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5 Steps To the Perfect Client

ideal client

Image credit: Photofinish 2009 via Flickr

One of the foundational elements of any marketing strategy is a narrowly defined target client. For the small business I take that a step deeper to something I call the ideal, or for the sake of this post, perfect client. That one perfect kind of client is what all business should understand and I think it’s unique to each and every business.

You can’t simply define a set of demographics to find the ideal client – the ideal client finds you, but then you’ve got to build your entire business around that understanding.

The 5 steps below, applied to your current client base and worked in order, will tell you more about your true ideal client than any marketing class or book ever will.

  1. Find your most profitable clients
  2. From the above group identify those that refer
  3. From that even smaller group find common demographic characteristics
  4. Take the time now to understand the behavior that makes them ideal
  5. Draw a fully developed biographical sketch to use as your marketing guide

I explain each of these steps in great detail is this week’s column at AMEX OPENForum.

New Duct Tape Theme

As a few alert readers have pointed out this blog has a new theme. (Those of you enjoying the full feeds in RSS readers, please come in from the cold and drop by and say hi!)

builderSuffice it to say the refresh was long overdue but pretty challenging for a site that has so many moving parts (albeit many of them my own spinning plates.)

The new theme is part of a complete overhaul here at Duct Tape Marketing to create a better reading environment as well as a more structured explanation of what the heck goes on around the Duct Tape Marketing System and Consulting Network.

I am also moving the entire site onto WordPress, not just the blog. Even though I’ve got hundreds of static pages built up over ten years of creating content, it’s still the best way to go in the long run.

The redesign process was started with a design contest on Crowdspring. I offered a very fair prize (as in fair to designers) and received significant interest to draw from.

The theme is Builder from iThemes and tricked out by the iThemes team to help show how much flexibility this bad boy has. I can’t thank Cory and Chris at iThemes enough for taking this project on. I love Builder and think it is absolutely designed for the user that wants total freedom to create many templates for many uses.

I still have a lot of work to do on the page conversions, speed work, and tweaking to do as well as a fair amount of redirect work to keep the Google happy, but I would love to hear your initial thoughts.

Real Time is the Right Time

Marketing podcast with David Meerman Scott (Click to play or right click and “Save As” to download – Subscribe now via iTunes

Real-time marketing and business management is upon us. Companies that get the notion of instantly creating and responding, almost as a business behavior, are taking advantage of opportunities as they happen and engaging customers at the speed they’ve come to expect.

The days of annual planning and execution as a ritualistic process are thing of the past. Companies must plan and implement almost instantly – companies big and small. The good news is that by adopting the right mindset and the right set of monitoring tools, even the smallest of organizations can beat the competition to opportunities happening in real-time.

Real-Time Marketing and PR - David Meerman Scott