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Blueprinting As a Coaching Model

I’ve got another free eBook for you – keep reading!

I’ve experimented with various coaching and consulting models over the years and while I’m a big strategy before tactics kind of guy I like some things about a model I call blueprinting.

BlueprintingThe idea behind blueprinting is to map out a manageable set of steps each month based on proven areas of focus. The value in this approach is that it’s one that works for those businesses that have lots of tactical things they need to put into place, but lack a full time marketing person.

Over the course of the year they tick off items and make steady progress building a marketing system. All of the items that make the list are drawn from categories that make sense no matter when they get to them.

Each month the consultant gives a client a series of action steps and then essentially stands back and offers needed guidance and feedback. It’s a great way to create a year-long engagement that can be tailored to specific needs and budgets.

I’ve created a free eBook based on my Total Online Presence program using that annual blueprinting methodology. Don’t worry about when you start, just get started in month one and move through the steps. (Grab the free blueprint eBook here)

This is a coaching and consulting model that can be practically applied to many types of consulting practices once you develop the road map.

Enjoy! And let me know what you might consider blueprinting in your business.

Why the Shuttering of Google Reader Might Be a Good Thing

This week’s announcement that Google Reader is shutting down has me and many others waxing a bit nostalgic.

I’m an admitted RSS geek. Back in 2008 I wrote a series of blog posts extolling the emerging virtues of RSS technology. Prior to Google Reader I used tools like Bloglines, FeedDemon and NewsGator to subscribe to and read blogs.

In that time most tools, services and networks have essentially turned RSS into the plumbing that makes everyday things like Facebook and Eventbrite work.

I have been telling people to subscribe to blogs using RSS readers to stay informed, learn about specific industries, get inspiration for blog posts and monitor customer and competitor content for years and won’t stop any time soon.

This behavior is still an essential element of any complete listening strategy and that doesn’t change simply because one of the most popular tools for doing so goes away.

In fact, being forced to move beyond Google Reader may be a very good thing for long time users like me. There are plenty of alternatives for reading RSS feeds and this should spark the development of even better ones.

I’ll continue to keep on eye on Reeder at they have pledged to keep the tool alive without dependency on Reader. (Buffer users might want to catch this update from Buffer)

Google has valid reasoning for shutting down Reader and frankly I was little surprised with the violent reaction to the news. My take is that when an organization offers to let you use a free tool you’re not a customer, you’re a part of the product and in that regard you’re entitled to very little say. (Think Facebook)

Google has bet the social farm on Google+ and all signs point to decisions being made on two fronts only: How to continue to make a killing selling advertising and how to make users dependent upon Google+. To think otherwise is naïve.

So, what is an avid newsreader to do moving forward.

The need to find an alternative way to easily scan and read daily blog posts has me reconsidering the utility of the practice. Part of the reason Google stated for shuttering Reader is decreased usage. (Of course when you don’t update a tool and actually strip away the more useful parts people will find a better tool.)

A growing number of people have also turned to RSS aggregator tools like Flipboard and Pulse that can spoon feed more visually appealing content based on chosen topics. Heck, Google even has one of these called Google Currents.

For me, I still prefer discovering and building a custom collection of feeds and am busy trying out the newer breed of RSS readers that combines many of the social behaviors that Reader simply ignored.

Tools like Netvibes (Okay this is an oldie, but it’s kept up) present feeds in a dashboard style and add paid features such as alerts, curation, monitoring and analytics to your reading. With a little work you can turn NetVibes into a a full blown listening station for most of your social networking.

Feedly, another popular alternative, combines bookmarking with feed reading and sharing.

NewsBlur is a simple interface that includes mobile apps and ability to share stories your find on popular sites such as Evernote.

Note: Many of these once small services are getting crushed with traffic from Reader migration right now so be prepared for some quirkiness.

Most of the services mentioned have out of the box transfer of your current Google Reader set up but you can also export your Reader Feeds using the Google Takeout tool and then upload the OPML file to your chosen service.

And look to see some new tools coming online in the near future.

SEO Consulting in 2013: What the Pros Know that You Don’t

Thursday is guest post day here at Duct Tape Marketing and today’s guest is Chris Warden. – Enjoy!

SEO

photo credit: SEOPlanter via photopin cc

SEO is changing, and for the most part, the life of an SEO consultant is getting better. Gone are the days of open keyword data and mass link buying, but we’ve been lucky to gain a few things too. Most notably, we’ve gained the ability to justify the cost of good SEO and shown that a good SEO consultant is worth the additional expense in easy to understand terms and ideas such as ROI and lifetime value.

As in all walks of life, it seems that the pros are always one step ahead of the amateurs and the hobbyists. What separates the pros from the amateurs in 2013 isn’t going to be a self-proclaimed “expert” title in their bio on LinkedIn. In 2013 it’s all about strong content and quantitative analysis to determine what’s effective and what isn’t.

Here’s what’s really important in 2013, and beyond.

Content is king. Really, we mean it this time.

Google has been telling us for years that content was king. Somewhere deep down inside, I think they really meant it.

SEO experts knew that content was important, but the only benefit to good content over bad content was the potential to get it shared, thus building more links in the process. Other than that, content was content. If it were indeed king, it was the king of a place we’ve never heard of.

Now, Google has shown the world that it means business. The “new” search results are going to favor brands – whether personal or corporate – to low-quality, niche-specific, here today gone tomorrow websites or those that just build massive amounts of low-quality content (I’m looking at you eHow) in order to spam the search listings with as many of their indexed pages as possible.

Maybe content was king all along, and Google just found the right algorithm change to weed out most of the bad content by sending it to the depths of the search results. Or maybe Google held on to the idea for far too long that links were absolutely the most important tool in SEO; even though what they really wanted was good and relevant content, even though they didn’t have a quantitative way to measure what good content and bad content looked like (other than human review). We’ll never know.

What we do know is that bad content is a thing of the past, at least if you plan to build a site that generates a decent amount of organic search engine traffic.

Backlinks are losing ground to stronger rankings metrics.

Backlinks are still the most important metric when it comes to ranking a site, but they’re quickly losing ground to other – more modern – metrics such as social indicators, citations, and instances of co-occurrence. In short, SEO is becoming more and more similar to PR every day.

Pro tip: If you’re a PR guy (or girl) it might be time to add a bit of SEO knowledge to your repertoire before you’re completely obsolete.

Content doesn’t mean blogging (necessarily).

Every SEO consultant or person who happens to rely on content in order to drive traffic, leads or sales dies a little inside when we talk about content with clients only to hear about how they’re “already blogging.”

Content is writing. Content is also video, podcasting, design (infographics, presentations, etc.), and social media posting. There are quite literally dozens of ways to produce content and writing it in  a blog is certainly not the only way. Depending on your business, it might not even be the most effective way.

In essence, content is a way to express thoughts or ideas to other people. Writing is but one of may forms of content, and it is certainly something you should educate your clients to understand.

Integrated strategies are the new one trick pony.

In the last few years, the Internet marketing community has grown very segmented. With the rise of segmentation within our industry, we’ve come to rely on several one trick ponies – or people who specialize in just one thing – to get the job done.

The future is made for the strong generalist within all of us. SEO in general is switching from building backlinks, analyzing keywords and optimizing pages to an all-encompassing medium focused on everything from social media strategy to content production.

SEO consultants of the future don’t necessarily have to be good at everything, but they certainly need to be aware that SEO is more than linking and optimization, which is largely what the past generation of SEO revolved around. The good SEOs of the future understand that SEO is a mix of research, optimization, link & citation building, content production, social media and data mining. SEO can’t stand on its own anymore. To succeed in the future, you have to understand the importance of integrated marketing strategies and how to implement them for your clients.

There’s no better time to be (or hire) a great writer.

Anyone who calls himself an SEO consultant – or SEO expert – knows 2013 is the year of the writer, thus making it the year of content. We’ve been building to this point for quite some time, but the time has finally arrived where the best writers – or those that know how to find and retain the best writers – are going to leap frog over the outsourced link builders and the automated software. In short, this is the year the SEO consultant that plays by the rules is really going to shine.

For the first time in the history of search engines, we’re starting to see sites with established and authoritative writers ranked better than those that aren’t as high on the food chain. For example, Rand Fishkin is always going to have better ranking content on the subject of SEO than me, no matter how good I am at SEO. The reason for this is due to the perceived authority (deservedly so) that Rand has achieved within the SEO community.

The same goes for your business, or your clients. Better writers are beginning to show greater returns on investment than the $25 articles from no-name writers we’ve been purchasing from freelancers for the last decade.

It’s time to really dive in and learn all you can about producing great content, or to find someone who can. Good content runs in the range from $75 – $350+ for a blog post, but those that are producing the best content are those that are going to be rewarded with the links, shares, and recognition within the industry.

Cheap content is dead and gone.

There is no more room for shortcuts.

Automation software and overseas employees used to rule the SEO game.

Those days are gone. SEO is now an art form that needs micro managing and near constant supervision.

When your clients ask, can you tell them with 100-percent confidence that nothing is going on that is going to get them penalized by Google? Of course you can’t. And if you can’t be sure that you are providing value to your clients, you shouldn’t be in this business in the first place.

Conclusion

Good SEO consultants are constantly on top of the changes that happen (seemingly daily) within the industry. The main thing that separates a good SEO from a bad one is education. Educate yourself, and stay on top of trends in order to provide your client with the most bang for their buck and you’ll stay relevant no matter what changes the SEO world faces in the future.

Warden_HeadShotChris Warden is a seasoned entrepreneur and CEO. Starting his entrepreneurial career at age 19, he has performed in numerous capacities owning and managing both offline and online companies. Chris now serves as CEO of Spread Effect, a leading content marketing and publishing company. He is a member of the Young Entrepreneur Council (YEC) and often writes on topics of content marketing, SEO, and business development. He’s passionate about building and mentoring world-class teams and loves to chat with like-minded individuals. You can connect with Chris via Linkedin, Twitter – @ChrisWarden_SE, or Google+.

Using Dashboards to Drive What Matters

A dashboard is such an important concept when it comes to easily accessing the health of a business.

business dashboard

photo credit: istargazer via photopin cc

Just like a the dashboard on a vehicle, the point of a business dashboard is to give you a quick look at whatever it is that’s important to your business in real-time.

The key, of course, to any tool designed to give you data, it’s only as good as what feeds it.

The real challenge in creating something like a business dashboard is knowing what to track and how to track it. The display part is a function of software at that point.

Creating a list of key strategic indicators for your business is always a great idea. The trick is to move beyond the obvious things like revenue creation and unearth the real drivers of revenue creation.

  • Tracking the number of referrals or customer testimonials might be more important than just tracking sales vs. projected sales.
  • Tracking the number of support calls might be more important than just tracking the number of new customers.
  • Tracking repeat order frequency might be a better indicator of health than just tracking new business.
  • Tracking average order size or even Facebook page likes might tell you more than monthly sales to date.
  • Tracking newsletter unsubscribes might be a faster measure of content value than new subscribers

Okay, you get the point. You’ve got to dig in and start looking at lots of stuff before you can truly understand what’s driving what.

One of the best ways to start this process is to define three or four core objectives for the coming year and then assign one or two goals or measurable indicators to each that will let you track your progress on your primary objectives.

I’m not suggesting that things like new customers, revenue and profit aren’t important, but I’m suggesting that tracking what really makes them happen is far more important day in and day out.

There are many tools available to create dashboards, including Gecko Board  and Cyfe. Many spreadsheet experts and template creators are also able to bend and display data as a dashboard.

One of my favorite tools is Google Analytics Dashboards. You can create any custom layout, filter and goal and display it as your home dashboard. You can create specific dashboard for tracking things such as SEO or social media.

You can also share your dashboards. So if you find one that works you can make it available to clients by simply sharing a link with them. Also, check out Dashboard Junkie for some ready made dashboards and dashboard and tracking ideas.

How to Extend the Functionality of Every App You Use

A rather new service called Zapier is poised to change how people work on the web. I know this sounds like a bold prediction, but here’s why I think it’s true.

Web apps are awesome. In many ways they’ve given even the tiniest of businesses the ability to compete, manage and grow on a global scale. Tools like Basecamp, Evernote, Wufoo and Dropbox have made business life far more productive and enjoyable for what amounts to pennies in the big scheme of things.

But, a funny thing happened once we got hooked on all these tools. Suddenly we needed them to all work together. We wanted seamless integration so we could simply use these tools in harmony to do the things we needed to do.

The only problem is that integration takes work. In some cases developers created open APIs and other developers created plugins and add ons that let tools talk to each other. In other cases people wrote their own integrations. And then there were instances where we just had to compromise and not use a tool or do some element by hand to get data from one place to another.

zaiper app integration

The drag and drop Zapier app integration dashboard

And this is where Zapier is stepping in. Zapier is creating what could only be called an integration library. It’s a growing collection of APIs for some of the most popular apps making it very easy to integrate one tool with another without the need for any technical intervention.

  • Want to have GoToWebinar sign ups entered into MailChimp follow-up sequence?
  • Want to have Wufoo form data passed to InfursionsoftCRM?
  • Want Twitter to IM you when you get mentioned?
  • Want Basecamp to add appointments to Google Calendar?

All of the above and more (over 100 apps currently) is accomplished using the simple Trigger and Action integration of Zapier.

While it’s possible for existing app makers to simply write integrations, they may have a different motivation for the ones they might support. Salesforce, for example might write integrations for many of the other apps they own, but would they really support integrations with competing apps?

The app agnostic 3rd party offers the best opportunity to work exactly as we wish. My guess is some of the smaller app makers who can’t support multiple integrations are pretty happy to see this tool.

The magic of Zapier in my mind is that not only can you automate many little things, (IFTTT.com does that part as well) they have also cracked some of the more popular and more complex apps such as Hubspot, Infusionsoft, GoToWebinar, Basecamp, Salesforce, PayPal and ZenDesk as well as most of the popular Email Service Providers.

There is a free version that may very well serve the needs of most users and several paid versions for those that find value in extending the functionality of the tools they already pay for.

This might be the point where I need to add that although I’m gushing about this tool I have no financial interest in promoting it! – It just does some things I’ve been wanting for some time.

So how exactly does all this stuff work?

Zapier lets you create connections that will push data from one app to another using triggers and actions. They call these connections of integrations “Zaps.” Here’s how you set up an integration.

  • Create a Zap: Zaps are the connection between two services made up of a single trigger and a single action.
  • Define a Trigger: The first part of a Zap. The trigger might be something like “A New Email in Gmail” or “A New Payment in PayPal.”
  • Define an Action: An action is the second part of a Zap. An action is what happens when a trigger occurs. An action might be something like “Create a Contact in Highrise” or “Send an email to the accounting department.”
  • As a user you simply drag your trigger app to a dashboard and define it and then drag your Action app to the dashboard and define it and once Zapier has your log in information for both it simply monitors for the trigger and completes the tasks assigned.

My biggest request at this point would be the addition of a library of actual user integrations. Seeing how others are using the triggers and actions would be very informative and allow people to more quickly create more useful integrations.

The ease of use is definitely one of the most attractive features and should prove to be a sustaining factor as others jump into the integration end of the pool.

7 Ways to Increase Engagement on Your Website

It can be a chore to drive traffic to your website. So, once you do gain a click through organic search, a referral or an ad, you need to you do what you can to keep them there long enough for them to dig in and see what you’ve got.

website engagement

photo credit: theunquietlibrary

Below are a handful of tactics that can help visitors find what they are looking for, consume more content and enjoy a more engaged experience overall.

1. Click to

There are a variety of actions and associated tools related to helping people get or do what they want. Click to call, chat or schedule tools give people the ability to ask a quick question, ring you up to check stock, download a free session, or schedule an appointment without the need to pick up the phone. We use Olark for chat on your site and tools such Schedulicity and Genbook are worth a look for click to functionality.

2. Site search

Oftentimes someone tells a friend to go to your site to get what they want, but it’s not obvious when all they have is the home page. Adding search functionality to your site has become a fairly common and useful practice. You can use Google Custom Search or the WordPress search widget.

3. Video

The video format is a great way to increase engagement as you can entertain, surprise and build trust in ways that text rarely can. Using lots of short little videos on your site can be a great way to introduce core concepts, demonstrate how to use products and display client success stories. Adding functionality and calls to action to your video can make them even more engaging. Today’s post sponsor, Viewbix, has a great tool for that.

4. Related content

Once someone finds a piece of content on your site that offers information they are looking for it’s a great practice to use tools that can suggest additional related content. This is one of the best ways to keep people digging and clicking around your site. I’ve used the WordPress Contextual Related Content Plugin for some time and find it works well. It automatically places five related blog posts at the end of each post I write.

5. Smart content

Let’s say you sell big smelly diesel trucks as well as super green hybrid city delivery vehicles. Would it be safe to say that the prospective buyers of those two vehicles might be looking for very different things? Using technology like Getsmartcontent your site can display content based on a variety of factors, such as what someone typed into a search to find you site. Tailoring content to specific segments is a great way to increase engagement.

6. Guided tour

If your website caters to many needs it can be very engaging to present your visitors with options that lead them deeper and deeper into the precise information they are looking for. Using a tool like SurveyFunnel allows you to present your visitors with a series of questions and let the answers determine where they end up or what they subscribe to.

7. Advice and feedback

Asking for feedback and advice is not only a great way to increase engagement it’s a great way to learn how to get better. If someone comes to your site and doesn’t find what they are looking for wouldn’t it be great to understand what went wrong? Consider using a tool like 4Q, which offers up a little four-question survey to people leaving your site.

Measuring engagement

Once you employ a few tools it’s time to learn if you’ve improved engagement. Using Google Analytics Goals is a great way to see the impact. Analytics measures averages of many things, including time on site and page views per user. These two measures are a nice way to get a glimpse at engagement levels.

One way to track increases is to look at your current averages for these two metrics and create goals for each that are slightly above your current average. This will start to show increases, but it will also allow you to drill down and see where your increases are coming from – social, SEO or referral.

Increased engagement leads to increased awareness and trust and both of these can eventually lead to much greater conversion.

viewbixThis post is sponsored by Viewbix – Easily add apps and calls to action to your video.

7 Pay-Per-Click Advertising Options That Are Not Google or Bing

Pay-per-click advertising (PPC), when used correctly, is a very powerful way to drive traffic and conversions.

pay per click advertising options

photo credit: alles-schlumpf via photopin cc

The used correctly part includes effective targeting and testing, writing compelling ads, creating compelling offers and managing the bid and budget process in the most cost effective manner.

While the Google and Bing PPC ad networks are the most popular options, smart advertisers also choose to round out their offerings with other options to both capture viewers that aren’t captured by these networks and lower the overall cost per conversion through other channels.

The following seven options should be considered and tested as you build your lead generation platform online.

1) Reddit ads – Reddit is currently the hottest social news sharing site and their ad offering is somewhat unique. You target your ads based on interest and not demographics and ads include user engagement features such as voting and comments. Get your ad right and this network can generate targeted leads.

2) YouTube Video Targeting– Okay I guess this one really is Google, but not exactly AdWords. With the YouTube Video Targeting Tool you can put your ads in specific video channels or even specific videos. You can choose from a variety of formats.

3) StumbleUpon Paid Discovery – StumbleUpon is a unique social sharing site that offers visitors without a click. StumbleUpon users simply stumble to your chosen page. The service delivers lots of low-cost visits, but the trick has always been to convert with a very simple and engaging call to action.

4) Twitter Promoted – Promoted Tweets are ordinary Tweets purchased by advertisers who want to reach a wider group of Twitter users. They are clearly labeled as Promoted when an advertiser is paying for their placement on Twitter. The Tweets can be targeted to search terms and specific hashtags. Advertisers have been reporting good results in terms of targeted conversions, but also in terms of social metrics such as increased followers and influencer scores.

5) Facebook Advertising – Facebook’s targeting is as effective as any platform and for that reason offers some unique opportunities. If you’ve built a large fan following the sponsored updates option can be a good buy with a compelling call to action.

6) LinkedIn Advertising – LinkedIn advertising isn’t for everyone as it’s predominantly a B2B platform and if used too broadly gets very expensive. The most effective use I’ve seen is narrowly targeting user niches based on keywords or titles in profiles.

7) 7Search – 7Search is a 2nd tier network and does not act as a replacement, but rather a great addition to help advertisers gain traffic from the 10% of traffic that Google and Bing don’t have. Savvy PPC bidders can find some real bargains here for long tail kinds of terms.

Once you’ve created content that converts, compelling calls to action that get people to click and an ROI on bids on the big networks, it makes perfect sense to start exploring other options to lower your cost per acquisition and gain greater exposure.

7 Most Important Online Marketing Tactics for Any Small Business

Building an effective online presence these days has moved beyond the realm of the occasional event and into the daily routine of the marketing department. It doesn’t matter if it’s just you, as opposed to the traditional definition of department, online marketing must become a habit that’s practiced daily.

photo credit: cleev.

Now, I also recognize that there are many things calling for your daily attention. And, for some folks, the new set of online actions simply represents more to do with each passing day.

It’s import therefor to focus on the highest payoff activities to maximize the return on time spent.

Below are what I believe are the most important online marketing tactics for any small business. Focus on these actions before trying the chase this week’s new, new thing.

1. Research and revisit a catalog of keyword topics

Your entire content strategy should be informed by a catalog of themes and topics you visit and revisit in a predictable manner. You must commit to researching a core set of keyword phrases and topics and building an editorial calendar that helps you stay focused on your core “chapters” of content.

2. Produce content people will share

Once you’ve developed a plan for the topics you intend to cover on a frequent basis, you must learn how to produce content that people want to share. This, of course, differs for every industry, but there are proven techniques that can help start the sharing engine.

The most important element is value. Value is generally found in showing people how to do something they want to do, where to find resources that can make their life easier and providing insight into an industry challenge or trend. It’s no secret that list posts, such as this one, draw more attention and shares. Also, consider using video, audio and striking images as part of the content mix.

3. Use social networks to enhance email and attract links

Turn to social networks as a way to create awareness for your content and network for links. Share other people’s content as a way to increase value and attract links. Amplify your best content as a way to build your email list.

To me this is the immediate payoff for social network participation. It’s not about thinking of clever things to say, it’s about creating pathways to sharing that goes back and forth. Social media will always pay if you view it in this light.

4. Claim vast amounts of real estate

Go out there and build your Google+, Facebook and LinkedIn profiles, even if you have no time or plan to build large followings. Create YouTube, Slideshare and Picassa profiles. Claim and enhance your Google+Local, Yahoo and Bing Local profiles.

This free real estate will help you start to build depth to your presence, attract a few links and populate search results for your company name as you work to build a library of content and links from other sources.

5. Drive leads to landing pages

You must embrace the use of landing pages for all of you advertising, email marketing and social outreach. House your free content and promotional offers on highly optimized landing pages and use these pages to capture targeted leads and start the education and conversion process over and over.

6. Split test as much as you can

Testing is often an after thought and that’s a shame. Businesses that get in the habit of testing everything, right from the beginning, have such a competitive advantage over those that leave everything to chance.

Little tweaks to images, headlines and call to action buttons can create massive swings in conversion, but only if you test one against another to see the results of a change.

When you start to spend money on driving people to landing pages this is the make it or break it tactic that winners employ.

7. Use funnels to measure and drive conversion

I am a very big advocate of moving prospects along a series of commitments or steps on a path to educating, building trust and ultimately getting a sale.

Online this is accomplished by combining landing pages, offers, email marketing and follow-up to build on each stage.

Google Analytics allows you to build funnels that match your paths and score and analyze each phase of the funnel so that you can understand not only the impact of each element, but your entire conversion system.

Yes, I know, there’s more to do than you can possibly get done, so focus on the highest payoff tactics and what you do get done with produce greater results.