Twitter 101: How To Craft the Perfect Tweet

Two twitter birds fall in love holding a red heart background. Vector file available.

photo credit: bigstockphoto.com

You’re a small business owner, trying to make an impact in the wild world of social media. Twitter is tempting. It’s not only a slick way to share your branded content, but it’s also a great platform for sharing other news and tips you think your community would enjoy.

The fact that Twitter exists in the first place, however, suggests our own collective impatience as a culture. If we wanted lots of words and links filling up our smartphone screens, we’d head over to Facebook. The twitterverse is a different type of platform, where people want things short, fast, and very much within their control.

Here’s how to play by the rules of Twitter and craft great tweets in the process.

Keep It Short(er)

How much shorter can you get than 140 characters? We all have so much to say, it almost seems unfair. But, how about 120 characters? Why, you ask? Because shorter tweets are … well, shorter.

Shorter tweets are easier to read, and better for retweeting. Those extra twenty characters you’ve kindly sacrificed will now be more easily usable for your followers. The extra characters allow them to add their own handle and hashtag if they wish to retweet and/or create a modified version of your tweet. At 120, there’s less risk of your precious message being cut off or truncated – all the more reason to tweet those extra characters forward

Front Load

When crafting a tweet, put the main topic of your message as close to the beginning as possible. Consider these variations.

  1. 25 ways to make customers smile through great service.
  2. 25 smile-inducing customer service tips.
  3. 25 retail tips to keep your customers smiling.

Which one of the above tweets tickles your fancy? If you guessed “a” … you’d be wrong. It’s okay, it happens. For best results, “c” is your best bet. Tweet “c” not only explains that you’re about read retail tips, but it also details how many tips there are – all within the first three words. This is called front loading. Wait, am I suggesting that we’re all so impatient that we need to put the crux of our info at the front of our sentences? Yup.

Keep It Low

So much about Twitter is real estate. The available space you have to craft your tweet is a tiny one. Avoid the tendency to capitalize the first letter of every word, as we might do on other marketing platforms. Rather than Stopping the Eye with Random Capitalization … let the eye flow.

This may seem strange – to ‘not’ want to clash against the rest of your customer’s twitter feed. If all tweets look the same, isn’t it a good idea to use some varied capitalization to catch the eye? Nope. The Twitter experience is a smooth uncluttered scroll. It’s best to go with its flow. Think of random capitalization like bad fashion; you’ll stick out, but for the wrong reasons. Stick with lowercase.

No Tricks. All Tweets.

Recently, I saw a headline, “A Dolphin and a Dog Meet … and You Won’t Believe What Happens Next!” I immediately thought to myself, “Self, what do we know? We know that dogs are inherently friendly, and that dolphins are even friendlier. So, I’m going to guess that the dog and dolphin get along swimmingly.”

And, wouldn’t you know it, I was right. They got along just great. Which sort of annoyed me. These types of tweets and headlines are click bait. “Click-baity” headlines are like those faux-Oreo cookies your supermarket sells. They’re tempting. They’re cheap. And, they’ll make you feel bad as soon as you’re done with them.

People are on twitter because they want the facts and they want them fast, with no filler. Setting up a tweet so that people “have” to click the link to see which direction your story is going to go just isn’t nice. So, be nice. Be clear. Save your followers some time.

FoScreen Shot 2015-06-26 at 3.14.43 PMr instance, assuming you had the aforementioned stellar interspecies video clip, why not tweet something like: This dog-meets-dolphin video clip is a thing of pure joy. With only 140 characters, it’s not a time to be mysterious. Keep things honest, and you won’t hate yourself in the morning for tricking your followers for a cheap click.

 

Improve Your Images

A quick Google-ing will tell you that tweets with images work, big time. Tweets with images are 94% more likely to get retweeted, and 89% more likely to get favorite’d over tweets without images.

What kind of images work best? The easiest answer is relevant ones. If your tweet is in regards to a report or stat-filled article you’d like to share, include an image of a graph. Be sure it’s still clear enough to be read on a mobile device. If it’s not, use a screenshot of a portion of the graph.

If your tweet is not about data, add a cool, conceptual stock image that ties into the topic at hand. Twitter is a good place to have some fun and to express your brand’s personality, and images are a clever way to do just that.

Conclusion

Play by the rules that Twitter set up from the get-go. Keep things informative, short, fast, and clear. Doing so will keep your followers engaged and informed while building trust between them and your brand.

 

Screen Shot 2015-06-24 at 6.01.30 PMBrian Masefield is the social media and copy manager of Bigstock, an online marketplace for royalty-free photos, vectors, and video. For more design tips, you can follow Bigstock on Twitter.

The Demise of Facebook’s Organic Reach

Facebook Icon CCSince its launch in 2007, Facebook’s Pages have promised businesses a free online presence with which to connect to customers, offering the opportunity to publish updates and promotional content directly into their news feeds. Yet for the past year, SMBs have seen the organic (ie. unpaid) reach of their posts diminish significantly.

The data supports this conclusion. In fact, Facebook has been slashing organic reach for years. Research conducted by Ogilvy & Mather shows that changes to Facebook’s algorithm have reduced the average exposure of unpaid posts from 12% in October of 2013 to around 6% in February 2015. In April 2015, eMarketer published data collected by Adobe showing an average organic reach of 4.3% for posts by retailers, which lead all other industries surveyed (tech, hospitality, and financial services all fell below 4%).

In a blog post from last November, Facebook acknowledged this trend and noted that it will continue.

This squeeze is part of Facebook’s overall monetization strategy and applies across the board. It doesn’t matter whether you are a major brand with millions of followers and millions more in ad budget or a small business that has depended for years on Facebook to reach a loyal customer base in the hundreds or thousands. Going forward, brands that want placement will have to pay for it.

Small Business

The precipitous decline in organic reach means that SMBs should reevaluate the place of social media in their overall marketing strategy, and consider other methods for managing customer relationships.

  1. Publish content through your own site and maximize reach by adding social tools. Your own website can still be a powerful tool for publishing branded content. The key to maximizing the reach of your self-published content is to add social tools to your site that allow for easy sharing through Facebook, Twitter, and elsewhere. Facebook’s move to cut organic reach also grants extra weight to content shared directly by friends. The value of a customer sharing your content will increase, and you want to give them as many opportunities as possible to do so.
  2. Email marketing still works.  Businesses that turned away from email marketing in the advent of free social publishing services like Facebook and Twitter may want to rethink their strategy. Not only is email still an effective method for reaching customers, there is plenty of data to indicate that it was always more effective than social in the first place. In contrast to a facebook post, which gets delivered to a consumer’s feed around 2% of the time, emails are received 90% of the time and opened around 5%.
  3. Host FB-based videos on your own site. Facebook  now allows you to embed videos from Facebook on your own site. This move by Facebook has industry observers clamoring about the social network’s renewed competition with YouTube. The truth is, this competition is great for SMBs. Videos shared on Facebook already have the pedigree of being vetted by an audience’s social network — sharing them on your own site can boost your content offering and deepen engagement.

 

Ken Swanson is CEO of AffinityX, the leading white label creative and marketing services provider for companies that serve small and medium businesses (SMBs).

How to Use Infographics Effectively

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Click to view larger via Mammoth Infographics

Because of the constant bombardment of information we experience on a daily basis, the average human being now has a shorter attention span than a goldfish! In the digital era, marketers have to change and adapt their strategies in order to get their messages heard amongst the many other competing voices. Because humans are wired to respond more positively to visuals than text, infographics tend to get far more shares than traditional text-based content.

Additionally, infographics allow you to create an emotive story around a seemingly meaningless sea of data, allowing people to swiftly understand the key points without having to do any of the tedious reading. While anyone can pay to commission an infographic, there are certain factors you need to consider if you want your infographic to become a viral success!

Choosing the right topic

It’s important to remember that your infographic should never be a tout for your company; instead you should aim to tackle a contentious issue in your industry or cover a hot topic that you know will encourage sharing. In other words, aim to provide genuine value to people instead of simply promoting yourself. With resources such as Google Trends, Twitter hashtags, and numerous RSS aggregators, you’re sure to be able to find a topic that people will love to see encapsulated in a stunning infographic.

Content creation

When researching the facts for your infographic, always use reputable sources and ensure that they are airtight – particularly if your infographic is about a contentious issue – someone is bound to want to point out the flaws in your argument! You may wish to incorporate some quotes from industry specialists to serve as proof elements for your argument. Also, a few interesting lesser-known facts and quirky anecdotes may help to provide some light entertainment for readers.

When organizing your content, thinking visually is crucial. It’s important to remember that not every fact and statistic will make a good visualization, and conversely, not every great visualization will fit within the narrative of your infographic. In order for the infographic to work, the visuals must support the content and help to drive the narrative home. Never be tempted to sacrifice substance for style! As with any form of content marketing, well-researched, high-quality content is the cornerstone of an effective infographic.

Design

You may wish to design an infographic to match the branding of your company, and this may be a good idea if you are creating the piece for company presentations or other internal purposes. However, you should always avoid “over branding” the piece – in most cases you only need to include your company’s logo and website discretely in the footer.

In the design phase, less is more; if you’re used to creating long-winded text content, you may feel reluctant to omit certain pieces of data, even if they aren’t propelling the narrative forward. However, leaving in extraneous elements will only serve to clutter the infographic and confuse people. Always design from a holistic perspective and be prepared to sacrifice elements that aren’t contributing to the clarity and argument of the infographic.

Promotion

You may wish to create a specific landing page for your infographic, or you can simply post it as part of a blog post. Either way, you should make sure that the page has complete social media functionality so that people can share with ease. Additionally, it helps to include the HTML embed code directly beneath the infographic so people can post it on their websites with ease – this is particularly useful for bloggers within your niche who may wish to incorporate your infographic into their own unique content.

There are numerous infographic submission sites that will be happy to host your infographic and if you’re lucky you could even have it featured on Mashable. However, to get your infographic to go viral you’re probably going to have to do a lot of hustling. Promoting using social media is highly recommended, but don’t forget to leverage your personal network. If you know someone who has a large following online, persuading them to share your infographic can result in huge amounts of exposure, expanding your audience and bringing you new business!

Mammoth LogoJack Knopfler is the Lead Content Editor at Mammoth Infographics. He has a background in digital marketing and has helped clients in a range industries to improve their presence online.

How to Leverage News Stories on Social Media

photo credit: Supreme Court via photopin (license)

photo credit: Supreme Court via photopin (license)

Social media has revolutionized the way people talk about news and major events. Really, it is just natural. When you hear about an interesting event or news story, what do you want to do? Most want to share the news with their friends and family, maybe even share their opinion. Over the past few years, people have turned to social media.

As a result, there is a huge spike in social media usage around major cultural events. This includes breaking news stories, major sporting events, really anything that spurs discussion.

For instance, the Supreme Court of the United States just recently ruled that same-sex marriage is legal across the entire United States for the first time. Social media users flocked to their favorite platforms to share their opinions. This is the activity chart for the week of the decision. The decision came on Friday, and you can see Facebook use increase exponentially.

For businesses and brands, this is marketing gold. They want to take advantage of the increased social media usage to try and get their message in front of as many people as possible. Unfortunately, these spikes are fleeting, and so businesses have to act quickly, and sometimes acting too quickly opens your business up for mistakes. Here’s how to leverage breaking news and events on social media.

Think Ahead

A lot of cultural events are scheduled. The Super Bowl, America’s largest sporting event, is always on the first Sunday of February and the teams are determined 2 weeks in advance. You can plan for both possible outcomes, and you’ll know when there will be the most attention on social media. Try to plan ahead whenever possible.

…But Not Too Far Ahead

While it is okay to think of a plan for scheduled events, it is never a good idea to schedule or automate your social posts in advance. You don’t know what could happen during the event that may affect the way your customers interpret the post. Be sure to give yourself a chance to re-evaluate your plan before posting.

Don’t get too cute

Most brands that get themselves into trouble posting during newsworthy events usually do so because they are trying to get too cute or use humor that some may find offensive. It is okay to keep it simple. You can mention an event and express your opinion and/or support without resorting to humor. This will mean you can take advantage of the spike in traffic to the social media sites without risking offense to a portion of your customer base.

Sometimes it’s okay not to post

This is probably the biggest tip of advice I can give you. Not every news story has to be commented upon by your business and brand, and your customers don’t expect you to say anything. Sometimes it is best to stay silent. When thinking about posting about an event, think about your brand and your strategy. If you don’t think a post will help you achieve your branding goals, you probably shouldn’t post.

For instance, a local plumber is considering posting about the success of the local baseball team. This plays into their strategy because it increases the use of their hometown in their social posts, which can help in their search rankings. In this case, it is a great idea to post. But most political news stories won’t necessarily improve the plumber’s desired branding. In these cases, further evaluation may be necessary before posting. It may be best just to stay silent.

The spike in social media usage during major events is too significant to ignore, but acting without strategy or a goal can actually be a negative for your business. Take the time to evaluate the issue or event before posting, and think about the potential consequences of your post before hitting send.

Is there a particular news story or event that your business posted about that got your page more engagement and more visitors? Tell me your story in the comments below.

Alex-Boyer-Photo-150x150-e1420769709443Alex Boyer is a Community Manager and Content Ninja for Duct Tape Marketing. You can connect with him on Twitter @AlexBoyerKC.

Quick Fixes to Polish Your Online Presence

You want to go to dinner, but your regular pizza place is packed. You turn to Google. You want to order flowers for your mom for Mother’s day. You turn to Google. You have a new candidate coming in to interview this afternoon. You turn to Google. You heard someone say that they recommend an auto mechanic. You turn to Google. Every day, people are turning to Google to find things that they need, be it a product or service.

Have you ever Googled yourself? Or your business?

If not, you should stop for a second and go check yourself out. What you see is essentially your online presence, your virtual resume. This is what people see when they are looking for your product or service, you or your business.

Yes, you might think that your Facebook page and website show the epitome of what you are, but do they show up when you are Googled? If not, it’s not lending as much as you thought to your online presence.

What will show up when you are Googled are the networks that you are the most active on, if they are public. For example, this is what it looks like when I Google myself:

kala google

We’ve got my Twitter and my LinkedIn at the top, followed by images. There are also things on here like past jobs and blog posts that I have written.

What does it say when you Google yourself or your business?

Now, how do you get this Google search to be a little more of what you want people to see? Here are some quick tips to polish your online presence:

  1. Consistent profile picture – My “Google myself” example is the perfect example of what not to do with your profile pictures. To present a polished and consistent front, it’s important that all of your public social profiles (from Pinterest and Instagram to LinkedIn and G+) to your author pic on the blog should be consistent. A nice, professional photo of your face, sized correctly, has proven to enhance interactions and connections. People love putting a face to a name, and this is your chance to do that.
  2. To stick with the theme of consistency, if you’re a business – ensure that your logo, company name, and website are consistent across all your platforms. There is nothing more confusing than having different versions of your company name or logo on various sites.
  3. For your business to show up in Google, make sure you register with Google My Business, and that this information (hours, contact info, etc.) is consistent with the information found on your website.
  4. Next, what do your profiles, blogs, and websites say about you or your business when someone does find them and click through? Ensure that your voice is consistent, your contact info is easily accessible, and that visitors know what you and your company are about when they get there.
  5. Content, Content, Content – The more content produced across your various platforms, the more Google is going to pull your website, social media, or blog up to the top. Google loves fresh information. My Twitter and LinkedIn are at the top of my Google search because a) my Facebook has privacy settings and b) I update them both a ton. At Duct Tape, we produce a ton of content. When you search “Duct Tape Marketing” you gain access to all of our sites and platforms, and even a link to Amazon to purchase the Duct Tape Marketing book. Pretty good, right? 

duct tape google

 

If you’re active online, your online presence can be overwhelming. There are online ads, SEO efforts, massive websites and dozens of social media platforms, but what do people see when they search you? These quick things to check should help your audience start turning more of the results you’d like them to see when they look you up.

IMG_2750Kala Linck is the Community and Content Manager at Duct Tape Marketing. You can find her blogging her travels, praying for summer or tweeting about marketing, coffee and cats @tadasunshine.

3 Effective Ways to Use Video in Your Marketing Mix

With consumers viewing more than 8 billion videos per day on Facebook and YouTube, it’s increasingly critical that businesses include video in their marketing strategy.

In a recent survey conducted by Animoto, we asked more than 1,000 U.S. consumers how they interact with and feel about businesses that use video in their marketing. Customers prefer video — in fact, one in four consumers actually lose interest in a company if it doesn’t use video. Read on to see where video can be used most effectively and how you can incorporate it into your marketing mix, in a way consumers will respond:

Boost email open rates

Our survey revealed that consumers are nearly 50 percent more likely to read email newsletters that include links to video. Additionally, more than half of consumers said they’ve watched a company video that came through email.

Embedding video in emails directly can be tricky, and won’t work with most email clients. So how do you go about using video in newsletters and other emails? Here are a few tips:

  • Link to the video hosted on your site rather than embedding the video in an email
  • Make it clear you’ve included a video by adding a still frame and linking the image to your video; superimpose a play button on top of the image to get more clicks
  • Use an animated .gif of several frames of your video to grab readers’ attention — this can replace the static image
  • Use the copy in the email to let readers know what the video is about
  • Mention the video in your subject line, especially if it’s a prominent feature in your email

Encourage engagement on social media

Videos shared on Facebook are proven to get more engagement than other types of media, and consumers are proven to interact with them. 84 percent of consumers said they’ve ‘Liked’ a company video in their news feed, and nearly half have shared a company video on their profile. A recent study from Socialbakers found that videos posted on company Facebook pages see an increase in organic reach of 135 percent, on average, over photos.

Use Facebook to engage existing customers with videos promoting special deals, exclusive insider looks at your products and short, fun clips that show off your company’s personality. To pique the interest of new customers, feature a video about your company, along with videos related to your industry. This video, posted by photographer Kelly Brown on her Facebook page, has been viewed over 17,000 times and received over 600 likes, 71 shares, and 40 comments.

 

Little Pieces Photography by Kelly Brown – Brisbane Newborn Baby Photographer from Kelly Brown on Vimeo.

Drive sales on your website

Video is a great way to move customers through the sales process — and especially to provide more details about your company and product offering. In a Video Commerce Report earlier this year, Liveclicker found companies that featured product videos on their websites saw larger average order values (AOV) than companies that did not.

What should you include in the videos you host on your website? The Animoto survey found consumers prefer these types of videos, in this order:

  1. Videos showing how a product is made
  2. Customer testimonial videos
  3. Videos about your company

Consumers want an inside look: 80 percent of those surveyed said a video showing how a product or service works is important.

Today consumers respond to, and even expect, video marketing on the web, via social, and in email. It’s the perfect time to start incorporating video into your marketing strategy.

 

Video Marketing Cheat Sheet

 

BradHorizontalAs founding CEO of Animoto, Brad leads the charge in driving Animoto to be the global standard for automated video creation. Prior to co-founding Animoto in August 2006, Brad spent eight years with Onyx Software, an enterprise software company. Through Brad’s career at Onyx he saw the company grow from a 17-person start-up to an 800-person public company, and eventually an acquisition. Brad graduated from Dartmouth College and currently resides in Oakland, California, with his wife and their two children, both of whom are stars of his frequent Animoto video creations.

6 Free Social Media Tools for Startups to Build a Strong Social Media Presence

You had a great idea, and you’ve built a viable business model around it, but getting the word around about the products and services you have on offer can prove to be quite challenging. With the use of social media, you can reach out to a greater number of people in lesser time. If you invest effort in social media management consistently, platforms like Facebook and Twitter also help you establish a relationship with your buyers.

Sure, continuous interaction means there may be instances when disgruntled customers diss you on social media. Instead of being scared away by the possibility, you should focus on having a crisis control strategy in place. Respond to negative feedback immediately and make it up to your customer. Good deeds on social media give you double the mileage – you can not only reconcile with an unhappy customer, but also reassure the others that you’re listening to them.

Building a strong social media presence is an imperative for startups in the digital age. Here are a few tools that will come in handy.

Rapportive

Sometimes, business correspondence via email can be tricky because there’s only that much you know about the other person. Rapportive fills this information gap by connecting your Gmail account to Linkedin. The tool comes as a free plug-in for Chrome and extracts a person’s Linkedin profile to display the information within your Gmail window.

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DrumUp

DrumUp is a smart content discovery tool that scours the web for relevant content based on the keywords you input. The tool acts as a central dashboard for your Twitter and Facebook profiles, letting you manage multiple accounts simultaneously. It allows you to choose from a list of suggested content, edit and schedule posts, and also add custom posts to the queue.

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Easel.ly

If you’ve used any social media platform or have been tracking the social media space, you know that visual content receives a higher rate of engagement. However, you’d think that creating visual content is a time-intensive task. Easel.ly makes you think again. The tool offers ready-to-use infographic templates that are categorized by subject. All you have to do is choose from their list of categories and search for a specific subject.

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Collecto

A dedicated tool for Instagram, Collec.to lets you manage your photos, organize them into albums, run contests to promote your brand and get statistics on the effectiveness of your campaign. It also gives you statistics for your profile, as well as others’ who you follow, provided they are subscribed to the tool.

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Canva

With Canva, everybody can be a designer. The tool offers image templates and editing options to create a wide range of visual content, including Facebook Cover Photos, Email headers, Youtube Channel Art, Photo Collages, Twitter headers, Ads, Presentations and more. It also offers design tutorials to help you hone you artistic abilities.

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Newsle

Newsle is a monitoring tool that can be used on several social media platforms including Linkedin and Facebook. It tells you who among your connections, both on email and social media, are most in the news. This essentially means that you can track mentions of you professional acquaintances, competitors and peers.

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Each of the tools discussed here offer a unique functionality and together make for a powerful social media arsenal. Given that all of them are free, you’ve got no excuses to put off trying them out to see how they can boost your social media presence.

 

JessicaJessica has a keen interest in social media and content marketing and writes extensively about it. She represents Godot Media, a leading content marketing firm.

 

Your Customers are Talking, Are You Listening?

photo credit: DSC_8727 via photopin (license)

photo credit: DSC_8727 via photopin (license)

We’ve written at length in the past about how to use social media to broadcast your business’ message, but this is only half the equation of social media marketing. The truth is, you shouldn’t just be using social media as a means to reach your customers, you should try to leverage it as a means to reach you and your business. This all starts with listening.

You have a relationship with your customers, one you want to be as positive as possible. As in any relationship, it is a give and take. Your customers give you their business and their loyalty. You must return that by listening to their concerns. Maybe if you listen, you’ll even be able to gain insights on how to earn even more business.

Think about how your customers use social media. They aren’t broadcasting messages or promoting sales. They are giving snapshots of their everyday lives. They are voicing their passions, interests, viewpoints and most importantly, their frustrations. Paying attention to this can help you avoid frustrated customers and bad reviews. It will also give you valuable insight upon your customers, and help you identify ways to better serve them.

But how do you listen to your customers? Start by creating what John calls “Listening Stations” on social media. Here’s how:

Create Twitter Lists

When Twitter introduced lists in 2009, they had intended for them to be used widely to allow users to create essentially custom timelines. While they haven’t been used as widely as initially intended, they can be incredibly valuable for business owners.

If your customers are on Twitter, add them to a list exclusively for your customers. That way, if say you are a plumber or contractor, you’ll know if they are complaining or complimenting your service even if they don’t tag or mention your business. You can also recognize when all of your customers are talking about the same thing, and perhaps you can enter the conversation. You may even be able to make generalizations about your customers that can add depth to your ideal customer personas.

Search for local posts on Twitter

Search for local posts on Twitter

Search Keywords and Business Name

Use searches on Twitter, Facebook and Pinterest for your keywords that you have identified as part of your SEO strategy. You can even narrow your search to simply posts near you on Twitter (Example above.)

Simply searching is a great way to keep track of what is being said about a specific topic. Using the keywords you identify can not only give you an insight on the conversation occurring about your particular industry, but may also give you ideas of topics to cover when creating content. If a particular subject or question comes up frequently in social media, it is more likely to be shared, boosting your social influence. You can also keep an eye on the discussion surrounding your competitors this way.

If you don’t want to search frequently, use tools like Tweetdeck or Hootsuite to keep track of hashtags or searches in real time.

Alert yourself

Another great way to automatically listen to your customers is to set up alerts on your desired keywords. You can set up email alerts for social media using Social Mention, and receive daily notifications right in your inbox. Track your business name, any keywords you want to monitor and perhaps even your competitors. This won’t be real-time, so it may be faster to keep an eye on your live feeds you created above, but it can give you a nice daily overview if you want. You can even create alerts using more powerful tools like Buzzsumo.

Listen: It’s a great habit

Your customers want to be heard. Their comments on social media and blogs are valuable to you and your business. Get in the habit of listening to what they have to say, and you can earn their loyalty.

Alex-Boyer-Photo-150x150-e1420769709443Alex Boyer is a Community Manager and Content Ninja for Duct Tape Marketing. You can connect with him on Twitter @AlexBoyerKC