Questions? Feedback? powered by Olark live chat software

Weekend Favs August Thirty

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

medium_265553232

photo credit: pablohart via photopin cc

Good stuff I found this week:

Megalytic – really great way to create simple and useful Google Analytics reports – white label for agencies too

Slide Bureau – very nice slide presentation creation and sharing service built for the iPad

WeekPlan – online weekly planning tool based on some of the principles of GTD and Covey

The Top Google Analytics Reports for Assessing Mobile Activity

It’s guest post day here at Duct Tape Marketing and today’s guest post is from Mark Hansen – Enjoy!

As the use of mobile devices continues to increase, understanding the needs and behaviors of our mobile visitors is increasingly important. Instinctively, we know that mobile users are on the go, so they’re more likely to lose patience with a slow mobile site or poor user experience (UX). But what we need to learn is how they’re finding our site, what their goals are, and what content engages them. Take a read below to learn how Google Analytics can best help you do just that.

Mobile Overview Report

DTM1The first report to review is the Mobile Overview report (Audience > Mobile > Overview), as this will provide an idea of the kind of impact mobile visitors are currently having on your website. Within this report, click the box next to “mobile” in the device row of the table, and then click “Plot Rows.” You’ll now have a chart that shows sessions from mobile users vs. all sessions. This graph shows how your percentage of mobile traffic has changed over time.

Within the table of this report, you can also compare the Bounce Rate, Pages/Sessions and Average Session Duration across desktop, mobile and tablet users. You’ll immediately be able to tell whether your mobile visitors are engaged, by comparing them to your desktop visitors.

If you have embedded videos or blog posts that aren’t formatted for mobile use, then a high Bounce Rate percentage may be an indication you should investigate further and consider redesigning those pages to improve UX.

Channels Report

DTM2Another useful report is Channels (Acquisition > Channels) with the “Mobile Traffic” segment applied.  This tells you where your mobile users are coming from, which can influence how you design campaigns to attract more visitors.

For example, if you learn that a large percentage of your mobile traffic comes from Twitter, strategically promote landing pages designed for mobile in your Twitter ads.

Within the Channels report, you apply the segment named “Mobile Traffic” by clicking “+Add Segment” at the top right corner of the report. To view only the information relevant to mobile, unselect “All Sessions.”

In the table below the chart, you will see a list showing whether Social, Email or another channel is the primary source for your traffic. You can delve deeper by clicking these terms, like “Social,” to learn what specific websites and networks are driving the most traffic to your site.

For example, you may learn 70% of mobile traffic is from Twitter but that the conversion rate is 0% from this platform. Perhaps then, you need to evaluate your site’s mobile conversion experience. You may also test tweeting links to different pages across your site to see which content performs best for mobile users.

Universal Analytics – User ID

DTM3Google’s Universal Analytics introduced a new tool called User ID that can be essential in understanding your mobile users and tracking conversions. The User ID lets you track a user across multiple devices and browsing sessions. It will give you a better idea of a user’s behavior leading up to their conversion point, helping you adjust your funnel to create more conversions. This functionality requires custom development to set up, which you can read more about here.

For example, you can learn that John Doe first visited your site from a Facebook promotion while on his phone. He scrolls through a couple of pages and provides his email for your newsletter but drops off. Then, a couple of days later you can see that John has revisited your website on his desktop computer by clicking a link within an email you’ve sent him. Universal Analytics will associate the same User ID to both visits. Finally, John goes to your site from his iPad and watches a video on how to start a free trial of your service and signs up.

Knowing that these three visits were all from the same person can help you better understand your leads and make website improvements. You may notice other users like John, who sign up for your newsletter but don’t begin experimenting with your service until they’ve received more information in the form of an email. Perhaps the incentive you included in the newsletter will serve you better on the website, when visitors first begin learning about your business – ultimately shortening the conversion cycle.

Conclusion

It’s imperative to understand how mobile users find your site, how their conversion path differ from desktop users, and how to adjust the mobile experience on your website to encourage these visitors to become customers. When doing this analysis, you may want to put together a full report on mobile traffic, and review it regularly with your team. But as a first step, get familiar with the mobile analytics data in the reports discussed here.

Mark Hansen-headshot-150-x-150Mark Hansen is the Founder and President of Megalytic, the leading tool for building web analytics marketing reports. Megalytic is used by digital agencies, marketers and business owners for faster, more insightful and better looking analytics reports.  Mark writes a regular blog about Google Analytics best practices for marketers and small business owners.

A Visual Guide to Local SEO for Small Business Websites

It's guest post day here at Duct Tape Marketing and today’s guest post is from Justin Sturges – Enjoy! How to Build a Perfectly Optimized Local Website by Following the Google Guidelines! Building a winning local website is no simple task. We need Continue Reading

What Does Charm Have To Do with Business?

Marketing podcast with Jordan Harbinger My guest for this week's episode of the Duct Tape Marketing Podcast is Jordan Harbinger - cofounder of an amazingly successful business called The Art of Charm - a business with the tagline - where ordinary Continue Reading

Why Dark Posts Are the Best Facebook Advertising Approach Right Now

Let me preface this post by highlighting the words in the title “right now.” As with all things in this fast changing digital world, a killer tactic today may soon be worth very little when, for example, the network you’re using it on decides Continue Reading

Does Your Business Have a TV Show?

It's guest post day here at Duct Tape Marketing and today’s guest post is from Kevin Jordan – Enjoy! If you watch any television at all, chances are you've stumbled across one of the many reality TV shows that turn the day-to-day drama of a small Continue Reading

Weekend Favs August Twenty Three

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don't go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a Continue Reading

How to Get More Customers for Free This Week Through Google

It's guest post day here at Duct Tape Marketing and today’s guest post is from Erik Larson – Enjoy!  You’re getting frustrated. You see neighboring businesses, competitors, and everyone else get customers through their door, and you’re getting Continue Reading