Questions? Feedback? powered by Olark live chat software

What Digital Marketers Get Wrong

Thursday is guest post day here at Duct Tape Marketing and today’s post comes from @chrisbrogan

From the very first day I opened my first company, I knew that I was bucking trends. Or so I thought. You’ll laugh.

Starting Without a Storefront: Or So I Thought

storefront

photo credit: Atelier Teee via photopin

I launched my business without having a website. So what, you’re thinking. But all my friends and models to follow at the time were built online. I learned what you know: your website is often not your business.

Stay Close to Your Community

I went on to market strictly through the digital channel. I blogged mostly, and neglected the value of asking my customers and audience to consider getting my (now beloved) newsletter. So I went years without having a good solid list of people to reach out and connect with about doing business. I bet you knew that long before me, as well.

Measure What You Want to Improve

I love the social networks as a digital channel, and I continue to believe they have value in selling. But I’ve been strongly over-valuing them as potential lead generation for my business without doing that essential step that you know already: I haven’t measured. And the moment I did, I found some startling results. I don’t sell nearly as much via my social networks as I do via my newsletter. And yet, I was spending a lot more time there than I was on developing ways to improve the one high-performing sales and lead generation platform I had.

Quick note: I believe social platforms have a huge role in business-making. Only, my experiences with directly selling into them has been very lackluster. Instead, I share insights, and lead people gently to get my newsletter. And then that converts.

Relationships Are Everything

You know this because you’ve read the Referral Engine and you follow one of the best relationship guys in the world here. John works hard to nurture relationships with his community and his colleagues, and what I’d come to realize was that I was serving a small set of buyers (huge companies) and wasn’t making time to connect with the people who matter (like John). With that in mind, I’m working on some ways (low tech and eventually a little more high-tech) to make sure that I keep the people who matter to me top of mind, even when I get bogged down and busy.

But you already knew the value of relationships.

In Praise Of YOU and Your Smarts

So, in the end, I suppose why I wrote this post was to validate the great learning you’re getting from John and others here. Because I launched a digital-first business, I’ve had to backtrack and learn what you knew from the start. And I’m better for it. Thank you for sharing what you know with learners like me.

Chris BroganChris Brogan is president and CEO of Human Business Works, a publishing and media company focusing on courses and tools for smart professionals like you.

The Five Most Engaging Podcasts of the Year

marketing podcastI’ve been recording podcast interviews since some time in 2005 and it’s one of my favorite things to do. The show has opened some pretty cool doors and allowed me to meet some very cool people.

This year I met the likes of Harvey MacKay, Stephen Pressfield, Eric Reis, Derek Sivers, Kevin Kelly and Hugh MacLeod through my podcast and reconnected with old friends such as Seth Godin, Guy Kawasaki, Chris Brogan, David Meerman Scott, Peter Shankman and Scott Ginsberg.

The following five episodes make up what you my readers called my most engaging shows of the year.

1) Anything You Want

This week’s guest on the Duct Tape Marketing Podcast is Derek Sivers, founder of CDBaby and author of Anything You Want 40 Lessons (When you buy any version of the book you can grab 200 musical downloads as a gift from Derek too!)

2) The New New New Rules of Marketing and PR

My good friend David Meerman Scott stopped by the Duct Tape Marketing Podcast recently to talk about the release of the 3rd Edition of his mega best selling book The New Rules of Marketing and PR. This book changed the way many people think about marketing and has remained on many a “must read” list since it was first released.

3) 5 Google Plus Tips and Chris Brogan

For this week’s episode of the Duct Tape Marketing Podcast I grabbed a few minutes with Chris Brogan. Chris is the founder of Human Business Works, writes and speaks on all things related to social media and is a documented Google Plus fanboy.

4) 5 Types of Content That Every Business Must Employ

The creation and distribution of content has become such a significant aspect of effective marketing that it requires a high place in the strategy conversation in most every business.

Some might go as far as to suggest content marketing has become the most effective way to build a business.

5) Understanding the Most Fundamental Shift in Marketing

When I want to make marketing extremely easy to understand, I sit small business owners down in front of the above graphic and have them fill in some process, touchpoint, campaign, product of service in each of the seven blanks. The idea behind this graphic I call the Marketing Hourglass is that marketing is no longer a hunt and close business, it’s a be found, build trust, nurture, wow and refer business.

Does Google Plus Change Everything

Marketing podcast with Chris Brogan (Click to play or right click and “Save As” to download – Subscribe now via iTunes or subscribe via other RSS device (Google Listen)

Google+ for businessThere certainly are those that believe Google has landed a game changer with their social network Google+ and those that are ready to claim it’s a nice niche platform for techie kind of people.

Personally, I think it’s currently the best platform for business in terms of the functionality it offers, but of course is currently lacking the dedicated user base making it hard to imagine a business setting up shop there exclusively.

Even with that limitation Google+ has indeed changed some things already.

  • Its existence can certainly claim credit for a number of enhancements for business users rushed in recently by Facebook.
  • SEO firms are both nervous and giddy about Google’s integration of G+ with search
  • Google+ ties together many of Google’s already entrenched, but untethered services such as Picasa, YouTube, GMail and Apps.

My guest for this week’s episode of the Duct Tape Marketing Podcast is  and author of Google+ for Business: How Google’s Social Network Changes Everything and Google+ evangelist Chris Brogan

Brogan boldly and passionate professes, as the title of the book suggests, that Google+ is the next super power in the social network game and cares little that Facebook has hundreds of millions of users more. It’s the Google connection and the Google dominance in other important business areas that intrigues and excites Brogan most.

Again, from a strictly business point of view, I have to agree. Now is the time to grab, build and enhance your Google+ profile and brand page. This action will never hurt you and you may discover that actively placing content from your blog on Google+ is a way to get your content indexed by Google even faster.

One of the things I like most about Brogan’s book, however, is that while he firmly supports the use of Google+ for business, much of the advice he gives about how to use it is solid advice for anyone that wants to build a following, find great content and engage users on any platform.

You can listen to the show by subscribing the feed in iTunes or a variety of other free services such as Google Listen (Use this RSS feed) or you can buy the Duct Tape Marketing iPhone app. (iTunes link – Cost is $2.99) or

5 Google Plus Tips and Chris Brogan

Marketing podcast with Chris Brogan (Click to play or right click and “Save As” to download – Subscribe now via iTunes or subscribe via other RSS device (Google Listen)

Google Plus LogoFor this week’s episode of the Duct Tape Marketing Podcast I grabbed a few minutes with Chris Brogan. Chris is the founder of Human Business Works, writes and speaks on all things related to social media and is a documented Google Plus fanboy.

Chris and I talk about what Google Plus is, what it means, its strong points and weak points and why he has moved a great deal of his own personal networking activity to Google Plus. Have a listen.

Below are a couple tips that I’ve been using to enhance my own Google Plus experience – connect with me on Google Plus if you like.

1) Add the Google Plus Profile card to your blog – Grab the Google Plus Card WordPress plugin puts your Google Plus profile in your blog sidebar just like you see over there to the left – this will help spread the word about your presence there.

2) Add photos like a slideshow – Create a new Album and upload a series of slides as images (all the same size) in the order you would like them to show and Google Plus creates a viewer that can be clicked through much like a slideshow.

3) Send Google Plus items to Evernote – simply create a circle and add your Evernote email address as the lone user. Then share anything on Google Plus with that circle and it will automatically be sent to your Evernote account.

4) Search Google Plus – Google Plus doesn’t really have any good way to find people you might want to connect by occupation or interest yet. You can, however, use Google search to do the job – to search by topic, add this to a Google search – your topic site:plus.google.com ie: “small business marketing” site:plus.google.com

5) Publish your Google Plus public feed to your WordPress blog – I’m sure badges and widgets are coming for G+ but until they do here’s how I published a mini G+ feed on my blog

First – find you profile # – mine is 103952215474318614668 – then simply use this tool from plusfeed to create an RSS URL with your # – http://plusfeed.appspot.com/yourprofilenumber here, this is an RSS feed for my G+ public feed only (you can actually do this for any public feed if you wanted to publish other people’s feed)

Next take the RSS feed above and burned it at Feedburner (I know, another Google property.) Feedburner has a feature called BuzzBoost that makes it pretty easy to republish an RSS and produces the code you need for your widget. Take that code and create a text widget in WordPress, place it in your theme (you might also add a link back to your profile) and that’s it.

Bonus: Don’t forget to add the Google +1 button to your blog and Website pages. This is one way that people point out content on your site and share it with their Google Plus followers. I show you how to do that here: Adding the Google +1 Button

Monday Guest Stars

Here are your guest contributors for Monday’s edition of the Duct Tape Marketing Small Business Week iPad Giveaway.

Read each of the five posts that follow and click our entry form link to match the guest star with their post.

Chris Brogan

Chris Brogan consults and speaks professionally with Fortune 100 and 500 companies like PepsiCo, General Motors, Microsoft, and more, on the future of business communications, and social software technologies. He is a New York Times bestselling co-author of Trust Agents, and a featured monthly columnist at Entrepreneur Magazine. Chris’s blog, [chrisbrogan.com], is in the Top 5 of the Advertising Age Power150.

Mitch Joel

Mitch Joel is President of Twist Image — an award-winning Digital Marketing and Communications agency. His first book, Six Pixels of Separation, named after his successful Blog and Podcast is a business and marketing bestseller. Follow Mitch here: www.twistimage.com/blog.

Anita Campbell

Anita Campbell serves as CEO of Anita Campbell Associates Ltd, a woman-owned consulting firm helping companies and organizations reach the small business market.  She is the founder and Editor-in-Chief of Small Business Trends, an award-winning online publication.  She hosts Small Business Trends Radio, where she interviews other small business experts. 

Tim Berry

Tim Berry is the president and founder of Palo Alto Software, founder of bplans.com, and a co-founder of Borland International, author of books and software on business planning, Stanford MBA, father of five, married 41 years.  His latest book is The Plan-As-You-Go-Business-Plan.  He can be found blogging at his main blog Planning Startups Stories.

Pamela Slim

Pamela Slim is a seasoned coach and writer who helps frustrated employees in corporate jobs break out and start their own business. Her blog, Escape from Cubicle Nation, is one of the top career and marketing blogs on the web.  She is also an author of Escape from Cubicle Nation: From Corporate Prisoner to Thriving Entrepreneur.

What is a Marketing Strategy and How Can I Get One 1

This post is one in a series of five guest posts authored by the super star bloggers pictured below. As part of a celebration of National Small Business Week we are asking readers to match all five guests posts up with the contributing blogger to be entered for a chance to win an iPad2. Read all five posts in today’s series and come back each day this week for five new posts in this great educational series and another chance to win.
Pamela Slim

Pamela Slim is a seasoned coach and writer who helps frustrated employees in corporate jobs break out and start their own business. Her blog, Escape from Cubicle Nation, is one of the top career and marketing blogs on the web. She is also an author of Escape from Cubicle Nation: From Corporate Prisoner to Thriving Entrepreneur.

What is a Marketing Strategy and How Do I Get One 1

Ask a new business owner what his marketing strategy is, and he will most likely say “sell as many products as possible to as many people as possible.”

While optimism is a good quality in an entrepreneur, this definition is a recipe for disaster. When you are unclear whom you are trying to reach, you will stumble from one marketing tactic to another, diving into Facebook with zeal one week, Tweeting like a fool the next, and, in a final act of desperation, pitch your friends and neighbors as if you were a teenager begging for a last-minute date to the prom.

An effective marketing strategy defines:

• the detailed profile of the ideal person you are trying to reach (age, profession, gender, race, income level, hobbies, political views, attitude)
• their hopes, fears, needs, desires, challenges and problems
• the particular places where they hang out in person or online
• the books, blogs, newspapers, magazines and trade publications they read
• the people and companies they most admire
• the tools they use to connect with others (Twitter, Facebook, LinkedIn, blogs, professional associations, forums)
• the specific outcomes you are trying to achieve (establish trust, build followers or online presence, get referrals, sell products, recruit evangelists, attract partners)
• the metrics you will use to track progress

Once these components of the strategy are defined, you can create a tactical plan that outlines the specific activities you will engage in each week in order to achieve your outcomes.

A good marketing strategy leads to specific to-do lists like:

1. Contact 5 board members of the Atlanta Association of Gluten-Free Libertarian Physicians
2. Write guest post for the Gluten Free and Proud blog
3. Attend the Living Gluten Free lecture at the Atlanta Whole Foods Market

If all of this sounds like too much work, you could always revert back to the standard marketing practice of optimistic business owners: stare at your phone and pray it will ring.

Read the rest of today’s mystery posts here

What is a Marketing Strategy and How Do I Get One 2

This post is one in a series of five guest posts authored by the super star bloggers pictured below. As part of a celebration of National Small Business Week we are asking readers to match all five guests posts up with the contributing blogger to be entered for a chance to win an iPad2. Read all five posts in today’s series and come back each day this week for five new posts in this great educational series and another chance to win.
Tim Berry

Tim Berry is the president and founder of Palo Alto Software, founder of bplans.com, and a co-founder of Borland International, author of books and software on business planning, Stanford MBA, father of five, married 41 years. His latest book is The Plan-As-You-Go-Business-Plan. He can be found blogging at his main blog Planning Startups Stories.

What is a Marketing Strategy and How Do I Get One 2

Years ago the marketing plan was a lot of Ps: price, place promotion, and so on. I prefer the Ms: market, message, medium, measurement, management. And you care about it because of the last M, money.

The market is about target markets. It’s like sculpture. You start with a big block of everything, and what makes it beautiful is what you take away. Michelangelo started with a block of marble and ended up with David. So for a restaurant, to take one example, if you try to appeal to everybody, you’re doomed. Instead, you target foodies, or families with young kids, or office workers. Not everybody. Food, service, location, and pricing optimize for specific target groups. Visualize and imagine your ideal target buyer.

The message should match the target market. Understand benefits. Don’t talk about quick and inexpensive if you’re targeting a high-end market. Understand what your benefits are — much more than features — and focus the message you want to deliver. The secret is to please and attract your special targets instead of promising everything to everybody.

The medium has to match both the market and the message. Don’t count on social media to reach retirees or mainstream television to reach urban intellectuals. Put your message where your market will find it.

Develop measurement to set your marketing goals so you can track and measure your progress. Look for numbers like sales, units, leads, presentations, page views, downloads, and conversion rates.

The management happens with the following up on the metrics. You track plan vs. actual results and look carefully at the difference. That leads to revisions and course corrections.

Which brings us to money, the reason why you want a marketing plan: better marketing planning means better marketing management which means more sales and managed, optimized marketing spending.

Read the rest of today’s mystery posts here

What is a Marketing Strategy and How Do I Get One 3

This post is one in a series of five guest posts authored by the super star bloggers pictured below. As part of a celebration of National Small Business Week we are asking readers to match all five guests posts up with the contributing blogger to be entered for a chance to win an iPad2. Read all five posts in today’s series and come back each day this week for five new posts in this great educational series and another chance to win.
Chris Brogan

Chris Brogan consults and speaks professionally with Fortune 100 and 500 companies like PepsiCo, General Motors, Microsoft, and more, on the future of business communications, and social software technologies. He is a New York Times bestselling co-author of Trust Agents, and a featured monthly columnist at Entrepreneur Magazine. Chris’s blog, [chrisbrogan.com], is in the Top 5 of the Advertising Age Power150.

What is a Marketing Strategy and How Do I Get One 3

Marketing for small business is about satisfying wants. Most of us are lucky enough to be in the want business, not the need business. Marketing is connecting a buyer to a want. And strategy? Strategy is your approach. It’s how you get from where you are to where you’re going.

You have to answer six questions to write a simple marketing strategy:

WHO IS YOUR BUYER?

Write out the persona of your buyer: who she is, what her other challenges are besides the ones your product solves, what else she might need. Think like that all the time.

DO YOU HAVE ACCESS TO THAT BUYER?

How do you get to them? You can try to buy your way in with ads, you can set up your web presence to grow your way in, and you can use social media to communicate your way in. You need to get to your buyer, and you need to get to the plural, not the one.

WHAT DOES SHE WANT?

This is harder to answer than not. And no, your product isn’t the answer.

HOW DO YOU HELP YOUR BUYERS BUY?

Do they need more proof? Do they need special payment methods? Do they need guarantees? This is an oft-overlooked part of a marketing strategy.

HOW DO I REACH OUT?

Where and how will you connect with these buyers? Online? Social sites? It’s up to you.

HOW DO YOU GET REFERRALS?

Referrals are gold in most businesses. People don’t buy all the time, but they can refer every week. Make this part of every plan.

From here, you’ve got the bare bones to write a simple strategy. Test variations and grow from it. It’s how I do it.

Read the rest of today’s mystery posts here