Elevating Customer Experience a Must When Marketing Luxury Brands

It’s no secret that luxury brand buyers’ needs are quite different from those of traditional buyers. With more resources and generally less time available than the average consumer, competition for their money and attention is fierce. So how do you amp up your brand and make it stand out to the luxury customer?

Cutting through all the noise in marketing and advertising nowadays means ditching the old school practice of simply promoting the characteristics and features of your product. Today’s luxury buyer is not sold on solely the benefits of what you are selling but on the overall brand experience; an experience that must be conveyed at every possible touchpoint whether digitally, on a customer service call or in person. Capture the attention of luxury buyers by focusing on these three aspects of your brand experience.

Know Your Audience

This may sound like a no-brainer, but it is a practice ignored by brands all too often. Not all luxury buyers are driven by the same motives or respond the same way to marketing tactics, and failure to tailor your efforts to your specific audience’s needs could be costly.

kuhlman cellars

Example: Kuhlman Cellars

Those who book tastings at this Texas winery are not the average wine guzzlers, but rather aficionados with an appreciation for learning the ins and outs of wine making and tasting. They knew that their visitors would be more impressed with the high level of knowledge their staff possessed about their products and the industry than showy, grandiose surroundings. Rather than compensating with over-the-top interiors as many high-end wineries do, they chose to keep their tasting rooms simple and keep the focus on creating a personalized learning experience tailored to their visitors’ interests.

Tell a Story

Today’s luxury buyers also favor substance over style, meaning they are more likely to connect with a brand that has the marketing savvy to tell a story and align with their personal values rather with a brand that relies on its product’s flashiness. Your customers are educated, so treat them that way by ramping up your content and avoiding gimmicks and commodity marketing language.

5th and west

Example: Fifth & West

Future downtown Austin luxury high rise Fifth & West is one of the area’s most exciting residential ownership opportunities, and their marketing tactics needed to express this landmark development to potential residents on every level. While stunning renderings of the building certainly spoke for themselves, any accompanying copy needed to speak to the carefulness and thoughtfulness put into every aspect of the project. Vivid yet concise language and even quotes from interior architect Michael Hsu in marketing pieces effectively conveyed the heightened luxury living residents would experience. In fact, more than 60 percent of residences had been sold within three months of groundbreaking.

Convenience is Key

Now that you have hooked your customer with your brand experience and story, give them the ability to interact with your brand in a way that is most convenient for their demanding lifestyle. Providing ample options to suit their unique needs during every stage of the buying cycle allows them to shop and make decisions in a manner of their choosing. Accomplish this by pushing the creative envelope and utilizing technology in a way that both accommodates your buyers’ unique needs and provides that Wow Factor.

lexus of austin

Example: Lexus

Lexus of Austin’s launch party for two new vehicle models needed to set the standard for how grand and technology-centered the event would be. The invitation’s attention-grabbing, animated graphics captured invitees’ interest and created an interactive experience while allowing readers to gather information about the event and RSVP with ease. Convenience? Interactivity? Wow Factor? Check, check, check.

Fine-tuning your marketing efforts to focus on the needs and preferences of luxury buyers is a surefire way to create deeper connections with your audience and build loyalty. Doing so is the difference between your brand being uninspiring and being unforgettable.

Maria OrozovaMaria Orozova is the President and Creative Director of The MOD Studio, a boutique marketing and design agency based in Austin and the creative powerhouse behind many local and national brands. www.theMODstudio.com

SEO Blended Copy: Dos and Don’ts for Boosting Your Website’s Organic Discoverability

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Maria Orozova – Enjoy!

Duct-tapeThese days, it’s all about organic: organic produce, organic pressed-juice, holistic baby diapers made from all-organic materials – the list goes on. So, it should come as no shock the role that organic SEO plays in your website’s discoverability, even over paid alternatives like pay-per-click. In fact, 70-80% of Internet users ignore paid ads, focusing instead on organic search results.

Intimidating to some, boosting your website’s organic discoverability is easier than you might think. Just remember, if content is king then keywords are the crowned jewels.  The following are a few crucial ‘dos and don’ts’ all businesses need to consider when looking to optimize their organic SEO.

Don’t: Assume the phrase “keyword” translates to “one word.”

Do: Assign natural phrases as your keywords

By strategically assigning keywords to the pages of your website, you are essentially anticipating all of the different search variations that could and should lead users to your website. Don’t make the mistake of taking the term “keywords” literally though. Incorporate a series of natural phrases into your keyword strategy. Ask yourself – How would you search for your site?

Don’t: Randomly sprinkle keywords throughout your website copy.

Do: Utilize targeted keywords.

Unless you’re looking to get on Google’s bad-list, don’t just assign keywords without incorporating them into the various elements of your website. This doesn’t mean sporadically using a keyword here and there. In fact, there are several crucial areas that Google looks at specifically for keyword integration: Page title, page headline, body copy, meta description and links, both internal and external.

Don’t: Overload keywords in your website copy.

Do: Create engaging content and naturally integrate keywords.

There’s an art to determining the appropriate keyword density % of your keyword-blended copy. While there is really no magic number for keyword density, there is one guiding light: Good content will always beat SEO. With that said, it stands to reason that if you drown your copy in keywords at the sake of flow and cohesiveness, your ranking will probably take a tumble. Instead, focus on writing engaging content while seizing opportunities to naturally introduce keywords into your copy.

Keywords alone does not a successful SEO strategy make, however. While it is a large driver of your organic search results, there are other key areas that can further help boost your websites discoverability.

Be Mobile

Mobile-browsing usage is set to bypass desktop browsing within the year so your organization’s website design is more important than ever. Because your SEO relies heavily on your website’s engagement, it’s important to choose a responsive or mobile friendly design that will cater to your mobile audience’s experience.

Get Down with Google

It’s no shock that Google looks favorably upon those who actively use their ancillary services. An easy way to start doing this is to actively use and maintain a Google+ page. Also, if your business has a blog, you’ll want to set up Google Authorship so that your writers’ work can start to help boost your site’s credibility and ultimately, search ranking.

Stay Social

Never underestimate the power of social in you SEO strategy. Your organization’s social pages are a huge source of potential traffic for your website. Create and share engaging, original content as part of your social strategy, and always remember to link back to your website.

mariaorozovamod (2)Maria Orozova is the President and Creative Director of The MOD Studio, a boutique marketing & design agency based in Austin and the powerhouse behind many local and national brands. Together, Maria and the MOD Marketing and Development team build a strategic and dynamic mix of consumer and B2B clients. For more information on building a successful SEO strategy, visit: www.themodstudio.com