Springpad – very interesting free note taking and creating tool that organizes things the ways you live.

What You Need to Know to Sell Small Business

By John Jantsch

These days, I frequently get asked how the heck to get through to small businesses. See, small business, last decade’s afterthought, is this decade’s hot untapped market. Read the rest at AMEX OPENForum

Replies Can Change Customer Minds
It’s axiomatic that you find out how good a business really is when it has already screwed up once; the speed and nature of the fix show the firm’s true nature. from futurelab

The 3 Forgotten Tactics of Content Marketing
First, I read this post from Seth Godin that made me think about the lost opportunity by many marketers, so focused on new media, that they forget the content marketing tactics that customers are actually engaging in. from junta42