How to Use Your Content Platforms to Gain Valuable Customer Insights

Audience data 240x180You don’t need to spend thousands of dollars on industry research or surveying your audience — most small businesses already have plenty of data collection tools right at their fingertips! The savviest businesses utilize their content to gain invaluable insights into their customer and potential customer base to understand what they want most- here’s how you can too!

Google Analytics

To get a good baseline for who your audience is, use your website’s Google Analytics data. On the left sidebar, click audience, then explore the demographics, interests, and geo sections. The location, age, gender, industry and topical interests of your website traffic is all displayed in these section. The interests section of your audience report contains particularly insightful gems. Affinity Categories relates to the other lifestyle interests they have, while In-Market Segments shows you their product and purchase based interests. Other Categories hones in on the most specific topics of interest or activities.

Blog Topics

Which blog posts get the most shares, views, or impressions on your blog and across your social networks? It’s important to distribute your blogs across a wide variety of platforms to get a feel for as many different segments of your audience as possible, as well as to get a better sense of the piece’s success. Sharing your blogs widely across the web also brings more traffic back to you site, and continues to feed into what your insights.

Downloaded Resources

You should make a few helpful pdf downloads available on your website. Not only is this a great way to capture emails, but it’s also a useful tool to see where your audience’s interests lie, or what problems are currently affecting them. Make sure all your resources relate to your business in some way- it wouldn’t be particularly helpful to learn what someone’s favorite color is or where they would most like to vacation.

Emailed Content

Whether you use a full on CRM like Salesforce or a simpler service like MailChimp- take note of what content your readers are clicking on. When sending them blog updates, industry news, or new services offered- note where their interests lie. Deliver more, similar content to see if you can hone in on the specific topics they care most about. Optimize your newsletters for key learnings.

Quizzes

People love quizzes, especially on social media. It’s also a genius way to learn more about your audience than any other technique. An easy tactic to start is a quiz themed to “What ___ Are You?”. Make sure you come up with questions that will help you in your your quest to understand your audience, such as “do you like to attack and solve problems, or do you seek the advice of others?”.

Facebook Insights

Immediately upon logging into Facebook, navigate to the left side menu and select Insights. You’ll find your Facebook audience demographics under the People category. Be sure to also note the section for when your fans are online to see what types of content you should be sharing to this audience. Lunch hour readers prefer entertainment, while morning browsers are primed for news. Long reads are best for the evening and weekend. For many brands, their Facebook audience consists of different groups, using Facebook at different times. Optimize your Facebook posts for greatest potential to collect the most audience data possible.

Twitter Analytics

Every user can now access their Twitter analytics. Similar to Facebook, Twitter’s Analytics lets you see basic audience demographic information (do you see any differences between your Facebook and Twitter audiences?) as well as an overview of your tweet performance. Twitter add-on Followerwonk assesses the bios of your followers to provide you with insights on their interests and how they describe themselves. You can see who else your followers tend to follow, what they tweet about and Followerwonk points you in the direction of new groups to go after (moms who love DIY or dads who like soccer).

LinkedIn Audience

When viewing your company page, select Analytics. You’ll see a concise listing of your posts’ performance as well as audience demographics. LinkedIn shares what level of professional attainment your followers are: entry-level employee through owner or VPs. You can also select Industry and Job Function from the audience data drop down menus. It’s highly advisable to appropriately tailor your content to appeal to the right level of reader: decision maker or someone who might suggest your company to the decision maker.

 

pro pic 150Diana Mackie is a small business writer, specializing in marketing and content. Diana writes for AllBusiness, Huffington Post, Social Media Today, Duct Tape Marketing and many other publications. She is currently the Chief Content Officer at Funding Gates. Diana attended Fordham University and now lives in New York City.

 

How Customer Photos Improve Mobile Shopping

Mobile commerce is expected to grow nearly 50% in the next four years.

But even with the rapid rate of tablet and smartphone technology, there are still many advantages of web over mobile for creating a seamless online shopping experience. This is strongly reflected in the still lagging mobile conversion and purchase rates—mobile’s conversion rate lags over 3.5x behind desktop. With consumers spending more and more of their online time on mobile, brands are turning to content generated by their customers to improve the mobile shopping performance.

Mobile commerce still lags significantly behind desktop when it comes to e-commerce.

  • Mobile conversion is generally terrible (0.6% conversion on smartphones in 2013 vs. 2.2% conversion on desktop)
  • Consumers rate mobile as the “most difficult” method for completing an online purchase compared to other purchasing channels
  • Customers rarely make purchases through mobile devices, and when they do, transactions made on mobile are on average much smaller.

Some reasons for mobile’s low reviews include:

  • Low bandwidth that limits photos and load times
  • Small screen that clutters and/or eliminates information
  • Difficulty in mobile app downloads

User-generated content from social media has become a valuable resource to combatting the mobile commerce chasm. For one, your customers are using social media on mobile (social media usage from mobile increased 23% in 2014.)  They are browsing and posting pictures across social channels on their mobile devices.  This means that when it comes to using their phones– your customers are mostly being exposed by content generated by their friends and/or influencers they follow. By displaying customer photos within native shopping apps and on mobile e-commerce websites, your brand can begin to bridge the customer experience gap between social media and mobile commerce.

So what are the general takeaways to why customer photos and social media content are so effective at improving the mobile shopping experience?

  1. Consumers are accustomed to seeing social photos from their mobile devices
  2. Integrating social content into mobile commerce helps connect the shopping experience to the larger consumer mobile behavior
  3. Customer photos are incredibly engaging and offer strong social proof of brands and products
  4. User-generated content is more engaging than custom or stock photography

Kenneth ColeCharlotte Russe

Kenneth Cole and Charlotte Russe place user-generated content on their mobile sites to enhance the customer shopping experience.

Social media plays a large role in improving the mobile experience and can be more than a channel for customer engagement. Customer photos can be leveraged to help personalize the mobile shopping experience and offer strong social proof of your brand and products. By integrating user-generated content into native apps and mobile web, your brand will begin to move the needle to drive higher mobile conversion rates and sales.

 

Kyle_Wong_PixleeKyle Wong is the CEO & Co-Founder of Pixlee, a SaaS platform that helps brands leverage customer photos to improve marketing. Kyle has been featured in Forbes’ 30 Under 30 List and is a regular speaker and domain expert on influencer marketing and driving consumer engagement through social media.

 

Stay On Top Of Modern Marketing

“Youth Is the Engine of the World” – Matisyahu Since I started writing my new book, YouthNation, last summer, the changes I have been studying have evolved in some instances more quickly than I could type. The groundswells from urban corners to Continue Reading

Why is Local Search So Important?

Marketing podcast with David Mihm In answer to the question in the title of this post, chew on a few of these stats: 82% of local searchers follow up offline via an in-store visit, phone call or purchase (TMP/comScore) 74% of internet users Continue Reading

Boost Your Social Media Engagement With These Tips

Everyone wants more likes, RTs, pins, favorites and shares on their social media posts. Isn’t that the point of social media, to spread your business and personal influence to as many potential followers and customers as possible? But how do you Continue Reading

Weekend Favs May Twenty Three

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week. I don't go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a Continue Reading

The Minimalist Guide To Managing Your Brand Reputation Online

A dissatisfied customer, on an average, tells 25 of his friends, while a happy one tells only 15. Seems like if good reviews spread like wildfire, bad reviews would be rushing with light speed. Reviews, and how the masses consume them, are human Continue Reading

5 Ways to Produce Eye-Catching Content Without a Designer

There’s nothing like great content. I create it for work. I create it for fun. Crazy? Perhaps. Especially since creating good, visually appealing content is a huge challenge faced by many. There is no rule that says you have to hire a pricey Continue Reading