WordPress Plays a Key Role in Improving Reviews and Ratings

WordPress Plays a Key Role in Improving Reviews and Ratings - Duct Tape Marketing

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Blogging is a great way to let your inner author awaken. The best part about blogging is that you don’t have to stick to a set of topics or even a theme. Even if you own a food blog, you can create a post or two about travelling. WordPress is one of the leading websites in the blogosphere and there are more than a few reasons why. It has a huge user base and the bloggers on WordPress are far from being dormant. They comprise of an active lot who have healthy reviews on your content, with feedback that is often welcome.

One of the key features of WordPress is that it has an array of plugins at its disposal. Plugins are basically extensions of other websites or services which can enhance the experience on your blog. There is a directory of plugins to choose from for every feature that WordPress offers. From social media,

WordPress Plays a Key Role in Improving Reviews and Ratings - Duct Tape Marketing

photo credit: Reviewleap

forums, polls to review and rating plugins, there are thousands of compatible plugins that even a novice can incorporate in their blog. For developers, WordPress even allows you to create plugins, adding even more versatility. If you use the review and ratings plugin feature that is pre-coded, you will even have access to review alerts and ultimately be able to analyse your work in a more productive and positive manner.

The user interface on WordPress is uniquely easy to use and understand. It has been designed with care and precision, specifically keeping the ease of use in mind. WordPress lets you focus on what matters the most- your content. Its motto of being simplistic allows you to get your content (and thoughts) publishes with minimal hassles. It can be personalised for what represents your blog the best- be it a travel blog, a business website or a blog that is completely personal.

The five best WordPress plugins are the ones that add the most to your blog’s personality. While some are basic plugins that are good for any kind of blog, there will be some plugins which are more customised for your requirements. Some of the generic plugins which every blog should consider having are:

  1. WordPress SEO, by Yoast. If you have a blog that doesn’t come up on web searches, your viewership will dwindle. Ensure that your website is visible to those who are looking for content similar to what you gave to offer.
  2. Widget Logic is a plugin that functions in tandem with the widgets you have on the blog. This will give you the choice to decide which widget appears on what part of the blog or a page on your blog.
  3. Google Libraries will help you to save bandwidth by substituting JavaScript libraries on from your local server with the CDN that Google has.
  4. The Author Post Ratings plugin is different from other review plugins, in the sense that it allows the author to rate the posts and features that feedback on the website. It is a light plugin and ideal for those who want to control how the reviews are published on the site.
  5. Broken Link checker plugin is a life saver for SEO. The dreaded 404 error message can spell doom for a fledgling or successful blog since these are dead links that lead nowhere. This plugin will help rectify such broken links and save you the embarrassment.
WordPress Plays a Key Role in Improving Reviews and Ratings - Duct Tape Marketing

photo credit: Reviewleap

Feedback is what drives any writer or blogger to create better things in future. WordPress makes it as easy as installing a plugin (if you want something specific) or you can even choose the option from their built-in settings. Also, Feedback forms can be incorporated into the top, middle or bottom of your post or a particular page. The freedom to place, position and use these forms adds to the how easy it is to use WordPress.

You can also get feedback from built-in comments’ feed on your posts which can be moderated and tweaked. Depending on what kind of feedback you want displayed on your blog, WordPress allows you to filter and block spam comments before they appear on your website. This will help you to implement a regulation system to filter fake reviews that only aim to generate negativity on your blog. The easy notification bar alerts you of any comment that features on your blog. You have the freedom to choose what details of the commenter will show on the blog and can even disapprove of a comment that you feel is unworthy of being featured online.

WordPress has become the leader in hosting blogs and providing domains for those who wish to have a personal website for their blog. Its gigantic user base, ease of access, simplicity and customizability make it one of the finest ways to let the world know you and your thoughts.

JoelJoel Cordle is CEO of review leap and a digital marketer. He is serious about his online presence. He likes to be active in social media market so he always keeps himself updated about the strategies used for presence. As he enjoys reading and writing about marketing and online reputation, his hobby is to write different blogs about reviews, ratings, negative feedback, review alerts etc. He is a good advisor and he keeps suggesting people about how one can develop his online personality.

Finding the Truth in Your Business

small business analytics

From the headline of this post you might expect to find a lengthy manifesto about purpose and passion in business, but the truth in most businesses lies in the numbers. (Sorry if the Zen picture made it worse – I just liked it)

Analytics or metrics or whatever you choose to call how a business performs can not lie – as long as you ask the right questions and track the right things.

A Bain survey of executives at hundreds of companies around the world revealed that only 4% of companies are really good at analytics.

The subtitle of the survey report – How analytics differentiates winners sheds some light on the findings and importance of data. The survey is heavily focused on enterprise firms and leans towards discussion of “big data,” but the lesson is universal.

Three findings in particular stand out – Companies that get good at analytics are:

  • Twice as likely to be in the top quartile of financial performance within their industries
  • Three times more likely to execute decisions as intended
  • Five times more likely to make decisions faster

For any business to have the full picture of the health, growth and status at any given time they need to build dashboards that give them the most up to date information that is tied to their overall objectives.

Because that’s where the truth in your business lies.

Few businesses, regardless of size, obsess over numbers as they should. My guess is that the reason for this is that while it’s one of the most important elements, it’s also one of the hardest to set up and analyze for someone that’s typically answering the phones, going on sales calls, fixing broken links and doing the work for which customers pay you.

Another factor may be that they get overwhelmed by the amount of things you can track. When it comes to analytics what to track is simple – track what matters most.

I’m tempted to scream the Jack Nicholson line from A Few Good Man – “you want answers?” “I want the truth.” “You can’t handle the truth!” – but, of course, I think you can and you must.

Now I know that may seem obvious, but stop for a minute and ask if you could come up with less than six numbers that would tell you everything you need to know about your priority initiatives.

There are things that you need to track over time for reporting, forecasting and goal setting, but there usually only a couple things that matter day to day, week to week, regarding your current highest payoff priorities and those need to go on a dashboard that you can visit daily.

Now, no one can tell you what that handful of metrics should be, but when you discover them and focus on them – you’ll have access to the truth about your business.

Let me give you an example. Most businesses rely on referrals, but few track, analyze or even amplify that fact that they are quite referable. In these businesses we usually develop some systematic approach to referral generation and then we obsess over tracking referral actions.

The key is to get as granular as you can so you are tracking things you can impact with campaigns, tweaks and processes. So in my example above you might start by obsessing over reviews or testimonials as a way to measure the type of satisfaction that leads to more referrals as opposed to simply keeping score of referrals received.

I find it helpful to think in terms of four distinct dashboards. One for marketing, sales, finance, and customer satisfaction.

Marketing – Your marketing dashboard is the place to track the channels you are currently using. You might even consider specific dashboards for more active channels to track your various experiments and test projects. Typical marketing dashboard metrics include:

  • Email
  • SEO
  • Social Media
  • Advertising
  • Referrals
  • Lifetime value of a customer
  • Value of a lead

Sales – Your sales dashboard is how you keep track of your sales pipeline elements of the marketing hourglass. You might also add specific conversion metrics discussed in the previous lesson. Typical sales dashboard metrics include:

  • Leads
  • Pipeline
  • Trials
  • New customers
  • Sales cycle

Finance – Your finance dashboard is where you keep track of the money elements of the business. Most businesses use historical data in financial reports, but keeping up on trends is a great way to get some insight into the health of the business. For example, if your customers start to trend towards late payments, you might have an issue with sales or service. Typical finance dashboard elements include:

  • Revenue
  • Cash flow
  • Expenses
  • Profit
  • Budget vs. actual
  • Cost to acquire a customer
  • Accounts receivable aging

Customer satisfaction – Your customer satisfaction dashboard is where you keeps tabs on how happy customers are. Sometimes you have to dig for things that will give you this kind of data, but there’s a sure relationship between complaints going up or down or referrals going up or down that can tell you where you need to put some emphasis. If you measure something like response time, you have the ability to laser in and find ways to improve it. If you don’t, you’ll never have the data you need to know where to focus. Typical customer satisfaction metrics include:

  • Complaints
  • Support tickets
  • Response time
  • Reviews
  • Testimonials

Tools

The following tools are nice options for creating tracking dashboards and making them available to key staff members or advisors. Most also allow you to create customer elements unique to your business by using Google Sheets spreadsheets.

Action Items:

  • Determine the metrics you need for each of your four dashboards
  • Create a spreadsheet or adopt a tool to compile this data
  • Create a process for keeping your data fresh