a Say

More than consumers, millennials are interested in taking on the more hands-on role of co-creator. Traditionally, companies have simply created products, hoping consumers would buy them. But now, with so many options out there, it makes sense to inform your decisions based on input directly from your audience. It makes them feel empowered, and you have the knowledge that your product has a built-in fanbase.

Take Lay’s “Do Us a Flavor” campaign as a prime example. For the past few years, they put out a call to their fans, asking them to suggest new flavor ideas, as well as vote on the winners.

By reaching out to your audience and allowing them to be a part of the product creation through contests or social media campaigns, you are involving them in the process. In turn, they feel a sense of ownership in the product, which leads to increased brand awareness and loyalty. And any campaign that results in “Southern Biscuits and Gravy” flavored chips is alright by me.

Final Thoughts

Marketing to millennials isn’t rocket science. In fact, it’s incredibly intuitive, because all it requires is a human touch. Talking at them doesn’t work nearly as well as authentically engaging with them. By offering authentic experiences, and engaging content, and by listening to what they’re asking for, you can empower them to discover your brand on their terms.

I think we can safely expect this trend to continue with each subsequent generation, so the sooner we all learn the ropes of “new marketing,” the more successful we can all be.

 

 

wesmcdowellWes McDowell is the creative director at The Deep End Design, a digital marketing and design agency in Chicago. Forever curious about all things related to design, usability, and internet marketing, Wes loves sharing his findings with anyone who will listen.

8 Social Media Hacks to Increase Customer Retention

Many times when businesses talk social media, they’re only talking about social media marketing. By neglecting the other components of social media and focusing only on marketing, businesses aren’t realizing the full potential social media has to offer their business in terms of building long-term relationships with their customers. In this blog, I want to talk about 8 social media hacks to help your business increase customer retention and loyalty.

Be Easy To Find

Having a consistent username across all social platforms makes it easier for your customers to quickly find your business when and where they need you. Tools like Namech_k let you easily check your username availability across hundreds of online networks.

Create of List of Top Brand Ambassadors

Just as important as engaging with industry influencers is making a list of your top brand ambassadors. Engage with them daily about their every day lives, interests and hobbies. I’ve developed some of my most loyal customers as a result of knowing their favorite sports teams, music, food, and tv shows and proactively tweeting them about these things.

Make Use of Alerts and Listening Tools

Google Alerts, Hootsuite, and Topsy are all great examples of social media listening tools which provide immediate notifications to brand mentions and key phrases. By monitoring phrases beyond just your brand name, for example monitoring a key phrase within 5 miles of your business, you can ensure you’re always engaging in the right conversations.

Schedule (Some of) Your Posts

A fully automated social media strategy is not a social media strategy. But, scheduling some of your posts is an effective way to stay productive while consistently posting to your social networks. Consider a service like Buffer which adds an extension to your browser and automatically schedules any content you want to share at predetermined times.

buffer-scheduler

Develop Platform Specific Content

With the growth of all-in-one social media posting platforms like Hootsuite, we’ve seen an increase in businesses posting the exact same content across all platforms at the same time. The psychology of a user on Twitter and the content they are hoping to discover is far different than what they expect on Facebook. Give customers a reason to follow all of your networks by providing platform exclusive content and promotions. The more places you can reach them, the more likely they are to build a long-term relationship with your business.

Engage In Real Time

More and more customers are turning to social media for customer service related questions as it’s a more immediate and public channel than calling an 800 number. Having a designated team that’s equally attentive to customer praise and frustration in a social context is key to retaining customers and addressing their needs as they happen. Response time can be the difference between a ranting customer and raving one.

Pay Attention to Your Tone

Todays consumers are in-tune to the social nuances of how businesses communicate online. Pay attention to how your target audience engages on each specific platform and adopt a tone that relates to your audience while still reflecting your overall brand positioning.

Create a List of Influencers

Make a list of the top 10 or 20 people in your industry that you want to engage with on social media – people who are strangers to you and your business. Spend at least 15 minutes per day engaging with some of this list in a non-spammy way. Contribute to the discussion they’re having and eventually they’ll start to recognize you and your business lending more social proof to your service or product.

Shifting The Perspective on Social Media

Next time your boss, co-worker, or client brings up their social media marketing strategy force them to think outside of the box. Social media marketing needs to expand beyond “marketing” and take into consideration the customer experience at all of the points where consumers are using these social platforms to experience the product, create and share their stories about that experience with others. Having a social media strategy that goes beyond just marketing helps businesses break the chains of needing high cost paid media placements by building long-term, organic relationships within their target audience.

 

dallas-mclaughlin-headshotDallas McLaughlin is a Digital Marketing Specialist at The James Agency, a full-service advertising agency in Phoenix, Arizona. He blogs frequently at DallasMcLaughlin.com about Search Engine Optimization, Pay-Per-Click, and Social Media Marketing trends. If you have any questions, you can tweet him directly at @BossDJay.