How to Be Everywhere Through Marketing Automation Magic

Thursday is guest post day here at Duct Tape Marketing and today’s guest is from Jan Marciniak – Enjoy!

marketing-automation-stairs

photo credit: Jiuck cc

When marketing your business you have a lot of ends to meet. Your goal should always be to systemize your marketing campaigns in a way that their success is repeatable and the process can be carried out by almost anyone. And since you do not want to do the same work over again and again you need to implement processes and systems that automate the technical and operational parts of your marketing efforts as much as possible.

1. Automate Lead Generation, at least a little bit

To automate the lead generation process would be a dream come true for every business. This step is the one where mostly manual labor is necessary. But you can systemize the processes that you need to go through in order to create a new lead generation campaign or landing page on your website and test it so that it is almost automated.

Reduce your time spent from the first campaign idea to a finished landing page by using tools that allow you implement quickly and change settings with ease.

In order to test out ideas for landing pages and their variations you can use tools like Unbounce or LeadPages to create a landing page from an idea within minutes and implement it without any programming knowledge. With their built in analytics you can easily see what works and what doesn’t.

On the backend you will need some kind of email marketing automation tool that lets you automatically segment your leads depending on the source.

2. The Mother of Automated Marketing – Perfect Email Marketing Automation

Email marketing is one of the most powerful but mostly overlooked marketing tactic that can be automated to almost 100%. It seems like everybody knows that having a newsletter is important. But what about an automated series of emails that give the recipient value, draw him closer to your brand and eventually make him buy your product?

You will keep potential customers engaged and informed over a period of weeks or months  without any extra investment of your time, 100% automated.

Services like aweber or mailchimp can be used by anyone without any technical knowledge; self-hosted tools like sendy need some technical knowledge to set up but are a lot cheaper.

3. Automate you Social Media Activities and Appear Everywhere

Like with any other marketing efforts you need to find the right balance between automation and manual engagement with your customers. In order to create an efficient social media marketing process you need to have the right automation tools.

You need to set up an automated system so that you do not need to post your message to every social media platform available. Instead you should use a service that lets you post to all services at once. You can use services that are designed exactly for that like buffer or create your custom social media distribution process with automation tools like zapier or ifttt.

The rest of the time you will need to monitor your social media activities, which can also be automated pretty easy. There are several tools to manage your social media analytics. With tools like twittaquitta where you can monitor all your unfollowers you can easily get insights into you social media campaigns without doing any manual analyzing.

4. Active Customer Communication in a Fraction of the Time

Communicating with your customers is a vital but time consuming task. There are however processes that you can implement which streamline customer communication. You will still need to actively communicate with you customers, but will be able to do it in a fraction of the time and have time for other important things.

Instead of repeating email texts over and over you should use text expander programs (Lh Texter; TextExpander). With a simple shortcut you can insert repetitive text blocks into your mails and save a ton of time.

An extensive and regularly updated FAQ section on you website will also save you a lot of typing and trouble.

5. It does not Stop with The Campaign – Automate you Analytics 

In order to fully automate your marketing efforts you will also need to have an automated analytics process. For many tasks a combination of Google Analytics can be used. By creating custom events for your relevant tasks you can get a fully automated report for every landing page or email campaign that you send out.

All tools that you need are out there, mostly free. Start setting up your marketing machine today to reap the benefits in the time to come. 

Portrait_JMAJan is the co-founder of TempoTrac time tracking, an application that helps you get your work time under control and blogs on business, social media and productivity hacks.

Marketing Automation: What is it and Why Should I Care?

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Scott Thomas– Enjoy! 

 

Marketing AutomationMarketers, meet your secret weapon: marketing automation. Only recently, has this underutilized method of demand generation been brought to the forefront of public attention. Marketing automation has slowly become a go-to buzzword in the marketing world but what does it really mean and more importantly, how can it help your business?

For starters, marketing automation refers to technology that allows marketing departments and organizations to more effectively market on multiple online channels (such as email, social media, websites, etc.) and automate repetitive tasks. In its most ideal state, marketing automation provides you with a platform to efficiently deliver engaging content that turns prospects into customers and then follow up with personalized messaging that keeps those customers coming back.

What Marketing Automation Means to Marketers

Marketing automation means two huge things for marketers: conversion and attribution. First we’ll look at its success converting leads. According to a study by The Aberdeen Group, companies that use marketing automation see 53% higher conversion rates than non-users, and an annualized revenue growth rate 3.1% higher than non-users of marketing automation platforms.

Marketing AutomationSounds good, right? It gets better. Marketing automation solves the marketers age-old problem of attributing marketing spend to earned revenue. Because these platforms typically feature CRM integration, lead activity within marketing efforts can be directly tracked from campaign inception to lead conversion. In fact, companies that use marketing automation are 3 times more likely than companies without automation to track and attribute their content-marketing efforts to multiple touchpoints.*

The ‘Automation’ in Marketing Automation

Despite marketing automation’s capacity to generate increased revenue and attribute that revenue to your marketing team’s efforts, many people seem to overlook one key fact: in order for marketing automation to be successful, you have to have something to automate. Think of marketing automation as the hyper-efficient delivery vehicle between the programs you already have in place and your audience. It won’t create the content for you but with it, you can build the most effective route by which to push your content. The following are examples of programs that can be integrated into your marketing automation strategy:

  • Content Marketing: Today’s consumers don’t respond to conventional “Mad Men” style marketing and advertising tactics; instead, they respond to engaging, informative content that speaks to them and not at them. By distributing content that engages your audience, you’re not only satiating their appetite for information, but you’re also working towards the end result of creating a connection with these potential buyers and ideally, driving them closer to a sale.
  • Email Marketing: Does your organization already employ use of email marketing? Although it might not seem like much, even something as simple as a monthly newsletter can be engineered to drive optimal engagement. With marketing automation you can create any number of follow up actions based on how a lead interacts with an original email. This brings us to…
  • Lead Nurturing: This process of educating and staying fresh on the minds of prospects who aren’t yet ready to buy allows you to turn otherwise cold leads into added revenue. Lead nurturing can take many forms, from personalized, Happy Birthday emails to reengagement campaigns.

The possibilities for customizing your marketing automation pipeline are limited only by your organization’s capacity to do so and while it may take some heavy legwork to initially set up, don’t be intimidated. Marketing automation can save you time and money while converting more leads by simply utilizing the programs you already have in place.

*(The Lenskold and Pedowitz Groups, 2013 Lead Generation Marketing Effectiveness Study, Nov 2013)

Scott ThomasScott Thomas is the founder and president of the Intelechy Group, an Austin-based revenue growth agency. Scott has spent more than two decades driving highly profitable revenue for industry leaders such as AT&T, Dell, AMD and SAP. Intelechy Group specializes in Go-to-Market (GTM) Strategy & Development, Brand & Market Positioning, Demand Generation and an array of marketing services that propel organizations to become revenue and profit leaders in their marketplaces.

 

 

Prospecting on LinkedIn: 3 Easy Steps to Finding Your Ideal Clients

Thursday is guest post day here at Duct Tape Marketing and today’s guest is from Jean Hanson– Enjoy!  

By now you know that LinkedIn, the world’s largest professional network, is the best online tool for B2B prospecting and finding your ideal clients. But many people fumble about the site, not quite sure what to do, so they begin by connecting to the people they know, such as friends and family. Now what?

Step 1: Make a wish list of companies you want to do business with

After making your list, use the search box to find their company page. I’ll use an example of a commercial cleaning company prospecting for local banks. They’re trying to find a way in but don’t know any of the players.  After finding the company page, click on the yellow Follow button, to start receiving notification of their company posts.  This will keep you connected and up to date on what is happening with their company.

Step 2: See how you’re connected

LinkedInNext, look at “How You’re Connected” to see if you have any 1st, 2nd or 3rd degree connections. If you do, take a look at these people to see if you know any of them personally.  If so, you could contact that person either through LinkedIn or by picking up the phone and requesting a third party introduction to the person responsible for hiring cleaning services — or perhaps to a person in the company who would know who that decision maker is.

If you don’t have any close connections to the company, click on the “Followers” link next to the yellow Follow button, and you’ll see everyone that is following company updates. Most likely, key company employees will be following their own company status updates.

Step 3: Look for common ground

Start looking at the profiles of key players in the company that you could potentially connect with. In the example below, I’ve found a company Vice-President, and see that he has advanced non-profit fund raising skills.  If I were active in any local non-profit activities, I might keep this in mind if I’m in need of any advice regarding fund raising for that non-profit.

LinkedIn

As you review the profile, also pay attention to companies they’ve worked for and educational institutions they’ve attended. Perhaps you’ll spot a common connection. If they belong to any Associations such as the local Chamber of Commerce, send an invitation to connect and mention the common membership. This also applies to any common networking or volunteer organizations you both may belong to. Most people will accept your invitation to connect if you mention something you have in common.

And finally, look at the LinkedIn groups they belong to.  In the example below, this person belongs to a group called “Hockey players doing business together”.  Since we are in Minnesota (the land of hockey), you just might have found a common interest, and could join the group and start building a relationship with not only this particular prospect, but other members of the group.

LinkedIn

As you can see, LinkedIn can be a very powerful tool for prospecting and finding your ideal clients. But it’s not simply a numbers game where you go through and collect as many names as you can in order to blast them with sales pitches. Rather, it’s a slow moving process of building meaningful connections with targeted prospects.

Once you’ve connected with these prospects, begin engaging them by following the 4-1-1 Rule, which is a concept created by Tippingpoint Labs and Joe Pulizzi of the Content Marketing Institute.  This is a concept originally created with Twitter in mind, but it can be applied to all social media status updates. The concept is that “for every one self-serving tweet, you should retweet one relevant tweet and most importantly share four pieces of relevant content written by others.”   This way, your followers won’t feel bombarded with desperate attempts at selling them your products or services. Instead, they’ll see you as a helpful resource that always provides relevant, useful information. And when the time is right, it’s YOU they will contact.

dtm-blog-jean-hanson-150x150Jean Hanson is a long-time entrepreneur, co-founding two commercial cleaning companies, running a virtual assistant business, and in 2005, launching a business portal for commercial and residential cleaning business owners. Jean is also an Authorized Consultant for the world-renowned Duct Tape Marketing System. To learn more about her marketing business and to apply for a free marketing audit, visit MarketingSystemsByDesign.com.

 

Creating a Strong Online Presence for Marketing Success

It is guest post day here at Duct Tape Marketing and today’s guest is from Lucy Godwin – Enjoy!  

Online Presence

According to Google, 97% of consumers use the web to search for local businesses – and if the vast majority of your potential customers are online, you should be, too. Having a strong online presence is a crucial component of your marketing strategy, no matter what size your business is or what industry it belongs to.

An online presence is important for outbound marketing because it reinforces your brand and what you offer to your target market. Once you’ve communicated with your audience, you’ll need to have a web presence that helps portray why your product or service is so great – because that’s the next stop for the majority of your potential customers.

It’s also vital for inbound marketing, because quality online content will help attract customers even if they haven’t heard of your brand.

So here are three of the first things you need to look at when building your online marketing efforts.

1. Your website

All businesses, no matter how small, should have a website. It can be extremely basic, but it should contain the fundamental information customers – both existing and potential – need. For example, one frustration I encounter far too often is restaurants that don’t have a website with a current menu, opening hours, location and contact information. I know I’m not alone in that if I can’t find these details, I’m less likely to visit the restaurant – but there’s no reason a business should lose potential customers over something that’s so easy to remedy and costs very little.

A basic website is pretty easy to set up using an application like WordPress. WordPress is a free blogging tool and content management system that gives users the option to pay a little more for the premium version. If it’s relevant to your business, you can even add an online shop – after all, in 2013, 70 percent of consumers preferred to do their retail shopping online.

If you’re not sure where to start, there’s a great guide to WordPress for small businesses on Social Media today. It’s easy to understand and runs through the factors you need to consider and steps you need to take when setting up your small business website.

If you’re starting from scratch and not sure what your website should include, survey your existing customers. Whether you send out an email asking for their input, or mention it casually while making their coffee, it’s the best way to get the insight you need – people love to be involved and share their opinions.

2. Search engine optimization

Once you have a website, it’s vital that it can actually be found by search engines. After all, 89 percent of consumers use search engines to research a product, service or business before making a decision. To take advantage of this, you need to make sure to look at search engine optimization (SEO) for your website.

In case you’re not completely sure what SEO means, how it works, or why it’s important, here’s a quick rundown:

  • What: The purpose of SEO is to make it easy for search engines to find your website and list it in their ‘organic’ (as opposed to ‘paid’) results.
  • Why: People tend to trust search engines, so websites that appear high in results pages are more likely to receive traffic.
  • How: Using search-engine friendly methods to improve your website.
  • Who: Everyone – anyone who has information that people want to find on the internet should be using SEO techniques.
  • When: All the time – SEO is an ongoing process. It’s important to monitor the information on your website and make sure it’s current and correct. Search engines also love new content, which is why starting a blog can do wonders for your SEO.
  • Where: Major search engines include Google, Yahoo and Bing. They connect people all over the world to the content they desire, from products to services to information.

The Beginner’s Guide to SEO by Moz and Google’s Search Engine Optimization Starter Guide both give a fantastic overview of the basics and will help you optimize your website.

3. Social media

Social media is an important part of your online presence that improves your chances of generating additional revenue and building customer loyalty. It allows customers, potential customers and other interested parties to engage easily via a channel that plays an important role in their everyday lives.

Although not every social media channel will be relevant to each business, it’s definitely worth looking into your options. For example, Facebook and Twitter will serve a purpose for almost any business – it’s a great place to post news, tips, photos and videos and ask and answer questions.

In addition to Facebook and Twitter, you might find Instagram, Google+, LinkedIn, YouTube, Pinterest, Tumblr, FourSquare helpful. Make sure to research available channels and find out if they will work for you. Instagram, for example, is a photo-sharing network, so it works wonderfully for businesses selling ‘beautiful’ products such as jewelry, food or housewares. It’s important to consider your target demographic – Instagram has around 130–150 million users, over two-thirds of which are women between the ages of 18 and 35. With Instagram, you’ll also need to keep a smartphone handy to properly access your account and engage with your audience.

Once you’ve decided which social media channels to use, get a clear idea of the kind of content you can share. The more compelling and engaging your material is, the more likely your followers will like, comment and share your posts. Engagement is key to promoting your brand – not only will it make you more appealing to existing customers, the more positive social activity that goes on, the higher the chance is that their friends will be exposed to your brand and intrigued by what you have to offer.

When they do this, they’re engaging with your brand and their networks (friends, family, colleagues) are seeing that engagement and may be prompted to check you out for their own needs.

 

lucy-godwinAuthor bio: Lucy Godwin lives in Wellington, New Zealand and is an outreach writer at Xero accounting software. Her role exposes her to the small business, startup and entrepreneur community, and she blogs for them about everything from marketing to cloud computing to finance. Connect with her on Twitter @LucyJaneGodwin.