The small business market research challenge

The small business market research challenge

By John Jantsch

Market research is a challenge for many small businesses. The data that you may need to conquer your corner of the world may not exist in a tidy database, yet marketing strategy should be well informed with real information.

One of the best methods of market research available to the small business in my opinion is the customer or prospect survey. Picking up the phone and calling your best customers from time to time to dig in and really understand what you do well, what you do that is unique, what you could do that no one else does is essential for creating a marketing strategy and message that has impact.

Further using free and low cost tools like Survey Monkey, Survey Gizmo or the survey feature from an email service like iContact is a great way to assess product viability, product features, product names, service names or any other aspect of your business. People like to be asked for their opinion and committing to gathering consistent feedback and research is a great way to move your business in the right direction and monitor the health of your customer relationships.

I spent a few minutes chatting with Barry Jennings, Market Research Guru for Dell. Dell has invested tremendous in recent years getting out and talking one on one with customers and doing very small businesslike research.


How Small Businesses Can Run Weekly Webinars Without Breaking a Sweat
Some products or services need more than just a fancy landing page to get people to sign on the dotted line. Customers need to be educated on the benefits before they see the value. Do you have such a product or service? What if you could get your prospects to sit down with you for […]
How to Create a Social Media Command Center For Your Next Sale, Launch or Event
As more and more people adopt social media tools and get used to Tweeting, Liking and Checking In, smart marketers are employing a raft of tactics to get them to do more and more of just that. One of the most important reasons to promote and incentivize sharing on social networks is that it can […]

Subscribe to the Duct Tape Marketing Podcast

If you know your small business needs marketing, but don’t have the time or resources, look no further. The Duct Tape Marketing podcast covers everything from earning referrals to managing time and being more productive.

Grab 7 Steps To Marketing Success

This eBook has been downloaded and used by thousands of business owners and marketers to use as a blueprint for marketing success. Start building your marketing system today!
x